Customer reviews of Cura naturale

Hello Lou,

We have seen your review left on the product page.

Our shampoos are intentionally formulated without thickening agents. The thicker shampoos that are usually found owe their consistency to texturizing agents that do not add anything to the effectiveness of the product. With us, what is in the bottle are the active ingredients, not fillers.

For optimal use, two methods we recommend. Pour a dose into a bucket, foam with a jet and apply with a sponge on the coat. Or use a jet system with an integrated shampoo reservoir, very practical and economical, the fluid texture is perfect for this type of application. In both cases, diluting before use is the right practice, it optimizes the foam, distribution, and consumption of the product.

By the way, we will soon submit the question to our community to see if this texture is appreciated or if you prefer us to thicken it. Your feedback matters

Have a nice day

Hello,

Thank you for this complete and nuanced feedback.

Regarding the Mondial Relay delivery, this route is clearly abnormal and we are sorry. This type of situation unfortunately depends on the carrier but it is feedback that we will escalate.

Regarding the clay for damaged hooves, its fibrous texture well soaked in formula is completely normal, it is precisely what allows it to act deeply at the bottom of the cavities. For better hold, some practical tips: clean and dry the hoof thoroughly before any application, fill small gaps one by one deeply in the recesses, and let dry for a few minutes before the horse returns to the pasture. It is exactly the same logic as for the hoof sanitizing clay, which must also be applied at the beginning of grooming to take advantage of the drying time before going out. These few minutes make all the difference in effectiveness.

We are pleased, however, that the hair regrowth gel and tendon support oil are satisfactory.

Have a nice day

Hello,

Your disappointment is completely legitimate and we do not minimize it. This delay does not correspond to our usual promise and we are sincerely sorry.

We went through an exceptional growth period that we did not anticipate, amplified by the success of our seasonal editions and our ongoing promotional offer. This is not an excuse but a reality that we fully acknowledge. A new recruit will soon join our workshop, hiring is in progress, so that this situation does not happen again.

We hope that the products will meet your expectations and that your next experience will be very different.

Have a nice day

Hello,

Your dissatisfaction is legitimate and we do not minimize it.

We are going through an exceptional growth period that we did not anticipate at this scale, combined with the success of our launches and promotional offers. This is not an excuse but a reality that we fully acknowledge. A new recruit will be arriving very soon at the workshop to restore our usual shipping promise.

We would sincerely be sorry to lose you after this bad episode. If you wish to give us another chance, we hope your next experience will meet the standards you deserve.

Have a nice day.