Customer reviews of Cura naturale

Hello Céline, we read your feedback with real surprise, as all the reviews left on the anti-fly range testify to an effectiveness that our clients highlight season after season. A total lack of results is really not an experience we understand without more context.

The main active ingredient in our repellent range is Java lemongrass, hydrated and cyclized. This process stabilizes the active molecules naturally present in the plant, which are among the most scientifically studied natural repellent molecules for biting insects. The transformation we use allows for a more prolonged and stable action than raw essential oil. Therefore, the performance of the products cannot be called into question in terms of formulation; it is generally in the usage modalities that the discrepancies in results lie.

Several essential parameters condition the actual effectiveness. For the Spray Repellent, since the formula is biphasic, the bottle must be shaken very vigorously before each use to properly mix the two phases and release the actives. This is often a neglected but crucial step. The quantity must be generous, in mist over the entire coat, and the frequency must be daily during peak season, with systematic renewal after showering, sweating, or rain. For the Repellent Oil, the recommended rhythm is every 3 days on the most attacked areas, in addition to the spray and not as a replacement. The range is designed to work in complete synergy: Spray Repellent on large areas daily, Repellent Oil and Natural Clay in alternation on very exposed areas, Repellent Shampoo during showers. Used in isolation or irregularly, the results are significantly less convincing, just like with any repellent on the market.

Additionally, there are external factors: pest pressure varies greatly depending on regions and years, some humid areas or those close to water experience particularly intense attacks, and some horses attract more than others due to their metabolism.

To truly understand what happened and find a solution adapted to your situation, we would be delighted to discuss with you. Write to us at [email protected] specifying your protocol, your region, and the pest pressure you are experiencing, our customer service team will respond to you personally.

Have a nice day

Hello Marjorie, thank you for your order and we understand your wait.

Our workshop is experiencing significant growth which occasionally extends our shipping times, but our promise remains same-day shipping for any order placed on a business day before 1 PM. A new recruit is joining the team and we will be fully up to date very soon.

For precise tracking of your package, write to [email protected] with your order number, our customer service team will get back to you within 24 hours with a clear response regarding the delivery.

Have a nice day

Hello,

Thank you for this feedback, even critical it is valuable for us to help improve.

Can you tell us a bit more about what you specifically felt was missing? Product information, order tracking, responsiveness, post-purchase communication... This helps us identify the areas to prioritize for improvement. You can write to us at [email protected], your feedback will be carefully read by the team.

Have a nice day

Hello, thank you for your feedback, and we completely understand your disappointment. Choosing an express delivery option and not having it respected is legitimately frustrating, this point deserves us to look at your case in detail.

Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.

Have a nice day

Hello,

Thank you for your feedback and we sincerely apologize for this delay which does not reflect our usual standards.
We would like to clarify: an information banner was indeed displayed on our site to warn our customers about the extended delays before they placed their order. We are nonetheless sorry if it was not sufficiently visible at the time of your purchase.
We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. The volume of orders has exceeded the capacity of our workshop and we are sincerely sorry for that. Before hiring, we needed to have enough hindsight to confirm that this growth was sustainable. It is now evident and our new recruit has just joined the workshop. Our entire team is doing its utmost to restore our usual shipping times as quickly as possible.
We sincerely hope to offer you a much better experience on your next order.

Have a nice day.

Hello,

Thank you for your feedback, and we understand your disappointment, a one-month delay is indeed unacceptable, it is very far from our standard and we are sincerely sorry.

Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, and everything is being put in place to ensure that this type of delay does not happen again.

We would really be happy to restore your trust. If you wish, write to [email protected] mentioning your order number, the team will see what can be done to assist you with a future order.

Have a nice day

Hello,

Your disappointment is completely legitimate and we do not minimize it. This delay does not correspond to our usual promise and we are sincerely sorry.

We went through an exceptional growth period that we did not anticipate, amplified by the success of our seasonal editions and our ongoing promotional offer. This is not an excuse but a reality that we fully acknowledge. A new recruit will soon join our workshop, hiring is in progress, so that this situation does not happen again.

We hope that the products will meet your expectations and that your next experience will be very different.

Have a nice day

Hello,

Your dissatisfaction is legitimate and we do not minimize it.

We are going through an exceptional growth period that we did not anticipate at this scale, combined with the success of our launches and promotional offers. This is not an excuse but a reality that we fully acknowledge. A new recruit will be arriving very soon at the workshop to restore our usual shipping promise.

We would sincerely be sorry to lose you after this bad episode. If you wish to give us another chance, we hope your next experience will meet the standards you deserve.

Have a nice day.

Hello,

Thank you for this feedback, even if it is painful to read, and especially thank you for your loyalty over the years.

You are right on all points and we do not contest that. The lack of proactive communication on our part regarding this delay is a real shortcoming. You should not have had to ask the question to get a response, and the consideration you deserve as a loyal customer was clearly not met. We are sincerely sorry for this.

To be honest, we could not anticipate what happened to us. The conjunction of our growth, the success of our launches, and our promotional offers created a volume that no one in our team had seen coming at this scale. This is not an excuse, it is the reality of a small brand that is growing fast. Before hiring, we needed to have the perspective to confirm that this growth was sustainable. It is now evident and a new recruit is arriving very soon.

Your remark about proactive communication is fair and constructive, it is an area where we need to improve and we will take it to heart.

We sincerely hope to have the opportunity to offer you the experience you deserve during your next order.

Hello Magali, I read your comment with great attention and I am sincerely sorry to learn that your first experience with our brand was so disappointing. I completely understand your frustration with this accumulation of problems and I sincerely apologize. Regarding the processing time, the holiday period has indeed extended our usual deadlines and I am sorry for that. Your email regarding the brush has been received and was being processed for a response this Monday. I regret that the wait during the weekend added to your frustration. We receive a lot of requests during this period and we have a small team. I will handle your email first thing this morning, your satisfaction remains our only priority, and we absolutely do not want to leave you with this very bad impression. We will certainly find a solution for the damaged product. Best regards, Emmanuel

Hello, Thank you for your feedback, and we are sincerely sorry to read that the result did not meet your expectations. The 'sticky' effect you describe is almost always a sign of product overdose. Our nourishing oil is a very pure and rich formula, without water. A very small amount is sufficient. If too much is applied, the fur becomes saturated and can no longer absorb, which gives this greasy or sticky appearance. Our advice for a better experience: Next time, try applying much less. Just pour 2-3 drops into the palm of your hand, rub your palms together, then stroke your dog's fur. This way you will get all the benefits of nutrition and shine, without the sticky effect. We hope this little tip will help you appreciate the product better. Have a nice day!