Customer reviews of Cura naturale

Hello Charlotte,

Thank you for your feedback. On our side, the tracking of your package does not indicate any anomalies or delays reported by the carrier, it was a standard delivery, which naturally takes longer than an express delivery.

For the spray that does not work, often a few small checks are enough to get it working again. Write to us at [email protected] with your order number, we will look into this with you.

The Cura naturale team

Hello, we understand your disappointment in picking up your package at a relay point when you had chosen home delivery.

To clarify the facts calmly: the carrier's tracking indicates a presentation at your address on August 11, recorded as the recipient's absence. In this case, it is the carrier who automatically redirects the package to a relay point, a step that is beyond our control.

Regarding the 7 euros, they correspond to the cost of delivery and the logistics of shipping your package. This is not an amount that the brand sets aside: it finances the transport and processing of your order.

We sincerely regret that this delivery could not reach your home as planned.

The Cura naturale team

Hello, thank you for taking the time to write to us, this feedback allows us to clarify a point that deserves to be clarified.

The mention on the bottle describes a window of full effectiveness, ranging from 4 to 10 hours depending on heat, sweating, and the activity of the animal: the hotter it is and the more it works, the shorter this duration is towards the lower end of the range. Beyond that, the protection does not stop abruptly, it decreases gradually, which characterizes a plant-based repellent, chosen for its skin tolerance.

Two usage points weigh as heavily as the product itself. The Repellent is a biphasic formula, to be shaken before each use so that the active ingredient is distributed, and it is sprayed at a short distance in sufficient quantity to really cover the area. Its action being the shortest of the two, it is renewed daily and after each effort, shower, or heavy rain. The Repellent Oil, on the other hand, works differently: it is important to massage it well so that it penetrates the tissues, and this gives it a hold of 2 to 3 days on the most attacked areas, the chest, the belly line, and the head. Deposited on the surface without being massaged, it loses most of its duration.

If the feeling persists with these references, write to us at [email protected] with your order number, we will follow up with you.

The Cura naturale team

Hello Rachel, we understand your disappointment, paying for home delivery only to have it ultimately dropped off at a pickup point is not pleasant. This type of rerouting is sometimes decided by the carrier in case of saturation or modified routes, but this was not communicated to you, and that is the real issue. Please write to us at [email protected] with your order number, we will check with the carrier and see what can be done about the shipping fees.

The Cura naturale team

Hello Camille, thank you for your feedback, and we are glad that the Repellent is effective against insects, that's the main thing. A clarification about the spray head: it does indeed diffuse a mist of fine micro-droplets, and not large droplets, it's exactly the same type of diffusion as the old model. As for the container, it was changed precisely because the old one had proven to be too fragile in use.

That said, a dip tube that does not reach the bottom of the bottle and a bottle that deforms are not normal, and your comments are valuable to us in the quality monitoring of this container. For the team to examine your case and propose a solution, please write to us at [email protected] with your order number and if possible a photo of the concerned bottle. We will do what is necessary with you.

The Cura naturale team

Hello Catherine, thank you for your feedback on the Repellent Oil.

For the eye area, two points often make the difference. First, the method: the oil is placed in the palm of the hand and then applied by massaging the entire area well, around the eyes, the muzzle, and the cheeks, covering everything without leaving any untreated parts, as the flies land precisely where the product is lacking, often at the lash line. Then the quantity: it is a dry oil that must penetrate, a slight greasy residue means there is a bit too much, but the essential thing is to cover the entire sensitive area well. The active ingredient works at full effectiveness for a few hours and then decreases, so regular renewal helps maintain protection.

If you wish, write to us at [email protected], we will look together at your application method to ensure the result is there.

The Cura naturale team

Hello Cyrille, thank you for your feedback, and sorry that the protection did not meet expectations on your horse.

In this type of result, usage plays a big role. The spray repellent should be shaken well before each use, as its formula is biphasic, then sprayed generously and at a short distance to deposit a real layer on the coat, and should be reapplied after each effort, shower, or heavy rain. On the head and the most attacked areas, chest, belly line, inner thigh, the repellent oil takes over with a longer hold.

If the feeling persists despite this, please write to us at [email protected] with your order number, and we will look into your situation together.

The Cura naturale team

Hello Sonia, thank you for this feedback, and first of all a big thank you for highlighting that you like the products so much, it means a lot to us. We understand that two orders marked by delivery issues tarnish the experience, and your disappointment is legitimate.

Regarding the home delivery that was redirected to a pickup point, it was our logistics team that redirected the package because home delivery was not possible due to a carrier issue. A compensation for the difference in shipping costs has been made as a result. Regarding the order still pending, we understand your impatience regarding the refund and we are not losing sight of this case.

To get a precise update on these two orders and their follow-up, please write to us at [email protected] with your order numbers, we will take over each case with you.

Hello Héloïse, thank you for your feedback, and I am sincerely sorry for this situation after experiences that have always gone well.

A damaged package and the feeling of following up without response for fifteen days is not at all how we work: we respond to all our customers within 24 hours on business days. I honestly think one of your emails slipped through and we missed it, and I am sorry for that, as it is not normal to have left you without a solution for so long.

Please write to us at [email protected] with your order number and the mention URGENT in the subject, simply recalling the elements already transmitted: we will prioritize your case to resolve it quickly, without asking you for more.

Have a nice day

Hello Corinne, thank you for taking the time to leave this review, and we sincerely apologize for this longer delivery time than usual.

Our delivery times have increased in recent months due to the growth of the brand, and a reorganization has been carried out in the workshop to return to normal. If you would like us to take a closer look at your order, please write to us at [email protected] with your order number and the mention URGENT in the subject line.

We look forward to assisting you under the best conditions next time.

Have a nice day

Hello Colline, your attachment to Cura naturale touches us a lot, and that is precisely why this late received package bothers us even more.

This delay is not up to the standards we want to offer you. The workshop is currently undergoing a deep reorganization to regain reliable timelines, and we will communicate publicly very soon on this matter.

If you would like us to look into what happened with your order, please write to us at [email protected] with your order number.

Have a nice day!

Hello Sandra, receiving your order fifteen days after the announced date, with also a bottle missing its plastic safety, is legitimately disappointing and we are sincerely sorry for that.

You are absolutely right, the customer should not have to suffer from our peaks in activity. A deep reorganization is underway at the workshop to restore reliability to our timelines, and we will communicate publicly very soon on this matter. As for the bottle without safety, that is not normal and we wish to look into it closely.

Please write to us at [email protected] with your order number and a photo of the concerned bottle, we will get back in touch to find a solution.

Have a sweet day!

Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we... Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we want to offer you. Our commitment to ship the same day for any order placed before 1 PM has not been met, and a deep reorganization is underway in the workshop to make our deadlines reliable again, we will talk about it publicly very soon. Write to us at [email protected] with your order number and the mention URGENT in the subject if an order is pending, we will prioritize it.

Have a nice day

Hello Aurore, such disappointing delays are a real source of frustration and we completely understand it.

We are going through a period where we can no longer consistently meet our promise of fast shipping, and we do not take this lightly. A thorough work is currently being done to sustainably restore our deadlines, and we will have the opportunity to discuss this more broadly soon.

If an order is still pending on your side, please let us know its number at [email protected], we will follow it up without delay with you.

Have a nice day

Hello, thank you for your feedback and for this first review.

Two stars is a signal that one point did not convince you and we would like to understand what could have been better for you. Write to us at [email protected], we will take the time to discuss with you.

Have a nice day

Hello,

I understand, these delays do not meet our standard and it is legitimately frustrating.

Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.

To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.

Have a nice day

Hello, thank you for your feedback, although we sincerely regret reading these two points.

Regarding the delay, a month of waiting is obviously not our standard and we understand your disappointment. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. Good news: a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

On the products, not seeing any evolution is always frustrating. Several parameters can explain this depending on the animal's profile and the issue, and we would be happy to discuss more specifically with you to understand the situation and guide you towards the most suitable protocol. Write to us at [email protected] with your order number, and we will take your case seriously.

Have a nice day

Hello,

Thank you for this feedback, sincere on both points and really appreciated regarding the care taken in the packaging.

Regarding the shipping delay, you are right and we are sorry about it. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon.

Regarding effectiveness, your feedback deserves us to dig deeper together. Depending on the product used and the targeted issue, the response can be very different, and some of our treatments really act deeply over time rather than immediately. If you would like us to review the protocol to better match your animal's situation, please write to [email protected] with some details (the product used, the issue, how long it has been applied), we would be happy to adjust with you.

Have a nice day!

Hello Lou,

We have seen your review left on the product page.

Our shampoos are intentionally formulated without thickening agents. The thicker shampoos that are usually found owe their consistency to texturizing agents that do not add anything to the effectiveness of the product. With us, what is in the bottle are the active ingredients, not fillers.

For optimal use, two methods we recommend. Pour a dose into a bucket, foam with a jet and apply with a sponge on the coat. Or use a jet system with an integrated shampoo reservoir, very practical and economical, the fluid texture is perfect for this type of application. In both cases, diluting before use is the right practice, it optimizes the foam, distribution, and consumption of the product.

By the way, we will soon submit the question to our community to see if this texture is appreciated or if you prefer us to thicken it. Your feedback matters

Have a nice day

Hello,
Thank you for your feedback. Regarding the purifying clay for hooves, we have already responded to your review in detail and we remain available to assist you further if you wish.
Regarding the detangler & shine spray, we have also tried to assist you through customer service to guide you to the best solution. We are well aware that our packaging can be sensitive, and we want to inform you that it is set to evolve soon. Furthermore, some fragrances may react to negative temperatures, which can affect the spray. However, with the solution provided by customer service, the product remains completely usable and functional, without losing any of its benefits. This issue will definitely be resolved by next winter.
We remain available if you wish to discuss further with us.
Have a nice day!

Hello Alexia, I am sorry, despite my customer service request on 8/12 with Mondial Relay for your package that was not delivered, I only received a response today, 15/12. As mentioned in the email, we will send you a package again starting tomorrow. Have a nice day, Emmanuel

Hello Léna, I am sorry to read about your experience with your order. It happens that there are many orders during the weekend and the shipping of orders can be delayed at the beginning of the week. Despite a 24-hour delay in shipping, the choice of express delivery allowed for delivery the day after shipping, which was Thursday. With standard delivery, you would have been delivered Friday at the earliest, or even Monday. In this specific case, do not hesitate to contact us to refund the price difference between express delivery and standard delivery. I remain available if needed, Emmanuel