Customer reviews of Cycles et Sports

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 594 published reviews
5 2 225 86% 4 199 8% 3 81 3% 2 38 1% 1 51 2%

Summary of reviews

Cycles et Sports showcases strong product reliability and variety, with multiple mentions of fast, on-time delivery and items arriving well packaged and as described. Customers highlight responsive, attentive service, including quick email replies, helpful phone advice, and easy replacement or refunds when items are unavailable, reinforcing a reliable shopping experience. The store is praised for quality and fit across multiple product categories (clothing, shoes, helmets, gloves), with clear indications of good value, up-to-date stock when possible, and convenient delivery options, including pick-up locker availability. Overall, shoppers repeatedly note smooth ordering, accurate products, and supportive customer care that enables quick and satisfying purchases.

1 star review

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2022
I'm very unhappy, what shorts I ordered that were on the photo on the site and that say to be official and original ..... this is not the case !!!! not in design and even less in quality!!! what I received is a simple lycra of poor quality, I have already sent an email to complain and they say that the photos on the site are not contractual .... as I believe that the original athletes would never be so mediocre .... the image must be correct and not fake and of mediocre quality, the price was 72.00€ and said original .... it was not what I expected, I feel cheated !!!
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Response from Cycles et Sports
Thank you for your comment, but it's an original, we work with official suppliers only cordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2022
My order was not what I expected. So I couldn't use the fasteners.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/04/2022
It took a really long time and then they send it to the wrong address after I send several emails.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the inconvenience caused by the change of address.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2022
No opinion I will never recommend you again and I won't advertise you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
After opening the parcel post, I noticed that the Speedplay box containing the pedals was not sealed. As the pedals were impeccable, I was not suspicious. A few days later, I noticed that I couldn't adjust the small screws on the shims that set the angular freedom. Had the original shims been replaced, before a store return, mystery? All I had to do was order a new set of shims, a loss of 49.49 euros.
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Response from Cycles et Sports
Thank you for your feedback. We will contact you as soon as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2022
long delay. error on delivery and little follow-up of the problem (obliged to re-launch 2 times), at present, still not reimbursed!
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Response from Cycles et Sports
Thank you for your comment, we will cover the cost of returning the item received by mistake, unfortunately as this item is unavailable for the moment, we will reimburse you as soon as the item is returned, sporty!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
Still waiting for the gloves
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Response from Cycles et Sports
Thank you for your comment, we will keep you informed of the delay.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
I sent an email to complain but never got a reply: product sent without packaging!
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Response from Cycles et Sports
Thank you for your comment. We will contact you to explain everything in detail.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2022
Delivery time not respected. Reminder sent to ensure package left. Unacceptable
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Response from Cycles et Sports
Thank you for your comment, we apologize. We usually contact our customers as soon as the delay is exceeded.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2022
Out of 10 items ordered, I only received 7. I was reimbursed but no commercial gesture was made. It's a shame and disappointing that they don't try to make up for their incompetence.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2022
not too keen on having to pay 60 fr for recomended parcels
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