Customer reviews of Cycles et Sports

I received an article that I did not order and I am still waiting for my order.

Good quality items, delivery without problems.

Missing parts in the package, you were supposed to contact us and no one did. Very unreliable site, to be avoided

Request for contact, following a size exchange of Cannondale Factory team shorts and no news at all, very sad about all this!

- Had to follow up for them to send me my package - Order of Gatisports organic at the organic price and receipt of non-organic Gatisports

Order placed in mid-March. At the beginning of April, having no news, I called customer service. Part of my order was shipped to me. The rest was shipped in mid-May, almost 2 months delay. If the item is not available, I would find it more honest to say so or to refund directly.

Hello, I returned the product on 27/04/2026 for a size exchange; too small, no news since; delivery is really not fast, compared to other bike stores

sehr gute artikel, faire preise - die zustellung war jedoch eine katastrophe, suchen sie sich bitte einen anderen dienstleister ! vielen dank !

XL bike gloves too small

Wrong product initially shipped but responsiveness in exchanging for the right product

Item not available even though I really wanted it

Delay far too long. Even if no one is available on the phone, the delay has unfortunately been well exceeded...

Overall the transaction and shipping went well.

Not the right reference delivered but never mind, no time to exchange

Very long, 10 days to receive my bike pump

At the time of my order, the item was in stock and available. Just before delivery, I was told that the item was no longer available!! Not very serious.

I have received my (1st order) placed two weeks ago, but there is a mistake (see photo), as I received 3 Pathfinders and 1 Terra, instead of 4 Pathfinders. What should we do? Thank you in advance, C.

Product already used sold as new; and bad color between site and product received Lack of professionalism

Sizes table is complete inaccurate

PURCHASE MODIFIED BY THE SITE AND NOT VERY FAST SHIPPING

Package does not match my order!!! Moreover, the return of the package is at my expense!!!

R A S

I ordered Overstim products marked as available when in fact they are not! It's a bit annoying that they can't keep their stock up to date.

My shorts arrived unstitched

Reception delay much too long

Disappointed twice. First time I paid and then I was told it was unavailable and offered a much more expensive item, for me this is forced selling. Second order, protective frame tape sent in a simple bag, Result tape arrived crushed and marked so difficult to apply and a disappointing result. And they don't even apologize after reporting the problem.

Contradictory delivery error; despite email exchanges where everything seemed settled, I did not receive the expected jersey and therefore had to make a return. Waste of time and not very serious....

Fast and careful shipping, but it's a shame the shoes arrived damaged. As if they had already been used. What a pity!

Hello, I am very satisfied with the product purchased but not with the order processing. I ordered 2 shorts but only received one due to a stock error. I would have liked the order to be fulfilled by receiving 2 shorts and not just one. Even if the model had been somewhat different while still being equivalent. I am not responsible for the stock error. Best regards. Bruno

10/10

I didn't want to leave a review, but since I'm invited to... I ordered a pair of shorts and a pair of shoe covers on February 17th. After placing my order, I was informed that the shorts were out of stock, so I quickly responded (within an hour) to get my order processed quickly. On Thursday the 20th, I was informed that the package would be shipped at the beginning of the following week. On Friday the 28th (not really the beginning of the week...), I reached out again to find out where my order was... it would be shipped on March 3rd. Delays are fine, but being told that it would ship at the beginning of the week and then it only ships a week later is not very serious... They will need to regain my trust for me to order again from Cycles and Sports.

Very good, fast, very well packaged product, perfect.

👍

Problem with the choice of product color, given on the order as being in stock on the site when in fact it is no longer in stock.

Item ordered not available. After modification of the order and payment of the difference: article received not in conformity with the order. Service and after-sales on the other hand very reactive with communication by e-mail. All in all, a lack of professionalism in stock management and order dispatch.

Delays far too long. On the plus side... I was warned but a few weeks later I tried to contact you several times... No answer.

Long delay (too long) to send the parcel (more than 8 days).

Responsive after-sales service BUT a product purchased/paid for is finally out of stock and shipping costs are excessive.

The items I received are very good however I did not receive 3 items which is very disappointing knowing that it was for a gift.

Necessary update of the products on the website . Obliged to send an email to follow up the order because not informed of the stock shortage . Fairly reactive after-sales service.