Customer reviews of Cycles et Sports

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
5 2 190 86% 4 197 8% 3 79 3% 2 38 1% 1 49 2%

Summary of reviews

The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.

Reviews 1, 3 and 4 stars

Reset filters
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2022
no information on additional customs charges for countries outside FR
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast delivery and responsive customer service
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2022
First order, I'm satisfied, I'll be back.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2022
Delay too long.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
only one drawback, I'm an old chnok and don't really appreciate being on a first-name basis, otherwise nothing to say cordially
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/05/2022
My order was not what I expected. So I couldn't use the fasteners.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2022
When I placed my order, I found the online staff very responsive. The only downside was the delivery time. My order stayed at Cycle et sport for 1 week before being delivered. The site is really well designed and the choice is quite extraordinary.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
Fast and efficient
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
Site OK. Correct use.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/05/2022
Easy navigation
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2022
Delivery times were not respected: more than 12 days to receive my helmet and no communication from customer service, as if my order had been forgotten.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2022
CLEAR!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2022
Impeccable product lmai no delivery Change service provider
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
already several orders on this site and always so perfect
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/04/2022
It took a really long time and then they send it to the wrong address after I send several emails.
Translated reviews
Response from Cycles et Sports
Thank you for your comment. We apologize for the inconvenience caused by the change of address.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/04/2022
No opinion I will never recommend you again and I won't advertise you.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/04/2022
The site is well designed, but the stock is not necessarily up to date, because when I called your telephone service, the item I wanted was finally there, whereas on the site it was out of stock.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
After opening the parcel post, I noticed that the Speedplay box containing the pedals was not sealed. As the pedals were impeccable, I was not suspicious. A few days later, I noticed that I couldn't adjust the small screws on the shims that set the angular freedom. Had the original shims been replaced, before a store return, mystery? All I had to do was order a new set of shims, a loss of 49.49 euros.
Translated reviews
Response from Cycles et Sports
Thank you for your feedback. We will contact you as soon as possible.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/03/2022
long delay. error on delivery and little follow-up of the problem (obliged to re-launch 2 times), at present, still not reimbursed!
Translated reviews
Response from Cycles et Sports
Thank you for your comment, we will cover the cost of returning the item received by mistake, unfortunately as this item is unavailable for the moment, we will reimburse you as soon as the item is returned, sporty!
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
Delivery time a little long but good order tracking. I sent an e-mail to confirm that my order had been taken into account, and received a very quick reply.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
Still waiting for the gloves
Translated reviews
Response from Cycles et Sports
Thank you for your comment, we will keep you informed of the delay.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/03/2022
Be sure to send the requested merchandise
Translated reviews
Response from Cycles et Sports
Thank you for your comment, if this is an error on our part we will contact you again, we apologize cordially
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/03/2022
Delivery very good, just a shame the clothes arrived with the security chips not removed......
Translated reviews
Response from Cycles et Sports
Thank you for your comment, we apologize for this oversight, you have seen with my colleague to solve this problem otherwise thank you to contact us again if you still do not find a solution, sports.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
I didn't give it five stars, for the good reason that we have to pay for the return.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
I didn't like the chat service. For the rest everything went well, very fast delivery.
Translated reviews
Response from Cycles et Sports
Thank you for your comment. The online chat service isn't active at all times, so it's sometimes easier to make an urgent request via our telephone line.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2022
Very attractive site, with a wide choice of products and good prices. Order preparation is rather slow (1 week after placing the order), but delivery is quick and communication by e-mail is fast.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
I sent an email to complain but never got a reply: product sent without packaging!
Translated reviews
Response from Cycles et Sports
Thank you for your comment. We will contact you to explain everything in detail.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/02/2022
Order received late, after a reminder to Cycles et Sports who acknowledged a lack of follow-up.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/03/2022
Delivery time not respected. Reminder sent to ensure package left. Unacceptable
Translated reviews
Response from Cycles et Sports
Thank you for your comment, we apologize. We usually contact our customers as soon as the delay is exceeded.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/03/2022
right price, good product, I recommend
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2022
It would be great if the sizes of cycling vests corresponded to reality. At GOBIK wholesalers, you have to take a size larger than your usual size or you'll have to send the item back at our expense JPD
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
Perfect, received on time, well packaged, satisfied with my order, I recommend Cycles et Sports.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
Very good, but a lot of products are out of stock.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2022
Great, thanks for the quick phone call for product information.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/01/2022
Out of 10 items ordered, I only received 7. I was reimbursed but no commercial gesture was made. It's a shame and disappointing that they don't try to make up for their incompetence.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2022
Order placed on 21/01/2022. Parcel dispatched on 26/01/2022 following my telephone intervention with Cycles et Sports. It turns out that my order was "zapped". Parcel received on 28/01/2022, i.e. 7 days after my order. This can happen, but no apology was made and no commercial gesture was made.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2022
On the other hand, when you receive a product in its original packaging labelled €10 (the manufacturer's recommended retail price, Mavic), even though you paid €15 for it, you feel like you've been taken for a ride. Even if the product is hard to find, and stocks are obviously being liquidated, this was my last experience with cyclesetsports.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
serious site
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2022
Postage and packing,
Translated reviews
We use cookies for audience measurement and improving user experience.