Customer reviews of Cura naturale

Hello,
We are sincerely sorry for this experience. Once the packages are entrusted to the carriers, we unfortunately do not have control over how they are handled, and a damaged package upon delivery is always a regrettable situation that we cannot anticipate on our side.
As soon as you reported the refusal of the package, we immediately initiated the preparation of a new package to send it to you as quickly as possible. However, the reshipment coincided with the launch of our spring editions, a period that generates an exceptional volume of orders and had extended our shipping times. A banner was present on the site to inform our customers, and we apologize if this caused a longer wait than expected.
Your package has indeed arrived since, and we have also sent you an email to inform you. We hope you can finally enjoy your products.
Have a nice day.

Hello,
Thank you for your feedback and we are glad that the clay had an effect in reducing the swelling of your mare's tendon. Regarding the reaction you are observing, the allergic risk is really very low with our clay. Indeed, it mainly acts on the surface with a limited penetration rate, and the concentration of essential oils is precisely dosed to remain within the framework of safe and well-tolerated use.
What we think rather is that the clay may have been applied too frequently, which can dry out the skin and create skin irritation. That is why we always recommend combining the clay with an oil alternately to prevent the skin from saturating, and to leave days without treatment to allow it to breathe. We therefore advise against using the clay alone repeatedly and for extended periods.
Moreover, if your mare had truly developed an allergy, she would very likely have presented generalized urticaria. Furthermore, it would be illogical for the clay to have reduced the swelling of the tendon while simultaneously causing an allergic reaction.
Could you please contact us directly indicating exactly which products you applied and how often? Also, feel free to send us photos of the observed reaction, this will help us better understand the situation and provide you with a more precise response.
Have a nice day.

Hello Alixia, Thank you for your order. I am sorry for your disappointment. Indeed, we were caught off guard during the holidays by the number of orders. We could not meet our usual shipping times of 24 hours. The delay must have been extended to 3 working days. Have a nice day, Emmanuel

Hello Magali, I read your comment with great attention and I am sincerely sorry to learn that your first experience with our brand was so disappointing. I completely understand your frustration with this accumulation of problems and I sincerely apologize. Regarding the processing time, the holiday period has indeed extended our usual deadlines and I am sorry for that. Your email regarding the brush has been received and was being processed for a response this Monday. I regret that the wait during the weekend added to your frustration. We receive a lot of requests during this period and we have a small team. I will handle your email first thing this morning, your satisfaction remains our only priority, and we absolutely do not want to leave you with this very bad impression. We will certainly find a solution for the damaged product. Best regards, Emmanuel

Hello Pauline, Thank you very much for your feedback. I am sincerely sorry that your experience did not meet your expectations regarding delivery and I completely understand your disappointment with this delay. The holiday period was marked by an exceptional demand that we did not anticipate. Despite all our efforts to ship each order as quickly as possible, this influx unfortunately extended our usual preparation times. As a reminder, your package was still delivered 6 working days after your order. An order placed on Saturday was shipped on Wednesday, which is an additional 48 hours delay. Your opinion is very valuable as it helps us improve. Rest assured that we have learned lessons from this period and that we will do everything possible next year to ensure that this situation does not happen again. Thank you for your patience, I wish you a nice day. Emmanuel

Hello, Thank you for your feedback, and we are sincerely sorry to read that the result did not meet your expectations. The 'sticky' effect you describe is almost always a sign of product overdose. Our nourishing oil is a very pure and rich formula, without water. A very small amount is sufficient. If too much is applied, the fur becomes saturated and can no longer absorb, which gives this greasy or sticky appearance. Our advice for a better experience: Next time, try applying much less. Just pour 2-3 drops into the palm of your hand, rub your palms together, then stroke your dog's fur. This way you will get all the benefits of nutrition and shine, without the sticky effect. We hope this little tip will help you appreciate the product better. Have a nice day!

Hello Sylvie, Thank you for your order! We have received an enormous number of orders and with the holidays (public holiday and bridge), we have not managed to keep up with the shipments. At the beginning of this week, all orders will be shipped, including yours! Regarding your 2 other orders, I cannot find any exchange mentioning a problem, could you please write to me by email to discuss it? Thank you, have a great day Emmanuel.

Hello Valentin, unfortunately at this time of year, Mondial Relay seems to struggle to manage abnormal situations like it was the case with your closed relay point. As discussed with you by email, your package will apparently be delivered to you at the beginning of this week, sorry for this unusual delay. Best regards, Emmanuel

Hello Sarah, I am sorry for this inconvenience. After looking at your order, for your two mane products, no tape is used as it is usually not necessary. However, it may be an isolated accident, as is your case, often due to a mishandled package during transport. Please feel free to contact us by email directly so we can offer you a solution. Have a nice day Emmanuel