The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
Thank you for your comment, please do not hesitate to send us back the article if it does not fit and to contact our return service Cycles et Sports.
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Thierry M.
Rating: 4 out of 5
following a purchase from 27/07/2024
For those who prefer comfort "These shoes are a joy to wear! The sole is very comfortable, and the mesh upper lets the foot breathe. Perfect for long outings. The only drawback is that if you have a very strong foot, the shoe is a little narrow at the tongue. The usual size is perfect.
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Response from Cycles et Sports
Thank you for your positive review of our cycling shoes! We're delighted that you enjoyed their comfort and breathability during your long rides. Sincerely, The Cycles et Sports team.
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Jacques R.
Rating: 3 out of 5
following a purchase from 31/07/2024
I only give 3 stars because I didn't receive my order, but after a reminder I received it very quickly. I think there must have been an oversight.
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Response from Cycles et Sports
Thank you for your comment. The item you ordered is temporarily out of stock, which explains the delay.
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Jürgen E.
Rating: 1 out of 5
following a purchase from 01/08/2024
unequal sizes payback no reimbursement so far very low
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Response from Cycles et Sports
Thank you for your comment, we have refunded the returned jersey, the model you chose is designed to be very tight to the body Cycles et Sports
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Yuliya S.
Rating: 4 out of 5
following a purchase from 29/07/2024
happy with the glasses, mailing could have been faster communication was good
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Rahul J.
Rating: 3 out of 5
following a purchase from 13/07/2024
Hi, The goods arrived in pristine condition, but was a bit disappointed as one of the item was not shipped despite me waiting for the back-order. Staff at Cycles et Sports are humbled but do lack communication etiquette. They need to improve on it.
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Bruno V.
Rating: 1 out of 5
following a purchase from 28/07/2024
Cuissard assos: box torn off sent in a LU cookie box too small for the cardboard box of the cuissard
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Response from Cycles et Sports
Thank you for your comment, we apologize for this inconvenience, we will make a return to our teams to prevent this from happening again.
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LAURENCE R.
Rating: 4 out of 5
following a purchase from 17/07/2024
Fast delivery, easy-to-use website.
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Response from Cycles et Sports
Thank you very much for your positive feedback on our Cycles et Sports website! We are delighted to hear that you appreciated the speed of delivery and the ergonomics of our platform. We hope to see you soon among our satisfied customers. We hope to see you soon!
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Sarlet C.
Rating: 4 out of 5
following a purchase from 01/07/2024
+++Great+++
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Olivier M.
Rating: 4 out of 5
following a purchase from 27/06/2024
Very serious site, dispatched within 48 hours
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Martial D.
Rating: 4 out of 5
following a purchase from 19/05/2024
A stock shortage delayed delivery but I was informed promptly.
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THIERRY S.
Rating: 4 out of 5
following a purchase from 16/06/2024
Very interesting and comprehensive site
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Sandrine P.
Rating: 4 out of 5
following a purchase from 18/06/2024
Products as described, but long delivery time for a Colissimo! Well received all the same.
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Pascal R.
Rating: 4 out of 5
following a purchase from 17/06/2024
Orders are processed fairly quickly. Not so fast for information by e-mail
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bertrand V.
Rating: 4 out of 5
following a purchase from 17/06/2024
well
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nicolas M.
Rating: 3 out of 5
following a purchase from 01/06/2024
Delivery really too long + 10 days Can you assure me that if I order again on your site delivery will be faster?
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Response from Cycles et Sports
Thank you for your comment, please contact us in advance via our phone line for your next order cordially
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Xavier H.
Rating: 3 out of 5
following a purchase from 21/05/2024
The order was not processed for 20 days, then I sent an e-mail which went unanswered. I called 2 days later and a friendly employee told me that the person in charge of these things was telecommuting. He seemed surprised that I hadn't received any reply, but the situation was resolved a few days later without me receiving a reply to the e-mail. The parcel arrived a little damaged but the items were in good condition.
I'm saying all this not because I'm unhappy but to help you, I hope, with these internal problems.
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Response from Cycles et Sports
Thank you for your feedback. We apologize for the unusual processing time and lack of communication. We will do our utmost to improve our internal communication and ensure that our customers are informed in a timely manner. We are delighted that you have finally received your order in good condition and we hope that you will be satisfied with our products. Your feedback helps us to improve and we thank you for that. Sincerely, The Cycles et Sports team.
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Pierre etienne B.
Rating: 1 out of 5
following a purchase from 23/05/2024
Sending a jersey that doesn't correspond to what I ordered, then having to pay the return shipping costs is a shame. I won't be ordering from your site again, you're losing a regular customer.
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Response from Cycles et Sports
Thank you for your comment, you have accepted this size change and our sales conditions in an email dated 23/05/2024. We will contact you as soon as possible.
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Valentin R.
Rating: 1 out of 5
following a purchase from 18/05/2024
No response in the tracking chat. I had to contact them again for my parcel to leave after 2 weeks without shipment. Once arrived, size error...
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Response from Cycles et Sports
Thank you for your comment, we apologize, we are waiting for your photo to correct this error.
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Alexandre D.
Rating: 3 out of 5
following a purchase from 18/05/2024
Product out of stock not noted on the site, email sent quickly but I only got what you offered and not the 3rd blue pair I wanted Apart from that, good product quality.
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Response from Cycles et Sports
We thank you for your feedback and apologize for the shortage of the third pair of blue. We take note of your comment and will make sure this does not happen again in the future. We are delighted to know that you are satisfied with the quality of our products. Thank you for your confidence in our company. Sincerely, The Cycles et Sports team.
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Pierre G.
Rating: 4 out of 5
following a purchase from 21/05/2024
Order received on time with request for prior agreement to change model due to stock shortage.
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Dominique L.
Rating: 1 out of 5
following a purchase from 14/05/2024
Sending the wrong product
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Response from Cycles et Sports
Thank you for your comment, we apologize, your money has been refunded cordially
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Xavier C.
Rating: 3 out of 5
following a purchase from 30/04/2024
Poor communication on delivery times, I had to be the one to call back to check on the status of the order. Communication is an essential point for me when buying online. 20 days between order and dispatch with no news is not a standard feature of online commercial sites. Otherwise contents delivered as ordered.
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Response from Cycles et Sports
Hello, we are sorry for this misunderstanding about delivery times, we will do what is necessary to improve our communication on this subject. However, we are pleased that you have received the product you ordered. We take your comments into account so that we can continue to improve and offer you a quality service. Thank you for your trust and understanding. Sincerely, the Cycles et Sports team.
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Joseph L.
Rating: 4 out of 5
following a purchase from 30/04/2024
bien un peusurpris qu'il n'y a qu'un serrage BOA ;sur mon ancienne gaerne il y en a 2
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michel C.
Rating: 4 out of 5
following a purchase from 30/04/2024
Ras 09
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JOSEPH-REINETTE R.
Rating: 3 out of 5
following a purchase from 14/04/2024
For my first order, I can't express myself on your site. Furthermore, my rating for my order is mediocre because having ordered 3 items and only receiving one (while I was impatiently waiting for this one) is difficult to understand, especially since I'm 8000 kms away and paying customs taxes. After complaining, I hope to see my complaints come to fruition.
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Response from Cycles et Sports
Thank you for your comment. Have you been reimbursed for the 2 items?
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Frederic S.
Rating: 3 out of 5
following a purchase from 15/04/2024
I placed my order on Monday 15/04 and it was validated. After a few days without progress, I contacted the site. I was told that although the gloves were "in stock", they were not physically present and had to be "repatriated" before shipping. I was assured that they would be dispatched on Monday 22/04. On the 23rd, as there had been no change, I contacted the site again and was told they would be dispatched on Friday 26th, which they did, with receipt on Monday 29/04. 15 days to receive an order, when shipping costs 4.91 eur, is really too long!
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Response from Cycles et Sports
Hello Frederic, we are sorry for the longer than expected delivery time. We are doing our best to improve our process to avoid this kind of situation in the future. We take note of your feedback and will work to reduce our delivery times. We hope to see you back on our site soon. Thank you for your feedback and patience. Cycles et Sports
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francis C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Small problem with a robot window that prevents information from being seen
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eric T.
Rating: 4 out of 5
following a purchase from 08/04/2024
Delivery was a little late, but it was still correct.
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Philippe D.
Rating: 4 out of 5
following a purchase from 15/04/2024
Very comprehensive, easy-to-read site. Fast order processing. Products 100% in line with expectations and description.
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Jean christophe L.
Rating: 4 out of 5
following a purchase from 25/03/2024
Delivery time a little long
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gérard M.
Rating: 3 out of 5
following a purchase from 07/03/2024
announced deadlines not met. obliged to phone for order information
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Response from Cycles et Sports
We're sorry to hear that you've experienced difficulties with our Cycles et Sports website. We do our best to meet our delivery deadlines and apologize for any inconvenience this may have caused. We will do our best to improve our communication in the future. Thank you for taking the time to give us your feedback. Sincerely, The Cycles et Sports team.
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Jacky R.
Rating: 4 out of 5
following a purchase from 16/03/2024
Good product.
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PHILIPPE I.
Rating: 3 out of 5
following a purchase from 11/03/2024
Does the battery make noise when discharging?
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Response from Cycles et Sports
Thank you for your review of our Cycles et Sports website. We are sorry to hear that you are experiencing a problem with your battery. Please contact us directly. Sincerely, The Cycles et Sports team.
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serge M.
Rating: 4 out of 5
following a purchase from 15/03/2024
good product very satisfied especially my grandson
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Jean Louis F.
Rating: 4 out of 5
following a purchase from 08/03/2024
ALL CLEAR.
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Giovanni S.
Rating: 4 out of 5
following a purchase from 26/02/2024
Slight delay. Otherwise RAS
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fabien V.
Rating: 4 out of 5
following a purchase from 04/03/2024
Fast, accurate delivery
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Rodolphe C.
Rating: 4 out of 5
following a purchase from 05/03/2024
I have ordered from the site several times and have never been disappointed.
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pascal D.
Rating: 4 out of 5
following a purchase from 15/02/2024
very accessible site
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