Customer reviews of Cuirs Guignard

Hello, we are indeed sorry for this inconvenience but between our 3 stores and the website, we sometimes have a stock error, the time it takes to be removed from the site especially for single pieces. As soon as this happens, we always offer a solution for exchange with another item and a discount or refund on the same day, sincerely ETS GUIGNARD

Hello madam, we have taken your opinion into account. All orders are sent from our store against signature to secure the receipt of packages. We are sorry for this inconvenience due to the post office, we are glad that the product suits you, we remain at your disposal. Best regards.

Hello, we have just become aware of your review regarding your purchase on 26/04 for a women's leather jacket from the Oakwood brand ref 62065. It is a flagship product of the collection, we have not received any unhappy feedback on it. Regarding the skin, as you know, lamb and sheep are the same animal, the Oakwood brand notes on its labels material always sheep and does not make a distinction. Whereas on our side, we differentiate between sheepskin with visible sheep fur and lamb skins used for jackets. We have in no case lied in the description! If you are really disappointed with the product, do not keep it, return it to us, we will refund you. Have a nice day ETS GUIGNARD

Hello, we are really sorry, indeed you ordered a red vest in size L, size XL was already not available on the site at that time. You came back to us because it was too tight, not having the red we offered you either a refund or an exchange with the black, you accepted. We did indeed exchange for size XL just one size up, we are really sorry that it still does not fit. Do not hesitate to contact us for a return for a refund. Have a nice day ETS GUIGNARD

Hello, We acknowledge your feedback on the received jacket, you note that the back is not in one piece, indeed in leather it is really very rare and it was visible in the product presentation photos. It is a vintage look pig leather jacket, we are sorry that the product does not suit you, in this case, do not hesitate to return the product for a refund. Best regards, ETS GUIGNARD

Hello sir, we have received your feedback. The model ordered is from the brand Daytona as stated on our site. After, it is a vintage leather so it is possible that it is marked by skin imperfections (hence the proof of the authenticity of the leather and not synthetic). We can send you a return slip to be refunded if you notice an imperfection or dissatisfaction on your part. We remain of course attentive to our customers in case of issues or others at the following phone number 05.49.81.46.94 (Mauléon store or by email ([email protected]). Wishing you a good reception. Best regards.

Hello, We have taken your message into account and are truly sorry that the product does not suit you. You purchased reference 2944 from Sendra, biker boots style, with a round toe, wider than the cowboy boots. This product fits correctly and we have no issues with its design, this product has been a flagship product of the brand for years. We have received your return and have canceled your order and refunded you. Best regards, ETS GUIGNARD

Excellent value for money

Hello, You ordered the Schott LCW 8600 jacket from our site, which we have been selling for years, the visuals are good, provided by the brand. This is the original perfecto from the Schott brand, so we do not understand your opinion and comment at all! Best regards, ETS GUIGNARD

Hello, we take note of your remark and are sorry but this point is well indicated in our general sales conditions. The customer is informed before validating their order and most contact us by email, phone, with as much information as possible to avoid making a mistake in choosing the size and incurring costs. Best regards ETS GUIGNARD

Hello, We acknowledge your message about an odor, we are very surprised as we have not received any feedback on this point regarding one of our flagship products from the collection, the little rabbit poncho. If this does not suit you, please contact our customer service to make a return for an exchange or a refund. Best regards, ETS GUIGNARD

Hello, We are really sorry, the product did not suit you in color and quality. It is the jacket ref 63779 red from Oakwood, which is indeed red but not as bright as in the photo on the site. As for the quality, it is lamb leather, quite light, of good hold, but in a pistol finish maybe that is what you like less, but at this price... We received your package today and proceed to cancel your order and refund to your bank account. Best regards, ETS GUIGNARD

Good evening, we acknowledge your message and are truly sorry. You purchased a hooded fabric jacket with faux fur on our site. Please do not hesitate to contact us if the jacket has defects, we will remedy it and replace the item for you. Once again, our apologies and please contact our store as soon as possible at 05 49 81 46 94 or at [email protected]. Good evening, ETS GUIGNARD.

Hello, you ordered a handbag on the site on 05/12, which is 7 days from today (not working days as there was the weekend!). It is clearly noted on the product sheet that this product is shipped within 10 working days. We respect the indicated timeframe and have no delays. The timeframe is also noted again in the cart before order validation. We highlight it as much as possible to avoid this kind of problem, especially as the holidays approach. Your delivery is scheduled for next week as announced by phone. Furthermore, regarding payment, we explained to you that like all stores or online sites, payments made by credit card are naturally debited the same day or the next day and, like everywhere, we do not have control over bank sites. Hoping to have reassured you as best as possible, have a good day! ETS GUIGNARD.

Hello, You indeed placed an order on our website on 01/10 for two items for a total amount of 440 €, which you paid by credit card and thus was processed on the same day. In this order, there is a jacket and a pair of cowboy boots, it is clearly indicated on our site the delivery time for each product and on this one it is indicated shipped within 15 days to 3 weeks. We have decided to proceed with only one shipment as the boots are ready quickly. Your package is scheduled for shipment on Thursday, October 10, which is 10 days after the order was placed, so we are well below the indicated timeframe. We are truly sorry but we usually have no issues with the timeframe as it is indicated. We are always reachable by phone, email if you need information or anything else. Hoping to have answered your questions as best as possible. Best regards, ETS GUIGNARD

Good evening madam, as explained in our exchanges, we were not going to charge you for the costs and the repair of your item, it is normal that this incident is our responsibility and we would have made the repair as quickly as possible to satisfy you. A refund could also have been a solution. Do not hesitate to contact us again if the repair at our expense does not satisfy you. We will be listening and find a solution to remedy this incident. Again, our apologies. Best regards.

Hello, We learn about your little issue through this message, why didn't you contact us to inform us? We are really sorry because we have no issues with these pants that we have been selling for many years. You can contact us for a return and a complete verification of the product, don't hesitate!!! Best regards

Hello, We have just received your message. We are very surprised because we have no delay in sending your package. As specified on the site, the shipping time varies according to the products (ranging from 48 hours to 10 working days for clothing and 15 days to 1 month for non-stock cowboy boots). We inform our customers on each product sheet to avoid surprises regarding the delay and thus disappointment. On the product you ordered, it is clearly noted shipped within 10 working days, you placed the order on the night from Thursday to last Friday, the order has therefore been taken into account since Friday, which is 6 working days. We are a small structure and try to manage our orders and packages as best as possible while respecting the indicated deadlines and we try to do our best to satisfy our customers. We apologize if this delay seems abnormal to you and take your comment into account. Best regards, ETS GUIGNARD

Hello, We are really sorry that the product does not suit you, in this case, why not let us know via the site or directly at one of our stores? We could then see together what does not suit you in this jacket and offer you an exchange with another cut or a refund. Best regards, ETS GUIGNARD

Hello Sir, We are truly sorry if the product does not meet your expectations and regret to learn this through this means. As you know, you can completely cancel your order and return the garment for a refund. We try to have very realistic photos of our products with the minimum of corrections, retouching possible to be as close to reality as possible. We have already sold this jacket several times without ever having any disappointment from our customers regarding the visuals. You can completely return it for a refund or exchange by contacting our customer service. We are at your disposal by email or at 05 49 81 46 94. Best regards, ETS GUIGNARD

Hello, We are really sorry if the product does not suit you, it is one of the flagship products of the site. Please know that you can absolutely return your garment for an exchange or a refund. Best regards. ETS GUIGNARD

Hello, We are really sorry for this color error, we can definitely send you the brown bag as soon as possible. As for the dimensions, we have just checked again, they correspond to within half a cm. We still hope that your leather bag satisfies you as best as possible, we wish you a happy new year!!! See you very soon, the Cuirs Guignard team

Hello, Indeed as indicated on the product sheet of our website it is a Schott perfecto in lamb leather, so fine and supple leather. This jacket is unfortunately not intended for motorcycle riding. See you soon, Les Cuirs Guignard

Hello, During the sales period, each merchant applies the discounts they wish based on their stock and commercial policy. Moreover, the item ordered on our site is a model from our brand Cuirs Guignard (difficult to compare if it is indeed the same model). If the item ordered on our site does not meet your expectations, we can certainly issue a refund for your order. We are at your disposal at 05 49 81 46 94. The Cuirs Guignard team

Hello, Our customer service is at your disposal to make an exchange or refund for your item. Regarding the size, we are surprised by your comment as we generally do not size too large, the best way being to call us at 05 49 81 46 94 so that our team can advise you best based on your measurements. See you soon The Cuirs Guignard team

Hello, The delivery times are clearly indicated on each product, the majority of our packages are shipped within 2 / 3 days maximum except for specific orders such as boots or skins returned for custom manufacturing. You should quickly hear from us regarding the shipment of your order, do not hesitate to contact our customer service at 05 49 81 46 94 or by email [email protected]. See you soon The Cuirs Guignard team

Hello, We are sorry but during sales, many of our products have more or less significant promotions depending on stock status, size choices, etc. By contacting our customer service we could have informed you if the product was going to have a discount. For your pair of boots, you may find a promotional item that will meet your expectations, and do not hesitate to contact us. The Cuirs Guignard team

Mr. Maugis, On bomber cuts there are no more pockets, it's the model that requires that, there is no lining to integrate inner pockets since it is wool. If the product does not meet your expectations, you can return it and we will quickly process a refund. You can contact our customer service at 05 49 81 46 94. The Cuirs Guignard team.

Hello, The order is indeed in progress, we are doing everything possible to deliver it to you as quickly as possible. The production of the boots has started upon ordering, hence the delay of 2 to 4 weeks. We are always reachable by email and by phone, we will respond quickly. The Cuirs Guignard team

Hello, We are really sorry for the size error, we really thought that the size chosen by our advisors would suit you, we have also covered the return shipping costs and will send your package back immediately with a new size. Hoping that this new shipment meets your expectations. See you soon on our site. Les Cuirs Guignard

Hello, Our customer service is at your disposal to make an exchange and a refund. In conclusion of our last phone conversation, we proposed to take care of the return because you noticed a defect on the received item. Since then, we have not heard from you. You can contact us by email or phone at 05 49 81 46 94 from 9:30 am to 12 pm and 2 pm to 7 pm from Monday to Saturday. Best regards, Les Cuirs Guignard

Mr. Mazalto, we have taken your comment into account and are truly sorry for not having given you more information during the 8 days of waiting. As indicated on our site and in the order confirmation emails, our store was closed from July 17 to August 9 inclusive. Our service processed your order immediately upon our return, which was 9 days after your order while we indicate a 15-day delay. We hope that the received boots meet your expectations. See you soon, Cuirs Guignard

Hello, Sorry that your delivery was delayed. We strive to ship packages as quickly as possible, in your case it was done within 3 working days after the order while we announce 7 days on the site (Unfortunately this week included a public holiday). Hoping that the jacket received meets your expectations!