Customer reviews of Cycles et Sports

Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!

Long preparation and delivery times. And a lock left on a cuff! Disappointed with the service

Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.

Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.

Delivery time too long, over 1 week

I received a size S when the order was for a size L. I had to send the item back at my own expense even though it was a Cycles et Sport error.

The color is different and the delay quite long

stock not up to date, invoicing postage not readjusted and waiting for mail back from after-sales service.

Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.

Stock not up to date, I placed an order with all items in stock but there was one that was out of stock (I knew it more than 2 weeks after the order) I was told early August for delivery but I had to restart several times because I had still received nothing. In mid-August I was told "I'll have to look into it with the supplier and get back to you. 15 days later I had to call again because there was no lead time and another week later I had to make a Paypal claim and then, as luck would have it, 1 or 2 hours later I had a reply... So the after-sales service is really not very responsive or even less than very unresponsive (as some of the comments have already said).

All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).

Too many missing items that they don't mention when ordering, so the order is delayed while they restock. Regular delivery errors twice already. Otherwise they have the brand I like and that's why I continue to order, but maybe not for much longer. And no commercial gestures, which is a shame considering their errors and the large amounts I leave them.

The products were received on time and in good condition, so very good from a logistical point of view. The price of the helmet seemed interesting, but when I received it, I discovered that its manufacturing date was 2021 for an order placed in mid-2023...
For a product that should be changed after 5 years, this information should be mentioned on the website at the time of purchase, so that I can make an informed purchase, since it's already halfway through its life before I've even put it on my head. Let's hope that its storage over the last 2 years has been favorable to its good "conservation"

Sizes not in line with sites

Stock status not kept up to date, some items are marked in stock when they are no longer in stock or, for new items, are marked in stock when they have not yet arrived, plus payment is cashed directly before the item has even been sent, whereas on other sites payment is cashed when the item is sent, and so in my case, where the order was not complete, I had to wait 2 weeks between the day I placed the order and the day it was dispatched to get a partial refund (item missing), and after 3 calls to find out the status of my order (the 2nd new item in stock had not yet arrived after more than a week's delay).I should have received my order in 48/72 hours (since the items were in stock...), but I only received a partial refund in 2 weeks and because I called them several times...so no, I don't recommend cycles et sports.

I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.

Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...

Customer service not customer-oriented, I won't be ordering from them again.

There's nothing special about the site other than the advantage of having the item I wanted at a reasonable price.

Ordered 2 cans of different brands in stock. I was informed by e-mail that one of the cans was not in stock. I had ordered on the site because the two cans were in stock, despite being much more expensive than elsewhere. Wrong stock, and no offer of a commercial gesture to apologize for their mistake.

I think it would be better to group products by brand.

Delivery in a relay point which refuses the reception !!!

Lack of information on customs duties. Some sites tell you before you buy. It cost me $100 CDN for shipping and customs. Not a bargain after all.

haphazard article classification

Hello Disappointed with the insole of the shoes could put a good pair of sole for shoes at this price Greetings

shipping too expensive

I ordered a bicycle basket for a dog, firstly late delivery I had to send an email, and secondly the basket arrived damaged inside (wicker basket), I sent an email again, reply we will contact you for exchange or refund, I'm still waiting for a reply, in short I keep the basket but I will not order again, sorry!

The return doesn't seem very easy. And the unsubscribe emails, you have to contact them.

I rated it medium because it's not excellent and not very bad, although I'm not happy. I didn't have time to go to my bike shop, so I ordered online to save time. Order quickly delivered but product not as described. The valve barely protrudes above the rim. I contacted the site by phone and was quickly taken to the workshop. The technician recognized that there was a problem after receiving a photo of the valve. Since then, despite a reminder and the filing of a dispute with Paypal, no sign of life, that's the very bad part. All I want is for them to send me the right valves and not charge me for the return or refund me.

3 weeks to receive an order that was supposed to be in stock following telephone enquiries.

I can't put more than average since they didn't send me the right energy bars. Too bad because it's a good site.

For the 2nd time, Nutrition products received on the sell-by date. Lamentable to empty their mail order stock.

Buongiorno. articolo acquistato qualitativamente ottimo, il marchio di per sé è già una garanzia a prescindere. Mediamente soddisfatto sul prezzo dell' articolo acquistato che inizialmente era conveniente ma al momento del pagamento è aumentato rispetto alla cifra del carrello. Spese di spedizione inizialmente gratuite poi rivelatesi onerose spiegate in qualche termine di vendita poco evidente (comunque alte rispetto alla concorrenza sempre estera) . Tempi di consegna poco rispondenti alle promesse, dovuto forse alla scelta dello spedizioniere locale (poste) utilizzato, ma soprattutto ad un errore di gestione passaggio consegna da spedizioniere d'oltralpe a corriere sul territorio italiano dell'ultimo tratto.
Giudizio globale dunque medio. A mio modesto parere c è margine di miglioramento per le vendite verso altri paesi. Cordiali Saluti.

The 2 foams received were folded in their packaging. One of the foams had a rigid structure which is now marked.

returns are at the customer's expense

Missing search by size

Store that no longer responds to emails when requested, I had to pay 2× customs fees (dom Tom) because they sent my package in 2 parts. No reply since, I'm not going to call them again but believe me I'm far from recommending this site. It's absurd to see this in 2022...

I can't understand how a pair of gobik shorts costing 160 euros can be delivered without an original bag, folded and compressed into a small box with the other products ordered.

A disaster! No seriousness Late delivery and then an error on the article.explanations they reversed the labels.... I end up with another customer's shoes and vice versa. 2 weeks and nothing and zero commercial friendliness on the phone. I have to return the parcel and I'll be reimbursed ... because the reverse is not possible due to customers claiming to be profiteers, they prefer to avoid non-returns. So we pay and it's up to us to prove our good faith.
In short, if you're not in a hurry and aren't looking for a specific pair and especially a specific size, order with your eyes closed.

The site offers items that are supposedly in stock but that they don't have...total disappointment!