Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Good evening My collar was not handed over to you personally your book at Sonné at the door And asked I come down from the 8th floor to retrieve my collar And that usually other delivery people call on the intercom and come up and drop off the package to give them the code I am a very good customer with you but if this happens again I will go elsewhere thank you
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Response from Cuirs Guignard
Hello, We acknowledge your comment regarding the delivery of your package. All our packages are delivered by post in colissimo with signature upon receipt, as you have noticed on your previous orders. We are sorry if the delivery person did not want to go up the 8 floors to drop it off for you, we do not know how delivery people work in your area, the only thing requested is a hand delivery and you clearly indicate that the delivery person rang and asked you to come retrieve the package at the bottom of the building so for a hand delivery. We are truly sorry if the delivery did not fully satisfy you, have a good day. ETS GUIGNARD
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RICHARD D.
Rating: 4 out of 5
Good quality. Be careful size very (too) big. Too bad shipping is not included in the price of the item.
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customer
Rating: 3 out of 5
I have not received my order yet, so this is not a comment on your products. I am happy to do a product review once I receive my order. My order date is 31 August. My order wasn't prepared until 9 September. And just today, a week after it was prepared and 16 days after my order date, my order has shipped. I've received 2 rating requests since I placed my order, so I am giving the feedback. Still very excited for my order. But shipping 16 days after my order date is very long. And I'm still not sure when delivery is expected, hoping delivery date will soon be available too.
Response from Cuirs Guignard
Hello Indeed, your order was placed on 31/08 for three items a bag shipped within 10 days a jacket shipped within 2 days and a pair of boots shipped within 15 days / 3 weeks. Your delivery address is in the United States, so we warned you by email that we are grouping the 3 items, your package was therefore shipped in full on Friday, September 16, your package is currently being delivered, so we are now waiting for your opinion on the products.Thank you ETS GUIGNARD
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cliente
Rating: 3 out of 5
long a preparer
Response from Cuirs Guignard
Bonjour, Nous prenons en compte votre remarque, vous avez passé commande sur notre site d'une sacoche cuir hexagona , nous indiquions un délai d'envoi de 10 jours ouvrés , votre colis a été expédié sous 6 jours , nous avons donc largement respecté nos engagements. Désolés que vous trouviez ce délai trop long, nous espérons que le produit vous convient et vous revoir prochainement sur notre site pour un autre achat , bonne journée ETS GUIGNARD
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Norm S.
Rating: 3 out of 5
The service from Cuirs Guignard was okay even though they did initially give me the wrong tracking number. The item took about two weeks from placing the order to receiving it here in Australia which was okay. Unfortunately, the Sendra Boots I ordered had a fault in them. Not up to Sendra's usual standard. Very disappointing but not worth the effort to return from here in Australia. They should have been checked by Cuirs Guingnard before dispatching them to me.
Response from Cuirs Guignard
Hello We are very sorry if the product is not suitable, sendra products are of very good quality and finish, what's going on? we did not have any emails to let us know, we would have seen for an exchange or a refund. As for the tracking number when sending it by email, there was indeed a one-digit error, following your message we immediately rectified it, cordially ETS GUIGNARD
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de G.
Rating: 4 out of 5
Hello, Order delay and taking order super. My only concern is that I don't have the mannequin size and for size 64 the sleeves are really too long by 5 cm what to do today, artisans who take back leather, even in Annecy, are rare. But on your side, there aren't really any solutions. Quasimodo remains Quasimodo. Otherwise, nice garment. Best regards, Gilles
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MOULY A.
Rating: 3 out of 5
I received the jacket, it is too small despite the provided measurements that matched. When I requested a return and refund, there was no offer for an exchange in a larger size.
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not fit. We try to advise our customers as best as we can with the information you provide us, but an error is possible. In this case, it is indeed possible to return the jacket either for an exchange or a refund. For your order, you sent us a request for a refund, we followed your request; otherwise, we would have offered you an exchange. Best regards, ETS GUIGNARD
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cliente
Rating: 4 out of 5
I received my package but ordered on August 13 and delivered on September 3! Otherwise, very good product.
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STEPHANE J.
Rating: 3 out of 5
Order not received because the supplier is closed until August 28, so 3 to 4 weeks of waiting. Order placed on August 15, so a total of 1.5 months of waiting, I think.
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Response from Cuirs Guignard
Hello, indeed during the month of August, the delays can be a bit longer than expected, but don't worry, we do our best. Your package was sent today; we indicated a delay of 15 days / 3 weeks, and we even took less time! Wishing you a good reception, best regards.
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STEPHANE J.
Rating: 3 out of 5
After a small issue with my order, the responsiveness from the Cuir Guignard site was immediate. Thank you for this professionalism.
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Response from Cuirs Guignard
We are sorry for this inconvenience and your disappointment. Please know that we do our best for our customers. We have sent you an email to your personal address to offer you compensation. Best regards.
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Jeanine
Rating: 4 out of 5
Very satisfied with the quality and service
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cliente
Rating: 4 out of 5
Magnificent boots, but unfortunately impossible to wear. Quick refund.
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Madame B.
Rating: 4 out of 5
Happy with my purchase, compliant with my expectations, I can't wait to wear it.
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Thierry P.
Rating: 4 out of 5
Very nice quilted lamb leather jacket in blue. Magnificent jacket and very good quality leather. Small defect (scratch on one sleeve) but good product at less than 45%, it's really worth the cost.
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D B.
Rating: 4 out of 5
Correct delivery time, excellent responsiveness after I sent an email with a question, product that seems to be of good quality (leather bag). Site completely recommendable.
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ahmed M.
Rating: 4 out of 5
Very good telephone rapport impeccable delivery and super product
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Pascale
Rating: 4 out of 5
Good quality items, the leather is supple and pleasant, fits well.
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patrick R.
Rating: 4 out of 5
It is certainly not easy to order a leather jacket online, but that said, I had the option to exchange if I encountered a problem. I bought a lambskin down jacket, it is superb, no defects, at least not visible, and the size is very accurate. Moreover, the delivery was made within 3 days, which reflects the seriousness of this store and I thank them for it.
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Client F.
Rating: 4 out of 5
Good quality quick service a wide choice
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Pigeon
Rating: 1 out of 5
Very disappointed with my purchase, the standard sizes must be Korean, be careful the return is at your expense, choose at least two sizes up to avoid enriching the post office. I recommend buying in-store after trying on. I wear XL in jackets and t-shirts in all brands, to be my size I might have needed 3XL. I stop the costs, already for sale on Vinted
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Response from Cuirs Guignard
Hello, we are really sorry that the product does not fit in size despite your exchange. We are always available by phone or email to advise you on the choice of size using measurements. You requested a size XXL in exchange for the XL, this jacket fits snugly to the body but quite correctly we have been working with it for a while and are used to it in-store. If however, it does not suit you, do not hesitate to contact us for an exchange or a refund, we are really sorry. Best regards ETS GUIGNARD
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Pierre
Rating: 4 out of 5
I really like what I ordered, good quality. However, my package arrived in a
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Response from Cuirs Guignard
completely deformed by the journey, maybe you should put something inside the bag to prevent this from happening.
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client
Rating: 3 out of 5
Thank you for your response, I understand it very well. I just find that there is a discrepancy between the photo preview and the product received. I hardly see the aspect of 'really marked aged' in your photo. These boots remain very beautiful, we will see with time. See you soon.
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Response from Cuirs Guignard
Hello, We acknowledge your message and are very surprised. We do not sell second-hand boots, already worn and even less refurbished as you imply. All the boots are new! As seen on the site, the appearance of the boot is really marked aged, you have a mix of cowhide and python. We have been selling these boots for several collections and have never had issues or such remarks. ETS GUIGNARD
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BOVOLIN C.
Rating: 4 out of 5
Fast delivery. Quality product but smaller than expected, especially for the very tight opening of the bag.
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Sameh
Rating: 4 out of 5
Having ordered a jacket for the first time, I am very satisfied with the quality of it as well as the speed of delivery. The only downside: I find it a shame to have to pay for shipping costs (about twenty euros) for a jacket that already costs 300 euros. These shipping costs should, in my opinion, be waived for orders over a certain amount like all other online sales sites.
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Catherine J.
Rating: 4 out of 5
I recommend this site and am satisfied with my purchases. Too bad the delivery times are a bit long.
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LUIGI C.
Rating: 4 out of 5
Satisfied with the purchase! The jacket corresponds to the description and photo, very fast shipping.
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Alban
Rating: 4 out of 5
A good range of choices, but despite providing measurements and choosing a size that normally fits, the jacket received was too small.
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M. T.
Rating: 4 out of 5
Hello, I am happy with the product, good size, I hope it will age well, thank you again
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geraldine
Rating: 4 out of 5
For a first order, I am satisfied with your telephone reception, the handling of my order, and the product received. However, I lacked information on the delivery time.
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Jordan
Rating: 4 out of 5
Quality products, delivered on time. Nothing to say.
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Nad
Rating: 4 out of 5
I am satisfied with the product
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Kamel T.
Rating: 4 out of 5
Good experience fast delivery and good product best regards
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Cendrine L.
Rating: 4 out of 5
Delighted with my first experience Delivery in 48h. Product better than in the photo. Very good size. Stores and site to recommend.
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Pascal G.
Rating: 3 out of 5
Impeccable service and responsiveness. It is regrettable that the sizes indicated for the boots are absolutely unrealistic 44 instead of 42!!! But the quality of the products makes you forget the issues of product exchanges...
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Rennais
Rating: 4 out of 5
Good responsiveness and quality products.
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Olive
Rating: 4 out of 5
The boots are perfect size, finish, nothing to say, now let's see over time and the delivery was perfect.
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PrettySoa
Rating: 4 out of 5
Fast delivery, promise kept. Package well protected. Quality order.
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Lorégnard J.
Rating: 4 out of 5
Ease of ordering and returns (although at the customer's expense) satisfactory. Quick refund.
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Cendrine L.
Rating: 4 out of 5
Hello. First order placed on 09.02 for a women's 3/4 leather coat, received on the 11th. This is unprecedented. Magnificent article, perfect size, for a price defying all competition. I highly recommend these stores and site.
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Arnaud L.
Rating: 4 out of 5
I am satisfied with the handling of my order, with the fast shipping. Only disappointed with the product which I find does not really correspond to the proposed photos in terms of color. I returned it at my expense for a refund and everything went well at that level.
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