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N
Rating: 4 out of 5
Satisfactory product, size ok. The only drawback is that the instructions for adjusting the straps are not included in the package.
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Customer reviews of Cycles et Sports
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9,5
/10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
Summary of reviews
The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 1 out of 5
Item ordered not available. After modification of the order and payment of the difference: article received not in conformity with the order. Service and after-sales on the other hand very reactive with communication by e-mail. All in all, a lack of professionalism in stock management and order dispatch.
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T
Rating: 1 out of 5
Delays far too long. On the plus side... I was warned but a few weeks later I tried to contact you several times... No answer.
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L
Rating: 4 out of 5
Fast and accurate delivery
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C
Rating: 4 out of 5
many quid pro quos with the order which generated a delivery time of almost 1 month
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Response from Cycles et Sports
Hello Chantal, thank you for your feedback on our Cycles et Sports website. We apologize for the misunderstanding that led to a longer-than-expected delivery time. We have taken your comment into account and will do everything we can to improve our service. Thank you for choosing Cycles et Sports
J
Rating: 4 out of 5
Sites not up to date on sizes
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Response from Cycles et Sports
Thank you for your constructive feedback, Jérôme. Customer satisfaction is very important to us, and we'll be sure to update our product sizing information as soon as possible. Cycles and Sports
R
Rating: 4 out of 5
Efficient service. The jacket I received was satisfactory
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A
Rating: 4 out of 5
The garment's characteristics didn't match what I was looking for. But was it up to Cycles et Sports to be more exhaustive than the manufacturer's data... that would be quite a job. So I used the returns procedure. No worries about processing and reimbursement. On arrival, however, I had to pay for the return postage. That was the small problem with this mail-order experience. Then there were a few minor stock updating problems, with a partial cancellation due to an unavailable item. Finally, very "human" contacts, and that's a pleasure.
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V
Rating: 4 out of 5
Received as ordered. However, I would have liked a small welcome gift for the new customer!
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G
Rating: 4 out of 5
The delivery was on time and in good condition. For the moment I can only say that because it is a Christmas gift.
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C
Rating: 4 out of 5
Professional, trustworthy team Too bad there's no correlation between store stocks and the Internet.
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J
Rating: 4 out of 5
Everything is in order, but please allow a good week for delivery ...
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B
Rating: 4 out of 5
Easy ordering and express delivery
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S
Rating: 1 out of 5
Order problem and no answer for the return of my parcel
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E
Rating: 4 out of 5
Good tube for top-of-the-range bikes with corresponding tires, because you gain speed compared with other standard tubes.
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J
Rating: 4 out of 5
Impeccable service and quality product
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J
Rating: 1 out of 5
The zipper on the jersey I ordered broke on first attempt to wear.
S
Rating: 4 out of 5
Fast delivery, as described.
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C
Rating: 4 out of 5
Good price. Received item with no problem.
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F
Rating: 1 out of 5
Hello, The item received does not correspond to the one ordered...
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Y
Rating: 4 out of 5
Getting there on time
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J
Rating: 1 out of 5
small trot saddle impossible to adjust
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Response from Cycles et Sports
Thank you for your comment, please do not hesitate to send us back the article if it does not fit and to contact our return service Cycles et Sports.
T
Rating: 4 out of 5
For those who prefer comfort "These shoes are a joy to wear! The sole is very comfortable, and the mesh upper lets the foot breathe. Perfect for long outings. The only drawback is that if you have a very strong foot, the shoe is a little narrow at the tongue. The usual size is perfect.
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Response from Cycles et Sports
Thank you for your positive review of our cycling shoes! We're delighted that you enjoyed their comfort and breathability during your long rides. Sincerely, The Cycles et Sports team.
J
Rating: 1 out of 5
unequal sizes payback no reimbursement so far very low
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Response from Cycles et Sports
Thank you for your comment, we have refunded the returned jersey, the model you chose is designed to be very tight to the body Cycles et Sports
Y
Rating: 4 out of 5
happy with the glasses, mailing could have been faster communication was good
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B
Rating: 1 out of 5
Cuissard assos: box torn off sent in a LU cookie box too small for the cardboard box of the cuissard
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Response from Cycles et Sports
Thank you for your comment, we apologize for this inconvenience, we will make a return to our teams to prevent this from happening again.
L
Rating: 4 out of 5
Fast delivery, easy-to-use website.
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Response from Cycles et Sports
Thank you very much for your positive feedback on our Cycles et Sports website! We are delighted to hear that you appreciated the speed of delivery and the ergonomics of our platform. We hope to see you soon among our satisfied customers. We hope to see you soon!
S
Rating: 4 out of 5
+++Great+++
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O
Rating: 4 out of 5
Very serious site, dispatched within 48 hours
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M
Rating: 4 out of 5
A stock shortage delayed delivery but I was informed promptly.
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T
Rating: 4 out of 5
Very interesting and comprehensive site
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S
Rating: 4 out of 5
Products as described, but long delivery time for a Colissimo! Well received all the same.
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P
Rating: 4 out of 5
Orders are processed fairly quickly. Not so fast for information by e-mail
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B
Rating: 4 out of 5
well
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P
Rating: 1 out of 5
Sending a jersey that doesn't correspond to what I ordered, then having to pay the return shipping costs is a shame. I won't be ordering from your site again, you're losing a regular customer.
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Response from Cycles et Sports
Thank you for your comment, you have accepted this size change and our sales conditions in an email dated 23/05/2024. We will contact you as soon as possible.
V
Rating: 1 out of 5
No response in the tracking chat. I had to contact them again for my parcel to leave after 2 weeks without shipment. Once arrived, size error...
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Response from Cycles et Sports
Thank you for your comment, we apologize, we are waiting for your photo to correct this error.
P
Rating: 4 out of 5
Order received on time with request for prior agreement to change model due to stock shortage.
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D
Rating: 1 out of 5
Sending the wrong product
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Response from Cycles et Sports
Thank you for your comment, we apologize, your money has been refunded cordially
J
Rating: 4 out of 5
bien un peusurpris qu'il n'y a qu'un serrage BOA ;sur mon ancienne gaerne il y en a 2
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M
Rating: 4 out of 5
Ras 09
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