Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.
Today I am waiting for the receipt of the product I ordered. I have to wait a little longer, my order will be paid and processed before delivery !!? I will express my opinion later (in a few weeks)
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Response from Cuirs Guignard
Hello, You ordered on our site on 08/10 for a pair of boots ref 205 in size 39. As noted on the product sheet, the delivery time is 15 days / 3 weeks. They come directly from our supplier in Spain. Your package is scheduled to depart this afternoon or Thursday morning at the latest, which is 8 / 10 days after your order, so we have largely respected our deadlines. As for payment, you opted for an immediate debit payment, so the charge is made on the same day as the purchase, we have no control over it. Hoping to have best addressed your dissatisfaction. Best regards, ETS GUIGNARD
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Client A.
Rating: 4 out of 5
Quick transaction but the quality of the leather is a bit perplexing... we'll see with time
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Pierrot
Rating: 4 out of 5
Fast services and interesting prices
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Rodde
Rating: 4 out of 5
Delivery was perfect, delivered ahead of time and the product corresponds well to my expectations, just a small flaw requested on the shoulder because I have broad shoulders and the jacket fits me a bit tight
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Peters
Rating: 4 out of 5
Very good quality of the product.
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Juge
Rating: 4 out of 5
very responsive product conforms to the description
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Xavier S.
Rating: 4 out of 5
Beautiful merchandise, delivered quickly, recipient very happy with their gift
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Rodriguez82
Rating: 4 out of 5
Very nice leather. Unfortunately too big and no smaller size or models to replace. I hope there will be one soon.
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Client
Rating: 4 out of 5
Very nice jacket, well tailored, superb! Just thought the leather would be a bit thicker! Aside from that, very good quality leather and it shows. I recommend
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Client
Rating: 4 out of 5
Perfect, except for the delivery, too long, but it's the post....
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Client
Rating: 4 out of 5
NO ISSUES TO REPORT
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Verleene J.
Rating: 4 out of 5
Very nice finish! A quality job
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Herve
Rating: 1 out of 5
present at my home but not delivered
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Response from Cuirs Guignard
We are sorry for this incident, our provider 'Colissimo La Poste' must have forgotten to notify you upon arrival or did not bother to do what was necessary since you live in a building with possibly an intercom (it is possible that it is not your usual postman due to holidays). We renew our apologies for this inconvenience. Best regards.
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Client
Rating: 4 out of 5
Very beautiful leathers, good
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Client
Rating: 4 out of 5
Hello, The shade is different from that of the photo. The python stands out because the rest is much darker and I really liked this homogeneous side in the photo. Moreover, the python part is thinner, which weakens the boot. I could have given only 3 stars for the lack of the classic bulb of the reinforced Mexican boots with metal, but I saw that the Mayura brand does not do it (too bad because it's a big plus. Otherwise, I am still quite satisfied.
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Client
Rating: 4 out of 5
Unmatched leather quality, great choice and very correct internet service. Very good address
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Client
Rating: 4 out of 5
Very good product of very good quality
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Cliente
Rating: 4 out of 5
Quality product and fast delivery, but shipping costs should be free given the amount of the invoice!! Not very commercial...
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Christel
Rating: 4 out of 5
Order received carefully and quickly in less than 48 hours instead of the 7 days announced on the site I recommend
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Julien
Rating: 4 out of 5
The jacket is great, the service is too. Just a downside: a patch was coming off because it was poorly sewn, it did not inspire confidence in the quality of the product.
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Angelique H.
Rating: 4 out of 5
Very good site, item that meets my expectations once the right size is acquired! Responsive and friendly customer service. I recommend
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Jean C.
Rating: 4 out of 5
Except that at first your site indicated that this item was no longer in stock, therefore unavailable....
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Client
Rating: 4 out of 5
Nothing to say, no particular problem.
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Client
Rating: 4 out of 5
Good site, delivery a bit long.
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Client
Rating: 4 out of 5
Very nice quality, all in leather.
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Client
Rating: 4 out of 5
Very good but too bad I was not informed of the arrival of my order at the pickup point.
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Aline B.
Rating: 1 out of 5
I ordered a pair of boots for my husband's birthday and we received 2 boots of 2 different models. An unacceptable oversight.
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Response from Cuirs Guignard
Hello, You placed an order on 12/04/2019 on our site, the boots were shipped the same day. We have not received any feedback from you regarding the order received for almost a month. Often customers inform us if there is an issue with size, colors, shoe size, or others by email or phone rather than on Trustpilot. We were very surprised to learn this way, we did our research. And indeed, upon checking the boxes in the store, we just found in one box one foot of 2944 and one foot of 3396, two very similar models that were mistakenly put back in the same box by negligence by a customer or one of our sellers. Our apologies for this inconvenience, we have just sent you a prepaid return label for the return of the package and a commercial discount to apologize. Hoping we have responded to you in the best way and done what is necessary to satisfy you. Best regards, ETS GUIGNARD.
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Bernard P.
Rating: 4 out of 5
Very nice product and good surprise, my boots were soled!!! So cool. For the quality, we will see that in the long run. Thank you.
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Brule C.
Rating: 4 out of 5
I am very satisfied with my order. The package arrived in very good condition. The item ordered is exactly what I expected. The size fits me perfectly, just my size 36. And the color is superb! I recommend.
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Philippe S.
Rating: 4 out of 5
Pros: Serious site, fast shipping, quality products. Cons: Shipping costs a bit high. And at the customer's expense in case of return.
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Debry F.
Rating: 4 out of 5
Very satisfied
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Florence
Rating: 4 out of 5
very good product, superb cut, well tailored and fast delivery!
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Client C.
Rating: 4 out of 5
satisfied with my cowboy boots but long wait to receive them
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Client
Rating: 4 out of 5
Good quality, very satisfied
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Maire D.
Rating: 4 out of 5
Beautiful quality. A not very modern garment but my son loves it. Size a bit tight
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F R.
Rating: 4 out of 5
Very nice jacket, only one downside, the straps at the bottom could use an extra hole
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Mademoiselle Q.
Rating: 4 out of 5
Very good product, beautiful leather, well cut, reasonable price, fast delivery, I will recommend this site. One downside: for the chosen model, a zipper that closes completely (just at the top of the spencer), and not only halfway, would have been more suitable and would have avoided the formation of a small crease when the jacket is closed.
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Philippe
Rating: 1 out of 5
The bank check is refused as a means of payment.
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Response from Cuirs Guignard
Hello, Unfortunately, like many shops, we have been forced to stop accepting checks due to numerous unpaid issues, we could not continue like this. However, we still offer various payment methods for our customers, bank transfer for those who do not want to enter their bank details on websites, immediate debit card payment or even in 3 installments without fees, and finally PayPal payment. Best regards, ETS GUIGNARD
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Sabatier
Rating: 4 out of 5
Serious seller, purchase corresponding to my expectations.
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Guylène A.
Rating: 4 out of 5
A small delay in shipping and no information on tracking. After a phone call to Cuirs Guignard, the shipment was made by Chronopost at the expense of Cuir Guignard. No extra charge. Product arrived on time. The product conforms to the description, size OK, good apparent quality. Serious company that takes responsibility and ensures in case of problems. It's quite rare to mention.
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