Customer reviews of Cuirs Guignard

Hello Sir, We have received your review. We are surprised that you did not reach out sooner, indeed you retrieved your boots on 04/12/2025 and we are on the 18!!!!??? You could have contacted us by phone or email so that we could be aware of the issue encountered. Please note that the model '218' is made of aged cowhide leather and has a waxy matte appearance which gives it a marbled, aged look that highlights the imperfections of the skin. This is your first order with us and we are sorry that the model does not suit you. We reiterate that if there was indeed an issue from the start, one does not wait 14 days to report a problem..... We can offer you a refund as soon as the boots are returned by mail if the boots are indeed new and unworn. Best regards

Hello, we have just become aware of your message. We are sincerely sorry for this review, we clearly state in our conditions that returns are at the customer's expense. You are informed of this before making your purchase, and many sites offer free returns but less and less, we are not a large platform, it is not possible for us. Best regards.

Hello, We have received your feedback. Regarding the color, it is an aged and polished leather, so it is normal to have differences in shades and tones. The photos are taken in the studio and sent by our supplier. For the size, if you had encountered an issue, you should have contacted us so we could find an adaptable solution (exchange, advice on how to put on the boot (plastic, refund...). We are always listening to our customers and we adapt when we can to satisfy them. Best regards.

Hello, We have received your feedback. Following our call today to inform you of the return of the package, we suggested several relay points that could suit you. We found your relay point together and we have shipped your package today and quickly. Unfortunately, if the person in charge of delivering the package was not professional, we are in no way responsible for that. We remain at your disposal if you have any requests. You can always contact us by email or phone, we will always respond to your questions. Best regards

Hello, You did indeed place an order on our site on 31/12 for a khaki wallet unfortunately out of stock in this color and after checking with our supplier the color is not being continued. We informed you by email and asked for your wish to switch to another color, model or a refund and you requested to cancel the order. We did this as soon as we received your response. We are sincerely sorry but it happens and we managed the situation immediately. Best regards, ETS GUIGNARD.

Hello, We are sincerely sorry, we try to respond to all email requests, calls, ... as correctly as possible, but it happens during this period that customers are a little more impatient and do not necessarily pay attention to the deadline, etc. You placed an order on our site on Sunday, December 15 for a leather jacket ref PGG at 239€ which is indicated with a delivery time of 10 working days. We had indeed put a phrase on the site that for items in stock it was necessary to order before December 16 for delivery before Christmas, but not on all references.... We still notice that your package was delivered on 24/12, so you received it on time, we hope the gift was to your liking. Best regards, ETS GUIGNARD

Hello, we have taken your opinion into account, we are sincerely sorry that the product does not fit you in terms of size. We are available as much as possible by phone, by email to inform you as best as possible about the products and sizes. We clearly state that the return is at the customer's expense, we are sorry that you remain with this opinion. Best regards, ETS GUIGNARD.

Hello, we are sincerely sorry if the color does not suit you, it is indeed an orange as in the photo and not cognac as we have several in the Hexagona brand. If the product does not satisfy you, you need to return it for a refund. Best regards, ETS GUIGNARD.

Hello, you indeed contacted us to inform us that the handbag did not suit you, we refunded you as soon as we received your return package. We believe that the rating of 2 given is more for the bag than for the handling of your order and your refund. Best regards, ETS GUIGNARD

Hello, you indeed placed an order on our site on Thursday, April 4, we have received it. It is an order for a bag indicated to be shipped within 10 working days, the package is being prepared for shipment today. You will receive all the information by email today (preparation, tracking number, link, etc.). We wish you a good reception and a nice day. ETS GUIGNARD

Hello, We are really sorry if the pants do not suit you in terms of color. It is indeed the whisky color which is rather reddish as in the photo and not brown. We invite you to return it for a refund. Best regards

Hello, we are really sorry if the product does not suit you and in that case, do not hesitate to return it for a refund. You purchased the DARYL down jacket on sale for 269 instead of 349, it has always had this somewhat sporty lining. Depending on the collections, styles, the linings are different but not of poor quality and as you say, they are not visible. Best regards.

Hello, We have taken your feedback into account. We have sent you a return label to send back the jacket (for free) so that we can take the necessary steps and send it back to you at our expense. We are always listening to our customers' needs. You can contact us at the Mauléon store at 05.49.81.46.94 or via our email: [email protected] Best regards

Hello, we have taken your feedback into account. We have a customer service regarding defects or other issues (just contact us at the Mauléon store) and we will do what is necessary. We see that your order was refunded upon receipt of your item. You should have contacted us upon receipt of your order, we would have found a solution together to this incident. We remain attentive to our customers no matter what. Best regards.

Hello, we have received your feedback, we are really sorry if your purchase does not suit you. You are talking about a blue leather belt, it is made of cowhide with small decorative rivets. If the product does not suit you and is new and unworn, it must be returned for an exchange or refund. Best regards, ETS GUIGNARD

Hello, during the first fittings it is indeed always quite difficult to put on and take off but it should not be painful. Do not hesitate to try with a plastic bag, the foot slips much better than in a sock. If it is really tight, do not hesitate to return for an exchange instead of doing anything at a shoemaker... have a nice day

Hello, you ordered a redskins leather jacket, once received, you contacted us for a refund request. As stated in the general sales conditions, return shipping costs are the responsibility of the customer. Your order has been canceled and refunded to your bank account. Regarding the weight, it is automatic on our shipping labels with an average weight of 1.85, the adjustment is made within the post office on our invoices, so we do not understand your lack of trust at all, you opened your package, checked the quality of the jacket, etc.... Moreover, we just checked on our post office software and for a package sent by colissimo with signature for 2.4 kg, the rate is 11.51€ and not 21 euros. Best regards, ETS GUIGNARD.

Hello Mr. Page, We have just taken your message regarding your review on Trustpilot into account. We took care to make the repair free of charge as requested by you (discussed with you by phone). We advise you to lift your pants by not pulling on the loops but more at the waist to avoid weakening them. As for the condition of the pants, we are sorry but we believe it has been worn; indeed, when we received and opened your package, the pants were stained on the front and back like splashes, that is why we could not exchange it. Your pants left the workshop yesterday and were shipped immediately for delivery to you within 48 or 72 hours maximum (return at our expense). We remain of course at your disposal like for all our customers by email or by phone if you need information or anything else. Wishing you an excellent day. Best regards.

Hello, You ordered on our site on 28/02 for an item indicated with a delivery time of 15 days / 3 weeks, well highlighted on the product sheet and re-noted before payment! We informed you by email of the delay indicating a departure in week 12, that is to say next week, and we had some advance, the package left this morning. We informed you of the shipment by email with the colissimo link, you should receive it within 48 hours. We therefore shipped the garment within the initially planned deadline, the deadline was indeed respected. We hope the product will suit you, Best regards.

Hello, we take your opinion into account regarding your purchase on 11/12 for a DUSTIN jacket from the Daytona brand, which is one of the flagship products from several collections. If the product has a defect, please do not hesitate to let us know for an exchange at our expense, of course. We are sorry if the visual does not correspond to the model for you, as it is indeed the same product regarding the color, it is not obvious according to the baths, and especially the photo and screen lighting. Best regards

mise à jour, la commande a été remboursée et le colis est enfin retrouvé , sorti de France le 24/11 et arrivé en Israel le 18/12, il est a récupérer contre taxe lun. - 05:55 19/12/22 Arrivé sur le site de distribution Israel - dim. - 10:57 18/12/22 Opération douanière terminée Colis sorti de douanes, sera livré contre paiement d'une taxe douanière.Israel - dim. - 08:0518/12/22 En cours de dédouanement-Israel - dim. - 08:04 18/12/22 En cours d'acheminement Colis arrivé dans le pays de destination.Israel - jeu. - 15:27 24/11/22 En cours d'acheminement Colis sorti du pays d'origine Centre Courrier 93 - 93 Bonjour,Votre message est mensonger, nous avons bien pris en compte vos demandes répondu à chacun de vos mails. Nous avons fait l'envoi de votre colis sous 2/ 3 jours , il a été déposé au bureau de poste , a quitté la France et plus aucunes traces depuis .... Nous avons ouvert une réclamation auprès de la poste , le colis est perdu, nous avons annulé votre commande et procédé au remboursement sur votre compte bancaire . Vous avez reçu depuis un moment le remboursement et notre réponse. Cordialement ETS GUIGNARD

Hello, Indeed, you ordered a pair of boots announced with a delay of 15 days / 3 weeks, that's why your order is in progress, we will get back to you as soon as possible Best regards ETS GUIGNARD

Hello, Thank you for your message, our boots are indeed of quality, we are really sorry. It happens that the instep is too high, the foot wide and having difficulty entering the boots, we advise trying them on with a plastic bag to realize the size. As for the return, we note well on our site that the return is at the customer's expense, the return is made by simple colissimo and depending on the weight, so on average from 10 to 15 euros. But you forgot to mention in your review that we refunded you the 12 euros of shipping costs to your bank account! Best regards, ETS GUIGNARD.

Hello, thank you for your review, you ordered the redskins fray leather jacket, it corresponds well to the photos presented on the site. We actually like the patinated look of the leather, if this does not meet your expectations, you need to return it for a refund, we have not received any requests from you? Best regards, ETS GUIGNARD

Hello, Thank you for this feedback we are really sorry that the skirt does not fit, we received the return on Friday and the refund was processed the same day. For the pants order, following our email exchanges, we made an exchange and you were delighted with this purchase, that is why you placed a new order! Each product depending on the cut is different, indeed, leather runs small, we specify this and try to help as best we can if we have the right information, have a good day ETS GUIGNARD

Hello, We are really sorry, we take your comment into account. Please note that for credit card payments, you are indeed debited on the day of purchase regardless of the shipping delay of the merchandise. You ordered an item shipped within 10 working days, it was sent on time. You were informed of the shipment by email with the colissimo link for delivery tracking. But you received the link to give your opinion on our site before receiving your package, so we understand.... Best regards, ETS GUIGNARD

Good morning, we have taken into account your dissatisfaction with the women's jacket, after which it is lambskin and therefore more flexible and thin. We have items closer to the men's model like the

Hello, We acknowledge your message, we would like to clarify that you ordered Mayura boots, it is clearly indicated that you should expect a delay of 15 days / 3 weeks. You placed the order on Thursday 19/05 and the package was shipped on Tuesday 31/05, so well within the time frame. We sent you an email when the order was placed with the payment receipt, you paid by credit card so yes, the payment is made on the same day! Regarding the boots, we are truly sorry if they do not bring you complete satisfaction, in that case, if they are indeed new and unworn, do not hesitate to return them for an exchange or a refund. The boots are indeed blue azul in a polished, aged leather, they are even more beautiful in reality than in the photo, it is true that they are darker navy than jeans! Best regards, ETS GUIGNARD

Hello, We are really sorry that the product does not suit you, you have the option to return it for an exchange or a refund. It is not always easy to find the right size, that is why we are also available by email or phone, with your information, measurements, habits, how you wear, etc. we try to guide you as best as possible in choosing the size. Best regards ETS GUIGNARD

Hello, We have taken your feedback into account. The leather does not run large and depending on the cuts, they can vary. A phone support is available at the Mauléon store in case of hesitation or if you want one or more pieces of information to guide you in choosing a size, a model or others. Unfortunately, this jacket was a promotion and there was only this one left available. Best regards.

Hello, We acknowledge your message, we are sorry that the color does not suit you but as in the photo they are aged browns and not suede as you note! The leather is not dyed, there will necessarily be marks, traces but this does not change the quality of the boots. As for the sole underneath, it is all leather, you need to wear them two or three times and then have them resoled, it is mandatory and this way you do not damage the boots and the threads that are underneath, this point is well stated on our site and this is the case for all leather cowboy boots, precisely of quality. Best regards, ETS GUIGNARD

boots

Hello, you placed an order on our site on the evening of December 11 for a pair of boots. As stated on the site, you need to allow 15 days / 3 weeks, so it is already very short to have it by December 24. We did our best and dispatched your package today via Colissimo with signature delivery in 48 hours in France, there is a bit more delay for Corsica but we do not know why Colissimo indicates delivery on the 29 which seems quite long to us. Best regards, ETS GUIGNARD

Hello, We are really sorry, but we usually do not have size issues within the same brand, especially with one being in XXL and the other in L. We clearly state that return fees are the customer's responsibility, we are sorry. Please contact us by email, we will agree on a commercial arrangement. Best regards, ETS GUIGNARD

Hello, We have received your feedback on your purchase of a wallet, the dimensions are indicated on the site. If it does not fit, you need to return it for a refund. Best regards, ETS GUIGNARD

Hello, We have just taken your message into account and explained that there was an error in the product title and we indeed followed this by sending you the midnight blue while you wanted the petrol. We are really sorry for this inconvenience, we have just sent you a prepaid return label and will proceed to send the correct color upon receipt. Best regards, ETS GUIGNARD