Customer reviews of Cycles et Sports

9,5 /10

Based on 2 594 published reviews

5 2 225 86% 4 199 8% 3 81 3% 2 38 1% 1 51 2%

Summary of reviews

Cycles et Sports showcases strong product reliability and variety, with multiple mentions of fast, on-time delivery and items arriving well packaged and as described. Customers highlight responsive, attentive service, including quick email replies, helpful phone advice, and easy replacement or refunds when items are unavailable, reinforcing a reliable shopping experience. The store is praised for quality and fit across multiple product categories (clothing, shoes, helmets, gloves), with clear indications of good value, up-to-date stock when possible, and convenient delivery options, including pick-up locker availability. Overall, shoppers repeatedly note smooth ordering, accurate products, and supportive customer care that enables quick and satisfying purchases.

Reviews 1, 3 and 4 stars

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Jean-Luc H.

Published on 05/10/2023 à 22h52 following a purchase from 08/09/2023

Delivery time too long, over 1 week

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Françoise M.

Published on 24/09/2023 à 15h07 following a purchase from 09/09/2023

The color is different and the delay quite long

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Frédéric C.

Published on 19/09/2023 à 20h16 following a purchase from 14/09/2023

see notice below

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Guillaume M.

Published on 17/09/2023 à 21h23 following a purchase from 10/09/2023

Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.

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Response from Cycles et Sports Published on 02/10/2023

Thank you for your comment, could you please let us know on our contact email the problem linked to the description , cordially

Frederic P.

Published on 17/09/2023 à 20h19 following a purchase from 07/09/2023

Hello order received 3 days after, very well packaged renewed

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'Aymerick+' M.

Published on 12/09/2023 à 13h02 following a purchase from 28/06/2023

Stock not up to date, I placed an order with all items in stock but there was one that was out of stock (I knew it more than 2 weeks after the order) I was told early August for delivery but I had to restart several times because I had still received nothing. In mid-August I was told "I'll have to look into it with the supplier and get back to you. 15 days later I had to call again because there was no lead time and another week later I had to make a Paypal claim and then, as luck would have it, 1 or 2 hours later I had a reply... So the after-sales service is really not very responsive or even less than very unresponsive (as some of the comments have already said).

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Response from Cycles et Sports Published on 12/09/2023

Thank you for your comment, we apologize for this inconvenience, we will report this problem encountered, however you have been refunded cordially

William R.

Published on 07/09/2023 à 14h02 following a purchase from 21/08/2023

Responsive to my requests.

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Philippe S.

Published on 07/09/2023 à 13h31 following a purchase from 29/08/2023

All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).

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François M.

Published on 27/08/2023 à 17h03 following a purchase from 04/07/2023

The products were received on time and in good condition, so very good from a logistical point of view. The price of the helmet seemed interesting, but when I received it, I discovered that its manufacturing date was 2021 for an order placed in mid-2023...
For a product that should be changed after 5 years, this information should be mentioned on the website at the time of purchase, so that I can make an informed purchase, since it's already halfway through its life before I've even put it on my head. Let's hope that its storage over the last 2 years has been favorable to its good "conservation"

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Patrice L.

Published on 27/08/2023 à 13h42 following a purchase from 10/08/2023

Sizes not in line with sites

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Léonard V.

Published on 24/08/2023 à 12h34 following a purchase from 02/08/2023

I have already placed several orders with this retailer, in whom I have complete confidence. However, the last delivery was a little long: the parcel was dispatched a week after the order was placed. It should be pointed out, however, that this was in August, so a shortage of staff may explain the delay.

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Gilles A.

Published on 21/08/2023 à 02h58 following a purchase from 07/08/2023

I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.

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Response from Cycles et Sports Published on 21/08/2023

Thank you for your comment, the parcel left the same day as the order, it was delivered by Colissimo and not Chronopost, unfortunately, we are powerless if the deliverers encounter difficulties in delivering to you, best regards.

Laurent L.

Published on 20/08/2023 à 13h33 following a purchase from 30/07/2023

Very good service

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Rodolphe C.

Published on 19/08/2023 à 12h37 following a purchase from 06/08/2023

Perfect order and delivery Too bad that on your site the jersey was in size xl and in the end you had more size but it's okay I'm satisfied with my order.

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Christian D.

Published on 18/08/2023 à 16h59 following a purchase from 31/07/2023

Site a bit confusing. But OK if you know what you're looking for. Slow logistics but I wasn't in a hurry.

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Thierry M.

Published on 17/08/2023 à 14h17 following a purchase from 26/07/2023

Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...

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Response from Cycles et Sports Published on 21/08/2023

Thank you for your comment. We apologize for the delay.

Olivia R.

Published on 08/08/2023 à 09h12 following a purchase from 19/07/2023

There's nothing special about the site other than the advantage of having the item I wanted at a reasonable price.

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Michel P.

Published on 07/08/2023 à 13h19 following a purchase from 27/07/2023

Fine

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Alain S.

Published on 05/08/2023 à 18h17 following a purchase from 26/07/2023

I think it would be better to group products by brand.

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Guibert R.

Published on 04/08/2023 à 02h48 following a purchase from 18/07/2023

Shipping costs too high

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Nicolas M.

Published on 25/07/2023 à 15h38 following a purchase from 15/07/2023

Customer for years

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Roger M.

Published on 23/07/2023 à 17h22 following a purchase from 16/07/2023

Fast delivery

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Francois D.

Published on 17/07/2023 à 15h41 following a purchase from 05/07/2023

Satisfied with my experience on this site

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Thierry M.

Published on 15/07/2023 à 10h02 following a purchase from 02/07/2023

Fast delivery. For jersey size too small send back and ask for refund as larger size not available. Shorts and gloves impeccable.

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Pierre L.

Published on 10/07/2023 à 15h52 following a purchase from 25/06/2023

Lack of information on customs duties. Some sites tell you before you buy. It cost me $100 CDN for shipping and customs. Not a bargain after all.

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Michel D.

Published on 09/07/2023 à 22h25 following a purchase from 27/06/2023

haphazard article classification

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Liette P.

Published on 08/07/2023 à 21h25 following a purchase from 17/06/2023

It would be nice not to include an exchange form when the parcel goes abroad. Confusion for returns. VAT should be credited when the purchased product is delivered outside the continent according to tax law. on the other hand , Very nice product .

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Cédric D.

Published on 08/07/2023 à 20h51 following a purchase from 30/06/2023

On the plus side: fast order processing and dispatch. Easy contact. Competitive prices. Negative side: Site a bit old school, item search not optimal. One big negative: return of items. It's possible, but the customer has to pay for it, without knowing whether the item will be exchanged or refunded. The competition has long since moved on to the "Amazon" model.

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Philip A.

Published on 30/06/2023 à 09h32 following a purchase from 12/06/2023

shipping too expensive

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Response from Cycles et Sports Published on 30/06/2023

Thank you for your comment, however you have paid the lowest rate for a shipment, for your information if your order had reached 80 euros TTC you would not have paid shipping costs for delivery in metropolitan France cordially

Pierrette J.

Published on 28/06/2023 à 16h25 following a purchase from 09/06/2023

I ordered a bicycle basket for a dog, firstly late delivery I had to send an email, and secondly the basket arrived damaged inside (wicker basket), I sent an email again, reply we will contact you for exchange or refund, I'm still waiting for a reply, in short I keep the basket but I will not order again, sorry!

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Response from Cycles et Sports Published on 29/06/2023

Thank you for your comment, we have contacted you for exchange or refund but you told us you wanted to keep the basket, if you change your mind thank you to contact us directly cordially

Gaspard P.

Published on 23/06/2023 à 13h48 following a purchase from 07/06/2023

Quality product but difficult to contact staff

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Maxime R.

Published on 20/06/2023 à 08h28 following a purchase from 12/06/2023

The return doesn't seem very easy. And the unsubscribe emails, you have to contact them.

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Response from Cycles et Sports Published on 20/06/2023

Thank you for your comment, you can make a return request on your customer account, just follow the procedure, to be unsubscribed or have your account deleted, the easiest way is indeed to make the request by email cordially Cycles et Sports

Dominique F.

Published on 18/06/2023 à 17h53 following a purchase from 05/06/2023

Fine

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Jean A.

Published on 17/06/2023 à 11h35 following a purchase from 07/06/2023

I rated it medium because it's not excellent and not very bad, although I'm not happy. I didn't have time to go to my bike shop, so I ordered online to save time. Order quickly delivered but product not as described. The valve barely protrudes above the rim. I contacted the site by phone and was quickly taken to the workshop. The technician recognized that there was a problem after receiving a photo of the valve. Since then, despite a reminder and the filing of a dispute with Paypal, no sign of life, that's the very bad part. All I want is for them to send me the right valves and not charge me for the return or refund me.

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Francois D.

Published on 14/06/2023 à 16h46 following a purchase from 19/05/2023

3 weeks to receive an order that was supposed to be in stock following telephone enquiries.

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Response from Cycles et Sports Published on 15/06/2023

Hello Please excuse us for this delay, we fell out of stock however the delay was less than 3 weeks cordially

Marielle A.

Published on 13/06/2023 à 07h53 following a purchase from 30/05/2023

Product conforms to the description. The only missing star is the black color, which is no longer available. I was very well received on the phone before validating my order.

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Wilfrid B.

Published on 27/05/2023 à 05h26 following a purchase from 09/05/2023

Fast

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Cédric R.

Published on 22/05/2023 à 16h37 following a purchase from 15/05/2023

I can't put more than average since they didn't send me the right energy bars. Too bad because it's a good site.

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Morand Y.

Published on 12/05/2023 à 17h00 following a purchase from 02/05/2023

For the 2nd time, Nutrition products received on the sell-by date. Lamentable to empty their mail order stock.

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Response from Cycles et Sports Published on 15/05/2023

Thank you for your comment, we will get back to you to propose a solution, we apologize for the inconvenience cordially

Youcef A.

Published on 07/05/2023 à 16h21 following a purchase from 01/05/2023

meets my expectations

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