Cura naturale consistently delivers on product quality and effectiveness, with many reviews highlighting real results, exceptional scents, and strong performance across a wide range of items for horses and other uses. Customers praise fast, careful delivery and well-packaged orders, noting quick shipping and reliable packaging that protects products. The store distinguishes itself with helpful, prompt customer service and valuable advice, creating a dependable shopping experience. Repeated mentions of long-time satisfaction and loyalty reinforce the store’s reliability and high standards in both products and service.
The products I bought were intended for a filly who doesn’t live in my area and whom I sponsor. I would have liked to be able to slip a little note into the package so the owner would know. Someone kindly took the time to email me to say that it wasn’t possible. I wasn’t asking for a paid service. Writing it by hand on a simple piece of paper would have been more than enough. It’s a bit outrageous to want to charge for that.
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Lisa S.
Rating: 4 out of 5
following a purchase from 30/09/2026
The order was well packaged and arrived quickly! Unfortunately, the oil brush is defective...
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Nathalie W.
Rating: 4 out of 5
following a purchase from 09/09/2026
A bit long delay to receive some packages, I won a popcorn detangler and I am super happy about it, just disappointed that there is no spray with it so I don't know how to use it and don't want to take out one of the other scents that I have and mix them every time... otherwise happy with the many products that I have...
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Severine F.
Rating: 1 out of 5
following a purchase from 12/09/2026
Hello, I had chosen a pickup point in my city and my package was delivered more than 20km from my home with contradictory information in the emails. 20km is huge and I had a lot of difficulties organizing to pick it up. I will not order from your site again for this reason.
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Response from Cura naturale
Hello Séverine,
Thank you for taking the time to leave a review. We have looked at your order carefully, and we admit we do not fully understand the situation described: according to the tracking, your package was delivered on time to the selected pickup point at the time of your order, located near your address. Having received no message from you, we were also unaware of any difficulties or contradictory information. If something does not match your choice, write to us at [email protected] with your order number: we will be happy to look into this with you.
The Cura naturale team
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Marie-Noelle C.
Rating: 4 out of 5
following a purchase from 04/09/2026
Satisfied with the repairing balm but not with the hair regrowth gel, too liquid and therefore difficult to apply, and seems ineffective
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Response from Cura naturale
Hello Marie-Noelle,
Thank you for this feedback, and we are happy that the Repairing Balm is fulfilling its role in your care routine.
Regarding the gel, its fluid consistency is due to its aloe vera-based formulation. A few drops applied directly to the balding area, then lightly massaged, allow for good distribution. Its action builds over time, on healed and pink skin, and requires consistency before regrowth becomes visible.
To go further, write to us at [email protected] with your order number and a short video of the product: this will allow us to check its texture and respond to you precisely.
The Cura naturale team
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Charlotte H.
Rating: 2 out of 5
following a purchase from 01/09/2026
Significant delay in the delivery of the package (Regardless of Cura) + the spray does not work so it is impossible to use the bottle... it's a shame
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Response from Cura naturale
Hello Charlotte,
Thank you for your feedback. On our side, the tracking of your package does not indicate any anomalies or delays reported by the carrier, it was a standard delivery, which naturally takes longer than an express delivery.
For the spray that does not work, often a few small checks are enough to get it working again. Write to us at [email protected] with your order number, we will look into this with you.
The Cura naturale team
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Myriam R.
Rating: 4 out of 5
following a purchase from 20/08/2026
very good but not as effective as stated in the advertisement; does not prevent flies in the given time
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Arwen M.
Rating: 4 out of 5
following a purchase from 17/08/2026
The products work super well! My horse, who reacts to many things, had no problem with the products. However, the smell of the repair balm and the solar balm seems to bother him, making application on his head a bit more difficult
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Response from Cura naturale
Hello Arwen, thank you very much for this feedback, it touches us to read that your horse, who is reactive to many things, has tolerated the products so well. For the smell of the Repair Balm and the Solar Balm on the head, a simple gesture can help: place a small amount in the palm of your hand and apply it by hand to the area, keeping a distance from the nostrils, rather than bringing the pot close to his nose. The smell will bother him less and the moment will be more serene for him. Thank you again for your trust.
The Cura naturale team
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Julie C.
Rating: 1 out of 5
following a purchase from 03/08/2026
Useless solar balm, received a peeling that according to customer service is usable. Impossible to melt the grains, customer service thinks I don't know how to mix a cream... knowing that I ordered a balm I shouldn't receive a peeling!
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Response from Cura naturale
Hello Julie, we are sorry that our response may have given the impression of questioning your way of doing things, that was not our intention. Receiving a grainy texture where you expected a smooth balm is disconcerting, and the explanation deserves to be clear: our balms are formulated with unrefined raw shea butter, whose fatty acids naturally crystallize into small grains depending on the temperature. This is not a peeling nor a manufacturing defect; it is the nature of unprocessed butter, which retains all its properties for this reason. These grains do not remain: by taking a small amount and warming it between your fingers, in your hand, or on the area, the material transforms into oil and applies perfectly. The key gesture is the amount, a small dose suitable for the area, massaged until disappearance, never leaving a deposit on the surface. We remain at your disposal at [email protected] to guide you and ensure that this balm gives you complete satisfaction.
The Cura naturale team
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Mélanie B.
Rating: 1 out of 5
following a purchase from 04/08/2026
Order placed on 04/08/2026 never received! It is 22/08/2026 and I still have not been refunded! Customer service is pathetic!
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Response from Cura naturale
Hello Mélanie, we have just reviewed your file in detail to respond to you clearly.
Your order was placed on August 4th after 1 PM: it was therefore shipped the next day, and delivered on August 6th before 1 PM, in accordance with the announced express deadline. However, we understand that the display of the actual delay, between the processing of the order and its receipt, may be confusing, and we will clarify it on the site in the coming days.
Regarding the pickup, the point you had chosen was not available: in this case, it is the carrier who automatically reassigns the package to the nearest relay, without us being able to intervene. The package was returned to us due to not being picked up, and your order has already been refunded to your payment method.
We will get back to you by email to compensate you for the fees, as we want this inconvenience to be resolved as best as possible.
The Cura naturale team
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Claire D.
Rating: 4 out of 5
following a purchase from 04/08/2026
Very reactive
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Alexis R.
Rating: 1 out of 5
following a purchase from 10/08/2026
I am not satisfied with the result, after 15 minutes the flies come back
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Response from Cura naturale
Hello Alexis, we hear your disappointment regarding the return of the flies so shortly after application.
Such a result is not the expected behavior of the Repellent Oil, whose active ingredient of plant origin is documented and evaluated: applied to healthy skin and well massaged for it to penetrate, its full effectiveness window is counted in hours, around 4 to 10 hours in case of high insect pressure, and can last up to one to several days in moderate pressure. A return of flies in a few minutes indicates a usage point to adjust, which we would be happy to discuss with you.
Write to us at [email protected] with your order number, we will review it together to ensure the product meets your satisfaction.
The Cura naturale team
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Inès D.
Rating: 1 out of 5
following a purchase from 06/08/2026
Terrible experience with customer service. I received my package with 2 repellent oils and 2 refills for foot oils. One of the two bottles for foot oils was not properly protected during packaging: the cap was not wrapped in craft paper. Result: open cap, all my products are soaked, and I lost 7/8 of the product. No big deal, a few photos, report to customer service. That's where the sketch begins! "You should have expressed your reservation to the delivery person" -> Easy, my package was delivered in a collection box. How do I express the issue? Impossible! "Then you should have refused the package" -> So deprive myself of repellent oils in the middle of a heatwave that I desperately needed. "Well, we are willing to make an effort but we want photos of the product on a scale to estimate the loss" -> Okay, photos sent. "So actually we also need photos of the open cap (phew, I had taken some in the box), then on the scale with the product name visible, then your photos are too blurry, then not bright enough, then we need to see what remains IN the bottle AND the product name AND the weight on the scale in the SAME PHOTO (great with phones and their auto-focus), I could go on and on. In short, I ended up with a package where all the products are disgusting, one sacrificed, and a customer service that is leading me on hoping I will abandon my claim, all while one of THEIR preparers messed up the packaging. CURA is over for me, there is one thing I hate, and that is bad faith.
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Response from Cura naturale
Hello Inès, thank you for taking the time to detail your experience, even though we would have preferred to spare you this. A damaged product upon packaging, then a follow-up that became heavier with messages, is not the way we want to support our customers, and we acknowledge that without reservation. The case has since been taken over directly on our side, with our apologies and the resending of the lost product. We are correcting internally what needs to be corrected, both in preparation and in our way of handling these reports. We sincerely hope to have the opportunity to show you a completely different face one day.
The Cura naturale team
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Marie P.
Rating: 1 out of 5
following a purchase from 05/08/2026
Fast delivery, sunscreen balm product is not suitable for use despite beautiful sales arguments. The product saturates the skin, no breathing, impossible to remove, the
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Response from Cura naturale
protective grease
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Alison P.
Rating: 2 out of 5
following a purchase from 01/08/2026
Extremely expensive shipping for a home delivery that ultimately turns into a drop-off at a relay point because the delivery person did not bother to come to my place! The customer service leaves us with the fait accompli. Admittedly, the delivery course is not under their responsibility, but collecting the 7 euros is!
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Response from Cura naturale
Hello, we understand your disappointment in picking up your package at a relay point when you had chosen home delivery.
To clarify the facts calmly: the carrier's tracking indicates a presentation at your address on August 11, recorded as the recipient's absence. In this case, it is the carrier who automatically redirects the package to a relay point, a step that is beyond our control.
Regarding the 7 euros, they correspond to the cost of delivery and the logistics of shipping your package. This is not an amount that the brand sets aside: it finances the transport and processing of your order.
We sincerely regret that this delivery could not reach your home as planned.
The Cura naturale team
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Christelle M.
Rating: 1 out of 5
following a purchase from 29/07/2026
Very expensive and not very effective.
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Response from Cura naturale
Hello,
Thank you for taking the time to leave us this feedback. Our products are formulated from raw materials sourced from suppliers of cosmetic quality and natural origin actives, for a finished product quality that we place at the forefront. Natural ingredients naturally come at a cost that synthetic ingredient formulations do not have, which are cheaper to produce, and it is this choice of actives and suppliers that reflects our price. Nevertheless, it remains very reasonable compared to the market: for comparable quality, our prices are significantly lower than what is practiced elsewhere. It is mainly your feelings about the results that we would like to understand, as effectiveness depends greatly on the product chosen for the right issue, the application method, and the duration of use, and sometimes a simple adjustment is enough to change everything.
Write to us at [email protected] with your order number and the products concerned, we will look closely at your situation to help you get the best out of it.
The Cura naturale team
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Francine D.
Rating: 1 out of 5
following a purchase from 26/07/2026
It doesn't keep the flies away, I have put a good amount around the eyes of my mares but it didn't work, the flies came back directly to the eyes of my mares
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Response from Cura naturale
Hello, thank you for your feedback, and sorry that the result did not meet your expectations.
An application point is crucial for this product, and it is often what explains a disappointment. The repellent oil does not form a layer on the surface of the hair: it is worked in with the fingers or in the palm of the hand, massaging the area until it penetrates, without leaving a greasy film. A small amount well massaged protects much better than a large amount that remains on the surface, which fades almost immediately. The gesture therefore matters much more than the volume applied.
Secondly, this oil is designed for sensitive areas of the head and the most attacked areas, in addition to the repellent which ensures the base coverage over the entire body. Used alone, it leaves the rest of the body attractive and the insects quickly relocate there.
Write to us at [email protected] with your order number, we will gladly resume this protocol with you.
The Cura naturale team
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Rozenn S.
Rating: 2 out of 5
following a purchase from 20/07/2026
On the products, there is a marked effectiveness "up to 10h", but the products are only effective for 1h to 2h at most
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Response from Cura naturale
Hello, thank you for taking the time to write to us, this feedback allows us to clarify a point that deserves to be clarified.
The mention on the bottle describes a window of full effectiveness, ranging from 4 to 10 hours depending on heat, sweating, and the activity of the animal: the hotter it is and the more it works, the shorter this duration is towards the lower end of the range. Beyond that, the protection does not stop abruptly, it decreases gradually, which characterizes a plant-based repellent, chosen for its skin tolerance.
Two usage points weigh as heavily as the product itself. The Repellent is a biphasic formula, to be shaken before each use so that the active ingredient is distributed, and it is sprayed at a short distance in sufficient quantity to really cover the area. Its action being the shortest of the two, it is renewed daily and after each effort, shower, or heavy rain. The Repellent Oil, on the other hand, works differently: it is important to massage it well so that it penetrates the tissues, and this gives it a hold of 2 to 3 days on the most attacked areas, the chest, the belly line, and the head. Deposited on the surface without being massaged, it loses most of its duration.
If the feeling persists with these references, write to us at [email protected] with your order number, we will follow up with you.
The Cura naturale team
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Rachel S.
Rating: 2 out of 5
following a purchase from 21/07/2026
I paid almost €10 for home delivery fees and the delivery was directly sent to a pickup point. I tried to contact Mondial Relay, obviously they are unresponsive. I will keep you updated with them, this is recurring.
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Response from Cura naturale
Hello Rachel, we understand your disappointment, paying for home delivery only to have it ultimately dropped off at a pickup point is not pleasant. This type of rerouting is sometimes decided by the carrier in case of saturation or modified routes, but this was not communicated to you, and that is the real issue. Please write to us at [email protected] with your order number, we will check with the carrier and see what can be done about the shipping fees.
The Cura naturale team
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Nicolas R.
Rating: 4 out of 5
following a purchase from 20/07/2026
The oil is effective but does not last very long on the Percheron mare
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Camille M.
Rating: 2 out of 5
following a purchase from 04/07/2026
The product is quite effective against insects, however I am very disappointed with the packaging. I received a classic spray (maybe a bit quieter) and not the mist spray. Well, it's a detail but then, while there is a quarter of the product left, the pump doesn't work and pumps into the void because the pump tube is much too short to reach the bottom of the bottle. I had to transfer it to another shorter bottle. Moreover, the bottle completely deformed due to heat (even though stored in the shade). In short, it looked much more quality in the ads with the mist spray.
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Response from Cura naturale
Hello Camille, thank you for your feedback, and we are glad that the Repellent is effective against insects, that's the main thing. A clarification about the spray head: it does indeed diffuse a mist of fine micro-droplets, and not large droplets, it's exactly the same type of diffusion as the old model. As for the container, it was changed precisely because the old one had proven to be too fragile in use.
That said, a dip tube that does not reach the bottom of the bottle and a bottle that deforms are not normal, and your comments are valuable to us in the quality monitoring of this container. For the team to examine your case and propose a solution, please write to us at [email protected] with your order number and if possible a photo of the concerned bottle. We will do what is necessary with you.
The Cura naturale team
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Madeline P.
Rating: 4 out of 5
following a purchase from 08/07/2026
Quality product
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Catherine R.
Rating: 2 out of 5
following a purchase from 11/07/2026
Not very convinced by the product. The flies stay around the eyes
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Response from Cura naturale
Hello Catherine, thank you for your feedback on the Repellent Oil.
For the eye area, two points often make the difference. First, the method: the oil is placed in the palm of the hand and then applied by massaging the entire area well, around the eyes, the muzzle, and the cheeks, covering everything without leaving any untreated parts, as the flies land precisely where the product is lacking, often at the lash line. Then the quantity: it is a dry oil that must penetrate, a slight greasy residue means there is a bit too much, but the essential thing is to cover the entire sensitive area well. The active ingredient works at full effectiveness for a few hours and then decreases, so regular renewal helps maintain protection.
If you wish, write to us at [email protected], we will look together at your application method to ensure the result is there.
The Cura naturale team
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Mallory R.
Rating: 4 out of 5
following a purchase from 11/07/2026
Package received very quickly, very well packaged. Quality products, I just regret a lack of effectiveness for the repellent oil, which works great at the time of application but 1 hour later, without the horse having sweated or anything, the effects already fade, otherwise very happy with the clay very easy to apply and the repairing balm
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Sandrine P.
Rating: 1 out of 5
following a purchase from 03/07/2026
I ordered my products on July 7 and I still haven't received them!
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Response from Cura naturale
Hello Sandrine, thank you for your feedback, and sorry for this wait that may have worried you.
We have just checked the tracking of your package: it has indeed arrived at your pickup point and is waiting for you, ready to be picked up. The delay you noticed is due to the Mondial Relay shipping, independent of the preparation of your order, which left our workshop on time.
Do not hesitate to contact your pickup point, and if any issue persists on site, write to us at [email protected] with your order number, we will follow up with you.
The Cura naturale team
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Cyrille S.
Rating: 2 out of 5
following a purchase from 07/07/2026
The product does not work on the horse. So many flies
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Response from Cura naturale
Hello Cyrille, thank you for your feedback, and sorry that the protection did not meet expectations on your horse.
In this type of result, usage plays a big role. The spray repellent should be shaken well before each use, as its formula is biphasic, then sprayed generously and at a short distance to deposit a real layer on the coat, and should be reapplied after each effort, shower, or heavy rain. On the head and the most attacked areas, chest, belly line, inner thigh, the repellent oil takes over with a longer hold.
If the feeling persists despite this, please write to us at [email protected] with your order number, and we will look into your situation together.
The Cura naturale team
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Emmie S.
Rating: 4 out of 5
following a purchase from 06/07/2026
Top products but delivery too long
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Magali M.
Rating: 4 out of 5
following a purchase from 04/07/2026
After countless purchases of products treating my horse's dermatitis, I just tested the itching gel and repellent oil which, even though these products do not completely stop the dermatitis issues, they reduce them considerably. I am quite happy, I will actually recommend it.
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Anne-Catherine S.
Rating: 4 out of 5
following a purchase from 03/07/2026
The repellent oil is quite effective, I apply it before riding and it significantly reduces the presence of flies and I appreciate that it is natural.
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Daniela G.
Rating: 4 out of 5
following a purchase from 02/07/2026
Seems to walk.
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Elisabeth F.
Rating: 4 out of 5
following a purchase from 22/06/2026
Good product - seems effective -
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Myriam H.
Rating: 4 out of 5
following a purchase from 22/06/2026
Very happy with my products, just disappointed to have received only small bottles and I am missing the cooling gel
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Laetitia M.
Rating: 4 out of 5
following a purchase from 21/06/2026
Good quality products. However, the choice of the pickup point when sending via Mondial Relay on the mobile version of the site is defective and my package was sent to a distant pickup point chosen "by default."
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Sonia W.
Rating: 2 out of 5
following a purchase from 14/06/2026
Unfortunately, a very mixed experience, I love the products, 2 orders, 2 delivery problems (including one order still out there at the moment), as for the other I paid for home delivery and it was delivered to a locker instead... it's a shame, the products are great, nothing to say but the delivery issues really tarnish the experience... hoping to eventually get a refund for my missing package...
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Response from Cura naturale
Hello Sonia, thank you for this feedback, and first of all a big thank you for highlighting that you like the products so much, it means a lot to us. We understand that two orders marked by delivery issues tarnish the experience, and your disappointment is legitimate.
Regarding the home delivery that was redirected to a pickup point, it was our logistics team that redirected the package because home delivery was not possible due to a carrier issue. A compensation for the difference in shipping costs has been made as a result. Regarding the order still pending, we understand your impatience regarding the refund and we are not losing sight of this case.
To get a precise update on these two orders and their follow-up, please write to us at [email protected] with your order numbers, we will take over each case with you.
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Héloïse C.
Rating: 2 out of 5
following a purchase from 16/06/2026
Received damaged package, I have been requesting compensation for 15 days, there are never enough photos and it is very complicated. Being pregnant and not at home, I cannot do more. Very disappointed as everything has always gone well!
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Response from Cura naturale
Hello Héloïse, thank you for your feedback, and I am sincerely sorry for this situation after experiences that have always gone well.
A damaged package and the feeling of following up without response for fifteen days is not at all how we work: we respond to all our customers within 24 hours on business days. I honestly think one of your emails slipped through and we missed it, and I am sorry for that, as it is not normal to have left you without a solution for so long.
Please write to us at [email protected] with your order number and the mention URGENT in the subject, simply recalling the elements already transmitted: we will prioritize your case to resolve it quickly, without asking you for more.
Have a nice day
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Corinne D.
Rating: 2 out of 5
following a purchase from 25/05/2026
Delivery a bit long.
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Response from Cura naturale
Hello Corinne, thank you for taking the time to leave this review, and we sincerely apologize for this longer delivery time than usual.
Our delivery times have increased in recent months due to the growth of the brand, and a reorganization has been carried out in the workshop to return to normal. If you would like us to take a closer look at your order, please write to us at [email protected] with your order number and the mention URGENT in the subject line.
We look forward to assisting you under the best conditions next time.
Have a nice day
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Mle S.
Rating: 1 out of 5
following a purchase from 26/05/2026
Package still not received to this day
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Response from Cura naturale
Hello Solène, thank you for your feedback, and I completely understand your wait, not having received your package to this day is legitimately frustrating.
In order for us to closely track your order and check in with the carrier, please write to us at [email protected] with your order number and the mention URGENT in the subject line, we will prioritize your case.
Have a nice day
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Suzy C.
Rating: 4 out of 5
following a purchase from 31/05/2026
Unfortunately disappointed that the honey collection does not contain honey I find that a bit disappointing
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Response from Cura naturale
Hello
Thank you for your message, Suzy, and sorry that this care did not meet your expectations. In our Honey collection, the word Honey refers to the fragrance of the product, this sweet and gourmet note, and not an ingredient based on honey. The complete composition is detailed on the product sheet of the site. If you would like to discuss this in more detail, please write to us at [email protected] with your order number, we will be happy to respond.
Have a nice day
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Vaccarizi V.
Rating: 1 out of 5
following a purchase from 23/05/2026
The repellent oil does not work at all, just putting it on makes the flies stick immediately despite the fact that you need to apply a good amount well massaged as you say, repeating endlessly The after effort oil contains St. John's wort so it cannot be used during the day, so it cannot be used at all actually. Only the shampoo for itching works a little at the moment, but otherwise it's the culture of emptiness with these products, I absolutely do not recommend 50€ down the drain
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Response from Cura naturale
Hello
Thank you for detailing your feelings, even if we do not share this observation. Two useful clarifications: the Repellent Oil relies on a plant-based active ingredient whose repellent efficacy is recognized and documented, and feedback from many riders goes in the opposite direction of your experience every day. As for the St. John's wort in the After Effort Oil, it is just one ingredient in low proportion in the formulation and does not lead to any sun-related constraints. The effectiveness of a repellent depends a lot on the quantity, the treated areas, and the renewal after rain or sweating, all points we prefer to discuss with you rather than in a few lines here. Please write to us at [email protected] with your order number, we will look into your case closely.
Have a nice day!
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Budie
Rating: 4 out of 5
following a purchase from 01/06/2026
Good
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