Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Fast delivery, small defect on the leather jacket received, call to the store who asks for photos to confirm the defect. Response within the hour with a return voucher. New jacket received a week later and in perfect condition. I recommend despite the defect on the first jacket. Responsive customer service.
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Dugué
Rating: 4 out of 5
Good product shipped quite quickly
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MARQUIS J.
Rating: 4 out of 5
Very good contact with the advisors, really pleasant staff. Impeccable delivery and perfect product
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Lestiennes
Rating: 4 out of 5
Delivery time and product quality
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Pascal C.
Rating: 4 out of 5
Having recently purchased a leather jacket, be careful with the size despite the size guide. After measuring my chest which corresponds to XL, I decided to order 2XL for more comfort. After receiving the jacket and trying it on, I was not comfortable in my movements especially since in winter, you can have a sweater on. I requested an exchange for 3XL, the transaction by phone went well and the shipping was fast. Now I am comfortable in this jacket.
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Clément
Rating: 1 out of 5
I request a refund for my purchase because I was assured of the provision of a size after visiting and returning the product to the store in Mauléon that I apparently will not be able to have before September. I have made a request to a consumer association
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Response from Cuirs Guignard
Hello We do not understand your message and are more than surprised. We indeed informed you that we no longer had the product in stock and would have some for the return in September. We offered to cancel the order immediately and refund you and you refused and said you would wait. And now you note that we do not want to refund you ?????? and that you want to make a complaint to an association, we do not understand your reaction at all and why you note this ... We immediately cancel your order and refund you, we prefer. Best regards ETS GUIGNARD
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Olivier D.
Rating: 4 out of 5
Nothing to say, very professional and fast! Attention for the Swiss, customs fees are exorbitant!!
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Gilles H.
Rating: 1 out of 5
Still haven't received the product from my order!!!!! Following the email from COLISSIMO POST FOR MORE THAN A WEEK. I am very disappointed.
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Response from Cuirs Guignard
Hello, you placed an order on 16/04/2024, your package was sent on 17/04/2024, the package is currently being delivered to the pickup point you chose. Unfortunately, we are dependent on the Colissimo postal service and we dispatched the package without fail within the allotted time. After that, you received notifications for the delivery of your package. Unfortunately, we cannot do anything about the delivery and the time frame set by the post office. Best regards.
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Malingrey S.
Rating: 4 out of 5
Overall, I am quite satisfied. Please improve the photos so that the colors are as accurate as possible.
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Jumel C.
Rating: 1 out of 5
I still haven't received my order from 11/04 despite a follow-up with customer service who assured me that the package would be delivered by 20/04 at the latest. I will not order from this site again.
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. Unfortunately, we are dependent on the post office and we sent the package on time as you can see (the package was dispatched on April 18 and available at the pickup point you chose on April 22). We are sorry for this involuntary incident on our part. Best regards.
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Mlle M.
Rating: 4 out of 5
I ordered a lavender perfecto. Upon receipt, the color and size did not fit, I returned it and was immediately refunded. For me, the only downside is that the color 'in real life' was darker than the color on the site, but otherwise for the size, it is not the merchant's fault but mine 100%. For me, it is a reliable site.
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Paps
Rating: 4 out of 5
Efficient, fast, as expected.
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MR R.
Rating: 4 out of 5
Easy order, fast delay. Unfortunately, we had to return the item because the size did not fit.
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cliente S.
Rating: 1 out of 5
Wrong package.
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Response from Cuirs Guignard
Hello We have taken your feedback into account and we are truly sorry. We realized after sending that we had swapped two orders of the same material, color, size but not reference, we informed you by email before delivery. We sent you a return label for the return of the package at our expense and we are waiting for your return package to send you the correct item! We are sincerely sorry and have tried to react as quickly as possible and correct our mistake, unfortunately this can happen to anyone the main thing is to apologize and correct it. Have a nice day
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Rene S.
Rating: 1 out of 5
ABSOLUTE CATASTROPHE, WHEN A FRENCH COMPANY TRIES SO DILETTANTISHLY TO SELL CLOTHING IN GERMANY! THE 33 IS MISSING AS A PREFIX AND EVEN IF YOU SELECT IT, IT COMES "NO CONNECTION..." EMAIL IS REJECTED DUE TO INCORRECT FORMAT... YES, IT'S JUST GERMAN FORMAT WITH .DE OR .NET, ETC.! DON'T BE FOOLED BY THE CHEAP PRICES! RATING: I WOULD PREFER 2 MINUS STARS, BECAUSE OF MY WASTED TIME!!! Update 8.4.24: THIS IS THE PHONE NUMBER THEY PROVIDE: Customer service (33) 0549814694 We do the following: Anyone who reads this can call this French number, BECAUSE NOTHING WILL HAPPEN EXCEPT THAT IT RINGS "NO CONNECTION UNDER THIS NUMBER." EVERYONE WHO HEARS THIS WILL GIVE A LIKE... THANK YOU THE PROBLEM: WHEN YOU TRY TO ANNOY IT BY EMAIL, THE EMAIL FORMAT IS REJECTED !!!!!!!!
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Response from Cuirs Guignard
Good morning, we just asked for your review, as we have no customers under this name. We sell in France and many other countries, including Germany, without worries. We communicate via email when we need information or other details. We do not understand your opinion at all!!!! Good day We really think this is a review aimed at harming our brand, we have no customer by this name and these statements are false, the phone number is correct and has been this way for years, same for our email address.
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Client
Rating: 4 out of 5
Very nice leather jacket, quality and the color is exactly what I wanted! thank you
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Marie-Odile
Rating: 4 out of 5
Satisfied with the appearance and quality of the bag delivered quickly.
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Jean-louis S.
Rating: 4 out of 5
Too bad that for the DOM we have to pay additional taxes.
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ruzboutou
Rating: 4 out of 5
Only French seller having this jacket reference. I am happy with this purchase despite a slightly high price, and the risk of paying return fees in case of poor fit. I didn't have this problem but I admit I was a bit scared. It's particularly complicated when it comes to leather jackets to be sure to have opted for the right size. So expect to pay shipping fees twice if you are a bit outside the standards.
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CECILE
Rating: 4 out of 5
Product that seems to me of very good quality, but a bit disappointed by the color (not bright enough) and the shape.
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Sebastien
Rating: 4 out of 5
Perfect customer service but jacket size smaller than expected.
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cliente
Rating: 4 out of 5
very accommodating
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cliente
Rating: 1 out of 5
Late delivery, 3 weeks later and the order is still not delivered...even though it was supposed to be shipped 7 days after the order... The service refuses to cancel the order or to meet the delivery deadlines....bad experience and very poor communication
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Response from Cuirs Guignard
Hello, We acknowledge your message, we are sorry for this lack of understanding. You ordered a custom item on Sunday 14/01, so it was launched into production at the time of the order. We clearly indicate a delay of 15 days/3 weeks on the relevant product sheet. The package was prepared and dropped off at the post office on Wednesday 31/01, so we did respect the indicated deadline. We hope the product will suit you and restore your confidence in our company. Best regards, ETS GUIGNARD
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Morgan J.
Rating: 4 out of 5
Great promo, product as expected, fast delivery.
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eric
Rating: 4 out of 5
super nice and quality boots, good size, only difficulties getting my foot into the boots.
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Boquet
Rating: 4 out of 5
Completely satisfied with the product. The only downside is that the pouch should have an inner lining.
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Genoveva
Rating: 4 out of 5
The jacket is beautiful and the quality is good, but the delivery company is a disaster. I paid for a home delivery, and they came to deliver it before the time they notified me. Since I was not home at that moment, they took it directly to a pickup point. Anyway, if they continue working with SEUR, I will not buy from this store again.
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Nicole B.
Rating: 1 out of 5
When I put on the pants, the belt detached from the pants, an excess of 20 centimeters, I had to give it to my seamstress to repair it and it cost me very dearly. Poor manufacturing
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Response from Cuirs Guignard
Hello, we have taken your feedback into account, we are sorry for this incident. In such cases, you should contact us at the Mauléon store at 05.49.81.46.94 or by email. We could have sent you a return ticket and repaired or exchanged the item for free. Please know that we remain attentive and available to our customers when there is a problem or otherwise. Do not hesitate to come back to us if needed. Best regards.
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cliente
Rating: 4 out of 5
Delivery language for ten euros in fees. The package was damaged. The item was wrinkled. But well, the cut of the product, the color, I love it.
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clienteBEAUBATIE
Rating: 4 out of 5
professional clarity deadlines
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Mazieres T.
Rating: 4 out of 5
Products visibly of quality but too bad the delivery times are a bit long for items in stock in mainland France...
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Response from Cuirs Guignard
Hello, Thank you for your feedback, We specify on our site that the cowboy boots are not all in stock, our manufacturer, supplier is in Spain. The average delay is therefore 15 days / 3 weeks. You placed your order on 01/01 and your package was shipped on 11/01. We hope you will be satisfied with your purchase. Best regards
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JP C.
Rating: 4 out of 5
Product conforms to its description. Fast delivery.
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Ludivine
Rating: 4 out of 5
Very serious site. Delivery a bit long but very careful. I recommend this seller.
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harambat
Rating: 4 out of 5
Nothing to complain about.
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John B.
Rating: 4 out of 5
Very good product unfortunately a small defect on one of my boots a bit disappointing given the price
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Joël D.
Rating: 4 out of 5
Very good customer service. I ordered boots that I received quickly. They were beautiful, unfortunately, I have a wide foot and they did not fit in the shaft. I therefore returned these boots and called the company several times and was always very well received.
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Kylian
Rating: 4 out of 5
Very nice brown aviator leather jacket, good fit and nice color, the only downside is that it runs small, you can't wear anything underneath. I took size M, I have to return it to get the next size up.
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Nathalie C.
Rating: 1 out of 5
We ordered a size L and received a size M which is too small. Size L not available so 3 weeks of waiting! + return shipping costs at our expense. This is disappointing!
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Response from Cuirs Guignard
Hello, we are quite surprised by your message, you ordered the USA cockpit in size L (40) and that is indeed the size that was sent to you following your order. You indeed returned the package because it was too small, the return costs at your expense as indicated in our conditions for an exchange. We no longer have the size in stock, you were informed that we had it in production so to wait a few weeks if you wished. Best regards
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cliente
Rating: 4 out of 5
very super and all
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Didier
Rating: 4 out of 5
Insufficient finishing of leather cuts. Visible leather fibers near the ankle elastics.
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