Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.
The quality has really decreased over the last 20 years.... Owner of the same item for 23 years bought during a MOTOR concentration, I wear this belt daily which is still intact! Will today's one last as long? The thickness of the leather is well reduced; it lacks about 2mm; the touch is therefore not the same, it feels like a simple belt.
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Response from Cuirs Guignard
Hello, We have taken your opinion into account. All Mayura products are handmade from A to Z. The cowhide leather is durable and we have had no returns on this type of item or equivalent. Please know that if one day you encounter a problem or anything else, you can contact us by email or at the Mauléon store at 05.49.81.46.94. We will always have advice or a solution to offer you unlike exhibitors who sell products and where after-sales service is non-existent. Best regards.
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M. C.
Rating: 4 out of 5
Good quality-price ratio - just the fringed bag has a very strong smell - had to air it for several days. Quick order processing
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Crosnier D.
Rating: 2 out of 5
Until today I am still waiting for my package ordered at the end of January I was at home and no delivery person the package returned Could you do what is necessary to send it to a relay point in my city Thank you J.Crosnier
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Response from Cuirs Guignard
Hello, We have received your feedback. Following our call today to inform you of the return of the package, we suggested several relay points that could suit you. We found your relay point together and we have shipped your package today and quickly. Unfortunately, if the person in charge of delivering the package was not professional, we are in no way responsible for that. We remain at your disposal if you have any requests. You can always contact us by email or phone, we will always respond to your questions. Best regards
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Bonnard J.
Rating: 4 out of 5
The customer service person gave me good advice on the size of my jacket. The delivery was quick now I just have to evaluate the quality of this leather over time.
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Madame C.
Rating: 4 out of 5
Item too small (size too small), easy return and immediate refund
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Jicé..
Rating: 4 out of 5
Excellent item, however the color is misleading compared to the presentation...
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Fleur
Rating: 4 out of 5
Very good, good shop overall. Except received a small defect on the coat..
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Yvette
Rating: 4 out of 5
A lot of choices, good quality but it's a shame that you can't give one address for billing and another for delivery. When giving a gift, it's better. Fast delivery and well packaged.
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Cliente
Rating: 4 out of 5
The jacket is really very good... I don't give 5 stars because I am still waiting for the waterproofing spray. Best regards, Thierry Bourgeois
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Response from Cuirs Guignard
Hello, we acknowledge your message, you didn't have the spray in the package? If that's the case, we are sincerely sorry, it's an oversight... Have you informed customer service? To make a shipment as soon as possible? Best regards
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Cliente
Rating: 4 out of 5
The shipping is fast and very careful. The product matches the images. Very beautiful shoes.
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Cliente
Rating: 2 out of 5
I placed an order a few days later I was informed that it is no longer available. I was refunded.
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Response from Cuirs Guignard
Hello, You did indeed place an order on our site on 31/12 for a khaki wallet unfortunately out of stock in this color and after checking with our supplier the color is not being continued. We informed you by email and asked for your wish to switch to another color, model or a refund and you requested to cancel the order. We did this as soon as we received your response. We are sincerely sorry but it happens and we managed the situation immediately. Best regards, ETS GUIGNARD.
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Isabelle G.
Rating: 4 out of 5
Beautiful store, just a pity that returns are at your expense.
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Client
Rating: 4 out of 5
Super quality and very fast shipping time. I recommend. However, disappointed not to have been advised on the size. I had provided my measurements and I was between two sizes. I would have liked the customer service to contact me to advise me better. Upon receipt, the size did not match. I had to return at my expense (17€) on an order of 350€. Too bad. I find it unacceptable to pay such an amount and that the return is not covered by the company.
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Daniel F.
Rating: 4 out of 5
Interesting price, the product corresponds to the description, fast delivery. I recommend the site of this brand.
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Mr M.
Rating: 3 out of 5
Timely delivery and jacket well received at the parcel relay. However, I did not receive my entire order, the waterproof spray was not present in the package.
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Response from Cuirs Guignard
Hello, we are indeed sincerely sorry for this oversight and we took the necessary steps as soon as you informed us. We hope that you are still satisfied with the product and the responsiveness in processing your order and resolving the issue. Best regards, ETS GUIGNARD
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Mme G.
Rating: 4 out of 5
Beautiful quality but rather gray than blue
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Cliente
Rating: 4 out of 5
Very nice jacket
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Céline A.
Rating: 2 out of 5
To validate the order and charge me 12€ for shipping fees despite the price paid, no worries. On the other hand, to confirm a delivery before Christmas as planned when ordering, that becomes just as mediocre. Exchange with customer service cold and uncommercial, because if I cancel while the delivery deadline is not respected, it is up to me to pay for the return. A shame, no commercial fiber!!!
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Response from Cuirs Guignard
Hello, We are sincerely sorry, we try to respond to all email requests, calls, ... as correctly as possible, but it happens during this period that customers are a little more impatient and do not necessarily pay attention to the deadline, etc. You placed an order on our site on Sunday, December 15 for a leather jacket ref PGG at 239€ which is indicated with a delivery time of 10 working days. We had indeed put a phrase on the site that for items in stock it was necessary to order before December 16 for delivery before Christmas, but not on all references.... We still notice that your package was delivered on 24/12, so you received it on time, we hope the gift was to your liking. Best regards, ETS GUIGNARD
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Rodolphe
Rating: 4 out of 5
Easy navigation on the site, but oakwood product of mediocre quality.
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Kund
Rating: 4 out of 5
Fast delivery and handling. The only minus is that I couldn't choose delivery to a pick up point, only delivery to my door, which is a villa. Luckily I was home to receive the parcel otherwise it would have been standing outside for hours, exposed to people walking by.
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Alex
Rating: 4 out of 5
I am happy with the jacket, I did not give 5 stars because the color of the jacket is a bit different from the photo. I saw it as less dark. Otherwise, the cut of the jacket is nice and well fitted.
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Cudo C.
Rating: 4 out of 5
Very good...
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Cliente
Rating: 3 out of 5
Customer contact impossible, regarding the shade of a leather jacket too superficial and which therefore disappears quickly.
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Response from Cuirs Guignard
Hello We acknowledge your message, you note customer contact impossible, we are however reachable by phone or by email without any issues and respond very quickly. Are you talking about your last order for a fabric sweatshirt? or your order from the beginning of the year for the Daytona jacket? Do not hesitate to contact us, send us visuals and we will do what is necessary. Best regards
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Ada R.
Rating: 4 out of 5
Everything correct
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Christophe
Rating: 4 out of 5
Product quality, lack of different sizes available, exorbitant shipping costs
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Lam
Rating: 4 out of 5
The quality of the leather, the nice design, the correct price. When I communicated for the question by email, they responded quickly. Highly recommend with closed eyes.
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Christiane L.
Rating: 4 out of 5
Perfect, the product is of beautiful quality, the color matches my expectations.
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Thierry
Rating: 4 out of 5
Already a customer for many years at Cuirs Guignard, quality leathers and the possibility of finding large size leathers. Customer service at the height.
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Robertgetro
Rating: 4 out of 5
Quality jacket, size ok, very good workmanship. Just one detail, the left inner pocket was unstitched.
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Client B.
Rating: 4 out of 5
Good product, just we are left without news of the shipment, so we cannot anticipate the reception, otherwise perfect.
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Response from Cuirs Guignard
Hello, When sending your order, we inform you of the shipment with the Colissimo tracking number. You can track the progress and delivery of your package step by step with this number. You also receive notifications via SMS or email about the evolution of this delivery in real time. If you encounter any issues, please know that for more information, you can always contact us at the Mauléon store by email or phone. Best regards.
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Michel M.
Rating: 4 out of 5
Large choice, very fast and careful shipping. Competitive price. Slight disappointment, however, regarding the very thin leather which seems very fragile.
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Frédérique L.
Rating: 3 out of 5
If it had been possible, I would have given 5/5 for the efficiency of online shopping and the refund after returning my order. I was disappointed upon receiving the item because the size did not match (I followed the size guide) and the design of the garment: a skirt impossible to wear due to lack of opening at the bottom, which prevents taking a normal step.
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Cliente
Rating: 2 out of 5
Size far too large despite the size guide, fearing that the size might still not be right, return is paid and cost me 10 euros. I opted for a refund once but not twice. However, the item was superb.
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Response from Cuirs Guignard
Hello, we have taken your opinion into account, we are sincerely sorry that the product does not fit you in terms of size. We are available as much as possible by phone, by email to inform you as best as possible about the products and sizes. We clearly state that the return is at the customer's expense, we are sorry that you remain with this opinion. Best regards, ETS GUIGNARD.
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Sylviane
Rating: 3 out of 5
I still haven't received my order. So my opinion for now is not closed, however, I have never had a delivery date?
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Response from Cuirs Guignard
Hello, you ordered a pair of cowboy boots on November 1st, a public holiday (+ the day before the weekend), we took it into account on Monday, November 4th. As indicated on our site, you should allow 15 days / 3 weeks for delivery. The order has therefore been in progress for only a week and we inform you that it is being prepared for shipment today or tomorrow at the latest. We will send you the tracking number by email to follow the delivery of your package. And we hope that the boots will satisfy you when trying them on. Best regards, ETS GUIGNARD.
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Patrick L.
Rating: 2 out of 5
I had taken the precaution of calling for the color. We wanted an orange pouch. The person indicated to me that the mention cognac was due to the nomenclature but that the color was indeed orange as in the photo. Disappointment, the received pouch is not orange but cognac!!!!!!
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Response from Cuirs Guignard
Hello, we are sincerely sorry if the color does not suit you, it is indeed an orange as in the photo and not cognac as we have several in the Hexagona brand. If the product does not satisfy you, you need to return it for a refund. Best regards, ETS GUIGNARD.
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Etienne L.
Rating: 4 out of 5
Aside from the eternal delivery problems, here with the Post, I am very satisfied with the received item...beautiful quality, functional, well presented and packaged
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Client
Rating: 3 out of 5
Very beautiful house but disappointed with my last order, box half open fortunately the jacket was still inside and I was disappointed not to have the hanger anymore, but happy they have beautiful leathers
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Dora V.
Rating: 4 out of 5
Good quality leather, elegant model. Only downside: The size guide does not match the measurements of the item on the site. I had to request an exchange.
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Stephanie
Rating: 4 out of 5
Very good telephone reception and good advice. Product conforms to the presentation. Too bad the manufacturing time was too long compared to the initially planned date.
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Patrick M.
Rating: 4 out of 5
Fast delivery only downside no email to inform that the order has shipped
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Response from Cuirs Guignard
Hello, thank you for your feedback, please note that the sending of emails is automatic and you did receive an email informing you of the shipment with the Colissimo link on 27/09 at 3:51 PM, maybe in spam or an error in the email address you provided us! Have a nice day ETS GUIGNARD
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