Cycles et Sports showcases strong product reliability and variety, with multiple mentions of fast, on-time delivery and items arriving well packaged and as described. Customers highlight responsive, attentive service, including quick email replies, helpful phone advice, and easy replacement or refunds when items are unavailable, reinforcing a reliable shopping experience. The store is praised for quality and fit across multiple product categories (clothing, shoes, helmets, gloves), with clear indications of good value, up-to-date stock when possible, and convenient delivery options, including pick-up locker availability. Overall, shoppers repeatedly note smooth ordering, accurate products, and supportive customer care that enables quick and satisfying purchases.
Sending a jersey that doesn't correspond to what I ordered, then having to pay the return shipping costs is a shame. I won't be ordering from your site again, you're losing a regular customer.
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Response from Cycles et Sports
Thank you for your comment, you have accepted this size change and our sales conditions in an email dated 23/05/2024. We will contact you as soon as possible.
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Valentin R.
Rating: 1 out of 5
following a purchase from 18/05/2024
No response in the tracking chat. I had to contact them again for my parcel to leave after 2 weeks without shipment. Once arrived, size error...
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Response from Cycles et Sports
Thank you for your comment, we apologize, we are waiting for your photo to correct this error.
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Alexandre D.
Rating: 3 out of 5
following a purchase from 18/05/2024
Product out of stock not noted on the site, email sent quickly but I only got what you offered and not the 3rd blue pair I wanted Apart from that, good product quality.
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Response from Cycles et Sports
We thank you for your feedback and apologize for the shortage of the third pair of blue. We take note of your comment and will make sure this does not happen again in the future. We are delighted to know that you are satisfied with the quality of our products. Thank you for your confidence in our company. Sincerely, The Cycles et Sports team.
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Pierre G.
Rating: 4 out of 5
following a purchase from 21/05/2024
Order received on time with request for prior agreement to change model due to stock shortage.
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Dominique L.
Rating: 1 out of 5
following a purchase from 14/05/2024
Sending the wrong product
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Response from Cycles et Sports
Thank you for your comment, we apologize, your money has been refunded cordially
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Xavier C.
Rating: 3 out of 5
following a purchase from 30/04/2024
Poor communication on delivery times, I had to be the one to call back to check on the status of the order. Communication is an essential point for me when buying online. 20 days between order and dispatch with no news is not a standard feature of online commercial sites. Otherwise contents delivered as ordered.
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Response from Cycles et Sports
Hello, we are sorry for this misunderstanding about delivery times, we will do what is necessary to improve our communication on this subject. However, we are pleased that you have received the product you ordered. We take your comments into account so that we can continue to improve and offer you a quality service. Thank you for your trust and understanding. Sincerely, the Cycles et Sports team.
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Estelle S.
Rating: 2 out of 5
following a purchase from 03/05/2024
My first order was ok and fast but the second one took longer (ok, there were the May bank holidays) and I had an objective in my order with no response even though I had contacted the people via chat.
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Response from Cycles et Sports
Thank you for your comment, the response time can sometimes be longer via chat, the best is to call us directly 04 76 79 16 79, cordially
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Joseph L.
Rating: 4 out of 5
following a purchase from 30/04/2024
bien un peusurpris qu'il n'y a qu'un serrage BOA ;sur mon ancienne gaerne il y en a 2
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Michel C.
Rating: 4 out of 5
following a purchase from 30/04/2024
Ras 09
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Joseph-Reinette R.
Rating: 3 out of 5
following a purchase from 14/04/2024
For my first order, I can't express myself on your site. Furthermore, my rating for my order is mediocre because having ordered 3 items and only receiving one (while I was impatiently waiting for this one) is difficult to understand, especially since I'm 8000 kms away and paying customs taxes. After complaining, I hope to see my complaints come to fruition.
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Response from Cycles et Sports
Thank you for your comment. Have you been reimbursed for the 2 items?
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Frederic S.
Rating: 3 out of 5
following a purchase from 15/04/2024
I placed my order on Monday 15/04 and it was validated. After a few days without progress, I contacted the site. I was told that although the gloves were "in stock", they were not physically present and had to be "repatriated" before shipping. I was assured that they would be dispatched on Monday 22/04. On the 23rd, as there had been no change, I contacted the site again and was told they would be dispatched on Friday 26th, which they did, with receipt on Monday 29/04. 15 days to receive an order, when shipping costs 4.91 eur, is really too long!
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Response from Cycles et Sports
Hello Frederic, we are sorry for the longer than expected delivery time. We are doing our best to improve our process to avoid this kind of situation in the future. We take note of your feedback and will work to reduce our delivery times. We hope to see you back on our site soon. Thank you for your feedback and patience. Cycles et Sports
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Francis C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Small problem with a robot window that prevents information from being seen
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Eric T.
Rating: 4 out of 5
following a purchase from 08/04/2024
Delivery was a little late, but it was still correct.
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Philippe D.
Rating: 4 out of 5
following a purchase from 15/04/2024
Very comprehensive, easy-to-read site. Fast order processing. Products 100% in line with expectations and description.
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Jean Christophe L.
Rating: 4 out of 5
following a purchase from 25/03/2024
Delivery time a little long
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Gérard M.
Rating: 3 out of 5
following a purchase from 07/03/2024
announced deadlines not met. obliged to phone for order information
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Response from Cycles et Sports
We're sorry to hear that you've experienced difficulties with our Cycles et Sports website. We do our best to meet our delivery deadlines and apologize for any inconvenience this may have caused. We will do our best to improve our communication in the future. Thank you for taking the time to give us your feedback. Sincerely, The Cycles et Sports team.
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Jacky R.
Rating: 4 out of 5
following a purchase from 16/03/2024
Good product.
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Philippe I.
Rating: 3 out of 5
following a purchase from 11/03/2024
Does the battery make noise when discharging?
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Response from Cycles et Sports
Thank you for your review of our Cycles et Sports website. We are sorry to hear that you are experiencing a problem with your battery. Please contact us directly. Sincerely, The Cycles et Sports team.
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Serge M.
Rating: 4 out of 5
following a purchase from 15/03/2024
good product very satisfied especially my grandson
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Jean Louis F.
Rating: 4 out of 5
following a purchase from 08/03/2024
ALL CLEAR.
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Giovanni S.
Rating: 4 out of 5
following a purchase from 26/02/2024
Slight delay. Otherwise RAS
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Fabien V.
Rating: 4 out of 5
following a purchase from 04/03/2024
Fast, accurate delivery
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Rodolphe C.
Rating: 4 out of 5
following a purchase from 05/03/2024
I have ordered from the site several times and have never been disappointed.
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Pascal D.
Rating: 4 out of 5
following a purchase from 15/02/2024
very accessible site
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Myriam L.
Rating: 4 out of 5
following a purchase from 22/02/2024
Very fast shipping
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Aurelien S.
Rating: 4 out of 5
following a purchase from 05/02/2024
Fine
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Bruno S.
Rating: 4 out of 5
following a purchase from 25/01/2024
DELIVERY A LITTLE LONG. ORDER PLACED ON 25/01 AND RECEIVED ON 07/02.
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Bruno C.
Rating: 4 out of 5
following a purchase from 01/02/2024
Hello, SATISFIED with the site
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Adrien B.
Rating: 1 out of 5
following a purchase from 03/02/2024
New shoes ordered but already worn.
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Response from Cycles et Sports
Thank you for your comment, could you please send us some pictures at inocyclesetsports.com of the product received.
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Mickael R.
Rating: 4 out of 5
following a purchase from 03/02/2024
Competitive prices and fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
I have four accounts on this website and spent 14000 euros. When it comes to promotions, the prices are really competitive. This is objective reality. But this website seems very outdated, unlike websites from the 21st century. I often buy things without a tracking number. I don't even know if my things have been sent out or not. I bought some things in December 2023, but when I received them, missing 2 helmets and 1 saddle. The website didn't say anything.They informed me that the helmet was out of stock and gave me a refund until I contacted them proactively. I don't know whether they will pretend everything is normal if I don't contact them, It's been a month now, and the saddle they owe me hasn't been resolved yet
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Response from Cycles et Sports
Hello, we are sorry to hear about your inconvenience with our site. We take your feedback seriously and are currently working on improving our delivery service to ensure the traceability of all orders. To avoid any delivery problems abroad, we have chosen to split your order into several packages. The problem with the missing item has since been resolved. Please excuse us, Kind regards. Cycles et Sports team
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Melanie R.
Rating: 4 out of 5
following a purchase from 17/12/2023
Two orders placed in December, and each time an item was unavailable, even though the site didn't mention it. It's a pity that stock is not managed directly. That said, all the items ordered were eventually dispatched, some with a wait of around 15 days. Customer service always responds to requests for delays, so there's no real need to worry.
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Fabien D.
Rating: 1 out of 5
following a purchase from 03/01/2024
Wrong size sent ...
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Response from Cycles et Sports
Hello, we will do everything to improve our service and avoid this type of inconvenience in the future. Thank you for your confidence. The Cycles et Sports team.
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Jonathan C.
Rating: 1 out of 5
following a purchase from 29/12/2023
Fox racing hat too small, it doesn't say it's a child's hat. Photos non contractual. I kept it for my 9 month old son and it fits him perfectly, that's how big the hat is! I ordered it for myself. I will not order from Cycle et Sport again.
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Response from Cycles et Sports
Thank you for your comment, we will contact you to solve the problem because normally you should have received a hat adult size cordially
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Samuel D.
Rating: 4 out of 5
following a purchase from 27/12/2023
Received promptly
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Therese V.
Rating: 4 out of 5
following a purchase from 09/12/2023
Delivery time a little long. Item arrived on Christmas Eve.
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Jean-Pierre B.
Rating: 4 out of 5
following a purchase from 04/12/2023
good service
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Olivier S.
Rating: 3 out of 5
following a purchase from 01/12/2023
The delivery date is not estimated, it would be useful to think about it!
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Response from Cycles et Sports
Hello Olivier, thank you for your review of our Cycles et Sports website. We are delighted that you like our promotions. We have taken into account your remark concerning the estimated delivery date and we will make sure to add it in the future. We hope to see you soon on our site. Thank you again for your 3/5 rating. Cycles and Sports
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Patrick L.
Rating: 4 out of 5
following a purchase from 06/12/2023
Fine
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Dominique R.
Rating: 4 out of 5
following a purchase from 26/11/2023
Clear site order received quickly however a little surprised that the item packaged in its original box is put in a box of Italian perlino asti bottle at first glance when I picked up my package at the relay point I thought a mistake ... weird!!!
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