Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
I am disappointed, I recently bought a black leather down jacket with a beautiful effect and a no less beautiful orange lining, but the latter does not seem to be up to par and is deteriorating as it shows under the closed down jacket!! This is really not up to the standards of such a house!
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Response from Cuirs Guignard
Hello, we are really sorry if the product does not suit you and in that case, do not hesitate to return it for a refund. You purchased the DARYL down jacket on sale for 269 instead of 349, it has always had this somewhat sporty lining. Depending on the collections, styles, the linings are different but not of poor quality and as you say, they are not visible. Best regards.
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cliente
Rating: 4 out of 5
Delivery language for ten euros in fees. The package was damaged. The item was wrinkled. But well, the cut of the product, the color, I love it.
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clienteBEAUBATIE
Rating: 4 out of 5
professional clarity deadlines
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Mazieres T.
Rating: 4 out of 5
Products visibly of quality but too bad the delivery times are a bit long for items in stock in mainland France...
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Response from Cuirs Guignard
Hello, Thank you for your feedback, We specify on our site that the cowboy boots are not all in stock, our manufacturer, supplier is in Spain. The average delay is therefore 15 days / 3 weeks. You placed your order on 01/01 and your package was shipped on 11/01. We hope you will be satisfied with your purchase. Best regards
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JP C.
Rating: 4 out of 5
Product conforms to its description. Fast delivery.
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Ludivine
Rating: 4 out of 5
Very serious site. Delivery a bit long but very careful. I recommend this seller.
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harambat
Rating: 4 out of 5
Nothing to complain about.
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Judith
Rating: 2 out of 5
Beautiful product with a nice aesthetic but a bit disappointed with the quality. First use for my bishop jacket, unfortunately I wore this jacket in a downpour after having waterproofed it as recommended. However, stains appeared on the shoulders after air drying on a hanger... I expected better quality and am worried about the future of my jacket
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Response from Cuirs Guignard
Hello, We have taken your feedback into account. We have sent you a return label to send back the jacket (for free) so that we can take the necessary steps and send it back to you at our expense. We are always listening to our customers' needs. You can contact us at the Mauléon store at 05.49.81.46.94 or via our email: [email protected] Best regards
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John B.
Rating: 4 out of 5
Very good product unfortunately a small defect on one of my boots a bit disappointing given the price
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Joël D.
Rating: 4 out of 5
Very good customer service. I ordered boots that I received quickly. They were beautiful, unfortunately, I have a wide foot and they did not fit in the shaft. I therefore returned these boots and called the company several times and was always very well received.
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Kylian
Rating: 4 out of 5
Very nice brown aviator leather jacket, good fit and nice color, the only downside is that it runs small, you can't wear anything underneath. I took size M, I have to return it to get the next size up.
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cliente
Rating: 4 out of 5
very super and all
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cliente
Rating: 2 out of 5
One of the two sleeves has the inner seam at the fold, can it be seen at the wrist, is that normal? I don't think so
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. We have a customer service regarding defects or other issues (just contact us at the Mauléon store) and we will do what is necessary. We see that your order was refunded upon receipt of your item. You should have contacted us upon receipt of your order, we would have found a solution together to this incident. We remain attentive to our customers no matter what. Best regards.
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Didier
Rating: 4 out of 5
Insufficient finishing of leather cuts. Visible leather fibers near the ankle elastics.
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NR
Rating: 3 out of 5
The model received was not quite the one ordered... fortunately, Madame was still happy with her gift.
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Gilles R.
Rating: 4 out of 5
Good quality product delivered on time.
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cliente
Rating: 4 out of 5
Good treatment and reactivity
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Juju
Rating: 4 out of 5
First experience with Cuir Guignard, serious and professional shop. Very fast shipping. Perfect.
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cliente
Rating: 4 out of 5
Good product
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Le G.
Rating: 4 out of 5
Leather meets my expectations even though I would have liked it a bit warmer. Perfect for mid-season. Delivery time respected.
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Rachel C.
Rating: 4 out of 5
high quality products, and relatively fast delivery
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Stephanie
Rating: 3 out of 5
Hello. Very nice quality of the leather, however a small downside on the finishing of the pair of half cowboy boots that I bought, a slight tilt on one of the heels towards the back of it.
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Response from Cuirs Guignard
Hello, we are happy that the product suits you, however, if you find that the boot has an issue with the heel, please contact us by phone at 05 46 41 43 99, our specialist will take your complaint into account and respond to your expectations. Best regards, ETS GUIGNARD.
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Didier
Rating: 4 out of 5
Item as described
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cliente
Rating: 2 out of 5
Quality of the leather really not great
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Response from Cuirs Guignard
Hello, we have received your feedback, we are really sorry if your purchase does not suit you. You are talking about a blue leather belt, it is made of cowhide with small decorative rivets. If the product does not suit you and is new and unworn, it must be returned for an exchange or refund. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
4 stars instead of 5, because at the time of ordering there is no information on the immediate availability of the product. Indicated delay for available item (about 5 days) so one can imagine making a birthday gift for a planned date. But if the item is not available, it’s 3 weeks. Incompatible for a gift. Suggestion: indicate on the product sheet the availability according to size.
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Joël D.
Rating: 4 out of 5
Impeccable
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client
Rating: 3 out of 5
Product meets my expectations. Package received in New Caledonia with a bit of delay presumably due to the end of year holidays. Highly recommend.
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Response from Cuirs Guignard
Hello, we would like to provide more details regarding your message, you placed an order on our site on 28/11 and we processed your order the same day. The post took charge of the package on 28/11, it is destined for Nouméa, there are difficulties for this destination and unfortunately we are not responsible for it. The package is therefore still awaiting delivery. Best regards ETS GUIGNARD
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Crouchet
Rating: 4 out of 5
Very nice leather jacket, delivered quickly in 3 days. Just a pity that we have to pay shipping fees for such expensive products. I still recommend it.
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Renaud
Rating: 4 out of 5
good quality product. nothing to complain about. Why didn't I give 5 stars, during this end of year period, I would have expected a packaging more oriented towards a gift than a simple plastic bag, maybe a canvas or felt pouch for example.
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Sandrine
Rating: 4 out of 5
Fast delivery Serious Just a bit disappointed with the color between the photo and reality leather much darker in real life than in the photo
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client
Rating: 4 out of 5
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Zoulikha A.
Rating: 4 out of 5
Product arrived on time. Returned because the size is not suitable. Quick refund
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cliente A.
Rating: 4 out of 5
Very beautiful leather, correct price. Well packaged. However, the box is very large. I recommend.
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Client
Rating: 3 out of 5
Bomber detached from a part of the jacket zipper. Not serious, re-glued by myself. Positive nonetheless.
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Response from Cuirs Guignard
We are really sorry to hear about this little issue, please do not hesitate to contact us if there is anything. Best regards
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Karine D.
Rating: 4 out of 5
I bought a pair of boots a few weeks ago, I am delighted! The seller is very helpful. But I want to buy another model... but not my size since... Will you have a new arrival? Is it possible to reserve or order them? Women's black leather ankle boots Sancho / Mayura "2258" 39 Best regards Karin
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Response from Cuirs Guignard
Hello, we have taken your message into account, we have launched the production of the black 2258 boots with our supplier several weeks ago, we should receive them soon. If you wish, we can take note of your order, call 05 46 41 43 99. Best regards ETS GUIGNARD
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Vg
Rating: 4 out of 5
Very good quality Fast shipping For me, the return period should be extended. 14 days is not enough. I had to have the Christmas gift tried on before the big day to make sure I wasn't mistaken
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cliente
Rating: 2 out of 5
Difficulty getting the foot in.. saw a shoemaker to widen the leather at the instep.
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Response from Cuirs Guignard
Hello, during the first fittings it is indeed always quite difficult to put on and take off but it should not be painful. Do not hesitate to try with a plastic bag, the foot slips much better than in a sock. If it is really tight, do not hesitate to return for an exchange instead of doing anything at a shoemaker... have a nice day
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Catherine G.
Rating: 4 out of 5
The gray lambskin leather jacket made in Spain, from the brand YKS leather, is of good quality. I am satisfied with my purchase.
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Lindy
Rating: 3 out of 5
I ordered some boots which have still not arrived. I paid all the charges on the website. I have now received a letter from a delivery company saying I have to pay a whopping £102 in customs and excise charges to receive the parcel. There is no mention of this on the transaction. I am waiting for someone to get back to me. I would have never ordered the boots if I knew this. Update: Cuirs Guignard have responded have have helped with the cost of the Customs Duty and clearance tax which I got charged, I paid the VAT. So I'm very appreciative of their response. Thank you, good customer service.
Response from Cuirs Guignard
Bonjour, Nous avons bien pris en compte votre message, nous tenons à préciser que c'est bien indiqué sur le site que vous avez acheté HT( exonération TVA ) . C'est pour un envoi en Angleterre, la paire de botte a été réglée 249.17 ht au lieu de 299 ttc , il est obligatoire ensuite de régler les frais de douane pour récupérer le colis comme pour tout achat en France vers L'Angleterre. Nous nous renseignons concernant le montant indiqué dans votre message qui ne nous parait pas cohérent ! Bonne journée
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Yann L.
Rating: 4 out of 5
Jacket conforms to the presented model. Good quality. Never disappointed!
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