Customer reviews of Cycles et Sports

Responsive to my requests.

All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).

The products were received on time and in good condition, so very good from a logistical point of view. The price of the helmet seemed interesting, but when I received it, I discovered that its manufacturing date was 2021 for an order placed in mid-2023...
For a product that should be changed after 5 years, this information should be mentioned on the website at the time of purchase, so that I can make an informed purchase, since it's already halfway through its life before I've even put it on my head. Let's hope that its storage over the last 2 years has been favorable to its good "conservation"

Sizes not in line with sites

I have already placed several orders with this retailer, in whom I have complete confidence. However, the last delivery was a little long: the parcel was dispatched a week after the order was placed. It should be pointed out, however, that this was in August, so a shortage of staff may explain the delay.

I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.

Very good service

Perfect order and delivery Too bad that on your site the jersey was in size xl and in the end you had more size but it's okay I'm satisfied with my order.

Site a bit confusing. But OK if you know what you're looking for. Slow logistics but I wasn't in a hurry.

Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...

There's nothing special about the site other than the advantage of having the item I wanted at a reasonable price.

Fine

I think it would be better to group products by brand.

Shipping costs too high

Customer for years

Fast delivery

Satisfied with my experience on this site

Fast delivery. For jersey size too small send back and ask for refund as larger size not available. Shorts and gloves impeccable.

Lack of information on customs duties. Some sites tell you before you buy. It cost me $100 CDN for shipping and customs. Not a bargain after all.

haphazard article classification

It would be nice not to include an exchange form when the parcel goes abroad. Confusion for returns. VAT should be credited when the purchased product is delivered outside the continent according to tax law. on the other hand , Very nice product .

On the plus side: fast order processing and dispatch. Easy contact. Competitive prices. Negative side: Site a bit old school, item search not optimal. One big negative: return of items. It's possible, but the customer has to pay for it, without knowing whether the item will be exchanged or refunded. The competition has long since moved on to the "Amazon" model.

shipping too expensive

I ordered a bicycle basket for a dog, firstly late delivery I had to send an email, and secondly the basket arrived damaged inside (wicker basket), I sent an email again, reply we will contact you for exchange or refund, I'm still waiting for a reply, in short I keep the basket but I will not order again, sorry!

Quality product but difficult to contact staff

The return doesn't seem very easy. And the unsubscribe emails, you have to contact them.

Fine

I rated it medium because it's not excellent and not very bad, although I'm not happy. I didn't have time to go to my bike shop, so I ordered online to save time. Order quickly delivered but product not as described. The valve barely protrudes above the rim. I contacted the site by phone and was quickly taken to the workshop. The technician recognized that there was a problem after receiving a photo of the valve. Since then, despite a reminder and the filing of a dispute with Paypal, no sign of life, that's the very bad part. All I want is for them to send me the right valves and not charge me for the return or refund me.

3 weeks to receive an order that was supposed to be in stock following telephone enquiries.

Product conforms to the description. The only missing star is the black color, which is no longer available. I was very well received on the phone before validating my order.

Fast

I can't put more than average since they didn't send me the right energy bars. Too bad because it's a good site.

For the 2nd time, Nutrition products received on the sell-by date. Lamentable to empty their mail order stock.

meets my expectations

Buongiorno. articolo acquistato qualitativamente ottimo, il marchio di per sé è già una garanzia a prescindere. Mediamente soddisfatto sul prezzo dell' articolo acquistato che inizialmente era conveniente ma al momento del pagamento è aumentato rispetto alla cifra del carrello. Spese di spedizione inizialmente gratuite poi rivelatesi onerose spiegate in qualche termine di vendita poco evidente (comunque alte rispetto alla concorrenza sempre estera) . Tempi di consegna poco rispondenti alle promesse, dovuto forse alla scelta dello spedizioniere locale (poste) utilizzato, ma soprattutto ad un errore di gestione passaggio consegna da spedizioniere d'oltralpe a corriere sul territorio italiano dell'ultimo tratto.
Giudizio globale dunque medio. A mio modesto parere c è margine di miglioramento per le vendite verso altri paesi. Cordiali Saluti.

Clear website, fast ordering and shipping!

Very satisfied with the package received. I would have given it 5 stars if the order tracking had been better. After I placed my order, 1 week went by without me knowing what had happened to it. Apart from that, nothing to say. Cdt

reimbursement made following an unavailable product, possibility of a telephone call from a salesperson to choose a similar product

Always satisfied with the quality and availability of the products on offer. I'm taking off one star because one pair of shorts was not packaged.

Good, but the dotted lines on the cardboard box to make it easier to open are a bad idea, as the box I received was open at this point. Fortunately, the contents had not disappeared. There was no adhesive on this side of the box, which was very good for fast shipping and receiving. Thanks to the Cycles & Sports team.