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C
Rating: 5 out of 5
All the tested products were super effective, I'm very happy, fast shipping, it's possible to continue with them on many topics, I highly recommend
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Customer reviews of Cura naturale
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 193 published reviews
Summary of reviews
Cura naturale consistently delivers on product quality and effectiveness, with many reviews highlighting real results, exceptional scents, and strong performance across a wide range of items for horses and other uses. Customers praise fast, careful delivery and well-packaged orders, noting quick shipping and reliable packaging that protects products. The store distinguishes itself with helpful, prompt customer service and valuable advice, creating a dependable shopping experience. Repeated mentions of long-time satisfaction and loyalty reinforce the store’s reliability and high standards in both products and service.
Reviews 1, 2, 3 and 5 stars
Reset filtersF
Rating: 5 out of 5
Perfect as always
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L
Rating: 5 out of 5
Very reliable and reassuring brand. The transparency and quality of the compositions significantly reduce the mental load related to checking the ingredients. A real gain in daily serenity for the well-being of our horses.
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C
Rating: 5 out of 5
Super thank you
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A
Rating: 5 out of 5
Very happy to be able to use such healthy products for my little fragile Loulou
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A
Rating: 5 out of 5
Natural Cura quality always on point.
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A
Rating: 5 out of 5
Several orders at Cura naturale and always just as satisfied
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A
Rating: 5 out of 5
Satisfied with my order and the delivery.
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B
Rating: 5 out of 5
Always very satisfied with the products, the shipping and the follow-up if needed.
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B
Rating: 5 out of 5
Very good products.
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C
Rating: 5 out of 5
Very good products. Fast shipping and delivery.
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E
Rating: 5 out of 5
Fast super well packaged and great products
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J
Rating: 5 out of 5
Great product fast shipping
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L
Rating: 5 out of 5
Great product, fast and efficient delivery, thank you
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V
Rating: 5 out of 5
I love it, great products!
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C
Rating: 5 out of 5
The strawberry demulcent has a divine smell but the price is high .... As for the clay, I use it very often for my horse suffering from arthritis in the fetlock. Ras
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J
Rating: 5 out of 5
Always an amazing product! 100% satisfied with all my orders, starting with an exceptional scent with every new discovery
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A
Rating: 5 out of 5
I am satisfied with the products and the advice that have been given to me. My horse, who has sheath swelling issues, is already showing a nice improvement.
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M
Rating: 5 out of 5
Perfect as usual
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B
Rating: 5 out of 5
I highly recommend
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G
Rating: 5 out of 5
Package conforms and great products
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E
Rating: 1 out of 5
Order placed on Monday and received the Wednesday of the following week. Not a word to inform me of such a delay, to explain it, or to apologize... The website promises shipping within 24 hours on weekdays. So I had to ask the question on Facebook to get my order shipped... One cannot say that the response exuded consideration. A customer for several years, this is not the first time my order has taken time to arrive... when there is no bug to choose the shipping location. It is better to order from resellers than directly, it is safer, and it is really a shame to have to write this...
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Response from Cura naturale
Hello,
Thank you for this feedback, even if it is painful to read, and especially thank you for your loyalty over the years.
You are right on all points and we do not contest that. The lack of proactive communication on our part regarding this delay is a real shortcoming. You should not have had to ask the question to get a response, and the consideration you deserve as a loyal customer was clearly not met. We are sincerely sorry for this.
To be honest, we could not anticipate what happened to us. The conjunction of our growth, the success of our launches, and our promotional offers created a volume that no one in our team had seen coming at this scale. This is not an excuse, it is the reality of a small brand that is growing fast. Before hiring, we needed to have the perspective to confirm that this growth was sustainable. It is now evident and a new recruit is arriving very soon.
Your remark about proactive communication is fair and constructive, it is an area where we need to improve and we will take it to heart.
We sincerely hope to have the opportunity to offer you the experience you deserve during your next order.
Thank you for this feedback, even if it is painful to read, and especially thank you for your loyalty over the years.
You are right on all points and we do not contest that. The lack of proactive communication on our part regarding this delay is a real shortcoming. You should not have had to ask the question to get a response, and the consideration you deserve as a loyal customer was clearly not met. We are sincerely sorry for this.
To be honest, we could not anticipate what happened to us. The conjunction of our growth, the success of our launches, and our promotional offers created a volume that no one in our team had seen coming at this scale. This is not an excuse, it is the reality of a small brand that is growing fast. Before hiring, we needed to have the perspective to confirm that this growth was sustainable. It is now evident and a new recruit is arriving very soon.
Your remark about proactive communication is fair and constructive, it is an area where we need to improve and we will take it to heart.
We sincerely hope to have the opportunity to offer you the experience you deserve during your next order.
J
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Great
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O
Rating: 5 out of 5
At the top
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E
Rating: 5 out of 5
Super effective products, with very indulgent scents
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J
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Very well packaged
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L
Rating: 5 out of 5
Fast delivery and perfectly packaged. Very satisfied with my order!
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S
Rating: 5 out of 5
Natural and quality products all made in France.
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O
Rating: 5 out of 5
Perfectly satisfied with the ordered products which are very effective, the delivery was fast and the package was well taken care of, thank you!
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A
Rating: 5 out of 5
Super products!
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E
Rating: 5 out of 5
Super product, we start the treatment and the Lila conditioner
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C
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
High quality products! Enchanting scents for my horse's mane, however, very disappointed not to find orange blossom anymore. Impossible and that's a shame
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T
Rating: 5 out of 5
Perfect on everything !!
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E
Rating: 3 out of 5
Second order with you and unfortunately still the same problem with delivery. During my first order, I didn't say anything because it was during the holidays, so I could understand a delay. But this time, it's the same. It is indicated that an order placed before 1 PM is shipped the same day (or the next day otherwise), with delivery in 48 to 72 hours. In my case, it took 4 days for the order to be shipped, then more than a week to receive it, almost 2 weeks in total. The products smell good, but I also find that the quantities are a bit tight compared to the price. It's a shame because the overall experience is disappointing.
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Response from Cura naturale
Hello,
Thank you for your feedback and for your loyalty despite this second disappointing experience.
You are absolutely right and we do not seek to minimize your experience. Our promise of shipping before 1 PM on weekdays is a commitment we hold dear and we did not honor it on your order. We are going through a period of exceptional growth which, combined with the success of our editions and promotional offers, has exceeded the capacity of our workshop. We are sincerely sorry for this. A new recruit is arriving very soon to restore our usual pace, and this promise will become our daily routine again.
Regarding the quantities, our formulas are designed to be effective at precise and reasonable doses. Quality takes precedence over quantity, and a well-formulated product does not need to be used in large quantities to work fully. This is a deliberate choice in our approach.
We hope to offer you a much better experience during your next order.
Thank you for your feedback and for your loyalty despite this second disappointing experience.
You are absolutely right and we do not seek to minimize your experience. Our promise of shipping before 1 PM on weekdays is a commitment we hold dear and we did not honor it on your order. We are going through a period of exceptional growth which, combined with the success of our editions and promotional offers, has exceeded the capacity of our workshop. We are sincerely sorry for this. A new recruit is arriving very soon to restore our usual pace, and this promise will become our daily routine again.
Regarding the quantities, our formulas are designed to be effective at precise and reasonable doses. Quality takes precedence over quantity, and a well-formulated product does not need to be used in large quantities to work fully. This is a deliberate choice in our approach.
We hope to offer you a much better experience during your next order.
M
Rating: 5 out of 5
A brand that I really recommend +++! Adapted and quick advice, real follow-up and real results with the products!
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A
Rating: 5 out of 5
Product that smells really good
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