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C
Rating: 4 out of 5
Very good product.
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
always very beautiful pieces If small issue the commercial gesture that goes well
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B
Rating: 4 out of 5
Perfect, totally satisfied, beautiful item, thank you again and see you soon, I will surely order again soon
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J
Rating: 4 out of 5
fast delivery, product meets my expectations
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J
Rating: 4 out of 5
perfect order, seller to recommend, this is the second one I made, processing and delivery better than on time
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C
Rating: 4 out of 5
Very good quality. By noting the detailed measurements you will have no problem. Appreciable payment ease. When I lived in Vendée I went directly to the factory and I was always satisfied. My husband and I made separate purchases and we are both happy.
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S
Rating: 2 out of 5
Delivery too long. I am responding to the survey even though I have not yet received my order placed 10 days ago. At a time when most orders are honored within 48 hours, I find this delay becomes abnormal.
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Response from Cuirs Guignard
Hello, We have just received your message. We are very surprised because we have no delay in sending your package. As specified on the site, the shipping time varies according to the products (ranging from 48 hours to 10 working days for clothing and 15 days to 1 month for non-stock cowboy boots). We inform our customers on each product sheet to avoid surprises regarding the delay and thus disappointment. On the product you ordered, it is clearly noted shipped within 10 working days, you placed the order on the night from Thursday to last Friday, the order has therefore been taken into account since Friday, which is 6 working days. We are a small structure and try to manage our orders and packages as best as possible while respecting the indicated deadlines and we try to do our best to satisfy our customers. We apologize if this delay seems abnormal to you and take your comment into account. Best regards, ETS GUIGNARD
T
Rating: 4 out of 5
Very satisfactory product perfectly matching the description on the site.
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A
Rating: 4 out of 5
Beautiful jacket, beautiful quality leather, too bad the size is a bit tight, the 2XL fits small. Fast shipping
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J
Rating: 4 out of 5
Phone reception more than satisfactory, order reception quite fast, satisfied with the services
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A
Rating: 4 out of 5
nothing to say product compliant with the site !!!! deadline compliant very good
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F
Rating: 4 out of 5
PRODUCT THAT SHOULD BE OF VERY GOOD QUALITY GIVEN THE VISIBLE AND TACTILE FINISHES THE COLOR CORRESPONDS PERFECTLY TO THE DESIRED ONE
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H
Rating: 3 out of 5
The leather is of excellent quality, however the zippers are poorly made (on the first use of the right sleeve, I ended up with it in my hand I tried to repair it myself but it broke. So it's dead for customer service, I'll see how I will manage). Otherwise the delivery service is quite long but it's understandable since some products are made to order. I think it's a very good site, I just had bad luck and that unfortunately happens
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Response from Cuirs Guignard
Hello, We take your message into account, we apologize for this small inconvenience and please do not hesitate to contact us for customer service. We will be able to change the zipper and send you the jacket as soon as possible, don't worry, it's not your fault, the zipper shouldn't come loose so quickly. Please remember to contact us by email or by phone. Best regards
C
Rating: 3 out of 5
Unfortunately the item was too large at the sleeves. I have to return it and the shipping costs are at my expense... very bad point compared to other e-commerce sites.
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Response from Cuirs Guignard
Hello, If the item is too large at the sleeves, it is quite possible to alter it, moreover, alterations are free! If needed, please do not hesitate to contact us by email or by phone 05 49 81 46 94. As for returns, unfortunately we indicate it on our site, indeed, return shipping costs are the responsibility of the customer. Best regards
D
Rating: 4 out of 5
Very happy
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C
Rating: 3 out of 5
Beautiful leather and quality, the only negative point of the order is the delivery, order made on the 17th sent on the 22nd received on the 25th but no email or SMS to inform that the package had arrived at the relay point, I ended up calling the relay point who told me that my package was indeed available and yet on the package tracking it was still in the mail center 14 while the package had arrived for 2 days. At the price of jackets, delivery could be free or of better quality by going through Chronopost and not Colissimo.
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Response from Cuirs Guignard
Hello, You indeed placed your order on the 17th, we shipped it on the 22nd and we sent you an email on your order tracking to inform you of the shipment and also to provide you with the tracking number. You can thus follow the progress of your package day by day from this link. However, it happens that emails arrive in your spam or that the email address is incorrect and unfortunately we cannot know. Moreover, you must necessarily receive an SMS or an email from the post office notifying you of the deposit at the relay point, it is strange that you received nothing. We are really sorry for this mishap and are happy that the leather suits you. Best regards. ETS GUIGNARD
C
Rating: 4 out of 5
Very satisfied with my order good quality price ratio and fast delivery
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C
Rating: 4 out of 5
GOOD DELIVERY FAST
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G
Rating: 4 out of 5
Gomes Néto Maryse. Satisfied with my order. Have a good day.
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C
Rating: 2 out of 5
BAD CUT AT THE SIZE LEVEL, goes lower in front than behind, super weird.
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not suit you, in this case, why not let us know via the site or directly at one of our stores? We could then see together what does not suit you in this jacket and offer you an exchange with another cut or a refund. Best regards, ETS GUIGNARD
C
Rating: 4 out of 5
GOOD ORDER PROCESSING WITHOUT PARTICULAR PROBLEMS.
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E
Rating: 3 out of 5
Very beautiful product. You are very responsive to the questions I could ask you by email. I received it on time for my husband. The only small downside is that I expected to receive the jacket in a cover to protect it in addition to the bag. But otherwise, I recommend you 100%.
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Response from Cuirs Guignard
Hello, Thank you very much for your message, we want to clarify that we do not provide covers, we are not in favor of that. Leather garments should not be put under covers, they must absolutely breathe, do not enclose them. Best regards, ETS GUIGNARD
C
Rating: 4 out of 5
Speed, a bit surprised by the very dark shade of the leather but I like the aspect it has.
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J
Rating: 4 out of 5
Available by phone if necessary, apparently very good quality.
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L
Rating: 4 out of 5
why have only 15 days to return, it seems too tight to me.
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J
Rating: 4 out of 5
Good quality leather jacket, we'll see over time, the only small downside is the lack of pressure at the collar to make it more perfecto
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C
Rating: 2 out of 5
Presentation photos of the ordered item are misleading. This experience with Cuirs Guignard is the first and the last.
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Response from Cuirs Guignard
Hello Sir, We are truly sorry if the product does not meet your expectations and regret to learn this through this means. As you know, you can completely cancel your order and return the garment for a refund. We try to have very realistic photos of our products with the minimum of corrections, retouching possible to be as close to reality as possible. We have already sold this jacket several times without ever having any disappointment from our customers regarding the visuals. You can completely return it for a refund or exchange by contacting our customer service. We are at your disposal by email or at 05 49 81 46 94. Best regards, ETS GUIGNARD
J
Rating: 4 out of 5
very good leather and very nice jacket. beautiful mustard color. it is perfect.
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B
Rating: 3 out of 5
The jacket in size M is way too small and in L way too big.. However, the salespeople are very available and kind.
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C
Rating: 4 out of 5
hello it was the first time I ordered on this site far from being disappointed with my purchases I will not fail to recommend next time
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C
Rating: 4 out of 5
Well-cut clothing. Fast sales service.
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C
Rating: 4 out of 5
Satisfied with my purchase. The jacket is well designed and pleasant to wear. Delivery times were respected.
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M
Rating: 4 out of 5
Beautiful leather after several attempts at online purchases returned. Modern cut. Attractive price.
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D
Rating: 3 out of 5
The return shipping costs are not great. I will not recommend.
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Response from Cuirs Guignard
Hello, We are really sorry if the product does not fit, this little Oakwood perfecto is one of the flagship pieces of the collection. We inform our customers very clearly on our site that return shipping costs are at their expense, it is noted in the general sales conditions and in the explanation on product returns. But we specify, however, that if you return the order for cancellation, we refund the product and also the shipping costs of 12 € charged at shipment, so you only have the return costs incurred and not the shipping and return. Best regards.
P
Rating: 3 out of 5
Ordered Daytona Collins dark cognac leather jacket, delivery quite fast despite the weekend and the holiday. Jacket, beautiful leather quite thick, nice color. 1.80m 74kg size XL just right. Zipper unstitched by 2 cm at the bottom right, sewn back by me by hand with a good needle a solid thread, and a pliers, too bad! It was the last one!!
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Response from Cuirs Guignard
Fast and careful shipping. The jacket is really as shown in the photo. Very nice quality. Thank you
C
Rating: 4 out of 5
I received my leather very quickly and in very good condition. My order matched exactly what I wanted.
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R
Rating: 4 out of 5
Fast shipping and compliant product
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L
Rating: 4 out of 5
A practical and efficient site. Beautiful product quality Fast delivery
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C
Rating: 4 out of 5
My first leather jacket from the Schott brand, good size XXL, good quality cowhide, ordered on Tuesday received on Saturday, great.
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C
Rating: 4 out of 5
Very serious site, I received my order in a few days, the packaging was perfect, the item is of good quality. I recommend without any hesitation
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