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E
Rating: 4 out of 5
super nice and quality boots, good size, only difficulties getting my foot into the boots.
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 362 published reviews
Summary of reviews
Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.
Reviews 2, 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
Completely satisfied with the product. The only downside is that the pouch should have an inner lining.
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C
Rating: 3 out of 5
Quick processing of the order, the leather is much thicker than in the photo, but the jacket is pretty.
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Response from Cuirs Guignard
Hello, we are sorry if you find the bomber too thick. Indeed, the sheep wool is heavier and warmer than leather with a cotton or polyester lining. However, it remains quite pleasant and not rigid. We hope you are satisfied with your purchase. Best regards, ETS GUIGNARD
G
Rating: 4 out of 5
The jacket is beautiful and the quality is good, but the delivery company is a disaster. I paid for a home delivery, and they came to deliver it before the time they notified me. Since I was not home at that moment, they took it directly to a pickup point. Anyway, if they continue working with SEUR, I will not buy from this store again.
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E
Rating: 2 out of 5
I am disappointed, I recently bought a black leather down jacket with a beautiful effect and a no less beautiful orange lining, but the latter does not seem to be up to par and is deteriorating as it shows under the closed down jacket!! This is really not up to the standards of such a house!
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Response from Cuirs Guignard
Hello, we are really sorry if the product does not suit you and in that case, do not hesitate to return it for a refund. You purchased the DARYL down jacket on sale for 269 instead of 349, it has always had this somewhat sporty lining. Depending on the collections, styles, the linings are different but not of poor quality and as you say, they are not visible. Best regards.
C
Rating: 4 out of 5
Delivery language for ten euros in fees. The package was damaged. The item was wrinkled. But well, the cut of the product, the color, I love it.
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C
Rating: 4 out of 5
professional clarity deadlines
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M
Rating: 4 out of 5
Products visibly of quality but too bad the delivery times are a bit long for items in stock in mainland France...
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Response from Cuirs Guignard
Hello, Thank you for your feedback, We specify on our site that the cowboy boots are not all in stock, our manufacturer, supplier is in Spain. The average delay is therefore 15 days / 3 weeks. You placed your order on 01/01 and your package was shipped on 11/01. We hope you will be satisfied with your purchase. Best regards
J
Rating: 4 out of 5
Product conforms to its description. Fast delivery.
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L
Rating: 4 out of 5
Very serious site. Delivery a bit long but very careful. I recommend this seller.
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H
Rating: 4 out of 5
Nothing to complain about.
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J
Rating: 2 out of 5
Beautiful product with a nice aesthetic but a bit disappointed with the quality. First use for my bishop jacket, unfortunately I wore this jacket in a downpour after having waterproofed it as recommended. However, stains appeared on the shoulders after air drying on a hanger... I expected better quality and am worried about the future of my jacket
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Response from Cuirs Guignard
Hello, We have taken your feedback into account. We have sent you a return label to send back the jacket (for free) so that we can take the necessary steps and send it back to you at our expense. We are always listening to our customers' needs. You can contact us at the Mauléon store at 05.49.81.46.94 or via our email: [email protected] Best regards
J
Rating: 4 out of 5
Very good product unfortunately a small defect on one of my boots a bit disappointing given the price
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J
Rating: 4 out of 5
Very good customer service. I ordered boots that I received quickly. They were beautiful, unfortunately, I have a wide foot and they did not fit in the shaft. I therefore returned these boots and called the company several times and was always very well received.
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K
Rating: 4 out of 5
Very nice brown aviator leather jacket, good fit and nice color, the only downside is that it runs small, you can't wear anything underneath. I took size M, I have to return it to get the next size up.
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C
Rating: 4 out of 5
very super and all
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C
Rating: 2 out of 5
One of the two sleeves has the inner seam at the fold, can it be seen at the wrist, is that normal? I don't think so
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. We have a customer service regarding defects or other issues (just contact us at the Mauléon store) and we will do what is necessary. We see that your order was refunded upon receipt of your item. You should have contacted us upon receipt of your order, we would have found a solution together to this incident. We remain attentive to our customers no matter what. Best regards.
D
Rating: 4 out of 5
Insufficient finishing of leather cuts. Visible leather fibers near the ankle elastics.
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N
Rating: 3 out of 5
The model received was not quite the one ordered... fortunately, Madame was still happy with her gift.
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G
Rating: 4 out of 5
Good quality product delivered on time.
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C
Rating: 4 out of 5
Good treatment and reactivity
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J
Rating: 4 out of 5
First experience with Cuir Guignard, serious and professional shop. Very fast shipping. Perfect.
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C
Rating: 4 out of 5
Good product
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L
Rating: 4 out of 5
Leather meets my expectations even though I would have liked it a bit warmer. Perfect for mid-season. Delivery time respected.
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R
Rating: 4 out of 5
high quality products, and relatively fast delivery
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S
Rating: 3 out of 5
Hello. Very nice quality of the leather, however a small downside on the finishing of the pair of half cowboy boots that I bought, a slight tilt on one of the heels towards the back of it.
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Response from Cuirs Guignard
Hello, we are happy that the product suits you, however, if you find that the boot has an issue with the heel, please contact us by phone at 05 46 41 43 99, our specialist will take your complaint into account and respond to your expectations. Best regards, ETS GUIGNARD.
D
Rating: 4 out of 5
Item as described
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C
Rating: 2 out of 5
Quality of the leather really not great
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Response from Cuirs Guignard
Hello, we have received your feedback, we are really sorry if your purchase does not suit you. You are talking about a blue leather belt, it is made of cowhide with small decorative rivets. If the product does not suit you and is new and unworn, it must be returned for an exchange or refund. Best regards, ETS GUIGNARD
C
Rating: 4 out of 5
4 stars instead of 5, because at the time of ordering there is no information on the immediate availability of the product. Indicated delay for available item (about 5 days) so one can imagine making a birthday gift for a planned date. But if the item is not available, it’s 3 weeks. Incompatible for a gift. Suggestion: indicate on the product sheet the availability according to size.
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J
Rating: 4 out of 5
Impeccable
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C
Rating: 3 out of 5
Product meets my expectations. Package received in New Caledonia with a bit of delay presumably due to the end of year holidays. Highly recommend.
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Response from Cuirs Guignard
Hello, we would like to provide more details regarding your message, you placed an order on our site on 28/11 and we processed your order the same day. The post took charge of the package on 28/11, it is destined for Nouméa, there are difficulties for this destination and unfortunately we are not responsible for it. The package is therefore still awaiting delivery. Best regards ETS GUIGNARD
C
Rating: 4 out of 5
Very nice leather jacket, delivered quickly in 3 days. Just a pity that we have to pay shipping fees for such expensive products. I still recommend it.
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R
Rating: 4 out of 5
good quality product. nothing to complain about. Why didn't I give 5 stars, during this end of year period, I would have expected a packaging more oriented towards a gift than a simple plastic bag, maybe a canvas or felt pouch for example.
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S
Rating: 4 out of 5
Fast delivery Serious Just a bit disappointed with the color between the photo and reality leather much darker in real life than in the photo
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Z
Rating: 4 out of 5
Product arrived on time. Returned because the size is not suitable. Quick refund
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C
Rating: 4 out of 5
Very beautiful leather, correct price. Well packaged. However, the box is very large. I recommend.
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C
Rating: 3 out of 5
Bomber detached from a part of the jacket zipper. Not serious, re-glued by myself. Positive nonetheless.
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Response from Cuirs Guignard
We are really sorry to hear about this little issue, please do not hesitate to contact us if there is anything. Best regards
K
Rating: 4 out of 5
I bought a pair of boots a few weeks ago, I am delighted! The seller is very helpful. But I want to buy another model... but not my size since... Will you have a new arrival? Is it possible to reserve or order them? Women's black leather ankle boots Sancho / Mayura "2258" 39 Best regards Karin
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Response from Cuirs Guignard
Hello, we have taken your message into account, we have launched the production of the black 2258 boots with our supplier several weeks ago, we should receive them soon. If you wish, we can take note of your order, call 05 46 41 43 99. Best regards ETS GUIGNARD
V
Rating: 4 out of 5
Very good quality Fast shipping For me, the return period should be extended. 14 days is not enough. I had to have the Christmas gift tried on before the big day to make sure I wasn't mistaken
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