Customer reviews of Cura naturale

Hello, thank you for your feedback and we are happy to hear that you like the products

Regarding shipping times, we are going through a period of growth faster than anticipated, amplified by the success of our seasonal editions. A new recruit has joined the workshop to restore our usual shipping promises as soon as possible.

Have a nice day

Hello Céline, we read your feedback with real surprise, as all the reviews left on the anti-fly range testify to an effectiveness that our clients highlight season after season. A total lack of results is really not an experience we understand without more context.

The main active ingredient in our repellent range is Java lemongrass, hydrated and cyclized. This process stabilizes the active molecules naturally present in the plant, which are among the most scientifically studied natural repellent molecules for biting insects. The transformation we use allows for a more prolonged and stable action than raw essential oil. Therefore, the performance of the products cannot be called into question in terms of formulation; it is generally in the usage modalities that the discrepancies in results lie.

Several essential parameters condition the actual effectiveness. For the Spray Repellent, since the formula is biphasic, the bottle must be shaken very vigorously before each use to properly mix the two phases and release the actives. This is often a neglected but crucial step. The quantity must be generous, in mist over the entire coat, and the frequency must be daily during peak season, with systematic renewal after showering, sweating, or rain. For the Repellent Oil, the recommended rhythm is every 3 days on the most attacked areas, in addition to the spray and not as a replacement. The range is designed to work in complete synergy: Spray Repellent on large areas daily, Repellent Oil and Natural Clay in alternation on very exposed areas, Repellent Shampoo during showers. Used in isolation or irregularly, the results are significantly less convincing, just like with any repellent on the market.

Additionally, there are external factors: pest pressure varies greatly depending on regions and years, some humid areas or those close to water experience particularly intense attacks, and some horses attract more than others due to their metabolism.

To truly understand what happened and find a solution adapted to your situation, we would be delighted to discuss with you. Write to us at [email protected] specifying your protocol, your region, and the pest pressure you are experiencing, our customer service team will respond to you personally.

Have a nice day

Hello Marjorie, thank you for your order and we understand your wait.

Our workshop is experiencing significant growth which occasionally extends our shipping times, but our promise remains same-day shipping for any order placed on a business day before 1 PM. A new recruit is joining the team and we will be fully up to date very soon.

For precise tracking of your package, write to [email protected] with your order number, our customer service team will get back to you within 24 hours with a clear response regarding the delivery.

Have a nice day

Hello,

Thank you for your feedback, and I am truly sorry to hear about this bad experience with this order. Several points deserve serious attention.

Regarding the scent of the Joint Comfort Oil, a rancid smell is not normal and does not correspond to what we expect from our products. This is likely a defect with this specific bottle that we absolutely need to be informed about so we can address the issue. Could you please write to us at [email protected] including your order number and a description of the problem? The team will handle the replacement and will escalate it to the workshop to check the concerned batch.

Regarding the Repellent spray that your dog avoids, this is genuine feedback we hear. Some dogs are indeed more sensitive to the smells of repellent solutions. A tip that works well in this case: spray into the palm of your hand and then apply directly to the coat, which helps avoid the noise of the spray that can be disturbing and allows for better control of the application area. For hard-to-reach areas and areas where ticks attach (ears, around the eyes, inner thighs, base of the tail), the Repellent Oil applied specifically may be more relevant, as it is gentler to apply than a spray.

Regarding effectiveness against ticks, several factors can play a role: parasitic pressure in the area, frequency of application, application areas. Protection with our products requires consistency and a comprehensive approach, and it is not suitable for all intense parasitic pressures. Please feel free to get back to me with more details about your dog's environment and the frequency of application, and I can guide you more precisely.

Regarding the delays, I completely understand your frustration and thank you for your patience.

Have a nice day.

Hello,

Thank you for this feedback, even critical it is valuable for us to help improve.

Can you tell us a bit more about what you specifically felt was missing? Product information, order tracking, responsiveness, post-purchase communication... This helps us identify the areas to prioritize for improvement. You can write to us at [email protected], your feedback will be carefully read by the team.

Have a nice day

Hello,

I understand, these delays do not meet our standard and it is legitimately frustrating.

Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.

To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.

Have a nice day

Hello, thank you for your feedback, and we completely understand your disappointment. Choosing an express delivery option and not having it respected is legitimately frustrating, this point deserves us to look at your case in detail.

Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.

Have a nice day

Hello,

Thank you for your feedback and for your trust in our products, it really means a lot to us!
Regarding the delays, we are sincerely sorry. An information banner was indeed displayed on our site to warn our customers about the extended delays. We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. Behind each order, there is a small passionate team that formulates, produces, and ships itself, without intermediaries. This proximity is our strength, but it has its limits when growth accelerates faster than we anticipated. We cannot predict success. We can only do our best to adapt, and that is exactly what we are doing. Our new recruit has just joined the workshop and our entire team is mobilizing every day to restore our usual shipping times as quickly as possible.
We hope to offer you a much better delivery experience on your next order.

Have a nice day.

Hello, thank you for your loyalty and we are pleased to hear that the products continue to have their effect, even though we understand that these two delivery experiences did not meet your expectations.

Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. An information banner was displayed on the site so that everyone could place orders with full knowledge of the situation.

Good news, a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

Have a nice day

Hello, thank you for your feedback, and we are pleased to hear that the products suit you despite the disappointment with this order.

Regarding the delays, we completely understand your frustration. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. An information banner was displayed on the site during this period so that everyone could place orders with full knowledge of the situation, which is also why we did not apply any individual commercial gesture: the situation affected all orders in the same way.

Good news, a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

Have a nice day

Hello, thank you for your feedback, although we sincerely regret reading these two points.

Regarding the delay, a month of waiting is obviously not our standard and we understand your disappointment. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. Good news: a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

On the products, not seeing any evolution is always frustrating. Several parameters can explain this depending on the animal's profile and the issue, and we would be happy to discuss more specifically with you to understand the situation and guide you towards the most suitable protocol. Write to us at [email protected] with your order number, and we will take your case seriously.

Have a nice day

Hello,

Thank you for your feedback and we sincerely apologize for this delay which does not reflect our usual standards.
We would like to clarify: an information banner was indeed displayed on our site to warn our customers about the extended delays before they placed their order. We are nonetheless sorry if it was not sufficiently visible at the time of your purchase.
We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. The volume of orders has exceeded the capacity of our workshop and we are sincerely sorry for that. Before hiring, we needed to have enough hindsight to confirm that this growth was sustainable. It is now evident and our new recruit has just joined the workshop. Our entire team is doing its utmost to restore our usual shipping times as quickly as possible.
We sincerely hope to offer you a much better experience on your next order.

Have a nice day.

Hello,

Thank you for your feedback, and we understand your disappointment, a one-month delay is indeed unacceptable, it is very far from our standard and we are sincerely sorry.

Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, and everything is being put in place to ensure that this type of delay does not happen again.

We would really be happy to restore your trust. If you wish, write to [email protected] mentioning your order number, the team will see what can be done to assist you with a future order.

Have a nice day

Hello,

Thank you for this feedback, sincere on both points and really appreciated regarding the care taken in the packaging.

Regarding the shipping delay, you are right and we are sorry about it. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon.

Regarding effectiveness, your feedback deserves us to dig deeper together. Depending on the product used and the targeted issue, the response can be very different, and some of our treatments really act deeply over time rather than immediately. If you would like us to review the protocol to better match your animal's situation, please write to [email protected] with some details (the product used, the issue, how long it has been applied), we would be happy to adjust with you.

Have a nice day!

Hello,

Thank you for your feedback, and we are happy to read that the product is effective.

Regarding the delivery time, you are absolutely right, more than 15 days is very far from our standard and we are sincerely sorry. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, everything is being put in place to ensure that this type of delay does not happen again.

Have a nice day

Hello Lou,

We have seen your review left on the product page.

Our shampoos are intentionally formulated without thickening agents. The thicker shampoos that are usually found owe their consistency to texturizing agents that do not add anything to the effectiveness of the product. With us, what is in the bottle are the active ingredients, not fillers.

For optimal use, two methods we recommend. Pour a dose into a bucket, foam with a jet and apply with a sponge on the coat. Or use a jet system with an integrated shampoo reservoir, very practical and economical, the fluid texture is perfect for this type of application. In both cases, diluting before use is the right practice, it optimizes the foam, distribution, and consumption of the product.

By the way, we will soon submit the question to our community to see if this texture is appreciated or if you prefer us to thicken it. Your feedback matters

Have a nice day

Hello,

Thank you for this complete and nuanced feedback.

Regarding the Mondial Relay delivery, this route is clearly abnormal and we are sorry. This type of situation unfortunately depends on the carrier but it is feedback that we will escalate.

Regarding the clay for damaged hooves, its fibrous texture well soaked in formula is completely normal, it is precisely what allows it to act deeply at the bottom of the cavities. For better hold, some practical tips: clean and dry the hoof thoroughly before any application, fill small gaps one by one deeply in the recesses, and let dry for a few minutes before the horse returns to the pasture. It is exactly the same logic as for the hoof sanitizing clay, which must also be applied at the beginning of grooming to take advantage of the drying time before going out. These few minutes make all the difference in effectiveness.

We are pleased, however, that the hair regrowth gel and tendon support oil are satisfactory.

Have a nice day

Hello,

Your disappointment is completely legitimate and we do not minimize it. This delay does not correspond to our usual promise and we are sincerely sorry.

We went through an exceptional growth period that we did not anticipate, amplified by the success of our seasonal editions and our ongoing promotional offer. This is not an excuse but a reality that we fully acknowledge. A new recruit will soon join our workshop, hiring is in progress, so that this situation does not happen again.

We hope that the products will meet your expectations and that your next experience will be very different.

Have a nice day

Hello,

Your dissatisfaction is legitimate and we do not minimize it.

We are going through an exceptional growth period that we did not anticipate at this scale, combined with the success of our launches and promotional offers. This is not an excuse but a reality that we fully acknowledge. A new recruit will be arriving very soon at the workshop to restore our usual shipping promise.

We would sincerely be sorry to lose you after this bad episode. If you wish to give us another chance, we hope your next experience will meet the standards you deserve.

Have a nice day.

Hello,

Thank you for this feedback, even if it is painful to read, and especially thank you for your loyalty over the years.

You are right on all points and we do not contest that. The lack of proactive communication on our part regarding this delay is a real shortcoming. You should not have had to ask the question to get a response, and the consideration you deserve as a loyal customer was clearly not met. We are sincerely sorry for this.

To be honest, we could not anticipate what happened to us. The conjunction of our growth, the success of our launches, and our promotional offers created a volume that no one in our team had seen coming at this scale. This is not an excuse, it is the reality of a small brand that is growing fast. Before hiring, we needed to have the perspective to confirm that this growth was sustainable. It is now evident and a new recruit is arriving very soon.

Your remark about proactive communication is fair and constructive, it is an area where we need to improve and we will take it to heart.

We sincerely hope to have the opportunity to offer you the experience you deserve during your next order.

Hello,

Thank you for your feedback and for your loyalty despite this second disappointing experience.

You are absolutely right and we do not seek to minimize your experience. Our promise of shipping before 1 PM on weekdays is a commitment we hold dear and we did not honor it on your order. We are going through a period of exceptional growth which, combined with the success of our editions and promotional offers, has exceeded the capacity of our workshop. We are sincerely sorry for this. A new recruit is arriving very soon to restore our usual pace, and this promise will become our daily routine again.

Regarding the quantities, our formulas are designed to be effective at precise and reasonable doses. Quality takes precedence over quantity, and a well-formulated product does not need to be used in large quantities to work fully. This is a deliberate choice in our approach.

We hope to offer you a much better experience during your next order.

Hello,

Thank you for your feedback, and we sincerely apologize for the disappointment caused by this order. Receiving a product that has partially spilled in the box is never a pleasant experience, and we completely understand your frustration.
To explain our protocol transparently. When a package arrives damaged due to transport, the reflex to have is to issue a reservation or refuse the package directly upon delivery. In this case, we can fully compensate you because the carrier's responsibility is engaged. If the package has already been received without reservation and the product remains usable in the long term, we take on the inconveniences caused by transport but only up to the estimated loss after exchange with you, and not on the total value of the order. This is the protocol we systematically apply to remain fair and proportionate in our compensations.
Direct replacement of the product is not our practice, but the voucher remains freely usable on the site, with no expiration date, allowing you to use it on a future order at your convenience.
We are delighted to read that the products themselves give you complete satisfaction; it is a real pleasure for us to know that.

Have a nice day.

Hello, we have seen your comment which seems to echo the one already left on the product sheet, we hope our response has provided you with some clarifications.

To complete: our formulas are very concentrated in natural actives, a small amount is enough per application and the gel is applied locally and targeted, not in a wide coverage. The actual price per liter in use is therefore quite different from what the format suggests.

Your feedback is heard and guides our evolutions: a 250 ml format as well as a pack of 2 x 250 ml will be arriving soon at a more advantageous price.

Have a nice day.

Hello,
We are sincerely sorry for this experience. Once the packages are entrusted to the carriers, we unfortunately do not have control over how they are handled, and a damaged package upon delivery is always a regrettable situation that we cannot anticipate on our side.
As soon as you reported the refusal of the package, we immediately initiated the preparation of a new package to send it to you as quickly as possible. However, the reshipment coincided with the launch of our spring editions, a period that generates an exceptional volume of orders and had extended our shipping times. A banner was present on the site to inform our customers, and we apologize if this caused a longer wait than expected.
Your package has indeed arrived since, and we have also sent you an email to inform you. We hope you can finally enjoy your products.
Have a nice day.

Hello,
Thank you for your feedback and we are glad that the clay had an effect in reducing the swelling of your mare's tendon. Regarding the reaction you are observing, the allergic risk is really very low with our clay. Indeed, it mainly acts on the surface with a limited penetration rate, and the concentration of essential oils is precisely dosed to remain within the framework of safe and well-tolerated use.
What we think rather is that the clay may have been applied too frequently, which can dry out the skin and create skin irritation. That is why we always recommend combining the clay with an oil alternately to prevent the skin from saturating, and to leave days without treatment to allow it to breathe. We therefore advise against using the clay alone repeatedly and for extended periods.
Moreover, if your mare had truly developed an allergy, she would very likely have presented generalized urticaria. Furthermore, it would be illogical for the clay to have reduced the swelling of the tendon while simultaneously causing an allergic reaction.
Could you please contact us directly indicating exactly which products you applied and how often? Also, feel free to send us photos of the observed reaction, this will help us better understand the situation and provide you with a more precise response.
Have a nice day.

Hello,
Thank you for your feedback. Regarding the purifying clay for hooves, we have already responded to your review in detail and we remain available to assist you further if you wish.
Regarding the detangler & shine spray, we have also tried to assist you through customer service to guide you to the best solution. We are well aware that our packaging can be sensitive, and we want to inform you that it is set to evolve soon. Furthermore, some fragrances may react to negative temperatures, which can affect the spray. However, with the solution provided by customer service, the product remains completely usable and functional, without losing any of its benefits. This issue will definitely be resolved by next winter.
We remain available if you wish to discuss further with us.
Have a nice day!

Hello Alixia, Thank you for your order. I am sorry for your disappointment. Indeed, we were caught off guard during the holidays by the number of orders. We could not meet our usual shipping times of 24 hours. The delay must have been extended to 3 working days. Have a nice day, Emmanuel

Hello Magali, I read your comment with great attention and I am sincerely sorry to learn that your first experience with our brand was so disappointing. I completely understand your frustration with this accumulation of problems and I sincerely apologize. Regarding the processing time, the holiday period has indeed extended our usual deadlines and I am sorry for that. Your email regarding the brush has been received and was being processed for a response this Monday. I regret that the wait during the weekend added to your frustration. We receive a lot of requests during this period and we have a small team. I will handle your email first thing this morning, your satisfaction remains our only priority, and we absolutely do not want to leave you with this very bad impression. We will certainly find a solution for the damaged product. Best regards, Emmanuel

Hello Pauline, Thank you very much for your feedback. I am sincerely sorry that your experience did not meet your expectations regarding delivery and I completely understand your disappointment with this delay. The holiday period was marked by an exceptional demand that we did not anticipate. Despite all our efforts to ship each order as quickly as possible, this influx unfortunately extended our usual preparation times. As a reminder, your package was still delivered 6 working days after your order. An order placed on Saturday was shipped on Wednesday, which is an additional 48 hours delay. Your opinion is very valuable as it helps us improve. Rest assured that we have learned lessons from this period and that we will do everything possible next year to ensure that this situation does not happen again. Thank you for your patience, I wish you a nice day. Emmanuel

Hello, Thank you for your feedback, and we are sincerely sorry to read that the result did not meet your expectations. The 'sticky' effect you describe is almost always a sign of product overdose. Our nourishing oil is a very pure and rich formula, without water. A very small amount is sufficient. If too much is applied, the fur becomes saturated and can no longer absorb, which gives this greasy or sticky appearance. Our advice for a better experience: Next time, try applying much less. Just pour 2-3 drops into the palm of your hand, rub your palms together, then stroke your dog's fur. This way you will get all the benefits of nutrition and shine, without the sticky effect. We hope this little tip will help you appreciate the product better. Have a nice day!

Hello Sylvie, Thank you for your order! We have received an enormous number of orders and with the holidays (public holiday and bridge), we have not managed to keep up with the shipments. At the beginning of this week, all orders will be shipped, including yours! Regarding your 2 other orders, I cannot find any exchange mentioning a problem, could you please write to me by email to discuss it? Thank you, have a great day Emmanuel.

Hello Alexia, I am sorry, despite my customer service request on 8/12 with Mondial Relay for your package that was not delivered, I only received a response today, 15/12. As mentioned in the email, we will send you a package again starting tomorrow. Have a nice day, Emmanuel

Hello Valentin, unfortunately at this time of year, Mondial Relay seems to struggle to manage abnormal situations like it was the case with your closed relay point. As discussed with you by email, your package will apparently be delivered to you at the beginning of this week, sorry for this unusual delay. Best regards, Emmanuel

Hello Sarah, I am sorry for this inconvenience. After looking at your order, for your two mane products, no tape is used as it is usually not necessary. However, it may be an isolated accident, as is your case, often due to a mishandled package during transport. Please feel free to contact us by email directly so we can offer you a solution. Have a nice day Emmanuel

Hello Samanta, Thank you very much for your feedback and for your honesty! We welcome your comments with pleasure: the goal of this evolution of the website is precisely to make navigation easier for you, to better highlight seasonal products or targeted care according to needs. We know that some adjustments can be surprising at first, and your feedback helps us refine all of this. Please do not hesitate to write to us by email to share your more detailed impressions: we collect them with attention and kindness. Aurélie from the Cura naturale team

Hello Sylvia, I am sorry to read you. Unfortunately, it happens that Mondial Relay takes longer to deliver but it is fortunately rare. I see that your order has indeed arrived at the relay point today and is ready to be picked up. I remain available if needed, Have a nice day to you Emmanuel

Hello Hélène, as mentioned in the email, I contacted Mondial Relay to ask them to deliver your order. I haven't heard back from them yet. As soon as I have a response, I will get back to you, and if it is not conclusive, we will send a package from our workshop at our expense. Best regards, Emmanuel

Hello, Thank you for your feedback, even though we are sincerely sorry to read about your disappointment. It is important to clarify that there may have been a small misunderstanding regarding the expected effect: our warming treatments are not designed to cause intense skin heat, which could be dangerous and lead to burns. Their goal is to stimulate skin receptors through a synergy of essential oils (camphor rosemary, fragrant gaultheria, lavandin super, black pepper), in order to generate a gentle warmth sensation and deep relaxation at the tissue level. To fully experience the effects, it is necessary to use the product several times, following the application advice, as the action is progressive and aims for comfort in the medium term. We remain at your disposal to guide you in the use, so that you can get the best benefit from it. Have a nice day, Aurélie

Hello Thank you for your feedback. We are glad that the delivery was fast, but we are sorry to hear that the effectiveness of the products did not meet your expectations. The action of our treatments can vary depending on the issue encountered, the regularity of application, and the quantity used. Please feel free to contact us directly so that we can better understand your usage and advise you on adjustments or combinations that could improve the results. Your satisfaction is important to us and we will do our best to find a suitable solution! Best regards, Aurélie