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C
Rating: 5 out of 5
Super, great merchandise! Very fast in the order!!! Beautiful leather and great work!
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 286 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 1 and 5 stars
Reset filtersC
Rating: 1 out of 5
I am very disappointed, as I ordered a jacket that was on your site. I received an email saying it was no longer available in stock? (but the money was still withdrawn.)
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Response from Cuirs Guignard
Hello, we tried to contact you by email immediately informing you of the stock shortage and offering to look for another model with a commercial discount or a refund, but unfortunately we never received any responses, so we were waiting. We have just canceled your order and refunded you, sincerely ETS Guignard.
B
Rating: 5 out of 5
Good experience and satisfactory delivery.
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M
Rating: 5 out of 5
Very good quality, very fast shipping. I am more than happy.
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P
Rating: 5 out of 5
Good site, very serious unlike the German site, the items are sent on time.
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M
Rating: 5 out of 5
I am completely satisfied with the quality of the bag, as well as its design and practicality. The website is easy to navigate and the delivery is fast.
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C
Rating: 5 out of 5
Very happy with the ordered product???? Exactly the same as on the store's website. Thank you, see you soon for a next purchase??
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A
Rating: 5 out of 5
Fast shipping. Beautiful quality leather. Perfect finishes. I am delighted with my bag. And very happy to support a French company.
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C
Rating: 1 out of 5
Hello, I sent back a leather jacket to shorten the sleeves by 5 cm and you returned it to me without doing anything. What should I do? Thank you.
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Response from Cuirs Guignard
Update, the order has been refunded and the package has finally been found, it left France on 24/11 and arrived in Israel on 18/12, it is to be picked up against tax Mon. - 05:55 19/12/22 Arrived at the distribution site Israel - Sun. - 10:57 18/12/22 Customs operation completed Package cleared, will be delivered against payment of a customs fee. Israel - Sun. - 08:05 18/12/22 In customs clearance - Israel - Sun. - 08:04 18/12/22 In transit Package arrived in the destination country. Israel - Thu. - 15:27 24/11/22 In transit Package left the country of origin Postal Center 93 - 93 Hello Sir, we are very surprised by your message. We strive to carry out alterations as best as possible and at our expense (alterations are free and return shipping costs are also free), perhaps it was not altered sufficiently. You can imagine that it is not intentional on our part as there is no interest. Furthermore, after inquiries, it appears that you reported this issue by phone today to one of our colleagues who immediately apologized and sent you an email with a label to return the package to the store, so no cost on your part. We will receive the jacket and ensure to alter the sleeves to the desired length before sending it back to you again. Once again, our apologies hoping to have responded as best as possible. Sincerely, ETS GUIGNARD.
S
Rating: 5 out of 5
Very nice quality and conforms to the model seen on the site. In terms of size, it corresponds to the usual size. However, for people with wide feet, they may have difficulty putting on the boots.
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C
Rating: 5 out of 5
BEAUTIFUL PRODUCT AND GOOD VALUE FOR MONEY
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D
Rating: 5 out of 5
As usual, quality product and fast delivery... very good!
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E
Rating: 5 out of 5
The order arrived very quickly, the jacket is exactly as per my order, 2nd order placed on this site and I am very satisfied.
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C
Rating: 5 out of 5
Hello, excellent leather, very good quality, exceptional delivery times.
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C
Rating: 5 out of 5
Quick processing of my order and delivery, responsive customer service for exchange because I made a mistake on my size, in less than 5 days the problem is resolved and I received my new package, this site is great and I highly recommend it, Christelle B.
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C
Rating: 5 out of 5
I just ordered a second jacket from Guignard leathers. It is clearly of good quality and the promotional prices are great!
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H
Rating: 5 out of 5
Hello, very satisfied with my purchase of boots Santiags bought in La Rochelle during my vacation ?? week of July 14, 2020 very well received and advised. I recommend this store.
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C
Rating: 5 out of 5
Leather bag of very good quality received very quickly.
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M
Rating: 5 out of 5
Package received very quickly with very good packaging. The product perfectly matched my expectations. I highly recommend.
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A
Rating: 5 out of 5
Very good welcome and telephone advice to choose the size of the jacket... Order placed and tracking number received within the hour. TOP
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D
Rating: 5 out of 5
Not only are the products of good quality and meet the demand, but if they are in stock, the delivery is ultra-fast. I recommend.
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C
Rating: 5 out of 5
Very nice jacket. Beautiful leather. Pleasant contact with Julien, good advice and available. An excellent after-sales service. Proposal for free return.
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M
Rating: 5 out of 5
Very good quality for the boots. Excellent work. Super satisfied.
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J
Rating: 5 out of 5
I called Cuirs Guignard in Mauléon to get more precise information than the photos for a blue spencer. I was hesitating between two models. I was very well received. I got all the information I wanted and even more because the staff at Cuirs Guignard offered to double-check the measurements I had noted so that I could choose the right size, which turned out to be very useful and valuable. The sleeves are always too long for me... And the proposal to make alterations after receiving and trying on the spencer completely reassured me. It's a service with considerable added value. Thank you, I am won over.
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C
Rating: 5 out of 5
Product of very nice quality. A real pleasure to wear.
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C
Rating: 1 out of 5
I don't have my boots! even though I am debited.
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Response from Cuirs Guignard
Hello sir, We have received your review on Trustpilot, we have just responded to you via this email at your email address. Please note that the boots
C
Rating: 5 out of 5
in stock
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J
Rating: 5 out of 5
in store can be delivered within 48 hours, however for those in production, it takes 15 days to 3 weeks (screenshot of the site attached
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A
Rating: 5 out of 5
for your personal email). We should receive them this week (as of today order from 07/04/20 to 07/15/20
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N
Rating: 5 out of 5
Congratulations!
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C
Rating: 5 out of 5
11 days
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B
Rating: 5 out of 5
note that the weekend of July 14th lost 3 days). We are doing our best and as soon as we receive your order, it will be shipped as quickly as possible with a tracking number so that you can follow the progress of your product step by step. We remain at your disposal by email or phone if you would like more information as we do for all our customers without exception. Hoping to have met your request or dissatisfaction. Best regards.
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C
Rating: 5 out of 5
It is indeed the expected size. Quality leather. Lots of pockets.
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C
Rating: 5 out of 5
Customer service is very available. You present them with a problem, they get back to you very quickly. I ordered several pairs of cowboy boots and I am satisfied. I will look more closely at motorcycle leather jackets.... To be continued...
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D
Rating: 5 out of 5
excellent quality, price and very good reception
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A
Rating: 5 out of 5
I love the jacket and the service was excellent ... I wouldn't normally buy a 300euro piece of clothing by internet but I already own a similarly Daytona jacket [in red leather] and bought this one as an alternative so had few concerns about the shape, fit, quality etc. I had looked elsewhere and was delighted that the vendor was prepared to ship to the UK, other French retailers will not, and that the cost of delivery was really reasonable, taking the total cost to approx. £300, I can't find anything similar in the UK for that sort of money! The service was excellent, the web site easy to use, and the delivery amazing arriving within 5 days of my purchase and within 1 minute of the promised time.
C
Rating: 5 out of 5
Compliant with the photo very good quality
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C
Rating: 5 out of 5
The quality of the product is very good! The follow-up and phone contact are excellent! (I had to proceed with a size exchange). Serious company, I recommend it...
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C
Rating: 5 out of 5
Very fast delivery and super quality product.
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D
Rating: 5 out of 5
Excellent product, size neither too small nor too large, very nice look and super comfortable! I recommend!
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