Customer reviews of Cura naturale

Hello,
We are sincerely sorry for this experience. Once the packages are entrusted to the carriers, we unfortunately do not have control over how they are handled, and a damaged package upon delivery is always a regrettable situation that we cannot anticipate on our side.
As soon as you reported the refusal of the package, we immediately initiated the preparation of a new package to send it to you as quickly as possible. However, the reshipment coincided with the launch of our spring editions, a period that generates an exceptional volume of orders and had extended our shipping times. A banner was present on the site to inform our customers, and we apologize if this caused a longer wait than expected.
Your package has indeed arrived since, and we have also sent you an email to inform you. We hope you can finally enjoy your products.
Have a nice day.

Hello,
Thank you for your feedback and we are glad that the clay had an effect in reducing the swelling of your mare's tendon. Regarding the reaction you are observing, the allergic risk is really very low with our clay. Indeed, it mainly acts on the surface with a limited penetration rate, and the concentration of essential oils is precisely dosed to remain within the framework of safe and well-tolerated use.
What we think rather is that the clay may have been applied too frequently, which can dry out the skin and create skin irritation. That is why we always recommend combining the clay with an oil alternately to prevent the skin from saturating, and to leave days without treatment to allow it to breathe. We therefore advise against using the clay alone repeatedly and for extended periods.
Moreover, if your mare had truly developed an allergy, she would very likely have presented generalized urticaria. Furthermore, it would be illogical for the clay to have reduced the swelling of the tendon while simultaneously causing an allergic reaction.
Could you please contact us directly indicating exactly which products you applied and how often? Also, feel free to send us photos of the observed reaction, this will help us better understand the situation and provide you with a more precise response.
Have a nice day.