Cycles et Sports showcases strong product reliability and variety, with multiple mentions of fast, on-time delivery and items arriving well packaged and as described. Customers highlight responsive, attentive service, including quick email replies, helpful phone advice, and easy replacement or refunds when items are unavailable, reinforcing a reliable shopping experience. The store is praised for quality and fit across multiple product categories (clothing, shoes, helmets, gloves), with clear indications of good value, up-to-date stock when possible, and convenient delivery options, including pick-up locker availability. Overall, shoppers repeatedly note smooth ordering, accurate products, and supportive customer care that enables quick and satisfying purchases.
Thank you for your comment, please do not hesitate to send us back the article if it does not fit and to contact our return service Cycles et Sports.
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Thierry M.
Rating: 4 out of 5
following a purchase from 27/07/2024
For those who prefer comfort "These shoes are a joy to wear! The sole is very comfortable, and the mesh upper lets the foot breathe. Perfect for long outings. The only drawback is that if you have a very strong foot, the shoe is a little narrow at the tongue. The usual size is perfect.
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Response from Cycles et Sports
Thank you for your positive review of our cycling shoes! We're delighted that you enjoyed their comfort and breathability during your long rides. Sincerely, The Cycles et Sports team.
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Jürgen E.
Rating: 1 out of 5
following a purchase from 01/08/2024
unequal sizes payback no reimbursement so far very low
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Response from Cycles et Sports
Thank you for your comment, we have refunded the returned jersey, the model you chose is designed to be very tight to the body Cycles et Sports
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Thierry D.
Rating: 2 out of 5
following a purchase from 14/07/2024
very disappointed! I sent you 2 messages, no response, a product was missing, so please communicate! a refund of 18euros and basta!
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Response from Cycles et Sports
Thank you for your comment, you have been refunded 18 euros for items not available in Cycles et Sports.
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Yuliya S.
Rating: 4 out of 5
following a purchase from 29/07/2024
happy with the glasses, mailing could have been faster communication was good
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Bruno V.
Rating: 1 out of 5
following a purchase from 28/07/2024
Cuissard assos: box torn off sent in a LU cookie box too small for the cardboard box of the cuissard
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Response from Cycles et Sports
Thank you for your comment, we apologize for this inconvenience, we will make a return to our teams to prevent this from happening again.
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Laurence R.
Rating: 4 out of 5
following a purchase from 17/07/2024
Fast delivery, easy-to-use website.
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Response from Cycles et Sports
Thank you very much for your positive feedback on our Cycles et Sports website! We are delighted to hear that you appreciated the speed of delivery and the ergonomics of our platform. We hope to see you soon among our satisfied customers. We hope to see you soon!
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Sarlet C.
Rating: 4 out of 5
following a purchase from 01/07/2024
+++Great+++
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Olivier M.
Rating: 4 out of 5
following a purchase from 27/06/2024
Very serious site, dispatched within 48 hours
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Martial D.
Rating: 4 out of 5
following a purchase from 19/05/2024
A stock shortage delayed delivery but I was informed promptly.
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Thierry S.
Rating: 4 out of 5
following a purchase from 16/06/2024
Very interesting and comprehensive site
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Alain S.
Rating: 2 out of 5
following a purchase from 31/05/2024
More than 3 weeks before receiving my order. This was due to Assos overshoes not being in stock, even though they were in stock on the website... Replaced by another Assos model that I had requested in size 43-44 and received in size 41-42... fortunately they fit. Dissatisfied with this order.
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Response from Cycles et Sports
Thank you for your comment, we apologize for the inconvenience, we will get back to you, Sincerely
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Sandrine P.
Rating: 4 out of 5
following a purchase from 18/06/2024
Products as described, but long delivery time for a Colissimo! Well received all the same.
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Pascal R.
Rating: 4 out of 5
following a purchase from 17/06/2024
Orders are processed fairly quickly. Not so fast for information by e-mail
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Bertrand V.
Rating: 4 out of 5
following a purchase from 17/06/2024
well
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Pierre Etienne B.
Rating: 1 out of 5
following a purchase from 23/05/2024
Sending a jersey that doesn't correspond to what I ordered, then having to pay the return shipping costs is a shame. I won't be ordering from your site again, you're losing a regular customer.
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Response from Cycles et Sports
Thank you for your comment, you have accepted this size change and our sales conditions in an email dated 23/05/2024. We will contact you as soon as possible.
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Valentin R.
Rating: 1 out of 5
following a purchase from 18/05/2024
No response in the tracking chat. I had to contact them again for my parcel to leave after 2 weeks without shipment. Once arrived, size error...
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Response from Cycles et Sports
Thank you for your comment, we apologize, we are waiting for your photo to correct this error.
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Pierre G.
Rating: 4 out of 5
following a purchase from 21/05/2024
Order received on time with request for prior agreement to change model due to stock shortage.
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Dominique L.
Rating: 1 out of 5
following a purchase from 14/05/2024
Sending the wrong product
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Response from Cycles et Sports
Thank you for your comment, we apologize, your money has been refunded cordially
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Estelle S.
Rating: 2 out of 5
following a purchase from 03/05/2024
My first order was ok and fast but the second one took longer (ok, there were the May bank holidays) and I had an objective in my order with no response even though I had contacted the people via chat.
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Response from Cycles et Sports
Thank you for your comment, the response time can sometimes be longer via chat, the best is to call us directly 04 76 79 16 79, cordially
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Joseph L.
Rating: 4 out of 5
following a purchase from 30/04/2024
bien un peusurpris qu'il n'y a qu'un serrage BOA ;sur mon ancienne gaerne il y en a 2
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Michel C.
Rating: 4 out of 5
following a purchase from 30/04/2024
Ras 09
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Francis C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Small problem with a robot window that prevents information from being seen
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Eric T.
Rating: 4 out of 5
following a purchase from 08/04/2024
Delivery was a little late, but it was still correct.
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Philippe D.
Rating: 4 out of 5
following a purchase from 15/04/2024
Very comprehensive, easy-to-read site. Fast order processing. Products 100% in line with expectations and description.
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Jean Christophe L.
Rating: 4 out of 5
following a purchase from 25/03/2024
Delivery time a little long
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Jacky R.
Rating: 4 out of 5
following a purchase from 16/03/2024
Good product.
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Serge M.
Rating: 4 out of 5
following a purchase from 15/03/2024
good product very satisfied especially my grandson
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Jean Louis F.
Rating: 4 out of 5
following a purchase from 08/03/2024
ALL CLEAR.
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Giovanni S.
Rating: 4 out of 5
following a purchase from 26/02/2024
Slight delay. Otherwise RAS
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Fabien V.
Rating: 4 out of 5
following a purchase from 04/03/2024
Fast, accurate delivery
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Rodolphe C.
Rating: 4 out of 5
following a purchase from 05/03/2024
I have ordered from the site several times and have never been disappointed.
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Pascal D.
Rating: 4 out of 5
following a purchase from 15/02/2024
very accessible site
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Myriam L.
Rating: 4 out of 5
following a purchase from 22/02/2024
Very fast shipping
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Aurelien S.
Rating: 4 out of 5
following a purchase from 05/02/2024
Fine
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Bruno S.
Rating: 4 out of 5
following a purchase from 25/01/2024
DELIVERY A LITTLE LONG. ORDER PLACED ON 25/01 AND RECEIVED ON 07/02.
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Bruno C.
Rating: 4 out of 5
following a purchase from 01/02/2024
Hello, SATISFIED with the site
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Adrien B.
Rating: 1 out of 5
following a purchase from 03/02/2024
New shoes ordered but already worn.
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Response from Cycles et Sports
Thank you for your comment, could you please send us some pictures at inocyclesetsports.com of the product received.
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Mickael R.
Rating: 4 out of 5
following a purchase from 03/02/2024
Competitive prices and fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
I have four accounts on this website and spent 14000 euros. When it comes to promotions, the prices are really competitive. This is objective reality. But this website seems very outdated, unlike websites from the 21st century. I often buy things without a tracking number. I don't even know if my things have been sent out or not. I bought some things in December 2023, but when I received them, missing 2 helmets and 1 saddle. The website didn't say anything.They informed me that the helmet was out of stock and gave me a refund until I contacted them proactively. I don't know whether they will pretend everything is normal if I don't contact them, It's been a month now, and the saddle they owe me hasn't been resolved yet
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Response from Cycles et Sports
Hello, we are sorry to hear about your inconvenience with our site. We take your feedback seriously and are currently working on improving our delivery service to ensure the traceability of all orders. To avoid any delivery problems abroad, we have chosen to split your order into several packages. The problem with the missing item has since been resolved. Please excuse us, Kind regards. Cycles et Sports team
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