Customer reviews of Cycles et Sports

Delivery time a little long. Item arrived on Christmas Eve.

good service

Fine

Clear site order received quickly however a little surprised that the item packaged in its original box is put in a box of Italian perlino asti bottle at first glance when I picked up my package at the relay point I thought a mistake ... weird!!!

no problem

I am satisfied with the site, the choice of products. The parcel was delivered on time. I have already ordered from you

Deadline exceeded even though I phoned before placing the order Not a very professional attitude Very disrespectful when I called several times to find out if my order had been dispatched To be avoided for lack of seriousness

Long wait for delivery of a Gobik jacket. But due to this brand's delay in delivering the product to Cycles et Sport.

My order was forgotten for 3 weeks until I called and all I got back was "ça été oublié". Not very commercial.

Meets my expectations

A wide choice to suit my needs

All went well

Easy navigation

11 days to receive my order (problem with the post I think) and gloves that come off after 15 minutes.

After I received the order and it arrived, I realized I hadn't bought a mistake from the store because they sent me another product and after several days of emailing, it wasn't worth it. think before you buy

I received a helmet with a component that had come unstuck and there were impacts, and so far I've had no reply regarding an exchange.

fast and responsive

The order was processed very quickly and I had no problems with the scheduled delivery to a post office.

More information on delivery times.

Fast delivery, items conform, good grip on the tire.

Long preparation and delivery times. And a lock left on a cuff! Disappointed with the service

I received a size S when the order was for a size L. I had to send the item back at my own expense even though it was a Cycles et Sport error.

stock not up to date, invoicing postage not readjusted and waiting for mail back from after-sales service.

see notice below

Hello order received 3 days after, very well packaged renewed

Stock not up to date, I placed an order with all items in stock but there was one that was out of stock (I knew it more than 2 weeks after the order) I was told early August for delivery but I had to restart several times because I had still received nothing. In mid-August I was told "I'll have to look into it with the supplier and get back to you. 15 days later I had to call again because there was no lead time and another week later I had to make a Paypal claim and then, as luck would have it, 1 or 2 hours later I had a reply... So the after-sales service is really not very responsive or even less than very unresponsive (as some of the comments have already said).

Responsive to my requests.

Too many missing items that they don't mention when ordering, so the order is delayed while they restock. Regular delivery errors twice already. Otherwise they have the brand I like and that's why I continue to order, but maybe not for much longer. And no commercial gestures, which is a shame considering their errors and the large amounts I leave them.

I have already placed several orders with this retailer, in whom I have complete confidence. However, the last delivery was a little long: the parcel was dispatched a week after the order was placed. It should be pointed out, however, that this was in August, so a shortage of staff may explain the delay.

Stock status not kept up to date, some items are marked in stock when they are no longer in stock or, for new items, are marked in stock when they have not yet arrived, plus payment is cashed directly before the item has even been sent, whereas on other sites payment is cashed when the item is sent, and so in my case, where the order was not complete, I had to wait 2 weeks between the day I placed the order and the day it was dispatched to get a partial refund (item missing), and after 3 calls to find out the status of my order (the 2nd new item in stock had not yet arrived after more than a week's delay).I should have received my order in 48/72 hours (since the items were in stock...), but I only received a partial refund in 2 weeks and because I called them several times...so no, I don't recommend cycles et sports.

I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.

Very good service

Perfect order and delivery Too bad that on your site the jersey was in size xl and in the end you had more size but it's okay I'm satisfied with my order.

Site a bit confusing. But OK if you know what you're looking for. Slow logistics but I wasn't in a hurry.

Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...

Customer service not customer-oriented, I won't be ordering from them again.

Fine

Ordered 2 cans of different brands in stock. I was informed by e-mail that one of the cans was not in stock. I had ordered on the site because the two cans were in stock, despite being much more expensive than elsewhere. Wrong stock, and no offer of a commercial gesture to apologize for their mistake.

Delivery in a relay point which refuses the reception !!!

Shipping costs too high