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F
Rating: 4 out of 5
Good products, order shipped quickly and products well protected in their packaging! 10/10! Well done
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Customer reviews of Cura naturale
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 193 published reviews
Summary of reviews
Cura naturale consistently delivers on product quality and effectiveness, with many reviews highlighting real results, exceptional scents, and strong performance across a wide range of items for horses and other uses. Customers praise fast, careful delivery and well-packaged orders, noting quick shipping and reliable packaging that protects products. The store distinguishes itself with helpful, prompt customer service and valuable advice, creating a dependable shopping experience. Repeated mentions of long-time satisfaction and loyalty reinforce the store’s reliability and high standards in both products and service.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
On one of my recent orders, I was indeed disappointed to see that I was missing a product. I know this happens to everyone, but since it was a limited edition product, I thought there would surely be no more stock by the time I went through the process to make my request to customer service. Fortunately, it was more fear than harm, the Cura team is really very pleasant and the situation was quickly resolved, with a very warm response. I can't wait to receive my two new products. Thank you Cura Naturale, top-notch customer service!
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S
Rating: 2 out of 5
Purifying clay for hooves: I find no effectiveness in this product. No effect on slightly rotten hooves. Given the price, it's disappointing. I also had a detangler whose spray was defective and therefore unusable... at the price of the detangler, it's also disappointing.
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Response from Cura naturale
Hello,
Thank you for your feedback. Regarding the purifying clay for hooves, we have already responded to your review in detail and we remain available to assist you further if you wish.
Regarding the detangler & shine spray, we have also tried to assist you through customer service to guide you to the best solution. We are well aware that our packaging can be sensitive, and we want to inform you that it is set to evolve soon. Furthermore, some fragrances may react to negative temperatures, which can affect the spray. However, with the solution provided by customer service, the product remains completely usable and functional, without losing any of its benefits. This issue will definitely be resolved by next winter.
We remain available if you wish to discuss further with us.
Have a nice day!
Thank you for your feedback. Regarding the purifying clay for hooves, we have already responded to your review in detail and we remain available to assist you further if you wish.
Regarding the detangler & shine spray, we have also tried to assist you through customer service to guide you to the best solution. We are well aware that our packaging can be sensitive, and we want to inform you that it is set to evolve soon. Furthermore, some fragrances may react to negative temperatures, which can affect the spray. However, with the solution provided by customer service, the product remains completely usable and functional, without losing any of its benefits. This issue will definitely be resolved by next winter.
We remain available if you wish to discuss further with us.
Have a nice day!
M
Rating: 4 out of 5
I was particularly eager to receive the product, but it didn't take that long to arrive... For now, it's a bit early to react to the effectiveness of the product (only 3 applications) but I will provide feedback with photos in a few weeks!
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E
Rating: 4 out of 5
Great despite the delivery being a bit long... but otherwise the products are great
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S
Rating: 4 out of 5
Just the label is a bit blurry and I didn't see that it needed to be shaken before use, but an acquaintance clarified that for me and since then the use of the purifying clay has been perfect!
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C
Rating: 4 out of 5
Tested for about fifteen days, seems to prove itself. Easier to spread than other creams and very good smell!
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L
Rating: 4 out of 5
Natural Care offers quality, effective, and natural products. I appreciated the seriousness of the brand, the clarity of the information, and the visible results. A very good experience, I recommend.
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N
Rating: 4 out of 5
I ordered several products. The cleansing clay for hooves is really easy to apply, and I saw a beautiful difference on my horses' feet. As for the detangler, when I used it on my horses, I noticed an incredible shine! But I thought there must be chemicals to achieve such results. Finally, upon analyzing the composition, it turns out that all the ingredients are natural, so it's really a great product! For now, among the scents tested, my favorite is 'passion fruit'. Just a small downside regarding the containers, I often have a bit of trouble spraying properly, sometimes very little liquid comes out, it's not a very practical spray, let's say.
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K
Rating: 4 out of 5
The delivery time this time was long. Product ordered on 23/12 and delivered on 8/01.
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M
Rating: 4 out of 5
Quick response to customer service
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C
Rating: 4 out of 5
Good products and good site but shipping too slow
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S
Rating: 4 out of 5
A bit of time before receipt, but packaged with care and security
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S
Rating: 4 out of 5
Site that is optimizing, with a lot of choices sometimes a bit complicated to read because of the tabs that 'disappear' due to mouse sensitivity
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M
Rating: 1 out of 5
Very disappointed with my first order! Extremely long delay and you have to write to get news; a product that leaks despite the protection of the package (quick customer service the first time) but broken brush in the end and now no response from customer service!!!
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Response from Cura naturale
Hello Magali, I read your comment with great attention and I am sincerely sorry to learn that your first experience with our brand was so disappointing. I completely understand your frustration with this accumulation of problems and I sincerely apologize. Regarding the processing time, the holiday period has indeed extended our usual deadlines and I am sorry for that. Your email regarding the brush has been received and was being processed for a response this Monday. I regret that the wait during the weekend added to your frustration. We receive a lot of requests during this period and we have a small team. I will handle your email first thing this morning, your satisfaction remains our only priority, and we absolutely do not want to leave you with this very bad impression. We will certainly find a solution for the damaged product. Best regards, Emmanuel
V
Rating: 4 out of 5
The digestive comfort supplements showed results after 2 days with my dog, really great, however the nougat detangler for horses is unusable below 5 degrees, so sold in winter, making it complicated to use, this should be indicated or sold in summer
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G
Rating: 1 out of 5
It's not exceptional and my dog's fur remained sticky
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Response from Cura naturale
Hello, Thank you for your feedback, and we are sincerely sorry to read that the result did not meet your expectations. The 'sticky' effect you describe is almost always a sign of product overdose. Our nourishing oil is a very pure and rich formula, without water. A very small amount is sufficient. If too much is applied, the fur becomes saturated and can no longer absorb, which gives this greasy or sticky appearance. Our advice for a better experience: Next time, try applying much less. Just pour 2-3 drops into the palm of your hand, rub your palms together, then stroke your dog's fur. This way you will get all the benefits of nutrition and shine, without the sticky effect. We hope this little tip will help you appreciate the product better. Have a nice day!
A
Rating: 4 out of 5
The products are great, I recommend
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F
Rating: 4 out of 5
A wonderful smell! But I often have a spray that leaks during use, like the Marinette. When activated, it drips on the hands.
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M
Rating: 4 out of 5
Too bad, for a gift card, I would have liked a real card, a physical card. Not a piece of paper to print.
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S
Rating: 1 out of 5
I cannot give an opinion on the product as it has still not been received... however, I have placed 3 orders for the first time and have only had issues.
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Response from Cura naturale
Hello Sylvie, Thank you for your order! We have received an enormous number of orders and with the holidays (public holiday and bridge), we have not managed to keep up with the shipments. At the beginning of this week, all orders will be shipped, including yours! Regarding your 2 other orders, I cannot find any exchange mentioning a problem, could you please write to me by email to discuss it? Thank you, have a great day Emmanuel.
C
Rating: 4 out of 5
You can quickly find the products
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M
Rating: 4 out of 5
Home delivery would be a plus, we are at least 17km from the mondial relay
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M
Rating: 4 out of 5
A bit complicated to enter the delivery address.
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P
Rating: 4 out of 5
As this product acts in the long term, it is complicated to respond objectively so quickly, since it is in addition to another medication. I hope I will be satisfied, not for me, but for my dog since he is the one suffering.
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C
Rating: 4 out of 5
I don't find the site very practical for properly identifying and using the products. I rely on the stories of Marinette Athimon.
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M
Rating: 4 out of 5
It's great, functional, the only problem is that it lacks sets...
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S
Rating: 4 out of 5
The only thing I find that makes it not super easy to find our products is that they are all white with a green label. So not super easy to identify, you have to read (very small on the phone) the name of each product to find the right one.
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A
Rating: 2 out of 5
Hello, order placed at the beginning of December and still not received to this day... If I hadn't followed up, I wouldn't have had any news. Moderately satisfied
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Response from Cura naturale
Hello Alexia, I am sorry, despite my customer service request on 8/12 with Mondial Relay for your package that was not delivered, I only received a response today, 15/12. As mentioned in the email, we will send you a package again starting tomorrow. Have a nice day, Emmanuel
V
Rating: 1 out of 5
To be able to give my opinion, I would need to receive the products. Order placed on December 2, we are on the 13th and still nothing received! Always stuck on a platform. Never had delivery problems until today, huge problem with Mondial Relay which seems to be a problem for no one but me.
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Response from Cura naturale
Hello Valentin, unfortunately at this time of year, Mondial Relay seems to struggle to manage abnormal situations like it was the case with your closed relay point. As discussed with you by email, your package will apparently be delivered to you at the beginning of this week, sorry for this unusual delay. Best regards, Emmanuel
M
Rating: 4 out of 5
Well-organized and very complete site, aesthetically pleasing to search and to do research.
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S
Rating: 1 out of 5
In my package, half of the product for the mane had leaked, usually there is tape everywhere but not this time. So I am not satisfied, I don't know if I would reorder from your site
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Response from Cura naturale
Hello Sarah, I am sorry for this inconvenience. After looking at your order, for your two mane products, no tape is used as it is usually not necessary. However, it may be an isolated accident, as is your case, often due to a mishandled package during transport. Please feel free to contact us by email directly so we can offer you a solution. Have a nice day Emmanuel
E
Rating: 4 out of 5
Easy and intuitive site.
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L
Rating: 4 out of 5
Good products
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S
Rating: 4 out of 5
Interesting cosmetics, not enough feedback on foot care products and supplements. Orders are very well shipped and quickly.
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P
Rating: 4 out of 5
Very understandable site, very easy to use
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C
Rating: 4 out of 5
Great products, I'm a fan
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L
Rating: 4 out of 5
Practical site, details products well
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F
Rating: 4 out of 5
Very good product I recommend, fast delivery
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S
Rating: 1 out of 5
I still haven't received my package, Mondial Relay is deplorable! Product UNFORTUNATELY not tested
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Response from Cura naturale
Hello Sylvia, I am sorry to read you. Unfortunately, it happens that Mondial Relay takes longer to deliver but it is fortunately rare. I see that your order has indeed arrived at the relay point today and is ready to be picked up. I remain available if needed, Have a nice day to you Emmanuel