Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 362 published reviews

Summary of reviews

Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.

Reviews 2 and 4 stars

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Cliente
Rating: 4 out of 5
Very nice jacket
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Céline A.
Rating: 2 out of 5
To validate the order and charge me 12€ for shipping fees despite the price paid, no worries. On the other hand, to confirm a delivery before Christmas as planned when ordering, that becomes just as mediocre. Exchange with customer service cold and uncommercial, because if I cancel while the delivery deadline is not respected, it is up to me to pay for the return. A shame, no commercial fiber!!!
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Response from Cuirs Guignard
Hello, We are sincerely sorry, we try to respond to all email requests, calls, ... as correctly as possible, but it happens during this period that customers are a little more impatient and do not necessarily pay attention to the deadline, etc. You placed an order on our site on Sunday, December 15 for a leather jacket ref PGG at 239€ which is indicated with a delivery time of 10 working days. We had indeed put a phrase on the site that for items in stock it was necessary to order before December 16 for delivery before Christmas, but not on all references.... We still notice that your package was delivered on 24/12, so you received it on time, we hope the gift was to your liking. Best regards, ETS GUIGNARD
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Rodolphe
Rating: 4 out of 5
Easy navigation on the site, but oakwood product of mediocre quality.
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Kund
Rating: 4 out of 5
Fast delivery and handling. The only minus is that I couldn't choose delivery to a pick up point, only delivery to my door, which is a villa. Luckily I was home to receive the parcel otherwise it would have been standing outside for hours, exposed to people walking by.
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Alex
Rating: 4 out of 5
I am happy with the jacket, I did not give 5 stars because the color of the jacket is a bit different from the photo. I saw it as less dark. Otherwise, the cut of the jacket is nice and well fitted.
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Cudo C.
Rating: 4 out of 5
Very good...
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Ada R.
Rating: 4 out of 5
Everything correct
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Christophe
Rating: 4 out of 5
Product quality, lack of different sizes available, exorbitant shipping costs
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Lam
Rating: 4 out of 5
The quality of the leather, the nice design, the correct price. When I communicated for the question by email, they responded quickly. Highly recommend with closed eyes.
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Christiane L.
Rating: 4 out of 5
Perfect, the product is of beautiful quality, the color matches my expectations.
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Thierry
Rating: 4 out of 5
Already a customer for many years at Cuirs Guignard, quality leathers and the possibility of finding large size leathers. Customer service at the height.
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Robertgetro
Rating: 4 out of 5
Quality jacket, size ok, very good workmanship. Just one detail, the left inner pocket was unstitched.
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Client B.
Rating: 4 out of 5
Good product, just we are left without news of the shipment, so we cannot anticipate the reception, otherwise perfect.
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Response from Cuirs Guignard
Hello, When sending your order, we inform you of the shipment with the Colissimo tracking number. You can track the progress and delivery of your package step by step with this number. You also receive notifications via SMS or email about the evolution of this delivery in real time. If you encounter any issues, please know that for more information, you can always contact us at the Mauléon store by email or phone. Best regards.
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Michel M.
Rating: 4 out of 5
Large choice, very fast and careful shipping. Competitive price. Slight disappointment, however, regarding the very thin leather which seems very fragile.
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Cliente
Rating: 2 out of 5
Size far too large despite the size guide, fearing that the size might still not be right, return is paid and cost me 10 euros. I opted for a refund once but not twice. However, the item was superb.
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Response from Cuirs Guignard
Hello, we have taken your opinion into account, we are sincerely sorry that the product does not fit you in terms of size. We are available as much as possible by phone, by email to inform you as best as possible about the products and sizes. We clearly state that the return is at the customer's expense, we are sorry that you remain with this opinion. Best regards, ETS GUIGNARD.
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Patrick L.
Rating: 2 out of 5
I had taken the precaution of calling for the color. We wanted an orange pouch. The person indicated to me that the mention cognac was due to the nomenclature but that the color was indeed orange as in the photo. Disappointment, the received pouch is not orange but cognac!!!!!!
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Response from Cuirs Guignard
Hello, we are sincerely sorry if the color does not suit you, it is indeed an orange as in the photo and not cognac as we have several in the Hexagona brand. If the product does not satisfy you, you need to return it for a refund. Best regards, ETS GUIGNARD.
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Etienne L.
Rating: 4 out of 5
Aside from the eternal delivery problems, here with the Post, I am very satisfied with the received item...beautiful quality, functional, well presented and packaged
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Dora V.
Rating: 4 out of 5
Good quality leather, elegant model. Only downside: The size guide does not match the measurements of the item on the site. I had to request an exchange.
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Stephanie
Rating: 4 out of 5
Very good telephone reception and good advice. Product conforms to the presentation. Too bad the manufacturing time was too long compared to the initially planned date.
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Patrick M.
Rating: 4 out of 5
Fast delivery only downside no email to inform that the order has shipped
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Response from Cuirs Guignard
Hello, thank you for your feedback, please note that the sending of emails is automatic and you did receive an email informing you of the shipment with the Colissimo link on 27/09 at 3:51 PM, maybe in spam or an error in the email address you provided us! Have a nice day ETS GUIGNARD
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M-O
Rating: 4 out of 5
Delivery within the expected time. Nice little lady's bag to wear as a shoulder bag. The shoulder strap is a bit stiff, but it will soften over time. However, the magnet placed to close the outer pocket is not placed in the right spot. As soon as the bag is loaded, the magnet is no longer in front and cannot close the outer pocket. Satisfied nonetheless.
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Cliente
Rating: 4 out of 5
Very good quality boot however the boot puller broke after the second use
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Response from Cuirs Guignard
Hello We are sorry to hear that you encountered an issue with your boot puller, we will contact you by email. Best regards ETS GUIGNARD
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K'ptain J.
Rating: 4 out of 5
Very nice jacket with a magnificent interior. The quality is top! Only downside... it wasn't the right jacket... and unfortunately the one I wanted is no longer available... hence my slightly severe rating... (I ended up increasing it). I just hope that as they told me, they will let me know if it comes back in stock! P.s.: For the quality and fit, I agree, I am willing to increase my rating. For the responsiveness as well, and to thank you in advance for letting me know if there is a restock. However, for the color... absolutely not... it was a very dark brown (dark cognac), this is also supposedly dark cognac but it is much lighter... it flirts with camel... and therefore not necessarily the desired color... But given the good quality of the product (especially the interior which I love) and since the jacket I initially wanted is no longer in stock, I ultimately decided to keep it and I am generally satisfied!
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Response from Cuirs Guignard
Hello, Indeed, we made a stock error and no longer have the ordered jacket. However, we sent you a product that closely resembles the cut, color,... but of higher quality from the Daytona brand. We hope this one suits you anyway because otherwise we had proposed a refund. We have kept your contact details in case of restock in the desired product. Best regards, ETS GUIGNARD
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Frascogna
Rating: 4 out of 5
very good product very good quality
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Alain H.
Rating: 4 out of 5
very fast, and superb quality, it's perfect
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Christina J.
Rating: 4 out of 5
Sublime silver tote bag and sublime leather
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Malingrey S.
Rating: 4 out of 5
Nice bag, flexible, pretty color.
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Untel
Rating: 4 out of 5
Quality/Price? For the purchased item, the quality level is a bit below expectations. The lamb leather lacks flexibility and has a rather average quality appearance.
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Annie
Rating: 4 out of 5
Fast delivery Conforms, even better than the photos on the site.
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Dugué
Rating: 4 out of 5
A good product delivered quite quickly
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Cliente
Rating: 4 out of 5
Fast delivery, small defect on the leather jacket received, call to the store who asks for photos to confirm the defect. Response within the hour with a return voucher. New jacket received a week later and in perfect condition. I recommend despite the defect on the first jacket. Responsive customer service.
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Dugué
Rating: 4 out of 5
Good product shipped quite quickly
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Cliente
Rating: 2 out of 5
Simply not what I expected, not to my taste
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Response from Cuirs Guignard
Hello, you indeed contacted us to inform us that the handbag did not suit you, we refunded you as soon as we received your return package. We believe that the rating of 2 given is more for the bag than for the handling of your order and your refund. Best regards, ETS GUIGNARD
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Marquis J.
Rating: 4 out of 5
Very good contact with the advisors, really pleasant staff. Impeccable delivery and perfect product
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Lestiennes
Rating: 4 out of 5
Delivery time and product quality
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Pascal C.
Rating: 4 out of 5
Having recently purchased a leather jacket, be careful with the size despite the size guide. After measuring my chest which corresponds to XL, I decided to order 2XL for more comfort. After receiving the jacket and trying it on, I was not comfortable in my movements especially since in winter, you can have a sweater on. I requested an exchange for 3XL, the transaction by phone went well and the shipping was fast. Now I am comfortable in this jacket.
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Olivier D.
Rating: 4 out of 5
Nothing to say, very professional and fast! Attention for the Swiss, customs fees are exorbitant!!
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Malingrey S.
Rating: 4 out of 5
Overall, I am quite satisfied. Please improve the photos so that the colors are as accurate as possible.
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Mlle M.
Rating: 4 out of 5
I ordered a lavender perfecto. Upon receipt, the color and size did not fit, I returned it and was immediately refunded. For me, the only downside is that the color 'in real life' was darker than the color on the site, but otherwise for the size, it is not the merchant's fault but mine 100%. For me, it is a reliable site.
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Vitor M.
Rating: 2 out of 5
I placed an order on April 4 and I have no news. The last information was on April 7.
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Response from Cuirs Guignard
Hello, you indeed placed an order on our site on Thursday, April 4, we have received it. It is an order for a bag indicated to be shipped within 10 working days, the package is being prepared for shipment today. You will receive all the information by email today (preparation, tracking number, link, etc.). We wish you a good reception and a nice day. ETS GUIGNARD