Customer reviews of Cycles et Sports

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9,5 /10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
5 2 190 86% 4 197 8% 3 79 3% 2 38 1% 1 49 2%

Summary of reviews

The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.

1 star review

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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/04/2022
It took a really long time and then they send it to the wrong address after I send several emails.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the inconvenience caused by the change of address.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/04/2022
No opinion I will never recommend you again and I won't advertise you.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
After opening the parcel post, I noticed that the Speedplay box containing the pedals was not sealed. As the pedals were impeccable, I was not suspicious. A few days later, I noticed that I couldn't adjust the small screws on the shims that set the angular freedom. Had the original shims been replaced, before a store return, mystery? All I had to do was order a new set of shims, a loss of 49.49 euros.
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Response from Cycles et Sports
Thank you for your feedback. We will contact you as soon as possible.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/03/2022
long delay. error on delivery and little follow-up of the problem (obliged to re-launch 2 times), at present, still not reimbursed!
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Response from Cycles et Sports
Thank you for your comment, we will cover the cost of returning the item received by mistake, unfortunately as this item is unavailable for the moment, we will reimburse you as soon as the item is returned, sporty!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
Still waiting for the gloves
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Response from Cycles et Sports
Thank you for your comment, we will keep you informed of the delay.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
I sent an email to complain but never got a reply: product sent without packaging!
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Response from Cycles et Sports
Thank you for your comment. We will contact you to explain everything in detail.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/03/2022
Delivery time not respected. Reminder sent to ensure package left. Unacceptable
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Response from Cycles et Sports
Thank you for your comment, we apologize. We usually contact our customers as soon as the delay is exceeded.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/01/2022
Out of 10 items ordered, I only received 7. I was reimbursed but no commercial gesture was made. It's a shame and disappointing that they don't try to make up for their incompetence.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/01/2022
not too keen on having to pay 60 fr for recomended parcels
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