Customer reviews of Cura naturale

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 193 published reviews
5 2 009 92% 4 100 5% 3 28 1% 2 22 1% 1 34 2%

Summary of reviews

Cura naturale consistently delivers on product quality and effectiveness, with many reviews highlighting real results, exceptional scents, and strong performance across a wide range of items for horses and other uses. Customers praise fast, careful delivery and well-packaged orders, noting quick shipping and reliable packaging that protects products. The store distinguishes itself with helpful, prompt customer service and valuable advice, creating a dependable shopping experience. Repeated mentions of long-time satisfaction and loyalty reinforce the store’s reliability and high standards in both products and service.

Reviews 1, 2 and 3 stars

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L
Léna P.
Rating: 2 out of 5
following a purchase from 16/06/2025
Great site, the only negative point would be the delivery time, I paid to have it the next day but it arrived 2 days later, the same time as if I hadn't paid for express delivery a bit disappointed but oh well...
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Response from Cura naturale
Hello Léna, I am sorry to read about your experience with your order. It happens that there are many orders during the weekend and the shipping of orders can be delayed at the beginning of the week. Despite a 24-hour delay in shipping, the choice of express delivery allowed for delivery the day after shipping, which was Thursday. With standard delivery, you would have been delivered Friday at the earliest, or even Monday. In this specific case, do not hesitate to contact us to refund the price difference between express delivery and standard delivery. I remain available if needed, Emmanuel
E
Emilie V.
Rating: 1 out of 5
following a purchase from 16/06/2025
«Error during my order when I entered the promo code. Instead of the 10% discount, the delivery became free and the validation was done automatically. It was 3:07 PM when I searched in vain for help by email, social networks... Order immediately passed for shipping so impossible to cancel. 24 hours later, obviously, I was told it was too late, without the slightest consideration. Not even a call when I tried all channels and there is no phone number, I admit to being quite disappointed... I had also ordered a product, I received the refill and not the spray. That's a lot for a single order that arrived by the greatest of chances at a locker where I sent a friend to be on time and then I wanted to have the products delivered to him. I have already ordered several times but I admit that this could make me think twice before ordering again
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Response from Cura naturale
Hello Émilie, We are sincerely sorry that your experience did not meet your expectations. We understand your frustration, especially since several elements have accumulated on this order. Regarding the 10% promotional code, no message was sent to us on this subject. That said, we can of course grant you this discount through our loyalty program: do not hesitate to request it, we will take care of it with pleasure. Your message reached us at 3:07 PM, but the order had already been prepared and shipped immediately, as mentioned in our response the next morning. We are a small passionate team, which allows us to ship orders very quickly... sometimes too quickly, as was unfortunately the case here. This makes last-minute changes difficult to integrate once the order is launched for preparation. As for the product received, it is not a preparation error: the product sheet specifies that the 500 ml format corresponds to a refill. We understand that this may have caused confusion, and we will review its presentation to make this information more visible. We are sorry that this order did not meet your expectations. Your feedback is valuable and helps us to constantly improve our service. If you wish to discuss this or find a solution together, we are of course at your disposal. Have a nice day, Aurélie
J
Jeremy L.
Rating: 1 out of 5
following a purchase from 28/06/2025
No customer service paid product and never received
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Response from Cura naturale
Hello Jeremy, following our exchanges by email, it turns out that we did not receive your first messages and as soon as we received your messages yesterday, your package that had been returned to us has been resent to you. I remain available if needed, Emmanuel
S
Sylvie P.
Rating: 3 out of 5
following a purchase from 22/06/2025
Not clear whether the sprayers are included with the products or not
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Response from Cura naturale
Hello Thank you for your feedback, and I completely understand your comment. We are currently working on a new website to make the information even clearer, particularly by distinctly separating the classic formats (with sprayer) and the refill formats. This is already in place for our Detangler & Polish, and it will soon be extended to all concerned products. If you were referring to the repellent, our apologies for this lack of clarity! Thank you again for your feedback, it helps us improve. Aurélie
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