Customer reviews of Cura naturale

Hello Colline, your attachment to Cura naturale touches us a lot, and that is precisely why this late received package bothers us even more.

This delay is not up to the standards we want to offer you. The workshop is currently undergoing a deep reorganization to regain reliable timelines, and we will communicate publicly very soon on this matter.

If you would like us to look into what happened with your order, please write to us at [email protected] with your order number.

Have a nice day!

Hello Sandra, receiving your order fifteen days after the announced date, with also a bottle missing its plastic safety, is legitimately disappointing and we are sincerely sorry for that.

You are absolutely right, the customer should not have to suffer from our peaks in activity. A deep reorganization is underway at the workshop to restore reliability to our timelines, and we will communicate publicly very soon on this matter. As for the bottle without safety, that is not normal and we wish to look into it closely.

Please write to us at [email protected] with your order number and a photo of the concerned bottle, we will get back in touch to find a solution.

Have a sweet day!

Hello, it is disappointing to read that the result does not last and that you observe hair loss in the application areas, we understand your disappointment.

To respond accurately, we need to identify precisely the product in question and how it is applied, as certain areas like the head require a very specific application method that greatly changes the result and skin comfort.

Please write to us at [email protected] specifying the product used, we will get back in touch to review together and adjust what needs to be adjusted.

Have a nice day!

Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we... Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we want to offer you. Our commitment to ship the same day for any order placed before 1 PM has not been met, and a deep reorganization is underway in the workshop to make our deadlines reliable again, we will talk about it publicly very soon. Write to us at [email protected] with your order number and the mention URGENT in the subject if an order is pending, we will prioritize it.

Have a nice day

Hello Carole, thank you for sharing your feelings, and we understand that receiving leaking bottles may have disappointed you.

As we discussed together, these leaks are of mechanical origin at the time of packaging, sometimes due to insufficient tightening of the cap at the end of the line combined with the shocks of transport, with no issues of sealing or preservation of the contents of our products. To prevent this inconvenience from happening again, we will soon be completely evolving our packaging.

As agreed, two solutions are offered to you. Either a refund in the form of a voucher with no expiration date, in which case you keep your bottles, as the product inside remains perfectly usable. Or the return of the bottles for a refund to your original payment method. We remain at your disposal by email at [email protected] to finalize the option that suits you.

Have a nice day.

Hello Aurore, such disappointing delays are a real source of frustration and we completely understand it.

We are going through a period where we can no longer consistently meet our promise of fast shipping, and we do not take this lightly. A thorough work is currently being done to sustainably restore our deadlines, and we will have the opportunity to discuss this more broadly soon.

If an order is still pending on your side, please let us know its number at [email protected], we will follow it up without delay with you.

Have a nice day

Hello Caroline, we are sincerely sorry for this situation, not receiving your order and being left without news, it is completely understandable that this has disappointed you.

To be transparent with you: our commitment is to ship any order placed before 1 PM on a working day the same day, and for several months we have not been able to consistently meet this promise. This is a situation we take very seriously, and a deep reorganization is currently underway to resolve this issue at its root and restore the reliability that our deadlines deserve. We will communicate publicly very soon about the upcoming changes.

This does not excuse the lack of news regarding your order, and we want to resolve this as quickly as possible with you. Write to us at [email protected] with the subject URGENT and your order number, we will immediately resume tracking to locate your package and find a solution.

Have a nice day

Hello Lucile, thank you for taking the time to share your feelings, and we are sincerely sorry that the Joint Comfort Clay did not bring you the expected results. For joint issues, clay works in alternation with Joint Comfort Oil, never on the same day, and it is the regularity over several weeks that makes the difference, as the effect is not immediate. We would really like to understand your situation and see how we can better support you. Write to us at [email protected], we would be happy to discuss with you to adjust the protocol to your horse's profile.

Have a nice day

Hello, thank you for your feedback and for this first review.

Two stars is a signal that one point did not convince you and we would like to understand what could have been better for you. Write to us at [email protected], we will take the time to discuss with you.

Have a nice day

Hello Céline, we read your feedback with real surprise, as all the reviews left on the anti-fly range testify to an effectiveness that our clients highlight season after season. A total lack of results is really not an experience we understand without more context.

The main active ingredient in our repellent range is Java lemongrass, hydrated and cyclized. This process stabilizes the active molecules naturally present in the plant, which are among the most scientifically studied natural repellent molecules for biting insects. The transformation we use allows for a more prolonged and stable action than raw essential oil. Therefore, the performance of the products cannot be called into question in terms of formulation; it is generally in the usage modalities that the discrepancies in results lie.

Several essential parameters condition the actual effectiveness. For the Spray Repellent, since the formula is biphasic, the bottle must be shaken very vigorously before each use to properly mix the two phases and release the actives. This is often a neglected but crucial step. The quantity must be generous, in mist over the entire coat, and the frequency must be daily during peak season, with systematic renewal after showering, sweating, or rain. For the Repellent Oil, the recommended rhythm is every 3 days on the most attacked areas, in addition to the spray and not as a replacement. The range is designed to work in complete synergy: Spray Repellent on large areas daily, Repellent Oil and Natural Clay in alternation on very exposed areas, Repellent Shampoo during showers. Used in isolation or irregularly, the results are significantly less convincing, just like with any repellent on the market.

Additionally, there are external factors: pest pressure varies greatly depending on regions and years, some humid areas or those close to water experience particularly intense attacks, and some horses attract more than others due to their metabolism.

To truly understand what happened and find a solution adapted to your situation, we would be delighted to discuss with you. Write to us at [email protected] specifying your protocol, your region, and the pest pressure you are experiencing, our customer service team will respond to you personally.

Have a nice day

Hello Marjorie, thank you for your order and we understand your wait.

Our workshop is experiencing significant growth which occasionally extends our shipping times, but our promise remains same-day shipping for any order placed on a business day before 1 PM. A new recruit is joining the team and we will be fully up to date very soon.

For precise tracking of your package, write to [email protected] with your order number, our customer service team will get back to you within 24 hours with a clear response regarding the delivery.

Have a nice day

Hello,

Thank you for this feedback, even critical it is valuable for us to help improve.

Can you tell us a bit more about what you specifically felt was missing? Product information, order tracking, responsiveness, post-purchase communication... This helps us identify the areas to prioritize for improvement. You can write to us at [email protected], your feedback will be carefully read by the team.

Have a nice day

Hello,

I understand, these delays do not meet our standard and it is legitimately frustrating.

Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.

To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.

Have a nice day

Hello, thank you for your feedback, and we completely understand your disappointment. Choosing an express delivery option and not having it respected is legitimately frustrating, this point deserves us to look at your case in detail.

Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.

Have a nice day

Hello, thank you for your feedback, although we sincerely regret reading these two points.

Regarding the delay, a month of waiting is obviously not our standard and we understand your disappointment. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. Good news: a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

On the products, not seeing any evolution is always frustrating. Several parameters can explain this depending on the animal's profile and the issue, and we would be happy to discuss more specifically with you to understand the situation and guide you towards the most suitable protocol. Write to us at [email protected] with your order number, and we will take your case seriously.

Have a nice day

Hello,

Thank you for your feedback and we sincerely apologize for this delay which does not reflect our usual standards.
We would like to clarify: an information banner was indeed displayed on our site to warn our customers about the extended delays before they placed their order. We are nonetheless sorry if it was not sufficiently visible at the time of your purchase.
We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. The volume of orders has exceeded the capacity of our workshop and we are sincerely sorry for that. Before hiring, we needed to have enough hindsight to confirm that this growth was sustainable. It is now evident and our new recruit has just joined the workshop. Our entire team is doing its utmost to restore our usual shipping times as quickly as possible.
We sincerely hope to offer you a much better experience on your next order.

Have a nice day.

Hello,

Thank you for your feedback, and we understand your disappointment, a one-month delay is indeed unacceptable, it is very far from our standard and we are sincerely sorry.

Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, and everything is being put in place to ensure that this type of delay does not happen again.

We would really be happy to restore your trust. If you wish, write to [email protected] mentioning your order number, the team will see what can be done to assist you with a future order.

Have a nice day

Hello,

Thank you for this feedback, sincere on both points and really appreciated regarding the care taken in the packaging.

Regarding the shipping delay, you are right and we are sorry about it. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon.

Regarding effectiveness, your feedback deserves us to dig deeper together. Depending on the product used and the targeted issue, the response can be very different, and some of our treatments really act deeply over time rather than immediately. If you would like us to review the protocol to better match your animal's situation, please write to [email protected] with some details (the product used, the issue, how long it has been applied), we would be happy to adjust with you.

Have a nice day!

Hello Lou,

We have seen your review left on the product page.

Our shampoos are intentionally formulated without thickening agents. The thicker shampoos that are usually found owe their consistency to texturizing agents that do not add anything to the effectiveness of the product. With us, what is in the bottle are the active ingredients, not fillers.

For optimal use, two methods we recommend. Pour a dose into a bucket, foam with a jet and apply with a sponge on the coat. Or use a jet system with an integrated shampoo reservoir, very practical and economical, the fluid texture is perfect for this type of application. In both cases, diluting before use is the right practice, it optimizes the foam, distribution, and consumption of the product.

By the way, we will soon submit the question to our community to see if this texture is appreciated or if you prefer us to thicken it. Your feedback matters

Have a nice day

Hello,

Your disappointment is completely legitimate and we do not minimize it. This delay does not correspond to our usual promise and we are sincerely sorry.

We went through an exceptional growth period that we did not anticipate, amplified by the success of our seasonal editions and our ongoing promotional offer. This is not an excuse but a reality that we fully acknowledge. A new recruit will soon join our workshop, hiring is in progress, so that this situation does not happen again.

We hope that the products will meet your expectations and that your next experience will be very different.

Have a nice day

Hello,

Your dissatisfaction is legitimate and we do not minimize it.

We are going through an exceptional growth period that we did not anticipate at this scale, combined with the success of our launches and promotional offers. This is not an excuse but a reality that we fully acknowledge. A new recruit will be arriving very soon at the workshop to restore our usual shipping promise.

We would sincerely be sorry to lose you after this bad episode. If you wish to give us another chance, we hope your next experience will meet the standards you deserve.

Have a nice day.

Hello,

Thank you for this feedback, even if it is painful to read, and especially thank you for your loyalty over the years.

You are right on all points and we do not contest that. The lack of proactive communication on our part regarding this delay is a real shortcoming. You should not have had to ask the question to get a response, and the consideration you deserve as a loyal customer was clearly not met. We are sincerely sorry for this.

To be honest, we could not anticipate what happened to us. The conjunction of our growth, the success of our launches, and our promotional offers created a volume that no one in our team had seen coming at this scale. This is not an excuse, it is the reality of a small brand that is growing fast. Before hiring, we needed to have the perspective to confirm that this growth was sustainable. It is now evident and a new recruit is arriving very soon.

Your remark about proactive communication is fair and constructive, it is an area where we need to improve and we will take it to heart.

We sincerely hope to have the opportunity to offer you the experience you deserve during your next order.