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C
Rating: 4 out of 5
Very good quality of the product, order conforms.
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Very good product, quality, delivered very quickly (only 4 days). Just two small inconveniences: the plastic bag packaging is not up to the product and the colissimo only mentions one day of passage without a time and without the possibility of precisely tracking the package through the provided link. Therefore, you need to be available all day at home.
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C
Rating: 1 out of 5
The bag indicated as available on the site when I placed the order was not available.
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Response from Cuirs Guignard
Hello, Indeed, during these end-of-year periods, we sometimes have errors regarding stock levels. We sent an email immediately to inform you of the stock shortage of this bag in this specific color and whether you wanted a replacement with another product or a refund. Without a response from you, we canceled the order and proceeded with the refund to your bank account. Best regards, ETS GUIGNARD.
C
Rating: 3 out of 5
Super quality, unfortunately very poorly cut for me at the armholes.
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J
Rating: 4 out of 5
Deadlines respected, product corresponding to the order. I think the jacket could have been delivered in a cardboard box and not in a bag.
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C
Rating: 1 out of 5
Bad product also customer service.
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. You ordered your item on 10/11/2022 and received your order on 14/11/2022. We do not understand why you did not decide to contact us by email or phone to report your dissatisfaction; we could have offered you, as we do to all our customers, an exchange, a credit note, or a full refund of your order because please know that we listen to our customers and moreover, it has been a little over a month. You chose a product from the Schott brand, which, like all their products, is of quality. Do not hesitate to contact us if needed. Best regards.
M
Rating: 3 out of 5
The problem with this company is that you place an order, everything goes well, and then no news for tracking. You are not kept informed of delivery times. I am a customer with them and I have already made this remark, but apparently, no improvement on this point. Otherwise, beautiful quality leather. Order n° 00051728 from 22/12/2022 Transaction n° 1638265355 Best regards, Marianne Colin
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Response from Cuirs Guignard
Hello, could you give us more details? We have no order or information about you. Please note that when a customer places an order, they receive their order confirmation, their payment receipt, then just an email for the preparation of the parcel and its shipment with the colissimo link, and finally from the post office, confirming that the parcel has been dropped off and the day before delivery. For us, we find that there is enough information on the processing of the order. The delivery time is indicated on the product sheet; if there is a longer delay or other issues, the customer is informed, but if the parcel is prepared within 2/3 days, indeed there is just the shipping email. A little update since your indications of order number, name, etc., you indeed placed an order for a custom product, as indicated on the product sheet, and we inform of a delay of 15 days/3 weeks; you had all the information, what more to note or say, Best regards, ETS GUIGNARD
L
Rating: 4 out of 5
The quality of the product is top-notch and the price on the English site is more interesting than on the French site!
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C
Rating: 3 out of 5
Too bad there is no half size.. One foot stronger than the other for me, so I had to have them adjusted by a shoemaker for the right foot.. Right foot too big.. Ah my taste beautiful cowboy boots, nice finish, good leather, but not comfortable, to see with time.. mandatory to put insoles inside
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M
Rating: 4 out of 5
Delivery on time. Intact parcel Content in accordance with the order
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I
Rating: 4 out of 5
nice shape, a bit small though and doesn't have "the good smell of leather"
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L
Rating: 4 out of 5
ordered on Monday and delivered on Thursday with a call for size confirmation. very satisfied I recommend
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J
Rating: 4 out of 5
In accordance with the order, very beautiful boots. 4 stars due to the delivery delay, a bit long.
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D
Rating: 4 out of 5
Hello, Already a customer of the house. Completely satisfied!! Excellent leathers, good finish. Small regret! that many leathers and items! are not of French origin and manufacture.. (label to support) Too bad...D.D.
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N
Rating: 4 out of 5
Perfect size choice, thanks to the size-measure correspondence Product/description compliance Satisfaction with product quality Delivery in accordance with what is planned
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M
Rating: 4 out of 5
Very good experience, the products are of very good quality and everything was perfect. Thank you.
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M
Rating: 4 out of 5
After a delivery error of the product, I received a commercial gesture worthy of a professional to resolve this dispute. I now have a pair of Mayura ankle boots in genuine python camel color (light yellow), in accordance with the description, of very good quality and good finish, for a reasonable price.
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C
Rating: 4 out of 5
Color and appearance quite consistent with the photo. Careful order!
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C
Rating: 4 out of 5
Fast and very good boots
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M
Rating: 4 out of 5
My purchase concerns a handbag. I found the photos of the items very well done. You can really see the item even inside the bag. The delivery was really very fast. The bag is exactly as shown in the photos, no disappointment. I highly recommend this site
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C
Rating: 4 out of 5
Good after-sales follow-up. The color of the ordered jacket did not match. I returned the package and was refunded quickly.
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C
Rating: 4 out of 5
Good contact and good reception on time.
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M
Rating: 4 out of 5
Deadlines respected. Disappointed by the product upon receipt, not by the quality but by the visual aspect which I did not like. I contacted customer service, and I had a very professional interlocutor with whom I settled the terms of the product exchange. Speed, efficiency, kindness, and professionalism were present. I think I will order again through Guignard leathers.
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H
Rating: 4 out of 5
The item was very good as expected. Unfortunately, it took more than a week for the item to be shipped at all. Therefore, one star deduction.
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H
Rating: 4 out of 5
Very good for the order of the Daytona leather jacket, very satisfied.
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A
Rating: 4 out of 5
I appreciated the quick turnaround, the quality of the product, and the return and refund process. Unfortunately, I had to return the product that didn't fit me. My complaint is that despite the measurements requested during the order, no one told me that my usual size would not fit. I think the clothing runs large and for me, there was no smaller size. Too bad! Other than that, a serious company that I recommend.
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C
Rating: 4 out of 5
Well received, thank you
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L
Rating: 4 out of 5
I loved it even though the color is not quite right, but the new size is perfect, I took half a size up to be comfortable
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C
Rating: 4 out of 5
The ordered item did not suit, but the return was taken into account very quickly, the refund was made immediately
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I
Rating: 4 out of 5
For me, it was very quick, but the part where you receive the package should be changed. It would just be necessary to send a confirmation email so that we are not worried.
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M
Rating: 4 out of 5
Important choice. Impeccable delivery. The possibility of choosing larger bags would be appreciated.
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C
Rating: 4 out of 5
I ordered several pieces from Cuirs Guignard, always satisfied, except for the sizes, which is a pity
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A
Rating: 4 out of 5
Order received quickly with real tracking, product that exudes quality
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C
Rating: 4 out of 5
Very good quality. Just a color difference a bit too significant compared to the ordered model. But I still liked it.
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T
Rating: 4 out of 5
Ordered for the first time, I am not disappointed. Fast delivery, item conforms to my expectations. Birthday gift for my husband, waiting for December 1st to get his opinion.
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A
Rating: 4 out of 5
Very satisfied with customer service
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C
Rating: 4 out of 5
Very good quality and corresponding price
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T
Rating: 4 out of 5
Very nice boots, beautiful material, the quality seems perfect except maybe the outer sole which is very slippery, too bad there is no thickness like on the heel, good product
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J
Rating: 4 out of 5
Very nice product, it would be excellent if there was a protective pad on the leather sole to protect the seams and protect against moisture. Best regards!
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B
Rating: 4 out of 5
Order as expected, deadline respected. Beautiful quality leather jacket, too bad nothing indicates its origin and place of manufacture. Perfect size and fit according to the indications and advice.
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