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M
Rating: 5 out of 5
Super
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Customer reviews of Cura naturale
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 193 published reviews
Summary of reviews
Cura naturale consistently delivers on product quality and effectiveness, with many reviews highlighting real results, exceptional scents, and strong performance across a wide range of items for horses and other uses. Customers praise fast, careful delivery and well-packaged orders, noting quick shipping and reliable packaging that protects products. The store distinguishes itself with helpful, prompt customer service and valuable advice, creating a dependable shopping experience. Repeated mentions of long-time satisfaction and loyalty reinforce the store’s reliability and high standards in both products and service.
Reviews 1, 4 and 5 stars
Reset filtersM
Rating: 1 out of 5
Very disappointed, I opted for express delivery and paid... And a week later still no delivery
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Response from Cura naturale
Hello, thank you for your feedback, and we completely understand your disappointment. Choosing an express delivery option and not having it respected is legitimately frustrating, this point deserves us to look at your case in detail.
Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.
Have a nice day
Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.
Have a nice day
F
Rating: 5 out of 5
Always fast and careful shipping! Too bad the products are often victims of their success
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V
Rating: 5 out of 5
Super products and an order always very well packaged. The scents of the detanglers are incredible.
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M
Rating: 5 out of 5
Fast reception. Products conform to specifications and are of good quality.
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S
Rating: 5 out of 5
Very good products, delivery not very fast.
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V
Rating: 5 out of 5
Extended shipping time announced on the site. Super responsive customer service. Product is great so far!
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C
Rating: 5 out of 5
In terms of speed and packaging quality, I am very satisfied, now I am testing the products :)
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F
Rating: 5 out of 5
Good quality of response and advice to help with product choices. The products seem to be of good quality. We are starting treatment for sarcoids :) To be followed for results!
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M
Rating: 5 out of 5
I was skeptical about the effectiveness of the product. But in the end, your conditioner is just incredible
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M
Rating: 5 out of 5
a brilliant, serious brand that makes you want to recommend it with every receipt of our package. Everything is packaged with great care. The products are all of excellent quality.
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F
Rating: 5 out of 5
Very happy with the repairing balm, which removed a persistent scab after the first use! Thank you very much
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L
Rating: 5 out of 5
Carefully packaged, products that are always very effective on my horse, I recommend
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L
Rating: 5 out of 5
Very well protected package, received quite quickly! My horse has less stomach pain and takes the clay very well in his ration!
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I
Rating: 5 out of 5
Fast delivery. Great product and good smell!
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O
Rating: 5 out of 5
Very satisfied with the products. Delivery a bit long but customer service is top!!!
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C
Rating: 5 out of 5
Always on top! Care products for hooves that we renew every time, I really see the effects!
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D
Rating: 5 out of 5
Very good product.
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R
Rating: 1 out of 5
Delivery time much too long
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Response from Cura naturale
Hello,
Thank you for your feedback and we sincerely apologize for this delay which does not reflect our usual standards.
We would like to clarify: an information banner was indeed displayed on our site to warn our customers about the extended delays before they placed their order. We are nonetheless sorry if it was not sufficiently visible at the time of your purchase.
We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. The volume of orders has exceeded the capacity of our workshop and we are sincerely sorry for that. Before hiring, we needed to have enough hindsight to confirm that this growth was sustainable. It is now evident and our new recruit has just joined the workshop. Our entire team is doing its utmost to restore our usual shipping times as quickly as possible.
We sincerely hope to offer you a much better experience on your next order.
Have a nice day.
Thank you for your feedback and we sincerely apologize for this delay which does not reflect our usual standards.
We would like to clarify: an information banner was indeed displayed on our site to warn our customers about the extended delays before they placed their order. We are nonetheless sorry if it was not sufficiently visible at the time of your purchase.
We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. The volume of orders has exceeded the capacity of our workshop and we are sincerely sorry for that. Before hiring, we needed to have enough hindsight to confirm that this growth was sustainable. It is now evident and our new recruit has just joined the workshop. Our entire team is doing its utmost to restore our usual shipping times as quickly as possible.
We sincerely hope to offer you a much better experience on your next order.
Have a nice day.
M
Rating: 5 out of 5
Very good products and super effective!
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E
Rating: 5 out of 5
I love the smell of the detangler
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D
Rating: 5 out of 5
very fast delivery, very good effective products, great after-sales service
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E
Rating: 5 out of 5
Very good product, pleasant smell and effective, very good team, I recommend without hesitation
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A
Rating: 5 out of 5
Awesome
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C
Rating: 5 out of 5
Perfect as usual
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M
Rating: 5 out of 5
Delighted with the shining detangler I received! The chocolate scent is divine and after 3 days it's still noticeable on my dogs. It greatly facilitates brushing. Can't wait to test it with my foal!
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C
Rating: 5 out of 5
A super effective product that smells very good. A quality service and always little attentions!
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V
Rating: 5 out of 5
Natural products that smell divine! Well-packaged parcels and fast delivery! I can only recommend cura natural
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C
Rating: 5 out of 5
Very good product and good delivery
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M
Rating: 5 out of 5
Good experience
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F
Rating: 5 out of 5
at the top
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M
Rating: 5 out of 5
I can't tell you, I'm just starting but I hope it will work
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G
Rating: 5 out of 5
Great product, and not too expensive
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L
Rating: 5 out of 5
Quality products, discounts, and a loyalty program that aims to remain!
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J
Rating: 5 out of 5
A beautiful discovery, top products I recommend
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M
Rating: 1 out of 5
Very good product but delivery times of almost 1 month, no thank you, I will not order again
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Response from Cura naturale
Hello,
Thank you for your feedback, and we understand your disappointment, a one-month delay is indeed unacceptable, it is very far from our standard and we are sincerely sorry.
Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, and everything is being put in place to ensure that this type of delay does not happen again.
We would really be happy to restore your trust. If you wish, write to [email protected] mentioning your order number, the team will see what can be done to assist you with a future order.
Have a nice day
Thank you for your feedback, and we understand your disappointment, a one-month delay is indeed unacceptable, it is very far from our standard and we are sincerely sorry.
Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, and everything is being put in place to ensure that this type of delay does not happen again.
We would really be happy to restore your trust. If you wish, write to [email protected] mentioning your order number, the team will see what can be done to assist you with a future order.
Have a nice day
M
Rating: 4 out of 5
Nothing to say about the package itself, but the announced delivery time and the actual delivery time are not the same. I expect a fairly quick delivery to receive the products for the competition and unfortunately received well after.
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M
Rating: 5 out of 5
Top
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J
Rating: 5 out of 5
Perfect
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L
Rating: 4 out of 5
As always, absolutely amazing products. Just a lot more delay than before. But that's also the success :)
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