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J
Rating: 4 out of 5
Too bad that for the DOM we have to pay additional taxes.
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 2 and 4 stars
Reset filtersR
Rating: 4 out of 5
Only French seller having this jacket reference. I am happy with this purchase despite a slightly high price, and the risk of paying return fees in case of poor fit. I didn't have this problem but I admit I was a bit scared. It's particularly complicated when it comes to leather jackets to be sure to have opted for the right size. So expect to pay shipping fees twice if you are a bit outside the standards.
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C
Rating: 4 out of 5
Product that seems to me of very good quality, but a bit disappointed by the color (not bright enough) and the shape.
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S
Rating: 4 out of 5
Perfect customer service but jacket size smaller than expected.
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C
Rating: 4 out of 5
very accommodating
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C
Rating: 2 out of 5
The color is not at all as shown in the photo! The pants are orange-red and not brown.
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Response from Cuirs Guignard
Hello, We are really sorry if the pants do not suit you in terms of color. It is indeed the whisky color which is rather reddish as in the photo and not brown. We invite you to return it for a refund. Best regards
M
Rating: 4 out of 5
Great promo, product as expected, fast delivery.
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E
Rating: 4 out of 5
super nice and quality boots, good size, only difficulties getting my foot into the boots.
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B
Rating: 4 out of 5
Completely satisfied with the product. The only downside is that the pouch should have an inner lining.
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G
Rating: 4 out of 5
The jacket is beautiful and the quality is good, but the delivery company is a disaster. I paid for a home delivery, and they came to deliver it before the time they notified me. Since I was not home at that moment, they took it directly to a pickup point. Anyway, if they continue working with SEUR, I will not buy from this store again.
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E
Rating: 2 out of 5
I am disappointed, I recently bought a black leather down jacket with a beautiful effect and a no less beautiful orange lining, but the latter does not seem to be up to par and is deteriorating as it shows under the closed down jacket!! This is really not up to the standards of such a house!
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Response from Cuirs Guignard
Hello, we are really sorry if the product does not suit you and in that case, do not hesitate to return it for a refund. You purchased the DARYL down jacket on sale for 269 instead of 349, it has always had this somewhat sporty lining. Depending on the collections, styles, the linings are different but not of poor quality and as you say, they are not visible. Best regards.
C
Rating: 4 out of 5
Delivery language for ten euros in fees. The package was damaged. The item was wrinkled. But well, the cut of the product, the color, I love it.
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C
Rating: 4 out of 5
professional clarity deadlines
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M
Rating: 4 out of 5
Products visibly of quality but too bad the delivery times are a bit long for items in stock in mainland France...
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Response from Cuirs Guignard
Hello, Thank you for your feedback, We specify on our site that the cowboy boots are not all in stock, our manufacturer, supplier is in Spain. The average delay is therefore 15 days / 3 weeks. You placed your order on 01/01 and your package was shipped on 11/01. We hope you will be satisfied with your purchase. Best regards
J
Rating: 4 out of 5
Product conforms to its description. Fast delivery.
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L
Rating: 4 out of 5
Very serious site. Delivery a bit long but very careful. I recommend this seller.
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H
Rating: 4 out of 5
Nothing to complain about.
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J
Rating: 2 out of 5
Beautiful product with a nice aesthetic but a bit disappointed with the quality. First use for my bishop jacket, unfortunately I wore this jacket in a downpour after having waterproofed it as recommended. However, stains appeared on the shoulders after air drying on a hanger... I expected better quality and am worried about the future of my jacket
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Response from Cuirs Guignard
Hello, We have taken your feedback into account. We have sent you a return label to send back the jacket (for free) so that we can take the necessary steps and send it back to you at our expense. We are always listening to our customers' needs. You can contact us at the Mauléon store at 05.49.81.46.94 or via our email: [email protected] Best regards
J
Rating: 4 out of 5
Very good product unfortunately a small defect on one of my boots a bit disappointing given the price
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J
Rating: 4 out of 5
Very good customer service. I ordered boots that I received quickly. They were beautiful, unfortunately, I have a wide foot and they did not fit in the shaft. I therefore returned these boots and called the company several times and was always very well received.
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K
Rating: 4 out of 5
Very nice brown aviator leather jacket, good fit and nice color, the only downside is that it runs small, you can't wear anything underneath. I took size M, I have to return it to get the next size up.
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C
Rating: 4 out of 5
very super and all
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C
Rating: 2 out of 5
One of the two sleeves has the inner seam at the fold, can it be seen at the wrist, is that normal? I don't think so
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. We have a customer service regarding defects or other issues (just contact us at the Mauléon store) and we will do what is necessary. We see that your order was refunded upon receipt of your item. You should have contacted us upon receipt of your order, we would have found a solution together to this incident. We remain attentive to our customers no matter what. Best regards.
D
Rating: 4 out of 5
Insufficient finishing of leather cuts. Visible leather fibers near the ankle elastics.
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G
Rating: 4 out of 5
Good quality product delivered on time.
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C
Rating: 4 out of 5
Good treatment and reactivity
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J
Rating: 4 out of 5
First experience with Cuir Guignard, serious and professional shop. Very fast shipping. Perfect.
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C
Rating: 4 out of 5
Good product
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L
Rating: 4 out of 5
Leather meets my expectations even though I would have liked it a bit warmer. Perfect for mid-season. Delivery time respected.
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R
Rating: 4 out of 5
high quality products, and relatively fast delivery
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D
Rating: 4 out of 5
Item as described
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C
Rating: 2 out of 5
Quality of the leather really not great
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Response from Cuirs Guignard
Hello, we have received your feedback, we are really sorry if your purchase does not suit you. You are talking about a blue leather belt, it is made of cowhide with small decorative rivets. If the product does not suit you and is new and unworn, it must be returned for an exchange or refund. Best regards, ETS GUIGNARD
C
Rating: 4 out of 5
4 stars instead of 5, because at the time of ordering there is no information on the immediate availability of the product. Indicated delay for available item (about 5 days) so one can imagine making a birthday gift for a planned date. But if the item is not available, it’s 3 weeks. Incompatible for a gift. Suggestion: indicate on the product sheet the availability according to size.
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J
Rating: 4 out of 5
Impeccable
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C
Rating: 4 out of 5
Very nice leather jacket, delivered quickly in 3 days. Just a pity that we have to pay shipping fees for such expensive products. I still recommend it.
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R
Rating: 4 out of 5
good quality product. nothing to complain about. Why didn't I give 5 stars, during this end of year period, I would have expected a packaging more oriented towards a gift than a simple plastic bag, maybe a canvas or felt pouch for example.
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S
Rating: 4 out of 5
Fast delivery Serious Just a bit disappointed with the color between the photo and reality leather much darker in real life than in the photo
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C
Rating: 4 out of 5
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Z
Rating: 4 out of 5
Product arrived on time. Returned because the size is not suitable. Quick refund
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C
Rating: 4 out of 5
Very beautiful leather, correct price. Well packaged. However, the box is very large. I recommend.
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