Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
I ordered a leather jacket that I had to return twice because the size did not fit. So far, no worries, they handled my request and quickly sent the requested size. The problem is that returns for size issues are charged, unlike many online sales sites. So I find it risky to order from this site, especially since the ordered item runs very small. For a usual M size, the XL was still too small. So at 8-9 euros for the return to change the size, it's expensive.
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Response from Cuirs Guignard
Hello, we are truly sorry for the return regarding your jacket. You indeed opted for a size M on the down jacket 101101. Unfortunately, we did not have any indications on your measurements, so no control to avoid you return fees. We only had an exchange with size L, but once received you asked us after looking at the size guide for a size 3XL which was no longer available in stock. Very often with the help of measurements, an email, or a call, we do our best to avoid return fees for our customers by guiding them as best as possible on size choice. You ended up canceling the order, so we refunded you for the jacket + the shipping costs of 12 euros from the start, we always proceed this way to avoid our customers excessive shipping fees. Our apologies for this experience, sincerely ETS GUIGNARD.
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Fanny
Rating: 3 out of 5
The color does not match the photo on the website.
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Response from Cuirs Guignard
Hello, you ordered the light brown milano, we are truly sorry if you find the color does not match the photo, we do take care to verify. If the color does not suit you, you can return your package for a full refund of the order (bag + shipping costs). Sincerely ETS GUIGNARD.
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Dubois ..
Rating: 5 out of 5
Nothing to report. Fast delivery. Top quality. See you soon.
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Didier G.
Rating: 5 out of 5
Purchase made very easily. Large selection of bags. Delivery on time. Recommended site.
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Vassaux V.
Rating: 3 out of 5
Very good bag and of very good quality but the color does not match my order. I ordered a brown bag and received a burgundy one. Too bad.
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Response from Cuirs Guignard
Hello, you ordered the bag 111943 which only comes in brown and black. The brown really corresponds to the visual on our site, very reddish, marked, it is in no way a burgundy. We are truly sorry if the color does not suit you, in that case, do not hesitate to return it for a refund. Sincerely ETS GUIGNARD.
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yveline D.
Rating: 5 out of 5
Very good transport. The jacket is magnificent.
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DUCAU
Rating: 5 out of 5
Very satisfied, the product corresponds exactly to my expectations, beautiful material, perfect cut, and fast delivery. I recommend!
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Roland P.
Rating: 5 out of 5
The quality of my purchases is above my expectations, congratulations, I just received my new order? pure happiness:? THANK YOU
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Caroline
Rating: 5 out of 5
The products are of excellent quality, with careful finishes, competitive quality/price ratio. Fast shipping. Everything is perfect.
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Client
Rating: 5 out of 5
Very effective product. Top notch.
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Client
Rating: 5 out of 5
Very good quality and delivered on time! I am very satisfied!
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Client
Rating: 5 out of 5
Satisfied with my purchase, it corresponds well to the description made on the site and by phone. Delivery times respected and well packaged.
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Client
Rating: 5 out of 5
Very happy with this second product! Too bad there is no luggage tag provided (to attach to a handle of the bag and matching it). Maybe it exists? With my thanks. Renaud DEAUDET.
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Laura
Rating: 5 out of 5
The Oakwood jacket is simply magnificent, you get your money's worth. I mistakenly ordered a size S and they changed it to M via Colissimo in just 4 days! If you want a leather jacket, go for it with them!
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Gabriel D.
Rating: 4 out of 5
The dimensions of your leather garments (what was ordered) are at the lower limit of the displayed size... perhaps it would be better to order a size up? Difficult to know, without having returned the product asking for the size up and risking having to return it again... Aside from this remark, everything is perfect!
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ARNOULT A.
Rating: 5 out of 5
Absolutely beautiful. Thank you for everything. Arnoult Albin.
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Véronique V.
Rating: 5 out of 5
I had ordered a leather jacket as a Christmas gift for my partner. Upon arrival, the jacket was simply magnificent, the smooth leather, superb, the cut and every little detail made it an exceptional jacket. Unfortunately, despite sending a size 7XL, the jacket was still too small. Really a shame. I had to return the jacket with much regret given its quality and I was refunded quickly. Special mention to the impeccable customer service that did its best despite a delivery error from the post office during the Christmas holidays with great kindness and refunded my shipping as soon as I informed them of the problem with the post office. In short, based on this order, Guignard leathers offer high-quality garments and remarkable customer service.
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Client
Rating: 5 out of 5
Very good shoe, very comfortable.
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Client
Rating: 5 out of 5
Hello to you, I just had the bottom made and I put it on, it's pure happiness, thank you again, all my best wishes for 2020, sincerely Jacques Sennegon.
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Mr A.
Rating: 5 out of 5
Hello, I am very satisfied and I want to say it in order to give my judgment on the quality of my purchases and the quality of the exchanges I had with Julien who took care of me until the end.
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Patricia V.
Rating: 4 out of 5
Received yesterday the sheepskin coat ordered by phone. The item is very high quality, size ok. Thank you very much to the seller who took the time..??
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LEMOINE E.
Rating: 5 out of 5
Beautiful product, shipped on time.
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alain R.
Rating: 5 out of 5
Very nice quality.. fast and well-protected shipping.
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MARC H.
Rating: 5 out of 5
Product conforms to the description. Fast and secure shipping.
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Cecile
Rating: 5 out of 5
Well-fitted jacket, I followed the size guide. I am delighted, the leather is very beautiful and the jacket is pleasant to wear.
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Françoise
Rating: 5 out of 5
Always impeccable. Very satisfied with the various services, speed, telephone reception, services rendered to the customer, quality of leather and clothing. Bravo.
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Client
Rating: 5 out of 5
Order received very quickly, excellent quality leather. I recommend this site.
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Touzeau
Rating: 5 out of 5
Listening. Very good reception on the phone. Quality leather.
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Eric L.
Rating: 5 out of 5
Impeccable customer telephone reception and service. Very nice quality 3/4 leather jacket. I recommend without hesitation. Thank you.
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herve S.
Rating: 5 out of 5
Received very quickly, and the leather bomber jacket meets my expectations, with very good flexibility. Since then, I wear it daily.
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Client
Rating: 4 out of 5
Very beautiful leather of very good quality, attentive staff, fast delivery. I highly recommend.
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Client
Rating: 5 out of 5
VERY GOOD PRODUCT, SATISFIED WITH THE QUALITY CONFORMING TO THE DESCRIPTION.
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Client
Rating: 5 out of 5
Fast delivery, product conforms to my expectations.
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Patricia P.
Rating: 4 out of 5
Quality products, easy returns, fast deliveries.
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DEMOLLIERE B.
Rating: 5 out of 5
Very professional, delivery on time, very good product quality price.
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Client
Rating: 5 out of 5
Hello, the gift arrived within the allotted time... it was well received. It was well packaged with a coat hanger, it's a good idea. I had a little scare at the thought that nothing was planned in case of loss or theft (option to take based on the weight of the item and its value). However, you have ensured the parade by discreetly indicating the origin (by SARL Guignard instead of Cuirs Guignard).
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michel P.
Rating: 3 out of 5
Not enough information on order tracking.
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Response from Cuirs Guignard
Hello, we take note of your remark, we try as much as possible to inform our customers about the preparation of their order. For example, for yours, you received a confirmation email on the same day of your purchase, the next day, you received a message informing you that the chosen boots are out of stock and will be shipped within 15 days / 3 weeks as stated on the site. Then, another email, 4 days later, to inform you of the shipment of your package in week 2 or 3. You will now receive an email on the same day of the shipment of your package with the colissimo link, then another email the day before delivery. Here is a bit of the protocol put in place. Have a good day, ETS GUIGNARD.
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Très B.
Rating: 5 out of 5
Very good article, very serious and very professional.
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Tom77
Rating: 5 out of 5
Fast delivery, well packaged, keep it up, it's perfect!
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Client
Rating: 5 out of 5
????????exactly the product as in the photo on the site.
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