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C
Rating: 5 out of 5
Customer service is very attentive and responsive. The very good quality jacket arrived well packaged and protected. I thank and recommend.
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 286 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 1 and 5 stars
Reset filtersC
Rating: 5 out of 5
Great! Product conforms to the order, delivered quickly.
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C
Rating: 5 out of 5
Perfect, conforms to the photos, super quality and perfect delivery time despite COVID.
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E
Rating: 5 out of 5
Very satisfactory online order. Fast delivery. Very nice jacket of very good quality. I recommend.
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G
Rating: 5 out of 5
Despite a disappointment upon opening the package due to 2 stains, the company reacted immediately and informed me of the procedure to follow to remove them and restore the leather. Professional site and attentive to customer requirements. I recommend.
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Response from Cuirs Guignard
Hello, We acknowledge your review and are surprised as we have not been informed of any issues with your order. Indeed, if the product has issues with colors, marks, or others, do not hesitate to inform us through our customer service by email, we will take the necessary steps for an exchange or refund. The ordered product is a jacket that is part of the high-end collection, we are sure of its quality and finish. We will contact you to understand and resolve this situation. Best regards, ETS GUIGNARD.
P
Rating: 5 out of 5
Quality item, fast and careful shipping, having made a mistake in size, I was able to benefit from an exchange that I received quickly despite the difficulties of the post in guaranteeing its deadlines at the moment.
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D
Rating: 5 out of 5
Excellent service as always. Very good constructive exchange with customer service.
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S
Rating: 5 out of 5
Fast delivery. Quality shipping, very good quality product. I recommend.
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A
Rating: 5 out of 5
Very satisfied with the product and the quality of the transaction with Guignard leathers.
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P
Rating: 5 out of 5
Very satisfied, beautiful leather quality, size fits very well.
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C
Rating: 5 out of 5
Order arrived quickly despite the current situation. Very happy with the product! Well packaged and with a hanger, and very good leather quality. For the model I bought, if you hesitate between S and M, choose M.
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D
Rating: 5 out of 5
Very good quality leather, fast delivery .... I recommend you.
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M
Rating: 5 out of 5
Very good customer service, quick and courteous.
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V
Rating: 5 out of 5
Item completely faithful to the description, perfect color, and good advice for sizing.
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S
Rating: 5 out of 5
Quality and finish at the top, it's very beautiful and it's French ....
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C
Rating: 5 out of 5
Good quality. Ultra fast delivery.
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F
Rating: 5 out of 5
Very good quality. Serious.
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C
Rating: 5 out of 5
Superb quality. Fast shipping.
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C
Rating: 1 out of 5
They send you their satisfaction questionnaire before you are delivered, so what can I say? That they are aggressive as soon as we ask them for a package follow-up? That they treat you like slobs? And that I have no idea of my delivery date and in any case Trustpilot (of course since you are big bastards) will delete my review.
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Response from Cuirs Guignard
Hello, As we discussed during our email exchanges, the requests for Trustpilot reviews are automated, usually you have already received the package and can judge the order, however, currently during the health crisis, indeed, the delays are a bit longer and you received your review request before receiving your package. As indicated in the tracking of your order received by email and also following your request, the package should be delivered today. You will notice that your review is very visible as they cannot be deleted based on the rating as you certify above! We are not aggressive, we respond to your remarks as politely as possible to your disrespectful remarks towards our team. Best regards, ETS GUIGNARD.
C
Rating: 5 out of 5
Very good product in the right size, fast delivery. All positive. Well done, keep it up.
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C
Rating: 5 out of 5
Very, very beautiful site with many products of excellent quality at attractive prices, to recommend ??
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P
Rating: 5 out of 5
Very, very satisfied, very beautiful quality and finish, exchange with customer service for advice on size, on the model: impeccable. Size fits very well. Fast delivery despite the current lockdown. Site to highly recommend.
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C
Rating: 5 out of 5
Excellent exchanges, responsiveness, product of very high quality.
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H
Rating: 5 out of 5
First correct experience.
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C
Rating: 5 out of 5
During this lockdown period, I appreciate the speed of sending my package, order from 08/04/2020 received today 16/04/2020. I am very satisfied with the leather bag ordered. Best regards.
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V
Rating: 5 out of 5
Item conforms, good quality, beautiful product. Delivery time respected and serious customer service.
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C
Rating: 5 out of 5
Great and well received on time.
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C
Rating: 5 out of 5
The problem is not the quality but slightly the price.
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C
Rating: 5 out of 5
Very good, super.
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C
Rating: 5 out of 5
Very satisfied with the purchase corresponding to the order and very fast delivery.
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M
Rating: 5 out of 5
Perfect super product
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S
Rating: 5 out of 5
I am delighted with my purchase at Guignard. Jacket is top-notch. THANK YOU
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V
Rating: 5 out of 5
A wide choice of products, accessible prices, payment facilities, and fast and careful shipping!
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C
Rating: 5 out of 5
Perfect delivery. Beautiful jacket and perfect size. Thank you
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F
Rating: 5 out of 5
Impeccable quality, price, deadlines despite covid19
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F
Rating: 5 out of 5
I love this kind of surprise, a remarkably finished smooth leather ankle boot, a real pleasure, size is okay, I can't believe the quality of these cut ankle boots!
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C
Rating: 5 out of 5
Excellent quality product, fast delivery, possibility of payment in installments, pure happiness, thank you to Guignard leathers, I highly recommend
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L
Rating: 5 out of 5
Super Schott perfecto. Impeccable delivery! I recommend
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C
Rating: 5 out of 5
In line with my expectations, and very satisfied with the delivery time
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C
Rating: 5 out of 5
It's a beautiful jacket, it's magnificent thank you very much
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