The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
Stock status not kept up to date, some items are marked in stock when they are no longer in stock or, for new items, are marked in stock when they have not yet arrived, plus payment is cashed directly before the item has even been sent, whereas on other sites payment is cashed when the item is sent, and so in my case, where the order was not complete, I had to wait 2 weeks between the day I placed the order and the day it was dispatched to get a partial refund (item missing), and after 3 calls to find out the status of my order (the 2nd new item in stock had not yet arrived after more than a week's delay).I should have received my order in 48/72 hours (since the items were in stock...), but I only received a partial refund in 2 weeks and because I called them several times...so no, I don't recommend cycles et sports.
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Response from Cycles et Sports
Thank you for your comment, we are working on a better stock management, we usually warn our customers if there is a delay, we apologize for this inconvenience sportsmanship
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Bertrand M.
Rating: 5 out of 5
following a purchase from 15/08/2023
Fast, compliant shipping
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eric D.
Rating: 5 out of 5
following a purchase from 11/08/2023
Superb, very good site that listens to customers
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Renaud L.
Rating: 5 out of 5
following a purchase from 03/08/2023
Very professional. They were able to offer me an alternative to my order.
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GILLES A.
Rating: 1 out of 5
following a purchase from 07/08/2023
I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.
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Response from Cycles et Sports
Thank you for your comment, the parcel left the same day as the order, it was delivered by Colissimo and not Chronopost, unfortunately, we are powerless if the deliverers encounter difficulties in delivering to you, best regards.
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sebastien J.
Rating: 5 out of 5
following a purchase from 11/08/2023
Parcel sent the same day, compliant
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Didier S.
Rating: 5 out of 5
following a purchase from 07/08/2023
I didn't know about this site. Available by phone, order received quickly. Would recommend.
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MARC G.
Rating: 5 out of 5
following a purchase from 06/08/2023
Everything went perfectly
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Martine C.
Rating: 5 out of 5
following a purchase from 04/08/2023
nothing to complain about, I'm satisfied
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Bertrand P.
Rating: 5 out of 5
following a purchase from 03/08/2023
Fast and efficient.
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François B.
Rating: 5 out of 5
following a purchase from 24/07/2023
Very good. Order received promptly. One item did not correspond to the description. Free return and problem-free refund.
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Guillaume T.
Rating: 5 out of 5
following a purchase from 06/08/2023
Super
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Sébastien B.
Rating: 5 out of 5
following a purchase from 25/07/2023
RAS site sérieux appréciable Produits conformes à la description sur le site Produit 100% orignal Je recommande le site Cycles et Sports
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Thierry M.
Rating: 1 out of 5
following a purchase from 26/07/2023
Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...
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Response from Cycles et Sports
Thank you for your comment. We apologize for the delay.
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arnaud M.
Rating: 5 out of 5
following a purchase from 01/08/2023
perfect as always
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Benoit A.
Rating: 5 out of 5
following a purchase from 10/08/2023
Perfect, I recommend it.
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Carine L.
Rating: 5 out of 5
following a purchase from 01/08/2023
Order delivered quickly. Great site.
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Frederic L.
Rating: 5 out of 5
following a purchase from 07/08/2023
Product as described and delivered on time.
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Benoit A.
Rating: 5 out of 5
following a purchase from 09/08/2023
Excellent experience with Cycle et Sport
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eric C.
Rating: 5 out of 5
following a purchase from 07/08/2023
nikel
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didier P.
Rating: 5 out of 5
following a purchase from 31/07/2023
Easy navigation-shortened delivery time
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fabrice B.
Rating: 5 out of 5
following a purchase from 06/08/2023
deadline met
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Allan A.
Rating: 5 out of 5
following a purchase from 26/07/2023
Perfect and really too nice and comfortable and easy to assemble I just needed a nut for the visor but I didn't ask for one because I had plenty but otherwise I recommend it.
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Michel T.
Rating: 5 out of 5
following a purchase from 05/08/2023
Hyper-fast delivery, best market price
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Richard G.
Rating: 5 out of 5
following a purchase from 06/08/2023
Fast and compliant
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Manuel A.
Rating: 5 out of 5
following a purchase from 06/08/2023
Very good. Reliable and serious site.
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Jean-Pierre V.
Rating: 5 out of 5
following a purchase from 29/07/2023
Very responsive customer service in the event of an exchange
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christian S.
Rating: 5 out of 5
following a purchase from 02/08/2023
Perfect.
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Sylvain A.
Rating: 5 out of 5
following a purchase from 28/07/2023
Excellent product quality, very good value for money, fast delivery, thank you.
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PATRICK M.
Rating: 5 out of 5
following a purchase from 28/07/2023
Fast and efficient. Bravo
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dominique B.
Rating: 5 out of 5
following a purchase from 20/07/2023
Very friendly and professional
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Patrick D.
Rating: 5 out of 5
following a purchase from 29/07/2023
Not a very entertaining site, doesn't really stand out among all the others
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julien T.
Rating: 2 out of 5
following a purchase from 24/07/2023
Customer service not customer-oriented, I won't be ordering from them again.
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Response from Cycles et Sports
Thank you for your comment. Could you be more precise? On the contrary, we spend a lot of time on the phone to inform our customers.
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Samuel C.
Rating: 5 out of 5
following a purchase from 25/07/2023
Very fast delivery.
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Daniel L.
Rating: 5 out of 5
following a purchase from 29/07/2023
Fast delivery. Customer service available and attentive.
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REMI B.
Rating: 5 out of 5
following a purchase from 31/07/2023
très bien, çà l'ecoute des clients "penibles" et réactif je rachèai dans ce magasin
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Isabelle E.
Rating: 5 out of 5
following a purchase from 31/07/2023
very good, responsive and attentive staff, giving useful advice, order delivered quickly. very satisfied .
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Annabelle L.
Rating: 5 out of 5
following a purchase from 27/07/2023
I'm used to ordering from Cycles et sports. I'm never disappointed, the products are in order and delivery is very fast! I recommend this site with my eyes closed.
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Mickaël L.
Rating: 5 out of 5
following a purchase from 31/07/2023
I highly recommend
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Patrice D.
Rating: 2 out of 5
following a purchase from 31/07/2023
Ordered 2 cans of different brands in stock. I was informed by e-mail that one of the cans was not in stock. I had ordered on the site because the two cans were in stock, despite being much more expensive than elsewhere. Wrong stock, and no offer of a commercial gesture to apologize for their mistake.
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Response from Cycles et Sports
Thank you for your comment, we apologize for the out-of-stock condition of the can, the commercial gesture has been proposed via email, if you want more details please contact us directly, Sincerely
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