Customer reviews of Cura naturale

Hello Marine,

Thank you for your feedback, and we are glad that our massage oils and hoof care products satisfy you. For your spray that is not working properly, often a few small checks are enough to get it working again. Write to us at [email protected] with your order number, and we will look into this with you.

The Cura naturale team

Hello Marie-Noelle,

Thank you for this feedback, and we are happy that the Repairing Balm is fulfilling its role in your care routine.

Regarding the gel, its fluid consistency is due to its aloe vera-based formulation. A few drops applied directly to the balding area, then lightly massaged, allow for good distribution. Its action builds over time, on healed and pink skin, and requires consistency before regrowth becomes visible.

To go further, write to us at [email protected] with your order number and a short video of the product: this will allow us to check its texture and respond to you precisely.

The Cura naturale team

Hello Charlotte,

Thank you for your feedback. On our side, the tracking of your package does not indicate any anomalies or delays reported by the carrier, it was a standard delivery, which naturally takes longer than an express delivery.

For the spray that does not work, often a few small checks are enough to get it working again. Write to us at [email protected] with your order number, we will look into this with you.

The Cura naturale team

Hello Arwen, thank you very much for this feedback, it touches us to read that your horse, who is reactive to many things, has tolerated the products so well. For the smell of the Repair Balm and the Solar Balm on the head, a simple gesture can help: place a small amount in the palm of your hand and apply it by hand to the area, keeping a distance from the nostrils, rather than bringing the pot close to his nose. The smell will bother him less and the moment will be more serene for him. Thank you again for your trust.

The Cura naturale team

Hello, we have just looked at your file more closely.

There was indeed a delay in the shipment of your order, which explains why you received it a day later than expected. We are sincerely sorry for this.

We will contact you by email to compensate you for the delivery.

The Cura naturale team

Hello, we understand your disappointment in picking up your package at a relay point when you had chosen home delivery.

To clarify the facts calmly: the carrier's tracking indicates a presentation at your address on August 11, recorded as the recipient's absence. In this case, it is the carrier who automatically redirects the package to a relay point, a step that is beyond our control.

Regarding the 7 euros, they correspond to the cost of delivery and the logistics of shipping your package. This is not an amount that the brand sets aside: it finances the transport and processing of your order.

We sincerely regret that this delivery could not reach your home as planned.

The Cura naturale team

Hello, thank you for taking the time to write to us, this feedback allows us to clarify a point that deserves to be clarified.

The mention on the bottle describes a window of full effectiveness, ranging from 4 to 10 hours depending on heat, sweating, and the activity of the animal: the hotter it is and the more it works, the shorter this duration is towards the lower end of the range. Beyond that, the protection does not stop abruptly, it decreases gradually, which characterizes a plant-based repellent, chosen for its skin tolerance.

Two usage points weigh as heavily as the product itself. The Repellent is a biphasic formula, to be shaken before each use so that the active ingredient is distributed, and it is sprayed at a short distance in sufficient quantity to really cover the area. Its action being the shortest of the two, it is renewed daily and after each effort, shower, or heavy rain. The Repellent Oil, on the other hand, works differently: it is important to massage it well so that it penetrates the tissues, and this gives it a hold of 2 to 3 days on the most attacked areas, the chest, the belly line, and the head. Deposited on the surface without being massaged, it loses most of its duration.

If the feeling persists with these references, write to us at [email protected] with your order number, we will follow up with you.

The Cura naturale team

Hello Rachel, we understand your disappointment, paying for home delivery only to have it ultimately dropped off at a pickup point is not pleasant. This type of rerouting is sometimes decided by the carrier in case of saturation or modified routes, but this was not communicated to you, and that is the real issue. Please write to us at [email protected] with your order number, we will check with the carrier and see what can be done about the shipping fees.

The Cura naturale team

Hello Camille, thank you for your feedback, and we are glad that the Repellent is effective against insects, that's the main thing. A clarification about the spray head: it does indeed diffuse a mist of fine micro-droplets, and not large droplets, it's exactly the same type of diffusion as the old model. As for the container, it was changed precisely because the old one had proven to be too fragile in use.

That said, a dip tube that does not reach the bottom of the bottle and a bottle that deforms are not normal, and your comments are valuable to us in the quality monitoring of this container. For the team to examine your case and propose a solution, please write to us at [email protected] with your order number and if possible a photo of the concerned bottle. We will do what is necessary with you.

The Cura naturale team

Hello Catherine, thank you for your feedback on the Repellent Oil.

For the eye area, two points often make the difference. First, the method: the oil is placed in the palm of the hand and then applied by massaging the entire area well, around the eyes, the muzzle, and the cheeks, covering everything without leaving any untreated parts, as the flies land precisely where the product is lacking, often at the lash line. Then the quantity: it is a dry oil that must penetrate, a slight greasy residue means there is a bit too much, but the essential thing is to cover the entire sensitive area well. The active ingredient works at full effectiveness for a few hours and then decreases, so regular renewal helps maintain protection.

If you wish, write to us at [email protected], we will look together at your application method to ensure the result is there.

The Cura naturale team

Hello Cyrille, thank you for your feedback, and sorry that the protection did not meet expectations on your horse.

In this type of result, usage plays a big role. The spray repellent should be shaken well before each use, as its formula is biphasic, then sprayed generously and at a short distance to deposit a real layer on the coat, and should be reapplied after each effort, shower, or heavy rain. On the head and the most attacked areas, chest, belly line, inner thigh, the repellent oil takes over with a longer hold.

If the feeling persists despite this, please write to us at [email protected] with your order number, and we will look into your situation together.

The Cura naturale team

Hello Karine, thank you for taking the time for this detailed feedback. The effectiveness of repellents depends a lot on conditions, heat, sweating, rain, and renewal: the mist covers the body and is regularly renewed, while the oil lasts longer on targeted areas. On your horses already equipped with masks, the head is indeed protected, and the repellent then makes sense on the rest of the body and exposed areas. For your golden's anti-itch gel, it is a soothing treatment that calms the skin without repelling parasites: it is used in addition to a repellent and the anti-parasitic strategy. Write to us at [email protected] with your order number, we will be happy to review everything with you.

The Cura naturale team

Hello Olivia, thank you for this feedback, and glad that you like the fragrances of our products.

Regarding the head of the detangler spray that does not work, in the vast majority of cases this is not a defect but a simple startup to do: first remove the small safety trigger at the back of the head, shake the bottle well, then prime the pump by pressing several times until the mist comes out, the first presses only draw the product into the tube. If after that the head remains blocked, please write to us at [email protected] with your order number and a short video, we will find a solution with you.

On the shampoo format, we understand your surprise. The capacity is indicated on the sheet, but we understand that the actual rendering may surprise upon receipt. One useful point, however: the shampoo is always used diluted, a few presses in a bucket of water are enough to cover the entire body, which makes it last much longer than one might imagine at first glance.

Do not hesitate to write to us if the spray resists these few gestures, we will take over.

The Cura naturale team

Hello Sonia, thank you for this feedback, and first of all a big thank you for highlighting that you like the products so much, it means a lot to us. We understand that two orders marked by delivery issues tarnish the experience, and your disappointment is legitimate.

Regarding the home delivery that was redirected to a pickup point, it was our logistics team that redirected the package because home delivery was not possible due to a carrier issue. A compensation for the difference in shipping costs has been made as a result. Regarding the order still pending, we understand your impatience regarding the refund and we are not losing sight of this case.

To get a precise update on these two orders and their follow-up, please write to us at [email protected] with your order numbers, we will take over each case with you.

Hello Melis, thank you for your feedback, and we are sincerely sorry for this shipping error, receiving a detangler instead of the Repellent ordered is obviously frustrating, your disappointment is legitimate.

We had reached out to you to propose a solution: either the reshipment of the Repellent you were expecting, or a refund, at your convenience. We remain fully available to finalize this with you.

For us to take over the case and apply the solution of your choice, please write to us at [email protected] with your order number.

Hello Héloïse, thank you for your feedback, and I am sincerely sorry for this situation after experiences that have always gone well.

A damaged package and the feeling of following up without response for fifteen days is not at all how we work: we respond to all our customers within 24 hours on business days. I honestly think one of your emails slipped through and we missed it, and I am sorry for that, as it is not normal to have left you without a solution for so long.

Please write to us at [email protected] with your order number and the mention URGENT in the subject, simply recalling the elements already transmitted: we will prioritize your case to resolve it quickly, without asking you for more.

Have a nice day

Hello Corinne, thank you for taking the time to leave this review, and we sincerely apologize for this longer delivery time than usual.

Our delivery times have increased in recent months due to the growth of the brand, and a reorganization has been carried out in the workshop to return to normal. If you would like us to take a closer look at your order, please write to us at [email protected] with your order number and the mention URGENT in the subject line.

We look forward to assisting you under the best conditions next time.

Have a nice day

Hello

Thank you for your message, Suzy, and sorry that this care did not meet your expectations. In our Honey collection, the word Honey refers to the fragrance of the product, this sweet and gourmet note, and not an ingredient based on honey. The complete composition is detailed on the product sheet of the site. If you would like to discuss this in more detail, please write to us at [email protected] with your order number, we will be happy to respond.

Have a nice day

Hello Manon, it is really disappointing to read that your order was shipped much later than expected, and we understand your disappointment.

Our usual commitment is to ship quickly, and it was not upheld for your order. The workshop is currently undergoing a deep reorganization to restore reliability to our timelines, and we will communicate publicly very soon on this matter.

If you would like us to look into your case more closely, please write to us at [email protected] with your order number and the mention URGENT in the subject line.

Have a nice day!

Hello Manon, thank you for this feedback and glad that you like the detanglers, the Wild Strawberry clearly has its fans.

We note your feelings about the Honey, tastes in terms of fragrance are really personal and this feedback helps us guide our future editions. New scents will arrive with the seasons, there is plenty to find something that suits you.

Have a nice day!

Hello Colline, your attachment to Cura naturale touches us a lot, and that is precisely why this late received package bothers us even more.

This delay is not up to the standards we want to offer you. The workshop is currently undergoing a deep reorganization to regain reliable timelines, and we will communicate publicly very soon on this matter.

If you would like us to look into what happened with your order, please write to us at [email protected] with your order number.

Have a nice day!

Hello Sandra, receiving your order fifteen days after the announced date, with also a bottle missing its plastic safety, is legitimately disappointing and we are sincerely sorry for that.

You are absolutely right, the customer should not have to suffer from our peaks in activity. A deep reorganization is underway at the workshop to restore reliability to our timelines, and we will communicate publicly very soon on this matter. As for the bottle without safety, that is not normal and we wish to look into it closely.

Please write to us at [email protected] with your order number and a photo of the concerned bottle, we will get back in touch to find a solution.

Have a sweet day!