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Rating: 2 out of 5
Order received normally
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Customer reviews of Cycles et Sports
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
Summary of reviews
The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
The site is well done, the order, payment and tracking are correct and I award for that, 5 stars On the other hand and it's a shame the delivery time exceeds 20 days and I award for that 3 stars .
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Rating: 3 out of 5
it's been 2 times that i've placed an order, and 2 times that the item is unavailable and i'm offered another product. update your site
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Rating: 3 out of 5
8 days to receive the order a little long
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Rating: 3 out of 5
Very few references in the 'Bicycles' and 'Equipment/Mechanics' sections.
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Rating: 1 out of 5
The product received does not conform to the description on the website.
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Response from Cycles et Sports
Thank you for your comment, we have given you an explanation and proposed a solution if this article does not suit you in its current state cordially
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Rating: 1 out of 5
I ordered the Scott Boa Lady 2022 model, on 27/08/2022, I received an email from Patricia from cycles et sport customer service telling me that this model was no longer available, and she offered me the 2021 model for 12.01€ less, which I accepted. to date, I have not received a refund for this difference and my invoice has not been rectified, it is the 2022 model whereas I received the 2021 model. waiting for a return
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Response from Cycles et Sports
Thank you for your comment, you have been charged less than the original price for the price difference between the 2 models, please check again with your bank sportingly
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Rating: 3 out of 5
I recommend the site but I am disappointed this time, the socks are not the right color.
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Rating: 3 out of 5
order well delivery times also books quite fast i recommend this site to
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Rating: 1 out of 5
On the Cycles et sports website, the technical data sheet mentions a patented clip-on visor, which was not included in the parcel. The day I received it, I e-mailed the store. 7 days later, no reply. It's common courtesy to send a reply to your customers. First and last time I order on this site.
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Rating: 3 out of 5
Disappointed with the delivery times. I had to call again to find out the status of my order.
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Rating: 3 out of 5
Good site and good product. Too bad it's not updated frequently, otherwise nothing to say.
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Rating: 3 out of 5
I did not receive the main part of the order, i.e. the wheels, because the carrier did not take charge of them. I would have liked to have been offered another solution.
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Rating: 2 out of 5
Delivery time not respected without customer information. When I contacted customer service, I had to contact them several times, and the customer service route is not smooth. I had also asked to be kept informed of the receipt of stock to have an idea of how long it would take to receive my order, but this commitment was not kept. Too bad. Customer experience marred by logistical problems poorly managed by the site's customer service.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the delay in receiving your order, as our supplier was unable to give us an exact date.
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Rating: 3 out of 5
Fast shipping Perfect
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Rating: 2 out of 5
Very friendly, but the tightening pattern doesn't match my SIDI shoes. Unfortunately.
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Rating: 1 out of 5
I'm very unhappy, what shorts I ordered that were on the photo on the site and that say to be official and original ..... this is not the case !!!! not in design and even less in quality!!! what I received is a simple lycra of poor quality, I have already sent an email to complain and they say that the photos on the site are not contractual .... as I believe that the original athletes would never be so mediocre .... the image must be correct and not fake and of mediocre quality, the price was 72.00€ and said original .... it was not what I expected, I feel cheated !!!
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Response from Cycles et Sports
Thank you for your comment, but it's an original, we work with official suppliers only cordially
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Rating: 3 out of 5
Not very clear, you're selling the luggage rack, but not the mudguard needed to secure it.
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Rating: 3 out of 5
the anti-theft device has not been removed from the shorts
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Response from Cycles et Sports
Thank you for your feedback. We are sorry for the inconvenience. We will contact you to find a solution. Sincerely, The Cycles et Sports team
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Rating: 3 out of 5
no information on additional customs charges for countries outside FR
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Rating: 3 out of 5
Delay too long.
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Rating: 3 out of 5
only one drawback, I'm an old chnok and don't really appreciate being on a first-name basis, otherwise nothing to say cordially
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Rating: 1 out of 5
My order was not what I expected. So I couldn't use the fasteners.
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Rating: 3 out of 5
Delivery times were not respected: more than 12 days to receive my helmet and no communication from customer service, as if my order had been forgotten.
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Rating: 3 out of 5
Impeccable product lmai no delivery Change service provider
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Rating: 1 out of 5
It took a really long time and then they send it to the wrong address after I send several emails.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the inconvenience caused by the change of address.
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Rating: 1 out of 5
No opinion I will never recommend you again and I won't advertise you.
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Rating: 1 out of 5
After opening the parcel post, I noticed that the Speedplay box containing the pedals was not sealed. As the pedals were impeccable, I was not suspicious. A few days later, I noticed that I couldn't adjust the small screws on the shims that set the angular freedom. Had the original shims been replaced, before a store return, mystery? All I had to do was order a new set of shims, a loss of 49.49 euros.
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Response from Cycles et Sports
Thank you for your feedback. We will contact you as soon as possible.
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Rating: 1 out of 5
long delay. error on delivery and little follow-up of the problem (obliged to re-launch 2 times), at present, still not reimbursed!
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Response from Cycles et Sports
Thank you for your comment, we will cover the cost of returning the item received by mistake, unfortunately as this item is unavailable for the moment, we will reimburse you as soon as the item is returned, sporty!
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Rating: 2 out of 5
Fast delivery. However, I ordered the black model and received the model with beige sides. Immediate need for competition so no time to send it back for exchange... first order at cycles et sports, too bad.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the error and will contact you as soon as possible.
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Rating: 1 out of 5
Still waiting for the gloves
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Response from Cycles et Sports
Thank you for your comment, we will keep you informed of the delay.
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Rating: 3 out of 5
Be sure to send the requested merchandise
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Response from Cycles et Sports
Thank you for your comment, if this is an error on our part we will contact you again, we apologize cordially
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Rating: 3 out of 5
Delivery very good, just a shame the clothes arrived with the security chips not removed......
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Response from Cycles et Sports
Thank you for your comment, we apologize for this oversight, you have seen with my colleague to solve this problem otherwise thank you to contact us again if you still do not find a solution, sports.
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Rating: 1 out of 5
I sent an email to complain but never got a reply: product sent without packaging!
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Response from Cycles et Sports
Thank you for your comment. We will contact you to explain everything in detail.
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Rating: 3 out of 5
Order received late, after a reminder to Cycles et Sports who acknowledged a lack of follow-up.
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Rating: 1 out of 5
Delivery time not respected. Reminder sent to ensure package left. Unacceptable
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Response from Cycles et Sports
Thank you for your comment, we apologize. We usually contact our customers as soon as the delay is exceeded.
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Rating: 3 out of 5
It would be great if the sizes of cycling vests corresponded to reality. At GOBIK wholesalers, you have to take a size larger than your usual size or you'll have to send the item back at our expense JPD
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Rating: 1 out of 5
Out of 10 items ordered, I only received 7. I was reimbursed but no commercial gesture was made. It's a shame and disappointing that they don't try to make up for their incompetence.
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Rating: 3 out of 5
Order placed on 21/01/2022. Parcel dispatched on 26/01/2022 following my telephone intervention with Cycles et Sports. It turns out that my order was "zapped". Parcel received on 28/01/2022, i.e. 7 days after my order. This can happen, but no apology was made and no commercial gesture was made.
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Rating: 3 out of 5
On the other hand, when you receive a product in its original packaging labelled €10 (the manufacturer's recommended retail price, Mavic), even though you paid €15 for it, you feel like you've been taken for a ride. Even if the product is hard to find, and stocks are obviously being liquidated, this was my last experience with cyclesetsports.
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