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T
Rating: 5 out of 5
Very good product My customers are delighted to find your products in our saddlery in Juniville (all in the saddle)
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Customer reviews of Cura naturale
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 193 published reviews
Summary of reviews
Cura naturale consistently delivers on product quality and effectiveness, with many reviews highlighting real results, exceptional scents, and strong performance across a wide range of items for horses and other uses. Customers praise fast, careful delivery and well-packaged orders, noting quick shipping and reliable packaging that protects products. The store distinguishes itself with helpful, prompt customer service and valuable advice, creating a dependable shopping experience. Repeated mentions of long-time satisfaction and loyalty reinforce the store’s reliability and high standards in both products and service.
Reviews 1, 2, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Very well packaged and protected product, well done! I tested the product on the horse and I find it good, it protects and heals, non-greasy and easy to apply. Given the first purchase, which I am satisfied with, I plan to try other products
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A
Rating: 5 out of 5
Very fast shipping. Very good quality products. Thank you
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A
Rating: 5 out of 5
Julie was very responsive following this urgent order, the day before a holiday. The clay for sensitive hooves immediately relieved my mare during a too short trimming. I highly recommend!
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F
Rating: 5 out of 5
Too happy with the repellent oil. And the vine peach detangler is a killer
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M
Rating: 5 out of 5
Magnificent product
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M
Rating: 1 out of 5
Order placed on 04/08/2026 never received! It is 22/08/2026 and I still have not been refunded! Customer service is pathetic!
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Response from Cura naturale
Hello Mélanie, we have just reviewed your file in detail to respond to you clearly.
Your order was placed on August 4th after 1 PM: it was therefore shipped the next day, and delivered on August 6th before 1 PM, in accordance with the announced express deadline. However, we understand that the display of the actual delay, between the processing of the order and its receipt, may be confusing, and we will clarify it on the site in the coming days.
Regarding the pickup, the point you had chosen was not available: in this case, it is the carrier who automatically reassigns the package to the nearest relay, without us being able to intervene. The package was returned to us due to not being picked up, and your order has already been refunded to your payment method.
We will get back to you by email to compensate you for the fees, as we want this inconvenience to be resolved as best as possible.
The Cura naturale team
Your order was placed on August 4th after 1 PM: it was therefore shipped the next day, and delivered on August 6th before 1 PM, in accordance with the announced express deadline. However, we understand that the display of the actual delay, between the processing of the order and its receipt, may be confusing, and we will clarify it on the site in the coming days.
Regarding the pickup, the point you had chosen was not available: in this case, it is the carrier who automatically reassigns the package to the nearest relay, without us being able to intervene. The package was returned to us due to not being picked up, and your order has already been refunded to your payment method.
We will get back to you by email to compensate you for the fees, as we want this inconvenience to be resolved as best as possible.
The Cura naturale team
L
Rating: 5 out of 5
Never disappointed
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C
Rating: 4 out of 5
Very reactive
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E
Rating: 5 out of 5
Impeccable products with great fragrances and very effective, fast delivery, I recommend!
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C
Rating: 5 out of 5
Perfect product
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O
Rating: 5 out of 5
Your products are very good and very effective for all types of problems.
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Z
Rating: 5 out of 5
Very good products, I recommend your range to those around me
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A
Rating: 1 out of 5
I am not satisfied with the result, after 15 minutes the flies come back
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Response from Cura naturale
Hello Alexis, we hear your disappointment regarding the return of the flies so shortly after application.
Such a result is not the expected behavior of the Repellent Oil, whose active ingredient of plant origin is documented and evaluated: applied to healthy skin and well massaged for it to penetrate, its full effectiveness window is counted in hours, around 4 to 10 hours in case of high insect pressure, and can last up to one to several days in moderate pressure. A return of flies in a few minutes indicates a usage point to adjust, which we would be happy to discuss with you.
Write to us at [email protected] with your order number, we will review it together to ensure the product meets your satisfaction.
The Cura naturale team
Such a result is not the expected behavior of the Repellent Oil, whose active ingredient of plant origin is documented and evaluated: applied to healthy skin and well massaged for it to penetrate, its full effectiveness window is counted in hours, around 4 to 10 hours in case of high insect pressure, and can last up to one to several days in moderate pressure. A return of flies in a few minutes indicates a usage point to adjust, which we would be happy to discuss with you.
Write to us at [email protected] with your order number, we will review it together to ensure the product meets your satisfaction.
The Cura naturale team
C
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Always fast and perfectly packaged.
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C
Rating: 5 out of 5
top
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I
Rating: 1 out of 5
Terrible experience with customer service. I received my package with 2 repellent oils and 2 refills for foot oils. One of the two bottles for foot oils was not properly protected during packaging: the cap was not wrapped in craft paper. Result: open cap, all my products are soaked, and I lost 7/8 of the product. No big deal, a few photos, report to customer service. That's where the sketch begins! "You should have expressed your reservation to the delivery person" -> Easy, my package was delivered in a collection box. How do I express the issue? Impossible! "Then you should have refused the package" -> So deprive myself of repellent oils in the middle of a heatwave that I desperately needed. "Well, we are willing to make an effort but we want photos of the product on a scale to estimate the loss" -> Okay, photos sent. "So actually we also need photos of the open cap (phew, I had taken some in the box), then on the scale with the product name visible, then your photos are too blurry, then not bright enough, then we need to see what remains IN the bottle AND the product name AND the weight on the scale in the SAME PHOTO (great with phones and their auto-focus), I could go on and on. In short, I ended up with a package where all the products are disgusting, one sacrificed, and a customer service that is leading me on hoping I will abandon my claim, all while one of THEIR preparers messed up the packaging. CURA is over for me, there is one thing I hate, and that is bad faith.
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Response from Cura naturale
Hello Inès, thank you for taking the time to detail your experience, even though we would have preferred to spare you this. A damaged product upon packaging, then a follow-up that became heavier with messages, is not the way we want to support our customers, and we acknowledge that without reservation. The case has since been taken over directly on our side, with our apologies and the resending of the lost product. We are correcting internally what needs to be corrected, both in preparation and in our way of handling these reports. We sincerely hope to have the opportunity to show you a completely different face one day.
The Cura naturale team
The Cura naturale team
A
Rating: 5 out of 5
Quality products that I recommend 100%
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C
Rating: 5 out of 5
Perfect! Order arrived in super packaging and quality and effective product!
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É
Rating: 5 out of 5
Very well produced, well packaged. The effectiveness of the product is satisfactory.
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M
Rating: 5 out of 5
Perfect purchase and package received very well packaged natural products that work very well.
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C
Rating: 5 out of 5
Great! Fast shipping.
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M
Rating: 5 out of 5
Always impeccable, this is the second time I order and I am never disappointed!
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M
Rating: 1 out of 5
Fast delivery, sunscreen balm product is not suitable for use despite beautiful sales arguments. The product saturates the skin, no breathing, impossible to remove, the
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Response from Cura naturale
protective grease
A
Rating: 5 out of 5
I am very happy with my order, quality product and very effective! I had a small order mix-up at the time of shipping, but very responsive and understanding
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C
Rating: 5 out of 5
Order received quickly
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A
Rating: 5 out of 5
As always, fast delivery and the products are great
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S
Rating: 5 out of 5
Fast delivery and quality products. Thank you
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E
Rating: 5 out of 5
Simple and quick
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L
Rating: 5 out of 5
Always very satisfied, the quality of the detangler and its scent always on point!
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A
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Awesome! Hyper effective product, quality +++
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M
Rating: 5 out of 5
Repellent product and top delivery
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S
Rating: 5 out of 5
Fast service. I received my order in 5 days. I got a great welcome offer. Great for discovering the products
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C
Rating: 5 out of 5
Delivered very quickly The site is serious and the products are of good quality A reservation about the anti-insect oil which does not provide total barrier
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M
Rating: 5 out of 5
Perfect as always
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A
Rating: 2 out of 5
Extremely expensive shipping for a home delivery that ultimately turns into a drop-off at a relay point because the delivery person did not bother to come to my place! The customer service leaves us with the fait accompli. Admittedly, the delivery course is not under their responsibility, but collecting the 7 euros is!
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Response from Cura naturale
Hello, we understand your disappointment in picking up your package at a relay point when you had chosen home delivery.
To clarify the facts calmly: the carrier's tracking indicates a presentation at your address on August 11, recorded as the recipient's absence. In this case, it is the carrier who automatically redirects the package to a relay point, a step that is beyond our control.
Regarding the 7 euros, they correspond to the cost of delivery and the logistics of shipping your package. This is not an amount that the brand sets aside: it finances the transport and processing of your order.
We sincerely regret that this delivery could not reach your home as planned.
The Cura naturale team
To clarify the facts calmly: the carrier's tracking indicates a presentation at your address on August 11, recorded as the recipient's absence. In this case, it is the carrier who automatically redirects the package to a relay point, a step that is beyond our control.
Regarding the 7 euros, they correspond to the cost of delivery and the logistics of shipping your package. This is not an amount that the brand sets aside: it finances the transport and processing of your order.
We sincerely regret that this delivery could not reach your home as planned.
The Cura naturale team
C
Rating: 5 out of 5
Always a pleasure to order on the site, order shipped a few hours after placing it! And always delighted with the quality of the products!
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V
Rating: 5 out of 5
Fast delivery for quality products
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