Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
The jacket is of good quality, nothing to say about the leather, but very poorly sized for a 6XL. I already have 2 quality leathers of this size, bought elsewhere, and these 6XL are much larger and more comfortable to wear.
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Response from Cuirs Guignard
Hello, We have just read your message, indeed, this product does not fit very large compared to other straighter or looser shapes. This jacket may be a bit too tight in the armhole despite its 6XL size, as it remains fitted to the body. If you find it too small, please do not hesitate to contact us for an exchange or a refund, have a good day!
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Client
Rating: 3 out of 5
Too long for delivery. When I ordered, it was not indicated before adding to the cart that the delay was 3 weeks, otherwise I would not have validated my order. I find that not great, that's all.
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Response from Cuirs Guignard
Hello, You ordered a pair of Mayura boots on 10/01 in the afternoon. As noted on the product sheet, we do not have them in stock, it takes 15 days to 3 weeks as they come from Spain. Your package is scheduled to depart Monday morning, which is just 10 days after placing the order, so you will receive them by the middle of next week, faster than the announced delay. We thought you had noticed this point which is clearly displayed on the site to avoid disappointing our customers regarding the delay. We hope the product will suit you, Best regards, ETS GUIGNARD
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Client
Rating: 3 out of 5
The product meets expectations. There should be more pickup points: too far to go get it.
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Response from Cuirs Guignard
Hello, Thank you very much for your little message, we are pleased that the product meets your expectations. Regarding the pickup points, unfortunately, it is not our responsibility, we can always pass it on to the post office! Best regards
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Client
Rating: 3 out of 5
Very nice boots, as per the displayed model but had to take them to the cobbler to soften the leather, so stiff that it's impossible to put them on.
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Response from Cuirs Guignard
Hello, If the size is too tight, do not hesitate to send them back to us for an exchange. As you know, the boots are quite stiff at first, they will soften and stretch when worn. Best regards ETS GUIGNARD
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Client
Rating: 3 out of 5
Very good product. Beautiful leather, well packaged. However, the color in the photos is not the same in reality. In the photos, with the light, I was buying a CAMEL leather bag while it is actually shiny brown.
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Response from Cuirs Guignard
Hello, We are really sorry for this little issue, we try as much as possible to have unretouched photos to be as close as possible to the truth. We sometimes have small nuances with reflections, flash, etc., involuntary, moreover, we sometimes have differences in rendering from one skin to another in the same model. Best regards
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FURNO
Rating: 3 out of 5
The jacket is of good quality but is not very well sized.
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Henri
Rating: 3 out of 5
If nothing can be reproached regarding the shipping and packaging, on the other hand, it is quite different for the received garment: Three-quarter leather men's down jacket "101086" from the brand "DAYTONA", having ordered size 3XL after a phone exchange regarding my size, it turned out that I could not wear this item, the sleeves being way too tight?! Too bad because overall the garment exuded quality. No issues regarding the refund. HC
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Hyperion212
Rating: 3 out of 5
The leather is of excellent quality, however the zippers are poorly made (on the first use of the right sleeve, I ended up with it in my hand I tried to repair it myself but it broke. So it's dead for customer service, I'll see how I will manage). Otherwise the delivery service is quite long but it's understandable since some products are made to order. I think it's a very good site, I just had bad luck and that unfortunately happens
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Response from Cuirs Guignard
Hello, We take your message into account, we apologize for this small inconvenience and please do not hesitate to contact us for customer service. We will be able to change the zipper and send you the jacket as soon as possible, don't worry, it's not your fault, the zipper shouldn't come loose so quickly. Please remember to contact us by email or by phone. Best regards
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Christelle
Rating: 3 out of 5
Unfortunately the item was too large at the sleeves. I have to return it and the shipping costs are at my expense... very bad point compared to other e-commerce sites.
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Response from Cuirs Guignard
Hello, If the item is too large at the sleeves, it is quite possible to alter it, moreover, alterations are free! If needed, please do not hesitate to contact us by email or by phone 05 49 81 46 94. As for returns, unfortunately we indicate it on our site, indeed, return shipping costs are the responsibility of the customer. Best regards
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Client
Rating: 3 out of 5
Beautiful leather and quality, the only negative point of the order is the delivery, order made on the 17th sent on the 22nd received on the 25th but no email or SMS to inform that the package had arrived at the relay point, I ended up calling the relay point who told me that my package was indeed available and yet on the package tracking it was still in the mail center 14 while the package had arrived for 2 days. At the price of jackets, delivery could be free or of better quality by going through Chronopost and not Colissimo.
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Response from Cuirs Guignard
Hello, You indeed placed your order on the 17th, we shipped it on the 22nd and we sent you an email on your order tracking to inform you of the shipment and also to provide you with the tracking number. You can thus follow the progress of your package day by day from this link. However, it happens that emails arrive in your spam or that the email address is incorrect and unfortunately we cannot know. Moreover, you must necessarily receive an SMS or an email from the post office notifying you of the deposit at the relay point, it is strange that you received nothing. We are really sorry for this mishap and are happy that the leather suits you. Best regards. ETS GUIGNARD
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Emilie
Rating: 3 out of 5
Very beautiful product. You are very responsive to the questions I could ask you by email. I received it on time for my husband. The only small downside is that I expected to receive the jacket in a cover to protect it in addition to the bag. But otherwise, I recommend you 100%.
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Response from Cuirs Guignard
Hello, Thank you very much for your message, we want to clarify that we do not provide covers, we are not in favor of that. Leather garments should not be put under covers, they must absolutely breathe, do not enclose them. Best regards, ETS GUIGNARD
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Boulanger
Rating: 3 out of 5
The jacket in size M is way too small and in L way too big.. However, the salespeople are very available and kind.
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daniela
Rating: 3 out of 5
The return shipping costs are not great. I will not recommend.
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Response from Cuirs Guignard
Hello, We are really sorry if the product does not fit, this little Oakwood perfecto is one of the flagship pieces of the collection. We inform our customers very clearly on our site that return shipping costs are at their expense, it is noted in the general sales conditions and in the explanation on product returns. But we specify, however, that if you return the order for cancellation, we refund the product and also the shipping costs of 12 € charged at shipment, so you only have the return costs incurred and not the shipping and return. Best regards.
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PATRICK G.
Rating: 3 out of 5
Ordered Daytona Collins dark cognac leather jacket, delivery quite fast despite the weekend and the holiday. Jacket, beautiful leather quite thick, nice color. 1.80m 74kg size XL just right. Zipper unstitched by 2 cm at the bottom right, sewn back by me by hand with a good needle a solid thread, and a pliers, too bad! It was the last one!!
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Response from Cuirs Guignard
Fast and careful shipping. The jacket is really as shown in the photo. Very nice quality. Thank you
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Jacques P.
Rating: 3 out of 5
Order processing and delivery = excellent. The images on the site are misleading: color distorted. A bit disappointed with the item.
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Response from Cuirs Guignard
Hello, We processed your order on the same day of purchase and delivery was made within 48 hours. We try to do our best regarding our visuals, we do not want to alter the colors, precisely to avoid misleading the customer. However, it is not always easy depending on the resolutions of screens, PC, tablet, smartphone, etc. to have an exact rendering. However, regarding your Briana handbag, the blue color with a glittery aspect is really very close to the photo on the site. Do not hesitate to return the product if it does not meet expectations for order cancellation and a refund. Best regards.
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GUEDJ G.
Rating: 3 out of 5
Good and fast but a bit small in size
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chaput
Rating: 3 out of 5
I can only judge the shipment since the leather is a Christmas gift and I haven't unwrapped it, a gift package would have been welcome
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Patrick B.
Rating: 3 out of 5
Quality product but imperfections in the fur regarding the maintenance of the hairs and their fluidity (unsightly scattered tips causing rebellious spikes)
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Philippe N.
Rating: 3 out of 5
Good quality products. Serious site. However, the clothing sizes are very large. Take one size smaller than usual.
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Response from Cuirs Guignard
Hello, Our items generally run small, it may depend on the models and the cut. We provide our customers with a size guide on our site and ask for measurements with each purchase to guide our customers. In any case, our customer service remains available to assist you in choosing the right size. Do not hesitate to contact us if needed. See you soon, Les Cuirs Guignard
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Marion
Rating: 3 out of 5
Phone advice very good, very fast delivery. But I received a jacket that does not quite have the same appearance (quality of leather) as in the photos on the site and whose label was cut off, which looks a bit dubious, especially for a gift. No indication of material. I am therefore a bit disappointed.
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Response from Cuirs Guignard
Hello, The label of the garment was cut off because the sale price appeared just below and since it is a gift we thought it was better to remove it. Regarding the composition of the garment, a label is attached inside on the lining. We hope that the item will suit the person to whom you will give it and we wish you a very happy end of year celebrations. In any case, do not hesitate to contact our customer service who can answer your questions. See you soon, Cuirs Guignard
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pyouen
Rating: 3 out of 5
I am disappointed with Guignard leathers because I recently bought cowboy boots in size 43, it was the last pair in that size, so there was a discount but for me they were not new (the brand inscription on the soles was partially erased) hence my deduction.
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Response from Cuirs Guignard
Hello, We assure you that the boots shipped are indeed new. The scratches present under the soles were certainly made during fitting in the store, but under no circumstances do we sell second-hand boots. Please feel free to contact our customer service if needed. Have a nice day and see you very soon, Les Cuirs Guignard.
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Dusollier P.
Rating: 3 out of 5
Very nice coat, but at 449€ and losing buttons after a week, it's not great. Do we have to find a seamstress to redo them all?
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Response from Cuirs Guignard
Hello, We are really sorry for this inconvenience, we have a customer service and our own seamstresses. We can certainly take care of this type of repair. See you soon Cuirs Guignard
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Sandra D.
Rating: 3 out of 5
Nice product but arrived with several very visible scratches on the leather. I was offered a refund. I kept it anyway because I really like its cut and original color but I am disappointed with its condition upon receipt...
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Response from Cuirs Guignard
Hello We had indeed specified that the product had a vintage look and had more noticeable marks on the leather than on a smooth finish. As already proposed, we can issue you a refund if the product is not suitable. See you soon The Cuirs Guignard
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Client
Rating: 3 out of 5
Home delivery when it was requested to be delivered to a relay point. Otherwise, nothing to complain about for the rest.
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Response from Cuirs Guignard
Hello, Our delivery service would like to apologize for this inconvenience, indeed after verification we have confirmed your request for delivery to a parcel relay. The main thing is that you have received your order and that your new jacket satisfies you. See you soon, Les Cuirs Guignard
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Coudrier
Rating: 3 out of 5
The coat is perfect. However, there was a color mistake, I ordered a brown one and received a black one. Since the return is at my expense, I will keep it: too bad
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Response from Cuirs Guignard
Hello, It is true that we can barely see the difference between the black and dark brown you ordered, and we assure you that you received the brown color. If the product does not suit you, do not keep it reluctantly, please contact our customer service at 05 49 81 46 94. See you soon, The Cuirs Guignard team
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Marie
Rating: 3 out of 5
The delivery is very fast, the item conforms to the order except for the fact that it had no label on size, material, or cleaning.... we are not used to this and it's a shame because it raises doubts about quality, origin, and whether the product is new.
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Michèle
Rating: 3 out of 5
Good contact, with exchange of information. Unfortunately, in the photo, the jacket did not appear with a "worn" look that I do not like. I am returning the jacket for this reason and because the size is too tight. I hope the new one I chose will satisfy me to the maximum!
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Un C.
Rating: 3 out of 5
I received the jacket in record time. However, it is too small for me. I followed the advice of Cuirs Guignard who told me to choose size L. I am very disappointed.
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Response from Cuirs Guignard
Hello, We advise you to contact us by phone to discuss the exchange procedures together. We will cover the return shipping costs since it was a wrong size choice on our part. See you soon, Les Cuirs Guignard
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Ronan L.
Rating: 3 out of 5
The customer is not informed about the progress of their order on their account... this is a weak point... Package not received yet.
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PC
Rating: 3 out of 5
very fast delivery...but no warranty on the product!
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Florence
Rating: 3 out of 5
The leather is of good quality. The boots are comfortable. The only downside is that they don't really match the photo which presents them with a rounded toe. The ones I received have a pointed toe that is a bit too long. For a cowboy style, I recommend them.
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BOICOULIN H.
Rating: 3 out of 5
I bought a pair of shoes that I couldn't see photos of like the other shoes presented and I find that the delivery date is not precise enough (too large a margin).
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Client
Rating: 3 out of 5
impossible to give an opinion, 2nd reminder for evaluation. item not received. it's too early!
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TUZOLA
Rating: 3 out of 5
My down jacket is losing all its feathers, is that normal???
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Response from Cuirs Guignard
Hello, it's completely normal at the beginning, down jackets always lose a bit of feathers and volume. If it's too significant, we invite you to return the product to us for verification. We will send you a shipping voucher to your email address, so you won't have any shipping costs. We can then check your problem and make an exchange. Looking forward to your return. See you soon, The Cuirs Guignard team
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Client B.
Rating: 3 out of 5
It is a pity that returns are not covered.
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MADI C.
Rating: 3 out of 5
I wish to improve the shipping time thank you I am happy to place the order with us
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Gisele M.
Rating: 3 out of 5
I am returning it because it does not suit me, sleeves too short, not enough fitted.
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marie-noelle L.
Rating: 3 out of 5
Delivery time too long.
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Response from Cuirs Guignard
Mrs. Lechner, Our team did its best to ship your package within 4 days after receiving your order (Our site indicates delivery within 10 days for your item). The order was placed over a weekend and shipped on Friday 6/05 (after Ascension), so it is possible that delivery times were longer than usual. Hoping that the item received meets your expectations. Best regards, The Cuirs Guignard team
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Valérie P.
Rating: 3 out of 5
I received the leather jacket very quickly, but the package was in the name of the collection point, which thought it was a delivery for the store. My name was nowhere to be found, so the package was opened. And there was no way for the store to register the receipt of the package. The jacket was too small in size L, while I always take this size for my husband. I requested a refund because apparently there was no XL on the site. Return shipping costs at my expense: 19.50 euros! A big miss...
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Response from Cuirs Guignard
Hello, It is quite possible to make the exchange as we have the model in XL. Regarding your return costs, usually the costs are around 10 - 15 euros maximum. Do not hesitate to contact customer service who can provide you with advice on sizing (this model is fitted, so it can be worn in several ways) and the exchange process. Best regards, The Cuirs Guignard team
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françois D.
Rating: 3 out of 5
Good product, good phone contact, but shipping too expensive and I did not receive a message when the package arrived at the collection point. I had to call myself to find out.
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Response from Cuirs Guignard
Mr. Douriaut, We regret that you did not receive a notification from So Colissimo (usual process). Perhaps an error in coordinates? The main thing is that the product received meets your expectations and that our customer service was able to provide answers to your questions. Have a nice day, The Cuirs Guignard team
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