Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.
I ordered a leather that was not at all up to my expectations, I was surprised by the quality of the lamb leather which really felt plastic, as for the synthetic fur I didn't like it either but I didn't know, sheep wool would have been good. However, the customer service seems very efficient and simple, I returned the package on 12/11 and I am waiting for the refund, it was simple.
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Client
Rating: 4 out of 5
Very happy with my order, good quality and fast delivery.
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Client
Rating: 4 out of 5
Very satisfied!
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Client
Rating: 4 out of 5
Beautiful product corresponding to the announcement, reliable and fast delivery... nothing to complain about.
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Client
Rating: 4 out of 5
Item conforms to my order and fast delivery time
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Client
Rating: 4 out of 5
Good product, fits well, conforms to the photo
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Client
Rating: 1 out of 5
I cannot evaluate, I still have not received my package
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Response from Cuirs Guignard
Hello, You placed an order on our site on 31/10, your package was taken over by the post office on 2/11 in the early afternoon, so we think we were quite responsive knowing that 1/11 was a holiday! We keep our customers informed via their email about the order tracking, so if the address provided is correct you know exactly the day of preparation, departure of the package and its tracking number to know exactly its movement. Following your message, we have just checked with the post office, you have received 4 information emails, all opened, it turns out there was an issue with your delivery address, it was pending clarification, requested by email on 06/11, it is indicated that the delivery was not made on 07/11 and that it is scheduled for today, as we indicated on the site, please be lenient about the delivery given the current delicate situation for many of us. We hope you will be able to judge our store and your product which we hope will satisfy you as best as possible. Best regards, ETS GUIGNARD
C
Client
Rating: 1 out of 5
It is a pity that there is no email confirmation of the order placed. There is also no possibility to track the package, there are significant amounts on the products sold so a little effort on this side would be nice
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Response from Cuirs Guignard
Hello, We do not quite understand your comment, since on the contrary, when you place an order on our site, you immediately receive in your email, your payment ticket, the summary of your order. Then, we always inform you by email, the day of preparation of the package and its departure, with the colissimo link to track the delivery of your package. The only issue that may arise but we cannot do much about it, is that the email address provided when creating your profile is incorrect or our emails are in your spam! The email with the colissimo link was sent to you on 06/11 at 16:06, moreover, we notice that you received 2 emails from the post office on 07/11, one at 13:30 and the other at 20:53 and both emails were opened. We therefore invite you to check your email box. Your package is currently being delivered, the estimated delivery date is 10/11. We wish you a pleasant day and a return we hope favorable upon receipt of your product. Best regards, ETS GUIGNARD
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Céline C.
Rating: 4 out of 5
I am delighted with the jacket ordered. Hyper fast delivery, well-packaged product. The product matches the advertisement, fits correctly, good quality,... A downside is that the label inside specifying the composition, place of manufacture,... was removed. And a small sheet with care instructions would be a plus.
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Milleville
Rating: 4 out of 5
Haven't worn the jacket yet! Fast shipping and meets my expectations.
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Caroline
Rating: 4 out of 5
The model is faithful to the visual on the site. I am satisfied with this purchase, moreover delivered quickly.
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Schafer
Rating: 4 out of 5
No particular problem with the order or the receipt of the merchandise, which seems to be of good quality. Now let's see about the duration.
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Axel D.
Rating: 4 out of 5
Good quality leather boots. But a small flaw: the leather collar at the top of the shaft is simply sewn and irritates the skin or wears out the socks: I had to glue it. Moreover, it's a pity that you don't make identical boots, but without the ankle buckle (too "biker" for my taste) and with a lining.
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Marquezy L.
Rating: 4 out of 5
Serious service, I would like to exchange my item, I am waiting for your response. Best regards.
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Cerol J.
Rating: 4 out of 5
Very beautiful boots, very pleasant to wear..
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Mullot
Rating: 4 out of 5
Very good quality leather but a bit disappointed because I thought it would be thicker for winter. Disappointed with the color because it is not red but Bordeaux.
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Client
Rating: 4 out of 5
Good product, not disappointed.
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Client A.
Rating: 4 out of 5
I ordered a lamb leather jacket, received very quickly and well packaged. It corresponds to the description on the site and is of good quality. I recommend this site.
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Audrey
Rating: 4 out of 5
Very good product!
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Philippe M.
Rating: 1 out of 5
dishonest company, I will never buy from them again. their motto is if you are not satisfied we will refund you simply. sincerely
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Response from Cuirs Guignard
Hello Mr. Mouzay, we confirm that our commercial policy is to proceed with a refund when the customer wishes, if the product does not suit him. A return ticket has been sent to you to avoid shipping costs on your part, awaiting your return. Sincerely ETS GUIGNARD
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Catherine
Rating: 1 out of 5
At the moment of moving the strap to the waist, the snap came off and made a hole in the leather. It was a gift for my son, I was very disappointed. I hope the customer service will be of good quality
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Response from Cuirs Guignard
Hello, We have received your message and your review on Trustpilot. We are sorry for this inconvenience and we are attaching a return ticket (attached) so that you can send back the jacket and so that we can repair the jacket at our expense. Hoping to have responded to your expectations as best as possible. We remain at your disposal by email or by phone at 05.49.81.46.94. A thousand apologies once again for this incident. Sincerely.
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Francois J.
Rating: 4 out of 5
Fast delivery, very nice jacket, impeccable.
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Isabelle V.
Rating: 4 out of 5
Delighted with my purchase and my choice. Superb product, well-fitted shape, nice leather.
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Jean L.
Rating: 4 out of 5
Pretty boots matching the ordered model but the leather is very stiff. Any tips or tricks to soften it? Best regards,
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Anya R.
Rating: 1 out of 5
The boots are great but impossible to get my foot in, this is the second pair I am ordering. I am returning them!
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Response from Cuirs Guignard
Hello, We are really sorry that you did not find your happiness, we have been working with our cowboy boot brands for several years now and our customers are satisfied with the quality but depending on the shape of the foot, high instep and/or too strong calves it happens that it does not fit and we are really sorry, best regards ETS GUIGNARD
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Client
Rating: 4 out of 5
Fast shipping
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Loulou
Rating: 4 out of 5
The ankle boots are very pretty but even with a sole they remain large, if I had known I would have ordered a size down.
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Christian B.
Rating: 4 out of 5
Very good service. Package received on time. Good phone reception. Satisfied. Thank you.
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Un C.
Rating: 4 out of 5
Package received quickly, well packaged... I thought this bag was a bit bigger but I should have looked at the dimensions lol, nevertheless very good quality leather - I highly recommend Guignard leathers.
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Client
Rating: 1 out of 5
Poor quality leather, responsive refund.
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Response from Cuirs Guignard
Hello, We take your comment into account and we have been selling this jacket very well for several seasons, its leather is top-notch, of good quality, with a very nice aged look and more modern. But a jacket cannot please everyone, cut, shape, finish, but in no case is it of poor quality! We indeed canceled your order upon receipt of your package and the refund was made the same day, sincerely Guignard.
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Client
Rating: 1 out of 5
Not the right size, not the right color and return of the package at my expense.
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Response from Cuirs Guignard
Hello madam, We are surprised by your opinion as we respected your order and processed it as it should be. We respected the model, size, color, and measurements you specified. We took your refund request into account on the day of your request and we will do what is necessary upon receipt of your package. You should have contacted us for your dissatisfaction, we could have guided you and possibly sent you a ticket to take the return at our expense. We remain available for any other requests or advice. Regards. Guignard leathers.
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Client
Rating: 4 out of 5
Only downside but that's how IT is: color hard to appreciate. Otherwise: very good!
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Client
Rating: 4 out of 5
Quality leather jackets and coats
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David G.
Rating: 4 out of 5
Conforms to my expectations
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Corine G.
Rating: 4 out of 5
The ordered boots are a bit stiff to put on, I noticed some scuffs as if they had been worn....
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Edwige A.
Rating: 4 out of 5
Pleasantly surprised by the quality of the leather. Good receipt of the package within a short timeframe.
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Client
Rating: 4 out of 5
Impeccable service.
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Client
Rating: 4 out of 5
Very good product, fast delivery but I fear that the jacket might be too tight in size, I might have needed to take a larger size.
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Client
Rating: 4 out of 5
I am still waiting for my package, when will it arrive?
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Response from Cuirs Guignard
Hello, We do not have any ongoing orders with you, you placed an order by bank transfer on 28/08, but you never made the payment so it has been canceled. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
The coat purchased is very good. The leather seems to be of good quality, the zippers too. The only downside: the snaps are not sturdy, one of the pocket snaps even came off the leather.
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Response from Cuirs Guignard
Hello, We have just received your message, first of all, a big thank you. As for the snap, please do not hesitate to return the product, we will take care of it at our expense of course. Our apologies, have a good day, ETS GUIGNARD
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