Customer reviews of Cycles et Sports

9,5 /10

Based on 2 594 published reviews

5 2 225 86% 4 199 8% 3 81 3% 2 38 1% 1 51 2%

Summary of reviews

Cycles et Sports showcases strong product reliability and variety, with multiple mentions of fast, on-time delivery and items arriving well packaged and as described. Customers highlight responsive, attentive service, including quick email replies, helpful phone advice, and easy replacement or refunds when items are unavailable, reinforcing a reliable shopping experience. The store is praised for quality and fit across multiple product categories (clothing, shoes, helmets, gloves), with clear indications of good value, up-to-date stock when possible, and convenient delivery options, including pick-up locker availability. Overall, shoppers repeatedly note smooth ordering, accurate products, and supportive customer care that enables quick and satisfying purchases.

Reviews 1, 2 and 4 stars

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Michel P.

Published on 07/08/2023 à 13h19 following a purchase from 27/07/2023

Fine

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Patrice D.

Published on 07/08/2023 à 12h52 following a purchase from 31/07/2023

Ordered 2 cans of different brands in stock. I was informed by e-mail that one of the cans was not in stock. I had ordered on the site because the two cans were in stock, despite being much more expensive than elsewhere. Wrong stock, and no offer of a commercial gesture to apologize for their mistake.

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Response from Cycles et Sports Published on 21/08/2023

Thank you for your comment, we apologize for the out-of-stock condition of the can, the commercial gesture has been proposed via email, if you want more details please contact us directly, Sincerely

Alexandre M.

Published on 05/08/2023 à 14h37 following a purchase from 17/07/2023

Delivery in a relay point which refuses the reception !!!

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Response from Cycles et Sports Published on 21/08/2023

Thank you for your comment, the post office had difficulty delivering to the collection point indicated because the address was incomplete, they had to opt for another collection point.

Guibert R.

Published on 04/08/2023 à 02h48 following a purchase from 18/07/2023

Shipping costs too high

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Nicolas M.

Published on 25/07/2023 à 15h38 following a purchase from 15/07/2023

Customer for years

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Roger M.

Published on 23/07/2023 à 17h22 following a purchase from 16/07/2023

Fast delivery

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Francois D.

Published on 17/07/2023 à 15h41 following a purchase from 05/07/2023

Satisfied with my experience on this site

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Thierry M.

Published on 15/07/2023 à 10h02 following a purchase from 02/07/2023

Fast delivery. For jersey size too small send back and ask for refund as larger size not available. Shorts and gloves impeccable.

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Liette P.

Published on 08/07/2023 à 21h25 following a purchase from 17/06/2023

It would be nice not to include an exchange form when the parcel goes abroad. Confusion for returns. VAT should be credited when the purchased product is delivered outside the continent according to tax law. on the other hand , Very nice product .

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Cédric D.

Published on 08/07/2023 à 20h51 following a purchase from 30/06/2023

On the plus side: fast order processing and dispatch. Easy contact. Competitive prices. Negative side: Site a bit old school, item search not optimal. One big negative: return of items. It's possible, but the customer has to pay for it, without knowing whether the item will be exchanged or refunded. The competition has long since moved on to the "Amazon" model.

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Didier C.

Published on 05/07/2023 à 06h23 following a purchase from 28/06/2023

Hello Disappointed with the insole of the shoes could put a good pair of sole for shoes at this price Greetings

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Response from Cycles et Sports Published on 24/07/2023

Thank you for your comment. The brand also sells insoles for slightly arched to very arched feet.

Philip A.

Published on 30/06/2023 à 09h32 following a purchase from 12/06/2023

shipping too expensive

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Response from Cycles et Sports Published on 30/06/2023

Thank you for your comment, however you have paid the lowest rate for a shipment, for your information if your order had reached 80 euros TTC you would not have paid shipping costs for delivery in metropolitan France cordially

Pierrette J.

Published on 28/06/2023 à 16h25 following a purchase from 09/06/2023

I ordered a bicycle basket for a dog, firstly late delivery I had to send an email, and secondly the basket arrived damaged inside (wicker basket), I sent an email again, reply we will contact you for exchange or refund, I'm still waiting for a reply, in short I keep the basket but I will not order again, sorry!

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Response from Cycles et Sports Published on 29/06/2023

Thank you for your comment, we have contacted you for exchange or refund but you told us you wanted to keep the basket, if you change your mind thank you to contact us directly cordially

Gaspard P.

Published on 23/06/2023 à 13h48 following a purchase from 07/06/2023

Quality product but difficult to contact staff

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Maxime R.

Published on 20/06/2023 à 08h28 following a purchase from 12/06/2023

The return doesn't seem very easy. And the unsubscribe emails, you have to contact them.

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Response from Cycles et Sports Published on 20/06/2023

Thank you for your comment, you can make a return request on your customer account, just follow the procedure, to be unsubscribed or have your account deleted, the easiest way is indeed to make the request by email cordially Cycles et Sports

Dominique F.

Published on 18/06/2023 à 17h53 following a purchase from 05/06/2023

Fine

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Francois D.

Published on 14/06/2023 à 16h46 following a purchase from 19/05/2023

3 weeks to receive an order that was supposed to be in stock following telephone enquiries.

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Response from Cycles et Sports Published on 15/06/2023

Hello Please excuse us for this delay, we fell out of stock however the delay was less than 3 weeks cordially

Marielle A.

Published on 13/06/2023 à 07h53 following a purchase from 30/05/2023

Product conforms to the description. The only missing star is the black color, which is no longer available. I was very well received on the phone before validating my order.

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Wilfrid B.

Published on 27/05/2023 à 05h26 following a purchase from 09/05/2023

Fast

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Morand Y.

Published on 12/05/2023 à 17h00 following a purchase from 02/05/2023

For the 2nd time, Nutrition products received on the sell-by date. Lamentable to empty their mail order stock.

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Response from Cycles et Sports Published on 15/05/2023

Thank you for your comment, we will get back to you to propose a solution, we apologize for the inconvenience cordially

Youcef A.

Published on 07/05/2023 à 16h21 following a purchase from 01/05/2023

meets my expectations

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Pierre G.

Published on 30/04/2023 à 16h38 following a purchase from 24/04/2023

Clear website, fast ordering and shipping!

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Franck T.

Published on 24/04/2023 à 22h23 following a purchase from 12/04/2023

Very satisfied with the package received. I would have given it 5 stars if the order tracking had been better. After I placed my order, 1 week went by without me knowing what had happened to it. Apart from that, nothing to say. Cdt

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Jean-Denis D.

Published on 23/04/2023 à 21h27 following a purchase from 10/04/2023

reimbursement made following an unavailable product, possibility of a telephone call from a salesperson to choose a similar product

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Eric L.

Published on 22/04/2023 à 21h45 following a purchase from 09/04/2023

Always satisfied with the quality and availability of the products on offer. I'm taking off one star because one pair of shorts was not packaged.

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Daniel C.

Published on 18/04/2023 à 21h29 following a purchase from 08/04/2023

Good, but the dotted lines on the cardboard box to make it easier to open are a bad idea, as the box I received was open at this point. Fortunately, the contents had not disappeared. There was no adhesive on this side of the box, which was very good for fast shipping and receiving. Thanks to the Cycles & Sports team.

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Franck J.

Published on 17/04/2023 à 20h47 following a purchase from 08/04/2023

No worries with the site and the deadlines! Choice, prices with special offers too... In my last order, I got the wrong size and the second item is too big.

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Matthieu L.

Published on 17/04/2023 à 07h08 following a purchase from 08/04/2023

Quality product, special price.

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Jean-Jacques M.

Published on 01/04/2023 à 19h48 following a purchase from 26/03/2023

clarity of the site, correct price and delivery times

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Frédéric C.

Published on 25/03/2023 à 17h28 following a purchase from 05/03/2023

The 2 foams received were folded in their packaging. One of the foams had a rigid structure which is now marked.

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Response from Cycles et Sports Published on 27/03/2023

Thank you for your comment, we apologize for the inconvenience, we will get back to you Sportivement Cycles et Sports

Christian P.

Published on 19/02/2023 à 16h24 following a purchase from 11/01/2023

Delivery times too long

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Emmanuelle G.

Published on 03/02/2023 à 11h29 following a purchase from 21/01/2023

Serious site and correct reception time

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Eric R.

Published on 01/02/2023 à 09h07 following a purchase from 18/01/2023

Interesting choice of items, fast delivery, correct packaging.

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Daniel L.

Published on 23/01/2023 à 20h40 following a purchase from 15/01/2023

Items conform to order; fast delivery; responsive customer service following a product out-of-stock situation (replacement after telephone call).

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Moise F.

Published on 23/01/2023 à 01h22 following a purchase from 13/01/2023

EXCELLENT

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Yagnadève B.

Published on 22/01/2023 à 22h33 following a purchase from 12/01/2023

Order processed fairly quickly but no tracking available

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Acheteur Vérifié

Published on 15/01/2023 à 16h12 following a purchase from 09/01/2023

only black cans when other colors are validated by the order. But phone call to report it.

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Acheteur Vérifié

Published on 09/01/2023 à 17h22 following a purchase from 26/12/2022

The navigation is correct. The service is responsive. I recommend the site.

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Acheteur Vérifié

Published on 07/01/2023 à 12h41 following a purchase from 29/12/2022

Very good site for cyclists, my order arrived very quickly at home. I live in Guyana so I was wonderfully surprised to receive it so easily.

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Acheteur Vérifié

Published on 26/12/2022 à 16h13 following a purchase from 16/12/2022

Difficult to navigate on the site, a bit messy. On the other hand, the supplier respected his commitment, delivery before Christmas,... and that's a nice quality.

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