Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
I am only half satisfied because the size 44 I received is not perfect. My friend wears 44 for all his pants and here he is missing 2 cm at the waist, it is too tight... since I bought it for his birthday he did not want to exchange it, especially since the only available size would be 46 and that the pants would not fall well because apart from the waistband that tightens, the rest fits perfectly.
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Response from Cuirs Guignard
Hello, We have taken note of your message and are really sorry that the size 44 does not fit perfectly. We sometimes have issues with the sizing of pants, as depending on the brands and materials, customers are a bit lost about their sizes. Indeed, our size 44 pants measure 44 cm flat at the waist, the leather does not have any elastane so it is impossible to gain one or two cm, a 44 really measures 44. When customers ask us for help with pant sizing, we always advise measuring their pants rather than looking at the size label because often they realize that their 44 may actually be more like a 46! But please do not hesitate to return the pants if needed for an exchange and thus be comfortable. Best regards, ETS GUIGNARD
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chappe
Rating: 3 out of 5
Hello, you have good products but I think there is a problem with the sizes... Have a nice day.
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Client
Rating: 3 out of 5
Fast, careful delivery and within the deadlines. Good quality travel bag. However, the color was not what was expected compared to the photos on the site. It was an orange cognac while in the photo it was a light brown cognac. Since it was a gift, we do not know if the person dared to say they were disappointed but they had asked for a brown bag...
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Response from Cuirs Guignard
Hello, we sent the VIENNA cognac travel bag as stated on the order form so not in brown! If the color does not suit you, do not hesitate to contact us for an exchange. Best regards, ETS GUIGNARD
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Client
Rating: 3 out of 5
Very nice leather, however the jacket really runs very small. I wear a M in all brands, I took an L to be comfortable and it is still too small.
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GIRARD J.
Rating: 3 out of 5
Regarding the quality of the jacket, impeccable, but 12 euros for shipping plus 16 euros 50 for the return is a bit expensive for a jacket whose measurements are not respected. I myself have a jacket size 7 XL and yours is missing almost 20 cm.
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Response from Cuirs Guignard
Hello, We take your message into account and are sorry that the product does not suit you. You indeed ordered a size 7XL but in a perfecto style which is therefore very fitted to the body and we lose one to two sizes at the body level due to the asymmetrical closure. The shape may not be suitable, we try our best to have choices in larger sizes. We clearly state on the site that return shipping costs are the responsibility of the customer, you should expect an average of 12 euros for a return via colissimo, depending on the weight. Have a nice day ETS GUIGNARD
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Client
Rating: 3 out of 5
Hello, the item is compliant, except that it has black stains on the hood and on one shoulder. Perhaps you can advise me on the possibility of removing them? Thank you in advance.
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Response from Cuirs Guignard
Hello, we have taken your message into account. Could you send us photos of the black stains on the hood? We will be happy to advise you on how to remedy this incident. Here is the address where you can reach us: [email protected] or by phone at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
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Cel
Rating: 3 out of 5
I ordered a leather jacket a bit disappointed because it was too small yet I took the same size as usual
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Jean M.
Rating: 3 out of 5
Here I received the jacket, very satisfied with the delivery, as it is a gift I do not know if it will suit him, best regards M Rayer
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Client
Rating: 3 out of 5
The size of a bag I ordered was not indicated, I ended up with a bag the same size as the wallet ...
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Response from Cuirs Guignard
Hello, thank you for giving us feedback on your order, we are really sorry that the product does not suit you. But you indicate being surprised by the size, however, they are well noted on the product sheet. Best regards, ETS GUIGNARD
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Jubault
Rating: 3 out of 5
Delivery conforms to the ordered product. Fast delivery.
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Jean-paul
Rating: 3 out of 5
Leather garment ordered in black and delivered with an invoice clearly stating a black garment except that inside the package is a brown garment. Too lazy to return everything and the garment is nice also in brown but lacks seriousness in the packaging service.
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Response from Cuirs Guignard
Hello, You indeed contacted us on this point and we did make a mistake during shipping and we are really sorry. We sent you a Colissimo label for the return at our expense because of course it is our fault. We have blocked the black garment pending your return. Best regards ETS GUIGNARD
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Sophie
Rating: 3 out of 5
No precision in the order if the item is available or not. Item not received, I cannot judge the product.
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Response from Cuirs Guignard
Hello, You ordered a pair of boots on 22/11, the order was shipped on 27/11. You were informed of the shipment by email with the colissimo link to track your delivery, it is stated in the tracking that your package should be delivered to you today. Best regards, ETS GUIGNARD.
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anonyme
Rating: 3 out of 5
The delivery time was not respected, forcing a person to stay on site for a day unnecessarily, the package announced for 23/11 was delivered on 24/11 and, cherry on the cake, the confidential code was not requested for the package delivery.... too bad to secure deliveries without going all the way. This certainly does not call into question the quality of the product.
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Client
Rating: 3 out of 5
Very happy with my purchases like 4 years ago but very disappointed with the delivery time: Order on November 4 and delivered on the 17th.
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Vincent S.
Rating: 3 out of 5
Very nice item. I really like my bag.
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Client
Rating: 3 out of 5
The order placed on the site was ultimately not available. I was informed very quickly by Cuirs Guignard, and a promotional offer was made to me with an interesting discount. Unfortunately, everything that was left in stock was still out of my budget even with the discount. I canceled the order and was refunded within 48 hours.
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chevalier
Rating: 3 out of 5
Hello, following my order I am not satisfied at all, this size 46 pants looks more like a size 42 because it is impossible to wear knowing that I had given my measurements. At this point, I decide to keep it for future use, but what size can I expect to have pants that fit me? Thank you.
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Response from Cuirs Guignard
Hello, We are truly sorry but our pants fit just right, we specify this because customers are used to pants with elastane or a bit loose, leather is not cut like that, a 46 is a real 46, which means that if you lay it flat and measure the waist it is 46 and not more. The best is to compare with those you wear because it may be labeled 46 but if you measure it, it might be more like a good 48, do not hesitate if needed, have a good day, ETS GUIGNARD.
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Alain R.
Rating: 3 out of 5
Perfect quality but your sizes are smaller than normal. You need to add one or two sizes up. For a 44, you need a 48. So I am returning the package today for an exchange from 46 to 48.
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Client
Rating: 3 out of 5
Beautiful product but runs small.
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Client
Rating: 3 out of 5
The visual on the site was fitted and on me it's a straight cut
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not suit you in cut, the Sophie jacket is indeed a small warm perfecto, fitted cut, maybe a bit loose on you? After that, you have to think that this is not a "light" leather, for spring which is really suitable given that it is lined with its faux fur which takes up a bit of space. Best regards ETS GUIGNARD
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Sylvie C.
Rating: 3 out of 5
Reception quite long, however well packaged but disappointed because the leather of the jacket looks damaged and fragile, plus there was a tear in the front so quite disappointed
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Response from Cuirs Guignard
Hello, Indeed, this product is out of stock so shipped within 10 days as specified on the product sheet and before payment validation in your cart. This jacket is one of the flagship products of this season, the leather is soft, the cut is nice. But if you saw a tear in the leather then that is not normal and you should inform us so that we can proceed with an exchange or a refund, Best regards ETS GUIGNARD
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Mf
Rating: 3 out of 5
Deadline respected and conforms to the description.
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joseph
Rating: 3 out of 5
In terms of size, the jacket fits well but the sleeves are really too long. I ordered the jacket on 29/12/2020 like an idiot and 8 days later the product is on sale.
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Response from Cuirs Guignard
Hello, we acknowledge your message, please know that we can indeed alter the length of the sleeves of your jacket and this service is free. As for the price, it is indeed similar everywhere, the sales are from January 8 to February 4, prices are modified on certain products. Best regards, ETS GUIGNARD.
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David P.
Rating: 3 out of 5
I ordered a leather jacket that I had to return twice because the size did not fit. So far, no worries, they handled my request and quickly sent the requested size. The problem is that returns for size issues are charged, unlike many online sales sites. So I find it risky to order from this site, especially since the ordered item runs very small. For a usual M size, the XL was still too small. So at 8-9 euros for the return to change the size, it's expensive.
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Response from Cuirs Guignard
Hello, we are truly sorry for the return regarding your jacket. You indeed opted for a size M on the down jacket 101101. Unfortunately, we did not have any indications on your measurements, so no control to avoid you return fees. We only had an exchange with size L, but once received you asked us after looking at the size guide for a size 3XL which was no longer available in stock. Very often with the help of measurements, an email, or a call, we do our best to avoid return fees for our customers by guiding them as best as possible on size choice. You ended up canceling the order, so we refunded you for the jacket + the shipping costs of 12 euros from the start, we always proceed this way to avoid our customers excessive shipping fees. Our apologies for this experience, sincerely ETS GUIGNARD.
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Fanny
Rating: 3 out of 5
The color does not match the photo on the website.
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Response from Cuirs Guignard
Hello, you ordered the light brown milano, we are truly sorry if you find the color does not match the photo, we do take care to verify. If the color does not suit you, you can return your package for a full refund of the order (bag + shipping costs). Sincerely ETS GUIGNARD.
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Vassaux V.
Rating: 3 out of 5
Very good bag and of very good quality but the color does not match my order. I ordered a brown bag and received a burgundy one. Too bad.
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Response from Cuirs Guignard
Hello, you ordered the bag 111943 which only comes in brown and black. The brown really corresponds to the visual on our site, very reddish, marked, it is in no way a burgundy. We are truly sorry if the color does not suit you, in that case, do not hesitate to return it for a refund. Sincerely ETS GUIGNARD.
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michel P.
Rating: 3 out of 5
Not enough information on order tracking.
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Response from Cuirs Guignard
Hello, we take note of your remark, we try as much as possible to inform our customers about the preparation of their order. For example, for yours, you received a confirmation email on the same day of your purchase, the next day, you received a message informing you that the chosen boots are out of stock and will be shipped within 15 days / 3 weeks as stated on the site. Then, another email, 4 days later, to inform you of the shipment of your package in week 2 or 3. You will now receive an email on the same day of the shipment of your package with the colissimo link, then another email the day before delivery. Here is a bit of the protocol put in place. Have a good day, ETS GUIGNARD.
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Client M.
Rating: 3 out of 5
Very nice quality, but had to take an extra size in the Men's Sendra cowboy boots because of the belt around the boot, luckily he has a slim foot... maybe it should be warned that the customer should be very slim-footed. I therefore give up ordering for Women, my instep does not allow me to own... your cowboy boots site is only for skinny people. Moreover, the return in tracked Collissimo is very expensive. It is not understandable that you cannot establish free returns at relay points. Best regards. Mrs. Moreau.
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Response from Cuirs Guignard
Good evening, you ordered on our site the pair of leather boots 8286, which is a model that fits normally quite well. We always specify to our customers who seek advice by phone or by email to take their usual size unless the instep is quite strong. We always find this issue on cowboy boots, as there are no zippers or elastic openings. But we have no issues fitting our customers, regardless of their morphology. On your order, you benefited from free shipping, as for the return costs, we make it clear that it is the customer's responsibility, we are a small structure and cannot afford it. We are really sorry for your dissatisfaction. Good evening ETS GUIGNARD
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Client
Rating: 3 out of 5
The product is excellent, the phone reception as well as the speed of shipping is also good. However, the size chart is wrong. The measurements for the chest and waist corresponded to 4XL while even 2XL is a bit loose!
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Maxime
Rating: 3 out of 5
Hello everyone, Order received on time, quality at the rendezvous, very nice boots model blues strong 7811 for my part. However, not very nice to send a model that I think was on display. Right shoe sole slightly damaged and without the paper reinforcement inside. Slight scratch also at the heel. A bit disappointed..... Best regards, Maxime.
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Response from Cuirs Guignard
Hello, First of all, thank you for your message, we are pleased that the boots suit you. But we also want to provide you with some clarifications regarding your comment. This model was not on display, we are a store with boots available for our customers to try on. So customers can wear them and take a few steps in the store until the mirror, which may explain that there are some marks on the sole. In any case, you must absolutely go to a cobbler after wearing them 3/4 times to have a sole protector placed to avoid damaging the leather sole and thus keep your boots for many years. As for the scratch on the heel, we unfortunately did not notice it and are truly sorry, do not hesitate to return them for a refund if needed and we are at your disposal. Best regards, ETS GUIGNARD
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KATHY C.
Rating: 3 out of 5
Good evening, The photos taken on your site do not really represent the color I received.
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Response from Cuirs Guignard
Hello, We are really sorry, we try our best to be as accurate as possible, the photos are retouched as little as possible, but it happens that on lighter colors depending on the lighting of the room and the flashes there is a slight discrepancy. We sincerely apologize if the color does not meet your expectations, in this case, do not hesitate to return the product for an exchange or a refund. Best regards ETS GUIGNARD
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RDOLB
Rating: 3 out of 5
Beautiful products, efficient return service, too bad that when a garment is clearly recognized as "sizing small" it is not indicated.... this would have avoided a "costly" return, and the disappointment of not being able to fulfill my desire for a leather coat!!
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Response from Cuirs Guignard
Hello, We are truly sorry for this disappointment, you indicated to us that the garment was too short in the sleeves and tight in the armhole but perfect for the body and build. We had indeed noticed before that the armhole is quite narrow, but it all depends on the body shape. However, for the sleeves, we quite often have sleeves that are too long, so we can shorten them without any issues! Our apologies, hoping to see you again soon and do not hesitate to contact us to get the maximum information about the garment. Best regards, ETS GUIGNARD
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Client
Rating: 3 out of 5
The boots are good and comfortable, I think they run a bit large, I wanted all-leather shoes, that's fine but the rubber protective soles are too thick and give a somewhat cheap finish.
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Response from Cuirs Guignard
Hello, You ordered the leather boots 2374 in whisky color, it is a really nice product that is both cowboy-style while remaining simple for everyday life. All leather, inside and outside, only the heel is protected by a rubber heel, we had no particular remarks on this subject but can pass the info to the supplier ;). Remember to add a sole protector at your shoemaker to protect the leather sole and thus keep your boots for many years!! Best regards ETS GUIGNARD
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Malfilatre. D.
Rating: 3 out of 5
I find that for the price!!! The quality of the leather is not optimal. The cut is nice but I find the leather very very thin which suggests a very quick wear of certain elements of the blazer. I admit I was very surprised by the weight, expecting to have a leather that holds well and that is not the case, mainly due to the thinness of the product. I was planning to buy a three-quarter for this winter, but now I am in a phase of reflection.
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Response from Cuirs Guignard
Hello, We have taken note of your review, you opted for the Pierre jacket, we have had this product in store for several collections and no particular issues. It is made of soft lamb leather but not of poor quality, quite the opposite. We are really sorry if you are disappointed with your purchase, in this case, if the product is new and unworn, do not hesitate to return it to us for a refund. Best regards, ETS GUIGNARD.
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Chrystine B.
Rating: 3 out of 5
In search of red cowboy boots, I thought I found my happiness on the Cuirs Guignard site. The delivery was quick, the payment in three installments is a plus, but the shipping costs are quite high. Upon receipt, disappointment, not on the product, superb, but on the size and fit. The boots are too big (+ or - one size too much) and especially too wide. They seem to be sized for a man's foot, while they appear in the women's boots search. Not being convinced that a smaller size would make a difference in width, I preferred to return them and request a refund, which was done quickly and without problem. Another small downside, for the return we were asked to include the invoice, impossible to find out how to download it from my account. I had to copy/paste the page, not very practical... In summary, good products, good customer service, but a lack of information in the descriptions.
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Client
Rating: 3 out of 5
I had the same one
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Response from Cuirs Guignard
Hello, We have received your feedback but do not quite understand if you are satisfied or not. You purchased a classic autumn/winter garment, very comfortable, basic, easy to match and wear. Were you looking to find a cut that you had before or on the contrary were you disappointed because it looks too much like what you had! In any case, do not hesitate to contact customer service if needed. Have a good day. ETS GUIGNARD
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Dos S.
Rating: 3 out of 5
Sewing at the button level not good enough, meaning poorly sewn, had to redo everything otherwise it's fine
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Response from Cuirs Guignard
Hello, We are really sorry if the product has small sewing issues, in this case, do not hesitate to contact us for a return. Please note, if you are talking about the buttons because they are always sewn on a flap and not glued to the garment like on fabric, because it is necessary to pass the thickness of the leather. Best regards ETS GUIGNARD
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Client
Rating: 3 out of 5
Too long, it has been 7 days since my order was placed and when calling customer service, they tell me that delivery will only be made in 1 week. So if it goes as agreed, it will have taken 15 hours to get a jacket, while on other orders it arrives 2 days later
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Response from Cuirs Guignard
Hello, We have just become aware of your message and are really sorry, we thought you had paid attention to the delivery time. It is clearly stated on the ordered product that it is delivered within 10 working days, the deadline will be respected! Best regards, ETS GUIGNARD
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Client
Rating: 3 out of 5
Delivery times quite long, relatively high shipping costs, return for exchange at your expense, but the product corresponds to its description.
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depoortere J.
Rating: 3 out of 5
order delivered in 2 parts since the second product was delivered if it's ok 3 to 5 weeks after order (non-discounted product and not indicated as out of stock!!)
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Response from Cuirs Guignard
Hello Mr. Depoortere, You indeed placed an order on our site for two items, a jacket on sale therefore in stock and a pair of Sendra boots no longer in stock in your size. We preferred to proceed with two shipments so as not to make you wait too long and thus receive your jacket as quickly as possible. For the boots, as indicated on the site, the shipping time is 4 to 6 weeks on average. We informed you by email of the shipment of the jacket first and that the boots were in production and would be sent later. We thought you had noticed this point that we highlight on the product sheet and in the cart before payment validation, to avoid this kind of dissatisfaction. Best regards ETS GUIGNARD
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