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Rating: 4 out of 5
Delivery on time...
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Customer reviews of Cycles et Sports
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
Summary of reviews
The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Order taken into account (with Noé confirmation a little late, shipment and tracking within " standards " and reception ok
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Rating: 4 out of 5
Very good and reliable site
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Rating: 4 out of 5
Satisfied with products and delivery time.
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Rating: 4 out of 5
Delivery conforms to the order, however the delivery time is a little long.
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Rating: 1 out of 5
On the Cycles et sports website, the technical data sheet mentions a patented clip-on visor, which was not included in the parcel. The day I received it, I e-mailed the store. 7 days later, no reply. It's common courtesy to send a reply to your customers. First and last time I order on this site.
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Rating: 4 out of 5
Spare parts, choice, fast delivery.
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Rating: 4 out of 5
meets my expectations.
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Rating: 4 out of 5
very good site: choice, new items, sometimes discounts! Nice, problem-free returns...(and I've bought from at least 35 different places...)
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Shoes corresponding exactly to my desire however the top of the tongue is a little tight!!!!
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Rating: 1 out of 5
I'm very unhappy, what shorts I ordered that were on the photo on the site and that say to be official and original ..... this is not the case !!!! not in design and even less in quality!!! what I received is a simple lycra of poor quality, I have already sent an email to complain and they say that the photos on the site are not contractual .... as I believe that the original athletes would never be so mediocre .... the image must be correct and not fake and of mediocre quality, the price was 72.00€ and said original .... it was not what I expected, I feel cheated !!!
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Response from Cycles et Sports
Thank you for your comment, but it's an original, we work with official suppliers only cordially
A
Rating: 4 out of 5
Price ok , packaging ok having ordered. 2 white cans and received 2 black cans, a little disappointed but the quality is top I contacted customer service who offered to send them back at their expense but for two cans for me it was easier to keep them hoping that it does not happen again.
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Rating: 4 out of 5
Perfect order received as expected But jersey size too large for shorts
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Rating: 4 out of 5
almost perfect ... the only downside is the minimum order size, which means you have to buy unnecessary items!
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Rating: 4 out of 5
At first I didn't know the day of delivery because it was nowhere to be found.
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Response from Cycles et Sports
Thank you for your feedback. Unfortunately, sometimes emails from the post office when a parcel is in the process of being delivered fall into the spam folder. You can also contact us on 04 76 79 16 79 or via [email protected] Sportivement, L'équipe Cycles et Sports
A
Rating: 4 out of 5
Fast delivery and responsive customer service
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Rating: 4 out of 5
First order, I'm satisfied, I'll be back.
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Rating: 1 out of 5
My order was not what I expected. So I couldn't use the fasteners.
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Rating: 4 out of 5
When I placed my order, I found the online staff very responsive. The only downside was the delivery time. My order stayed at Cycle et sport for 1 week before being delivered. The site is really well designed and the choice is quite extraordinary.
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Rating: 4 out of 5
Fast and efficient
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Rating: 4 out of 5
Site OK. Correct use.
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Rating: 4 out of 5
Easy navigation
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Rating: 4 out of 5
CLEAR!
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Rating: 4 out of 5
already several orders on this site and always so perfect
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Rating: 1 out of 5
It took a really long time and then they send it to the wrong address after I send several emails.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the inconvenience caused by the change of address.
A
Rating: 1 out of 5
No opinion I will never recommend you again and I won't advertise you.
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Rating: 4 out of 5
The site is well designed, but the stock is not necessarily up to date, because when I called your telephone service, the item I wanted was finally there, whereas on the site it was out of stock.
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Rating: 1 out of 5
After opening the parcel post, I noticed that the Speedplay box containing the pedals was not sealed. As the pedals were impeccable, I was not suspicious. A few days later, I noticed that I couldn't adjust the small screws on the shims that set the angular freedom. Had the original shims been replaced, before a store return, mystery? All I had to do was order a new set of shims, a loss of 49.49 euros.
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Response from Cycles et Sports
Thank you for your feedback. We will contact you as soon as possible.
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Rating: 1 out of 5
long delay. error on delivery and little follow-up of the problem (obliged to re-launch 2 times), at present, still not reimbursed!
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Response from Cycles et Sports
Thank you for your comment, we will cover the cost of returning the item received by mistake, unfortunately as this item is unavailable for the moment, we will reimburse you as soon as the item is returned, sporty!
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Rating: 4 out of 5
Delivery time a little long but good order tracking. I sent an e-mail to confirm that my order had been taken into account, and received a very quick reply.
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Rating: 1 out of 5
Still waiting for the gloves
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Response from Cycles et Sports
Thank you for your comment, we will keep you informed of the delay.
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Rating: 4 out of 5
I didn't give it five stars, for the good reason that we have to pay for the return.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
I didn't like the chat service. For the rest everything went well, very fast delivery.
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Response from Cycles et Sports
Thank you for your comment. The online chat service isn't active at all times, so it's sometimes easier to make an urgent request via our telephone line.
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Rating: 4 out of 5
Very attractive site, with a wide choice of products and good prices. Order preparation is rather slow (1 week after placing the order), but delivery is quick and communication by e-mail is fast.
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Rating: 1 out of 5
I sent an email to complain but never got a reply: product sent without packaging!
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Response from Cycles et Sports
Thank you for your comment. We will contact you to explain everything in detail.
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Rating: 1 out of 5
Delivery time not respected. Reminder sent to ensure package left. Unacceptable
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Response from Cycles et Sports
Thank you for your comment, we apologize. We usually contact our customers as soon as the delay is exceeded.
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Rating: 4 out of 5
right price, good product, I recommend
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Rating: 4 out of 5
Perfect, received on time, well packaged, satisfied with my order, I recommend Cycles et Sports.
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