Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.
Difficulty getting the foot in.. saw a shoemaker to widen the leather at the instep.
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Response from Cuirs Guignard
Hello, during the first fittings it is indeed always quite difficult to put on and take off but it should not be painful. Do not hesitate to try with a plastic bag, the foot slips much better than in a sock. If it is really tight, do not hesitate to return for an exchange instead of doing anything at a shoemaker... have a nice day
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Catherine G.
Rating: 4 out of 5
The gray lambskin leather jacket made in Spain, from the brand YKS leather, is of good quality. I am satisfied with my purchase.
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Lindy
Rating: 3 out of 5
I ordered some boots which have still not arrived. I paid all the charges on the website. I have now received a letter from a delivery company saying I have to pay a whopping £102 in customs and excise charges to receive the parcel. There is no mention of this on the transaction. I am waiting for someone to get back to me. I would have never ordered the boots if I knew this. Update: Cuirs Guignard have responded have have helped with the cost of the Customs Duty and clearance tax which I got charged, I paid the VAT. So I'm very appreciative of their response. Thank you, good customer service.
Response from Cuirs Guignard
Bonjour, Nous avons bien pris en compte votre message, nous tenons à préciser que c'est bien indiqué sur le site que vous avez acheté HT( exonération TVA ) . C'est pour un envoi en Angleterre, la paire de botte a été réglée 249.17 ht au lieu de 299 ttc , il est obligatoire ensuite de régler les frais de douane pour récupérer le colis comme pour tout achat en France vers L'Angleterre. Nous nous renseignons concernant le montant indiqué dans votre message qui ne nous parait pas cohérent ! Bonne journée
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Yann L.
Rating: 4 out of 5
Jacket conforms to the presented model. Good quality. Never disappointed!
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Client
Rating: 3 out of 5
Delivery before the scheduled date, good point. Loyalty gift good point, 3rd order. Quality of the product (boot) very disappointing finish
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Response from Cuirs Guignard
Hello, first of all thank you for your loyalty, we are really sorry if the boot does not suit you, you have already placed two orders before without ever being disappointed with the brand and products so please do not hesitate to return them for exchange or refund! Sincerely
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M.luce
Rating: 4 out of 5
Extremely fast and serious service! The only downside is that you didn't have my size 3XL.
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Broussoux
Rating: 3 out of 5
I ordered a document holder with the mention of the orange color except that it is not really orange, I would say rather very light brown! Apart from that, I am delighted, it is very functional and of good quality! I recommend.
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Roger
Rating: 4 out of 5
Satisfied with my order, order well respected. Fast delivery. Highly recommend.
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Hibou
Rating: 4 out of 5
The delivery was fast, the jacket seems to be of good quality. I waterproofed the leather and the hood, no issues with the rain. I leave for work at 3am by bike for the cold, no issues either. I am very satisfied with my purchase. For the negative points I would say: 1. The leather seems a bit thin compared to my old jacket 2. The inner pockets are not deep enough for my taste (they don't close with a phone inside) 3. It's a size L but personally I find it more like a size M, my old size L jacket is much wider and I can wear something thick underneath, with this one it's not the case. For the positive points: 1. The seams seem very sturdy 2. The coat remains light (I prefer heavier ones but a light jacket is nice) 3. Really warm 4. The hood is deep and really protects well from the rain and wind 5. The zippers for closing the pockets (with a small leather band so you don't scratch your cold hands on the icy metal) 6. Deep pockets on the chest 7. The price! The coat has a really nice price considering the quality (now let's see over time)
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Martial L.
Rating: 4 out of 5
Hello, I ordered a leather backpack "zeffy" from "cuirs-Guignard! I received the model from the photo on the site but a "VERA PELLE" "MORA" - Genuine Italian luxury leather bag made in Italy. I thought I was buying French and I received Italian, while nothing on the site specifies it. On the contrary, everything suggests that this bag is made by Guignard. I am a bit disappointed on this point even if the bag is superb! It would be good to specify it on your site. Best regards.
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Arnaud
Rating: 2 out of 5
The package sent by Colissimo was noted as 1.850 kg on it. I went to the post office and they weighed it at 2.400 kg. I paid 17 Euros then 21 with insurance. At 1.850 it was 9.75€. I would like there to be return sheets and that the shipping cost be deducted from the refunded amount to facilitate the return and avoid this kind of problem. The fact that the weight is not the same did not give me confidence in the supplier.
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Response from Cuirs Guignard
Hello, you ordered a redskins leather jacket, once received, you contacted us for a refund request. As stated in the general sales conditions, return shipping costs are the responsibility of the customer. Your order has been canceled and refunded to your bank account. Regarding the weight, it is automatic on our shipping labels with an average weight of 1.85, the adjustment is made within the post office on our invoices, so we do not understand your lack of trust at all, you opened your package, checked the quality of the jacket, etc.... Moreover, we just checked on our post office software and for a package sent by colissimo with signature for 2.4 kg, the rate is 11.51€ and not 21 euros. Best regards, ETS GUIGNARD.
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Client
Rating: 4 out of 5
Of course, it is an online purchase and you cannot try it on. The order processing and shipping were efficient and quick. However, the product is too large and in my opinion does not correspond to the measurements given in the size chart. Way too big and return too complicated.
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Response from Cuirs Guignard
Hello, we have noted your message and are really sorry if the product does not suit you. Indeed, we indicate on this straight-cut sheepskin product that it runs large unlike many leather clothing products. For an exchange, nothing could be simpler, just inform us by email or phone, return the package by colissimo to the store, as soon as received, we validate your exchange request, refund, etc. Best regards.
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Florence
Rating: 4 out of 5
Very nice leather, I didn't give the maximum rating because I want to see how it holds up....
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Furtif
Rating: 4 out of 5
Very well informed by phone Perfect welcome Delivery on time Goods well packaged
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Francis S.
Rating: 4 out of 5
Hexagona leather pouch with good quality/price ratio. Very fast delivery.
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Xxx
Rating: 4 out of 5
The received products, handbag, wallet and purse are very well finished and very beautiful. I just regret the color of the bag, very beautiful (brown), but which does not match the photo on the internet (gray) that I would have preferred. This does not prevent me from recommending this company.
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Anglada C.
Rating: 4 out of 5
I recommend this site. I called to get information about the size to order, a charming person informed me. Fast shipping and my leather jacket is of very good quality
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Jeanne-Paule D.
Rating: 4 out of 5
A customer for several years, I buy two 501s every year without any problem, thank you
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Saúl C.
Rating: 4 out of 5
Very fast delivery, careful package. Product conforms to the order. I recommend this seller.
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Cliente
Rating: 3 out of 5
No delivery date announced. Tracking system more than rudimentary.
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Response from Cuirs Guignard
Hello, you placed an order on our site for a pair of cowboy boots, it is indicated shipped within 15 days / 3 weeks. It has only been 10 days since the order was placed, moreover, it was placed on July 14, a public holiday and a weekend. You will be informed by email about the preparation of the package and its shipment with the tracking number to follow your delivery. So when you note that the tracking system is more than rudimentary, we do not understand, you have not received it yet!!! Thank you
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Gilles S.
Rating: 4 out of 5
A GOOD PRODUCT
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Cliente
Rating: 4 out of 5
Delivery on time. Quality product
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Jean-Pierre S.
Rating: 4 out of 5
Super leather, the only small downside at the neck is not waterproof enough, nice jacket.
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Yann E.
Rating: 3 out of 5
Very good quality, and a good welcome. Thank you, and best regards
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Mirella
Rating: 3 out of 5
The leather of the bag is very pleasant, I was surprised and disappointed by the zipper that only goes about ten centimeters in the center of the bag.
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Gwladys
Rating: 4 out of 5
Hello, The bag I ordered was ultimately no longer available... I was informed quickly. The company even contacted me to send them a bank account for a refund. A bit disappointed not to have received the bag I fell in love with... Gwladys.
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Response from Cuirs Guignard
Hello, Indeed, you placed an order and the last piece was sold the same day, we contacted you immediately to agree on a change of reference, color or a refund, you preferred to be refunded. We are really sorry and hope to see you again soon on our site. Sincerely ETS GUIGNARD
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Sylvie
Rating: 4 out of 5
Good order tracking and good listening regarding the product searched. Jacket received of very good quality.
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Bernard
Rating: 4 out of 5
Complete and precise telephone information. 4 stars because the product has a small defect in my opinion (small deformation or stretched suede at the bottom of the jacket).
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Nathalie L.
Rating: 4 out of 5
Jacket good product, good quality. Usually my size fluctuates between size S and M. I took size M it does not fit very large. I am satisfied.
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Nicole D.
Rating: 4 out of 5
Very good quality cowboy boots correspond to my request
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Jesus
Rating: 4 out of 5
Speed in the launch of the shipment.
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Cliente
Rating: 2 out of 5
I paid for pants 241€. The day after receipt, the belt loop stitching came loose. I return the pants. There, I get yelled at because the pants are stained. I am promised a repair without exchange (I spent 241€), No return for 1 week....
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Response from Cuirs Guignard
Hello Mr. Page, We have just taken your message regarding your review on Trustpilot into account. We took care to make the repair free of charge as requested by you (discussed with you by phone). We advise you to lift your pants by not pulling on the loops but more at the waist to avoid weakening them. As for the condition of the pants, we are sorry but we believe it has been worn; indeed, when we received and opened your package, the pants were stained on the front and back like splashes, that is why we could not exchange it. Your pants left the workshop yesterday and were shipped immediately for delivery to you within 48 or 72 hours maximum (return at our expense). We remain of course at your disposal like for all our customers by email or by phone if you need information or anything else. Wishing you an excellent day. Best regards.
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Angel
Rating: 4 out of 5
Fast delivery and very good quality. Style on point!
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Pascal.
Rating: 4 out of 5
Very good quality leather jacket, well packaged, fast shipping. Size a bit too big, I took size M for 1.83m and 88kg and broad shoulders, and according to the size guide I was almost advised on a size L.
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Domitin
Rating: 4 out of 5
Item as ordered.
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Clienteloyez
Rating: 2 out of 5
A delivery time beyond acceptable and no one warns of the delay
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Response from Cuirs Guignard
Hello, You ordered on our site on 28/02 for an item indicated with a delivery time of 15 days / 3 weeks, well highlighted on the product sheet and re-noted before payment! We informed you by email of the delay indicating a departure in week 12, that is to say next week, and we had some advance, the package left this morning. We informed you of the shipment by email with the colissimo link, you should receive it within 48 hours. We therefore shipped the garment within the initially planned deadline, the deadline was indeed respected. We hope the product will suit you, Best regards.
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Scemama T.
Rating: 4 out of 5
The boots are comfortable and pretty and look like what was proposed, however the sole stitching was not recessed and so if I hadn't had them resoled right away it would have been a big problem! It's a shame otherwise it would have been perfect
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Dominique
Rating: 4 out of 5
Very nice boots
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Cliente
Rating: 4 out of 5
The entire transaction went well
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Nelly D.
Rating: 4 out of 5
The only problem is the color that does not match the image at all
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