Customer reviews of Cura naturale

Hello,

Thank you for this feedback, even if it is painful to read, and especially thank you for your loyalty over the years.

You are right on all points and we do not contest that. The lack of proactive communication on our part regarding this delay is a real shortcoming. You should not have had to ask the question to get a response, and the consideration you deserve as a loyal customer was clearly not met. We are sincerely sorry for this.

To be honest, we could not anticipate what happened to us. The conjunction of our growth, the success of our launches, and our promotional offers created a volume that no one in our team had seen coming at this scale. This is not an excuse, it is the reality of a small brand that is growing fast. Before hiring, we needed to have the perspective to confirm that this growth was sustainable. It is now evident and a new recruit is arriving very soon.

Your remark about proactive communication is fair and constructive, it is an area where we need to improve and we will take it to heart.

We sincerely hope to have the opportunity to offer you the experience you deserve during your next order.