Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1 and 4 stars

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FRANCOIS N.
Rating: 4 out of 5
following a purchase from 01/08/2026
Very nice quality, reasonable price, fast delivery, a bit large for the vest, and a bit small for the Mayura boots.
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Laurent G.
Rating: 4 out of 5
following a purchase from 04/07/2026
Ras
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catherine M.
Rating: 4 out of 5
following a purchase from 24/05/2026
The bag is pretty, I was surprised that it wasn't lined but in the end it's not a big deal at all. Colissimo delivery... that's another story, the pickup point was supposedly closed, it's a big brand so I have serious doubts, delivery the next day to a post office with quite limited hours when you work, too bad.
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Sandrine M.
Rating: 1 out of 5
following a purchase from 19/05/2026
I never knew how to finalize my order because the bank told me that the account number did not match the name of the company. Therefore, I did not want to make the transfer without knowing if it was not a false address.
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Response from Cuirs Guignard
Hello Sandrine,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with your order. Your security and trust are paramount to us. Please do not hesitate to contact us directly so that we can clarify the situation and assist you with your steps.

Best regards,
The Cuirs Guignard team
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STEPHANE D.
Rating: 1 out of 5
following a purchase from 16/05/2026
The jacket is perfect. The jacket is perfect Thank you, Best regards, Stéphane DAUGAN
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Vincent G.
Rating: 4 out of 5
following a purchase from 05/05/2026
I am satisfied with receiving the products I order without complication. Cuirs Guignard is committed to its customers.
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Pascal N.
Rating: 4 out of 5
following a purchase from 23/04/2026
Good products. Fast shipping.
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Mohamed Z.
Rating: 4 out of 5
following a purchase from 19/03/2026
Very efficient delivery, product as described. However, I had to do intensive de-fuzzing because there were quite a few fibers.
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Jean-Luc T.
Rating: 4 out of 5
following a purchase from 07/03/2026
Hello, very good quality cowboy boots
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VERONIQUE P.
Rating: 1 out of 5
following a purchase from 03/03/2026
He is very good. Thank you
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vincent C.
Rating: 4 out of 5
following a purchase from 28/02/2026
Hello, I remove one star because when opening my package by cutting the tape from the top with scissors, I accidentally scratched the leather of my bag (at the back). It would be necessary to place a piece of cardboard between the two. Otherwise, I am satisfied with the product and your shipping speed. Best regards, Vincent Chevreau
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Sebastien R.
Rating: 4 out of 5
following a purchase from 27/02/2026
Super
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William B.
Rating: 4 out of 5
following a purchase from 20/02/2026
Small sewing defect.
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JEROME M.
Rating: 4 out of 5
following a purchase from 14/02/2026
super shoes
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John R.
Rating: 4 out of 5
following a purchase from 20/01/2026
Excellent product
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NEMARD J.
Rating: 1 out of 5
ORDER PLACED ON 31.12.2025 NOT YET RECEIVED TO DATE.
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Response from Cuirs Guignard
Hello, You placed an order for a bag on 31/12 in the afternoon, it is clearly indicated shipped within 10 working days. January 1st is a public holiday!!!! And as you know, following the snowy episode last week, France has been disrupted, no transport, there is now a delay to catch up so the shipment is scheduled for today or tomorrow at the latest. But despite these small issues, we are within the indicated deadlines. Wishing you a good reception and that you are satisfied with the bag. Best regards
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Laurent B.
Rating: 1 out of 5
never received the item
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Response from Cuirs Guignard
Hello, We are more than surprised by your message. You placed an order on our site on 23/12, the package was shipped on 24/12 and delivered to the desired address against signature on 27/12. We have not received any request from you regarding the non-receipt of the package ???? It was delivered to your home, you received all the notifications from the post office and we see that they have been opened. It is not normal to leave such a review.....
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Micha
Rating: 4 out of 5
The transaction was processed very quickly and courteously. The refund for the second vest was made immediately. The products perfectly match my expectations in terms of appearance and quality. However, a question regarding custom orders unfortunately did not receive a satisfactory response. I will therefore have to contact customer service again.
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Corine
Rating: 4 out of 5
Mixed feelings about the beige women's sheep net. Ordered in size 38 (my usual size) I found it too big. I did not return it, my mistake, I don't think it's too late since I removed the tag. I still find it pretty but I won't wear it because it's really too loose even with a thick sweater underneath. Conclusion for customers: do not hesitate to return what does not suit you, especially since the after-sales service is very responsive and attentive.
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Jose S.
Rating: 1 out of 5
The color of the received garment had nothing to do with that of the website. The garment on the website is hazelnut color and I received a chocolate color. The refund was carried out correctly after its return, assuming the shipping cost (50 euros). The quality of the garment is unbeatable.
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Response from Cuirs Guignard
Hello, We are very sorry for your comment and we are really surprised, as the color matches perfectly with that of the photo. We have the model in store and, indeed, it is the correct color. You returned the jacket; the order was canceled and you received a full refund, including the jacket and the initial shipping costs. Sincerely,
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LEROY S.
Rating: 1 out of 5
Hello, I received my order and one item is missing. I contacted customer service and was told that the item was not available and that it would be sent to me later...... I would have liked to be informed that the item was not available right after the order.... Or at least at the time of delivery: there was nothing!!!!! No information!!!!!
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Response from Cuirs Guignard
Hello, You placed an order for 4 pieces. The deadlines are indicated under each item. We proceeded with a partial shipment of 3 items out of 4 and we informed you by email. You were informed about the status of your order, partial shipment with the colissimo tracking number, you probably didn't pay attention but you were indeed warned! We decided to split it into two shipments so you wouldn't have to wait for the last item which has a longer delivery time. We never said that the item was not available but rather that it was taken into account and indicated for delivery within 15 days / 3 weeks. The last product is scheduled for shipment this week. Best regards.
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client
Rating: 4 out of 5
Fast delivery, product conforms.
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client
Rating: 4 out of 5
Satisfied with my purchase?: package true to the model, beautiful quality leather and fast shipping. I highly recommend this store?! Only small downside, customs taxes to Reunion ... but that does not depend on you.
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Didier
Rating: 4 out of 5
Beautiful jacket, good quality. Only downside for me is the delivery by Collissimo...
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Kunde
Rating: 1 out of 5
The jacket arrived with defects. An exchange is refused. They do not respond to requests. Only returns from the seller's perspective are possible. Not only was the jacket defective, but their understanding of the law is also lacking :) Unprofessional behavior.
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CHANTAL D.
Rating: 4 out of 5
Travel bag well packaged upon receipt. To see in use since it is a gift for Christmas.
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jean-pierre P.
Rating: 4 out of 5
Interesting choice other than leather.
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Mr G.
Rating: 4 out of 5
SPLENDID BOOTS
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cliente
Rating: 1 out of 5
Hello, Sorry for the bad rating, but when you respect a 'size guide', take a safety margin by choosing the size just above, and in the end the jacket is way too small, having to return it at our expense (25 euros after all), it's hard to swallow.
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Response from Cuirs Guignard
Hello, We are sorry, we have a size guide that remains general, but some jackets have a more fitted cut than others and vice versa... Just like here with the bomber, the wool takes up volume, it's not like a polyester or satin lining, it takes up more space. We are here to guide you as best as we can by email or phone if needed, do not hesitate. But it happens that the size is not the right one, it is not always obvious and that is why there is the possibility to exchange or be refunded. We understand your disappointment and we are sincerely sorry. Best regards. ETS GUIGNARD
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Luis
Rating: 4 out of 5
Quality product, very nice and as advertised. Regarding the transport, I was not very satisfied, I imagine due to the transport company. The delivery address was not complete, therefore the delivery could not be made at home and I had to pick up the package at a pickup point.
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djera
Rating: 4 out of 5
The person on the phone is very nice and took my requests into account. Fast shipping. The website, however, could be improved in terms of customer ordering, especially for sending a gift to another address. I cannot comment on the quality since it is for Christmas sent to another address....
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Jean R.
Rating: 4 out of 5
Fast delivery. Redskin down jacket conforms and of good quality.
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Micheline F.
Rating: 4 out of 5
Very satisfied with the quality of the leather, for a first purchase. However, the shipping time was a bit long compared to the advertisement. Too late for the gift!!!!
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Client
Rating: 4 out of 5
Order received on time ... I am satisfied, I recommend Cuirs-Guignard
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Herve F.
Rating: 1 out of 5
Size too big Color does not match that of the site, more red than brown
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Response from Cuirs Guignard
Hello We have taken your opinion into account, however, if the product does not suit you in size and color why not return it for a refund. We have not received any return or refund request from you. For clarification, this leather jacket from the Daytona collection is one of the flagship products, you ordered it in red color so indeed it is red and not brown at all like the photo on the site!!! Best regards
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cliente
Rating: 1 out of 5
Still no news about my order it has already been three weeks or more no news, I sent messages on Instagram no response I called them already, a week ago, I was told it would be shipped soon and to this day no response
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Response from Cuirs Guignard
Hello, We have taken your opinion into account. You ordered on our site on Saturday 4/10 for a pair of cowboy boots indicated for delivery within 15 days / 3 weeks, the order was validated and taken into account on Monday 6/10. The shipment is scheduled for today or tomorrow, we will send you the tracking information by email, we apologize for this slight delay of one or two days. We remain at your disposal by email or by phone. Best regards.
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FRéDéRIC S.
Rating: 4 out of 5
Fast shipping, quality leather, correct packaging
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JEAN-LOUIS H.
Rating: 1 out of 5
Quality and interesting price, but no large sizes !!!!
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Response from Cuirs Guignard
Hello, we do have a range of products in large sizes, which is very difficult to find in leather clothing. We have products up to size 56/58 for women, like the one you ordered. We hope that this one suits you in size, color, shape as we have not received any return requests. Best regards
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Marco C.
Rating: 4 out of 5
I bought a leather jacket from them costing about 220€ (plus shipping costs, so 240€ in total), after seeing the very positive reviews right here on Trust Pilot... I was probably unlucky, but on the order page, it was guaranteed that the order would be processed within 7 days; I contacted them via email to understand when the item would be shipped, and they first told me they would ship the next day, then (after I prompted them, since a week had already passed since the order) they claimed that if the item is not in stock - and I was not told this at the time of purchase - it can take up to 10 days. Having paid with PayPal anyway, I will wait a few more days and then proceed with the purchase protection request. 20/10/2025 since you cannot reply to the seller's response, I invite them to check the item page I ordered, where at the bottom right it states that the days required for order fulfillment are 7 (and not ten). Unfortunately, there is no possibility here to put a screenshot to prove it, but anyone reading my review should know that I have been shopping online for twenty years from various sites and it happens that even the most reliable seller makes mistakes, only to say that it was the customer who was a bit foolish... 24/10/2025 I received today the clothing item purchased and, to be honest, I changed the rating from 1 to 4 stars, as the quality of the item is excellent (their catalog is also great, in general). For our altercation, I received a partial refund of the expense via PayPal and I saw that they corrected the item page, from 7 to 10 days regarding shipping.
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Response from Cuirs Guignard
Hello You ordered on our site on Friday 10/10 at 20:46, so the order was only processed on Saturday 11/10. As stated on the site, this item is shipped within 10 working days, the package is being prepared for shipment today, so we are well within the times indicated on the site. We hope the product will suit you, have a nice day. Ets Guignard 20/10/2025 We made no remarks of this kind, we even replied that we made a mistake on this product sheet as it was indicated under 7 working days instead of 10 days as indicated on the same product in black and brown, it is an error on our part that we explained to you by email and we gave you a commercial discount to apologize. If you prefer, we can stop your order immediately and refund you if you do not trust us. Have a nice day.
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Eugénie D.
Rating: 4 out of 5
It's a shame that when ordering we are informed of a possible delay of three weeks when the ordered product arrived in 3 days! It's a shame for them, because I almost didn't order because of this delay. So fast delivery, product conforms and of quality, and well packaged.
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Response from Cuirs Guignard
Hello, we have noted your comment which is indeed a good remark, but on the cowboy boots the stocks change so quickly and the delay to receive them is a bit long, we do not want to indicate a delivery in a few days and that in the meantime they are no longer in stock and that you receive them in 15 days / 3 weeks. Best regards