Customer reviews of Cycles et Sports

wrong color but sent anyway...

Meets my expectations

A wide choice to suit my needs

All went well

Easy navigation

I had to restart the site to find out the status of this one....

11 days to receive my order (problem with the post I think) and gloves that come off after 15 minutes.

After I received the order and it arrived, I realized I hadn't bought a mistake from the store because they sent me another product and after several days of emailing, it wasn't worth it. think before you buy

I received a helmet with a component that had come unstuck and there were impacts, and so far I've had no reply regarding an exchange.

Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!

fast and responsive

The order was processed very quickly and I had no problems with the scheduled delivery to a post office.

More information on delivery times.

Fast delivery, items conform, good grip on the tire.

Long preparation and delivery times. And a lock left on a cuff! Disappointed with the service

Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.

Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.

Delivery time too long, over 1 week

I received a size S when the order was for a size L. I had to send the item back at my own expense even though it was a Cycles et Sport error.

The color is different and the delay quite long

stock not up to date, invoicing postage not readjusted and waiting for mail back from after-sales service.

see notice below

Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.

Hello order received 3 days after, very well packaged renewed

Stock not up to date, I placed an order with all items in stock but there was one that was out of stock (I knew it more than 2 weeks after the order) I was told early August for delivery but I had to restart several times because I had still received nothing. In mid-August I was told "I'll have to look into it with the supplier and get back to you. 15 days later I had to call again because there was no lead time and another week later I had to make a Paypal claim and then, as luck would have it, 1 or 2 hours later I had a reply... So the after-sales service is really not very responsive or even less than very unresponsive (as some of the comments have already said).

Responsive to my requests.

All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).

Too many missing items that they don't mention when ordering, so the order is delayed while they restock. Regular delivery errors twice already. Otherwise they have the brand I like and that's why I continue to order, but maybe not for much longer. And no commercial gestures, which is a shame considering their errors and the large amounts I leave them.

The products were received on time and in good condition, so very good from a logistical point of view. The price of the helmet seemed interesting, but when I received it, I discovered that its manufacturing date was 2021 for an order placed in mid-2023...
For a product that should be changed after 5 years, this information should be mentioned on the website at the time of purchase, so that I can make an informed purchase, since it's already halfway through its life before I've even put it on my head. Let's hope that its storage over the last 2 years has been favorable to its good "conservation"

Sizes not in line with sites

I have already placed several orders with this retailer, in whom I have complete confidence. However, the last delivery was a little long: the parcel was dispatched a week after the order was placed. It should be pointed out, however, that this was in August, so a shortage of staff may explain the delay.

Stock status not kept up to date, some items are marked in stock when they are no longer in stock or, for new items, are marked in stock when they have not yet arrived, plus payment is cashed directly before the item has even been sent, whereas on other sites payment is cashed when the item is sent, and so in my case, where the order was not complete, I had to wait 2 weeks between the day I placed the order and the day it was dispatched to get a partial refund (item missing), and after 3 calls to find out the status of my order (the 2nd new item in stock had not yet arrived after more than a week's delay).I should have received my order in 48/72 hours (since the items were in stock...), but I only received a partial refund in 2 weeks and because I called them several times...so no, I don't recommend cycles et sports.

I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.

Very good service

Perfect order and delivery Too bad that on your site the jersey was in size xl and in the end you had more size but it's okay I'm satisfied with my order.

Site a bit confusing. But OK if you know what you're looking for. Slow logistics but I wasn't in a hurry.

Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...

Customer service not customer-oriented, I won't be ordering from them again.

There's nothing special about the site other than the advantage of having the item I wanted at a reasonable price.

Fine