Customer reviews of Cura naturale

Hello Samanta, Thank you very much for your feedback and for your honesty! We welcome your comments with pleasure: the goal of this evolution of the website is precisely to make navigation easier for you, to better highlight seasonal products or targeted care according to needs. We know that some adjustments can be surprising at first, and your feedback helps us refine all of this. Please do not hesitate to write to us by email to share your more detailed impressions: we collect them with attention and kindness. Aurélie from the Cura naturale team

Hello Sylvia, I am sorry to read you. Unfortunately, it happens that Mondial Relay takes longer to deliver but it is fortunately rare. I see that your order has indeed arrived at the relay point today and is ready to be picked up. I remain available if needed, Have a nice day to you Emmanuel

Hello Hélène, as mentioned in the email, I contacted Mondial Relay to ask them to deliver your order. I haven't heard back from them yet. As soon as I have a response, I will get back to you, and if it is not conclusive, we will send a package from our workshop at our expense. Best regards, Emmanuel

Hello, Thank you for your feedback, even though we are sincerely sorry to read about your disappointment. It is important to clarify that there may have been a small misunderstanding regarding the expected effect: our warming treatments are not designed to cause intense skin heat, which could be dangerous and lead to burns. Their goal is to stimulate skin receptors through a synergy of essential oils (camphor rosemary, fragrant gaultheria, lavandin super, black pepper), in order to generate a gentle warmth sensation and deep relaxation at the tissue level. To fully experience the effects, it is necessary to use the product several times, following the application advice, as the action is progressive and aims for comfort in the medium term. We remain at your disposal to guide you in the use, so that you can get the best benefit from it. Have a nice day, Aurélie

Hello Thank you for your feedback. We are glad that the delivery was fast, but we are sorry to hear that the effectiveness of the products did not meet your expectations. The action of our treatments can vary depending on the issue encountered, the regularity of application, and the quantity used. Please feel free to contact us directly so that we can better understand your usage and advise you on adjustments or combinations that could improve the results. Your satisfaction is important to us and we will do our best to find a suitable solution! Best regards, Aurélie

Hello Émilie, We are sincerely sorry that your experience did not meet your expectations. We understand your frustration, especially since several elements have accumulated on this order. Regarding the 10% promotional code, no message was sent to us on this subject. That said, we can of course grant you this discount through our loyalty program: do not hesitate to request it, we will take care of it with pleasure. Your message reached us at 3:07 PM, but the order had already been prepared and shipped immediately, as mentioned in our response the next morning. We are a small passionate team, which allows us to ship orders very quickly... sometimes too quickly, as was unfortunately the case here. This makes last-minute changes difficult to integrate once the order is launched for preparation. As for the product received, it is not a preparation error: the product sheet specifies that the 500 ml format corresponds to a refill. We understand that this may have caused confusion, and we will review its presentation to make this information more visible. We are sorry that this order did not meet your expectations. Your feedback is valuable and helps us to constantly improve our service. If you wish to discuss this or find a solution together, we are of course at your disposal. Have a nice day, Aurélie

Hello Jeremy, following our exchanges by email, it turns out that we did not receive your first messages and as soon as we received your messages yesterday, your package that had been returned to us has been resent to you. I remain available if needed, Emmanuel